“Owing to being disabled, Andover 80 I have been using your on line service for some time and have Been more, than satisfied with the whole procedure I was so upset and disappointed when today I couldn't get slot until after 6th April ui ky order what I need to see me through the week. I think the attitude of the majority of the population is totally unacceptably Where's the good will and, caring for your neighbours? . I now, rely on the help of my closest neighbours”
“I know you are working under severe pressure at this time but as a 75 yo I have tried to book a home delivery slot like I have done for the last 2 deliveries. Your system shows that there no slots available for as many days as shown on your system, right up to late at night. This also applies to Click & Collect for as many days as shown. It gives the impression that ALL days shown have beenblocked off!! I have had to turn to Tescos....”
“What are delivery slots not being kept for elderly and disabled customers? People who are working and continuing to send children to school are not in high risk groups. Slots MUST be kept for the most vulnerable!!”
“I have paid fro a delivery pass and had a delivery nearly every week for 4 years - but today - cannot get a slot. We are over 70 and need this service. Why are Sainsburys at least doing what they do over Christmas and giving those with paid passes i week early access. Basically they are just not servicing loyal customers! Or the elderly - step up your service and start working out who really needs it, or who has already paid for deliveries!!!!!!!!”
“Rude and arrogant staff.. won't be using Sainsbury ever again. I would have left my entire shopping at the till if it wasn't for my parents who are too ill to shop.”
“Regular in-store customer but now really annoyed. Tried to place on-line order - no delivery slots. Understandable at this time. So tried click-and-collect. We have a Sainsbury's local very near, but only points offered are MILES away. Silly.”
“Wow, since when did customers pick their plate of food from the person serving it on the tray!? Having breakfast with a colleague, Old man, Dave , weymouth store in Dorset, serving food, ok, he was wearing rubber gloves, he approached the table I sat on, told me to remove the own breakfast, hmm, why i enquired, because of the Coronavirus, are you being serious. Yes. He replied, I could not believe what I hear, firstly, I'd like to point out that wearing gloves in the kitchen and then serving food with said same gloves is unhygienic, If this chap was so concerned about the virus then he should of stayed at home or possibly even wear a mask if he was so concerned about his health, what a contradiction when another diner forget her cutlery and Dave scooted on over and brought the lady her knife and fork wearing the exact same gloves, in one he didnt want to touch the plate of food in which he most likely put it on the tray himself but did not want to serve and secondly he touched the knife and fork, I think someone needs a food and hygiene course, i dont think any one who works in the cafe has any sort of certification on food, looks like a phone to my local council is in order,but I have not been do insulted in my life over a virus that he most likely will not have, its great the most uneducated will fear a virus without looking on Facebook for advice, keep up the good work to all the managers in this particular store.”
“the delivery was to arrive between 8-9pm. It is already 10.35pm and there is still no delivery or information from anyone. I wrote on messenger, nobody said anything. I was not informed by phone. this is not serious of you. ?”
“Extremely poor service. Fail to send items that are listed on receipt and leaving the onus on the customer to double check everything that is delivered and then chase to get a refund.
Advertise offers and discounts and show them added in cart then do not apply them on final bill.
Customer service no longer answers email and has switched to using facebook instead - 'to improve the service we offer' - but do not reply.
Avoid!!!”
“Hi customer friendly Sainsbury's
In December 2019 my partner and I bought a dvd box set of game of thrones for a present to ourselves. Due to illness and work commitments we weren't able to watch it until this week and found that the last disc , episode 6 , would not play. We took the item back to the store ( URMSTON BRANCH ) and asked for an exchange which we were immediately and rudely refused. We have been shopping in the Urmston store ever since it opened in the revamped precinct and spend approximately £130 - £150 per week. We will never shop in Sainsbury's again ( ASDA, TESCO, MORRISON'S etc. are all within a few miles ) this represents a yearly loss of around £7800. Hope you're happy with that result.”
“I am completely dumfounded by Sainsburys customer service today while using my online account.
This is a work account and we order regularly with Sainsburys for our offices, after the lack of customer service I have received today I can categorically say that we will be switching to another store for all future online shopping.”
“Really awful, was supposed to get a delivery today, no one came at the time slot or called or anything. 30 min later I call customer service and wait on the line for another 30 min to find out that the driver was running late and decided not to deliver my order at all. At first they suggested rescheduling my order for the next day, but then told me that all the slots are booked!
The worst is that there was absolutely no information about all this, neither the driver nor the store contacted me, just took my money in the morning and now I have to wait for the refund! If I did not call to find out, they would probably just keep my money and never deliver anything.
Did not offer any kind of voucher or anything either.
Really awful, was supposed to get a delivery today, no one came at the time slot or called or anything. 30 min later I call customer service and wait on the line for another 30 min to find out that the driver was running late and decided not to deliver my order at all. At first they suggested rescheduling my order for the next day, but then told me that all the slots are booked!
The worst is that there was absolutely no information about all this, neither the driver nor the store contacted me, just took my money in the morning and now I have to wait for the refund! If I did not call to find out, they would probably just keep my money and never deliver anything.
Did not offer any kind of voucher or anything either.”
“Wouldn't order on line again. Don't turn up, don't even let you know they are not delivering your order, then advise you to re-order. It took 23 minutes to wait for customer service to answer the call too.... poor will not be using them again”
“Sainsbury's cancelled the delivery of an order because their van broke down and had no one to take over. They promised a delivery in the morning of the next day, never came, and did not call as they said they would to inform us. I had to chase it up, customer service said they will deliver that evening. The delivery never arrived in the evening and no one called us, for the 3rd time. I called customer service again, only to speak to an atrocious, patronising man, who did absolutely nothing to resolve the situation. On day 3 of this charade, the store manager was supposed to call us to issue a refund for the order they never delivered - a week's grocery shopping. She never did. I had to call twice, but never received a refund nor a call from the store manager. This continued for another 2 days. It took them 5 days, lots of lying, patronising, and absolutely incompetent customer service to finally issue a refund. They did not return the nectar points we had used to our account. They lied about offering a £10 voucher to compensate for the 3 missed deliveries, as they never sent that through. They did nothing to compensate us for their messing up continuously for almost a week, and for the 9 phone calls I had to make to try to get our money back. They would have kept our money otherwise, like common thieves and scammers. I have not seen such disgusting customer service and incompetent staff anywhere else in my entire life.”
“Unable to contact the store about the changes, can't find anything anymore, if I need to learn a new shop layout I may as well go to the new lidl in shirley at half the price.”
“I received notification that my delivery was on schedule for today. Then, four hours before the expected time, I received a phone call message to say deliveries in my area had to be cancelled, and to phone back to confirm a new time tomorrow. However, when I rang back, I was told that all slots were taken. So I would need to reorder from scratch for another day. This also meant losing the £10 off voucher. Not only that, but it would be 3- 5 working days before my payment for the first order would be repaid. I was reluctant to place another order, in case this was also cancelled. Some people would have to wait for their refund before being able to buy groceries! There was no offer of apology, and I had to remind Customer Services that the company had cancelled, not me, and I should not be losing out. I was told, no, I couldn't speak to a manager, and that their email system has been discontinued. I was advised to contact them via social media! Here, the messaging refused to register. I was appalled by them taking my payment before delivery and not carrying my order over until another day. So they got my money, I have no groceries. And I will add that I worked for Sainsbury's as a young teenager 40 years ago, when the training was second to none!”
