“This mornings 1st hour of opening was supposedly for over 70s and vulnerable persons. Manager at the door was really enjoying his moment of power turning people away. I am a couple of years off 70 but have asthma, diabetes and cancer but I am still not sick enough to shop at Sainsburys. Thank goodness for morrisons!”
“Chelmsford Sainsbury’s cancelled my neighbours shopping on the day is was due to delivered she ordered 2 weeks ago , thank you for failing to what you had promised and that you lied that you had no drivers but yet they driving in the village shame shame shame”
“I am 72 years old and thought I would take advantage of the opportunity of the first hour set aside for the elderly and vulnerable customers in your Eltham store.
I arrived at 07.15 and found the store full of people of all ages twenties and thirties included. There was one poor blind person who was waiting for help which was not forthcoming.
I asked a member of staff who seemed to be in charge if the hour set aside had come in to force. He said it had but it had not been enforced.
If the Eltham store Is indicative of the shopping experience in Sainsbury’s nationally I think you will receive a lot more complaints.”
“Poor old Sainsburys. No food on the shelves. No toiletries. No hygiene products. No pharmaceuticals. I bet they are crying into their bank accounts with all the selling of their stock. Get a grip on this greed and dystopian behaviour. Monitor the sales of you goods and put the brakes on this manic panic buying. Those of us who only want our regular weekly shopping amounts are getting elbowed out of the way by insensitive disgusting animals that only think of themselves in this traumatic time when we should be altruistic. Store staff should impose restrictions that prevent this locust activity and help regain sensibility.”
“a lot of people are complaining about lack of stock and booked up online deliveries but it is clear to see it is not Salisbury fault and they are trying their hardest to make do of a bad situation, people are so selfish and do not think how hard it is for the employees.”
“Sainsbury's in Bitterne Village just called our 93 year old grandmother "selfish" for picking up 6 small tins of dog food for her two dogs then took three off her. DISGUSTING STAFF!”
“Owing to being disabled, Andover 80 I have been using your on line service for some time and have Been more, than satisfied with the whole procedure I was so upset and disappointed when today I couldn't get slot until after 6th April ui ky order what I need to see me through the week. I think the attitude of the majority of the population is totally unacceptably Where's the good will and, caring for your neighbours? . I now, rely on the help of my closest neighbours”
“I know you are working under severe pressure at this time but as a 75 yo I have tried to book a home delivery slot like I have done for the last 2 deliveries. Your system shows that there no slots available for as many days as shown on your system, right up to late at night. This also applies to Click & Collect for as many days as shown. It gives the impression that ALL days shown have beenblocked off!! I have had to turn to Tescos....”
“What are delivery slots not being kept for elderly and disabled customers? People who are working and continuing to send children to school are not in high risk groups. Slots MUST be kept for the most vulnerable!!”
“I have paid fro a delivery pass and had a delivery nearly every week for 4 years - but today - cannot get a slot. We are over 70 and need this service. Why are Sainsburys at least doing what they do over Christmas and giving those with paid passes i week early access. Basically they are just not servicing loyal customers! Or the elderly - step up your service and start working out who really needs it, or who has already paid for deliveries!!!!!!!!”
“Rude and arrogant staff.. won't be using Sainsbury ever again. I would have left my entire shopping at the till if it wasn't for my parents who are too ill to shop.”
“Regular in-store customer but now really annoyed. Tried to place on-line order - no delivery slots. Understandable at this time. So tried click-and-collect. We have a Sainsbury's local very near, but only points offered are MILES away. Silly.”
“Wow, since when did customers pick their plate of food from the person serving it on the tray!? Having breakfast with a colleague, Old man, Dave , weymouth store in Dorset, serving food, ok, he was wearing rubber gloves, he approached the table I sat on, told me to remove the own breakfast, hmm, why i enquired, because of the Coronavirus, are you being serious. Yes. He replied, I could not believe what I hear, firstly, I'd like to point out that wearing gloves in the kitchen and then serving food with said same gloves is unhygienic, If this chap was so concerned about the virus then he should of stayed at home or possibly even wear a mask if he was so concerned about his health, what a contradiction when another diner forget her cutlery and Dave scooted on over and brought the lady her knife and fork wearing the exact same gloves, in one he didnt want to touch the plate of food in which he most likely put it on the tray himself but did not want to serve and secondly he touched the knife and fork, I think someone needs a food and hygiene course, i dont think any one who works in the cafe has any sort of certification on food, looks like a phone to my local council is in order,but I have not been do insulted in my life over a virus that he most likely will not have, its great the most uneducated will fear a virus without looking on Facebook for advice, keep up the good work to all the managers in this particular store.”
“the delivery was to arrive between 8-9pm. It is already 10.35pm and there is still no delivery or information from anyone. I wrote on messenger, nobody said anything. I was not informed by phone. this is not serious of you. ?”
“Extremely poor service. Fail to send items that are listed on receipt and leaving the onus on the customer to double check everything that is delivered and then chase to get a refund.
Advertise offers and discounts and show them added in cart then do not apply them on final bill.
Customer service no longer answers email and has switched to using facebook instead - 'to improve the service we offer' - but do not reply.
Avoid!!!”
“Hi customer friendly Sainsbury's
In December 2019 my partner and I bought a dvd box set of game of thrones for a present to ourselves. Due to illness and work commitments we weren't able to watch it until this week and found that the last disc , episode 6 , would not play. We took the item back to the store ( URMSTON BRANCH ) and asked for an exchange which we were immediately and rudely refused. We have been shopping in the Urmston store ever since it opened in the revamped precinct and spend approximately £130 - £150 per week. We will never shop in Sainsbury's again ( ASDA, TESCO, MORRISON'S etc. are all within a few miles ) this represents a yearly loss of around £7800. Hope you're happy with that result.”
“I am completely dumfounded by Sainsburys customer service today while using my online account.
This is a work account and we order regularly with Sainsburys for our offices, after the lack of customer service I have received today I can categorically say that we will be switching to another store for all future online shopping.”
