“Not really a soup fan, but just tried sainsburys own vegetable soup. OMG far tastier than Heinz with more vegetables. Will definitely buy again. Good enough to add to casserole with meat too. Will now try other flavours.”
“I use the local Sainsburys (Wrexham) rather like a corner shop and overall I'm more than happy with their stuff...but what on earth is going wrong with their meat?? I found it to be on the decline for many months but persevered out of convenience more than anything else, however I can't see myself buying anymore meat from them. Everything seems to be pumped full of water, especially the chicken & bacon..even the steak gives off so much water its like broiling one not frying.”
“One star is not due to Sainsbury's product quality or instore experience it is purely because of their poor online contact relating to damaged or spoiled goods.
We have been buying online from Sainsbury's every week since March 2020 with an average weekly spend of £110.
Our only complaint relates to their refunds/returns policy which used to be convenient & online, but now they have removed this option and replaced it with the following options: Contact by Telephone, Facebook, Twitter & BSL. You can forget telephoning them as it's virtually impossible to get a reply (okay if you want to spend your day in a queue listening to music and annoying automated voice messages).
Facebook & Twitter are not an option for us and we have heard from other people that both of these options do not work well either.
We lose between £5 & £7 per week by not being able to return or get a refund on damaged or spoiled goods which due to their changed policy is totally unacceptable. It is very frustrating that there is now no acceptable method of making contact with Sainsbury's should you have a problem with their delivery to you. Checking every item of your delivery at the door does not go down well with the delivery driver as he is working to a strict delivery schedule.
M Deegan”
“Very poor customer service. I purchased 12 bottles of Bollinger champagne online when on offer. I know the T&Cs but it is obvious Sainsbury’s has a lot to learn from the likes of John Lewis. My order had 12 replacement bottles of champagne that I returned. Customer service said they shop on the shop floor for these groceries - makes no sense - why not use stock in the back? They couldn’t guarantee a correct delivery. Used the instore stock checker - it is inaccurate as 3 stores didn’t have the stock despite saying they did. Found 6 bottles in a 4th store - still within offer period, only suddenly the bottles are 25% more expensive at base price. Shop and online customer service both very dismissive and quoted me T&Cs. They’ve lost a customer of 27 years as it is obvious they don’t value such loyalty.”
“The worst possible delivery service, canceling your order without any notice and after that, if you still want the order they request more money. I'm dumbfounded by their attitude towards the customer, they just don't care about their customers. Will not order from them ever again.”
“Went to sainsburys rice lane on Thursday to do shopping for my mother ,a little lost asked gentleman behind the counter for help, what a lovely chap and so helpful and polite ,had to ask his name Paul stocky chap ,wonderful”
“My husband and I are classed as vunerable so since March we have been isolating and relying on a delivery from Sainsbury We are so grateful to all the Supermarket staff We have had a different delivery driver each week but every one of them have been prompt, efficient, and so pleasant and helpful, I just want them to know how grateful we are and how much we appreciate them Thank you all”
“Very loud Glastonbury type music in your Midsomer Norton store ITS NOT WANTED Ive been loyal to Sainsburys for nearly 17 years im off to Lidls its the second time ive had to complain about that this year”
“I received a delivery today at 1.30 pm, and the driver Ray was wonderful, brought up all my shopping to the 2nd floor, with no complaints. The location which he came to was Merthyr Tydfil Glamorgan.”
“Ordered online for delivery, delivery was on the 25 November between 21:00 - 22:00. Unfortunately, we didn't check the use-by dates on the fresh produce and have since realised most of the items had a short use-by date, mainly by the 27 November, with exception to a not so fresh chicken which had to be used by the 25 November, which in fact had only two hours before it could not be used and consumed safely.
Sainsbury's standards have slipped over recent years, and we will not be using them again.”
“Sainsburys Letchworth canceled our delivery for this Weds an hour before it was due.
we spoke to customer services who said we would have to re-order again and book another slot which would be Saturday!
We said no that isn't good enough so he said we could click and collect instead the next day at 5.30pm
Turned up to letchworth and they said have we been called as No frozen items at all were available due to not having a freezer in carpark and they could not give a reciept either so we came away with a few bags of shopping.... mostly wrong items.
Again we had to phone customer services who then said Sunday would be next delivery slot but she called the store and they said even that is not an option as this is due to wifi issues.. She said the store will contact us which as of yet obviously hasn't happened.
Order started off as £126 mainly frozen
You have wasted 5 days of our time from securing the order, we have had to do the chasing up and could have gone elsewhere and still we have over half of the items ordered 5 days ago missing and just saying - its ok because we haven't charged for the missing food... You dont even know what has been charged for as of yet!! As no reciept !! poor attitude.”
“Only because I couldn't leave a 0 or minus. Delivery 2.25 hours late. No call, no email, no message, no recompense. Just a series of flippant responses and a refusal to escalate my complaint.”
“Terrible experience with trying to get refund with customer service fed up of phoning everytime I get a delivery I was kept over an hour on phone I was hung up on and staff that you call customer service was despicable!! Not shopping to go through this again !!!!”
“Ordered a delivery and put money to cover it only to be told I didn't have enough because the store decided to substitute more expensive items. Other stores do that but charge the same. Won't be trusting delivery again!”
“Sainsburys double up on nectar points dupes unsuspecting hard up young families. Nectar allowed double up vouchers to be exchanged for nectar points just minutes before the voucher expired. The confirmation MUST BE SPENT TODAY INSTORE came only after the transaction was made, when my son after receiving an email prompt, exchanged his points to purchase a pre-school toy for his young son, and was left with a worthless voucher as the stores were about to close. He called customer services the following day and the person spoken to was delighted to say they could not help.
Shame on you Sainsbury's!”
“Alton store rip you off by charging more than the website price. They then humiliate the customer by being rude and offhand when asked for a refund. Completely lacking in empathy. customer services and Rebecca in particular!”
“Bought LED light up candle on Saturday, by Tuesday it’s burnt out and placing a tea light in doesn’t light up the LEDS. What a waste of money. Glad I didn’t get this as a gift for someone!”
