“Purchased a fresh cream yule log for xmas eve very disappointed tasteless is a under statement hardly any cream and very bland would have been better of buying a choc swiss roll much tastier and less than half the price not good sainsbury's”
“Did online shopping for an elderly relative. Was charged £11 for a frying pan priced at £5. Customer service not helpful and will not refund the overcharge.”
“I received a delivery yesterday at just after 7-30 am. All the items I ordered were delivered. A very pleasant man brought my order.
Thank You Nantwich”
“Having accumulated close to £100 worth of groceries I was expecting at the very least a polite reception at the cash desk. My experience left me both disappointed and angry.
The customer service I received was both ignorant and offensive. The young male cashier lacked emotional intelligence and only communicated when I asked if I could use my nectar points. My purchases were thrown through the scanner and there was little or no eye contact. Having had to endure the lack of social distancing from some customers who seemed intent on promoting a panic scenario perpetuated by the media, I will now seriously consider taking my custom elsewhere. Politeness costs nothing. Shame on you Sainsburys. Try schooling your cashiers in courteous behaviours.”
“A very concerning lack of social distancing at your Chichester store. No two meters while queued outside, many people jump the queue by going in the entrance including staff, only about 60% use the hand station and trolley spray, less than 20% spray their baskets and so many refuse to wear facemasks (never seen so many people exempt!) and they are rarely challenged to do so. The appearance of the external areas of the store is very disappointing with overflowing bins, trolleys full of rubbish and litter everywhere, we are in a pandemic people!
In store is worse, absolutely no one way, no social distancing, no cleaning stations, no two meters at checkout.
I shop here twice a week, every Thursday morning for my parents and Friday morning for us and its the same every week.
Surely Sainsburys has a duty of care towards staff and customers?”
“There is an appalling system in place for how customers complaints are dealt with.
The CEO Simon Roberts claims to be interested in customers views and experiences, but as I see it it’s all for show and what looks good for PR.
I am shocked at the response of not taking my complaint seriously.
The highest level claims to be ‘executive leave’ but the are in fact just another call centre thus misleading customers.
The general customer care line will not help any further and then block you from requesting to speak to the store manager.
It is unbelievable that a store manager is taking instructions from inexperienced 20 year olds.”
“Got an email yesterday to say there was problem with the payment. Called the number as advised by Sainsbury's and provided payment details which were declined (again). Was asked to get my husband to call so they could re- try the original payment method. Husband who is a chef and stupidly busy called from work and it was declined again- and this time as it was the third attempt the order was cancelled. What? As customers we did nothing wrong and followed instructions and were then told our Christmas shop was non existent after all the time it takes to do it online and after waiting a week for a terrible delivery slot. After a few phone calls Sainsbury's contacted the store and they took the payment (what a massive stress) and we received e mail confirmation that it was going ahead but then our 10pm -11pm time slot passed with no delivery. I called last night and got a message to say 'we are closed' I have called today and a customer service rep called the Warrington store who have said that apparently they will call me back today. I advised I was not happy with that answer and was told by the 'customer service' representative that he wasn't the delivery person so he couldn't tell me what's happened. professional ... not very. The problem here is not necessarily a fault with Sainsbury's system but with the staff. If we were told to contact our bank first before making another payment attempt we would have and if I wasn't talked to like an idiot by the customer service rep I spoke with this morning I wouldn't be writing this complaint. 433989622.”
“Not really a soup fan, but just tried sainsburys own vegetable soup. OMG far tastier than Heinz with more vegetables. Will definitely buy again. Good enough to add to casserole with meat too. Will now try other flavours.”
“I use the local Sainsburys (Wrexham) rather like a corner shop and overall I'm more than happy with their stuff...but what on earth is going wrong with their meat?? I found it to be on the decline for many months but persevered out of convenience more than anything else, however I can't see myself buying anymore meat from them. Everything seems to be pumped full of water, especially the chicken & bacon..even the steak gives off so much water its like broiling one not frying.”
“One star is not due to Sainsbury's product quality or instore experience it is purely because of their poor online contact relating to damaged or spoiled goods.
We have been buying online from Sainsbury's every week since March 2020 with an average weekly spend of £110.
Our only complaint relates to their refunds/returns policy which used to be convenient & online, but now they have removed this option and replaced it with the following options: Contact by Telephone, Facebook, Twitter & BSL. You can forget telephoning them as it's virtually impossible to get a reply (okay if you want to spend your day in a queue listening to music and annoying automated voice messages).
Facebook & Twitter are not an option for us and we have heard from other people that both of these options do not work well either.
We lose between £5 & £7 per week by not being able to return or get a refund on damaged or spoiled goods which due to their changed policy is totally unacceptable. It is very frustrating that there is now no acceptable method of making contact with Sainsbury's should you have a problem with their delivery to you. Checking every item of your delivery at the door does not go down well with the delivery driver as he is working to a strict delivery schedule.
M Deegan”
“Very poor customer service. I purchased 12 bottles of Bollinger champagne online when on offer. I know the T&Cs but it is obvious Sainsbury’s has a lot to learn from the likes of John Lewis. My order had 12 replacement bottles of champagne that I returned. Customer service said they shop on the shop floor for these groceries - makes no sense - why not use stock in the back? They couldn’t guarantee a correct delivery. Used the instore stock checker - it is inaccurate as 3 stores didn’t have the stock despite saying they did. Found 6 bottles in a 4th store - still within offer period, only suddenly the bottles are 25% more expensive at base price. Shop and online customer service both very dismissive and quoted me T&Cs. They’ve lost a customer of 27 years as it is obvious they don’t value such loyalty.”
“The worst possible delivery service, canceling your order without any notice and after that, if you still want the order they request more money. I'm dumbfounded by their attitude towards the customer, they just don't care about their customers. Will not order from them ever again.”
“Went to sainsburys rice lane on Thursday to do shopping for my mother ,a little lost asked gentleman behind the counter for help, what a lovely chap and so helpful and polite ,had to ask his name Paul stocky chap ,wonderful”
“My husband and I are classed as vunerable so since March we have been isolating and relying on a delivery from Sainsbury We are so grateful to all the Supermarket staff We have had a different delivery driver each week but every one of them have been prompt, efficient, and so pleasant and helpful, I just want them to know how grateful we are and how much we appreciate them Thank you all”
“Very loud Glastonbury type music in your Midsomer Norton store ITS NOT WANTED Ive been loyal to Sainsburys for nearly 17 years im off to Lidls its the second time ive had to complain about that this year”
“I received a delivery today at 1.30 pm, and the driver Ray was wonderful, brought up all my shopping to the 2nd floor, with no complaints. The location which he came to was Merthyr Tydfil Glamorgan.”
