“i am 75 years old and classed as elderly supposed to get prority slots for delivery. registered as elderly and phone call today tells me im not classed as vunerable so will not get deliveries. went to store last wednesday to elderly spot people do not keep to safe distance .why is there not a one way system to correct this. shopped with your store for years so my custom doesn`t get rewarded.”
“I live in Eastbourne and I had my first online shop today as an elderly, vulnerable customer. I am very impressed. Thanks to the management and all involved in getting my delivery to me on the dot. Saved me a lot of problems.”
“Vulnerable loyal shopper already registered. Received automatic phone call stating my nectar card no. is incorrect. The stated a no. to phone back.
By the time I put on my glasses to write it down. The automated message had finished. I will probably now put out of there system. Extremely loyal disappointed customer.”
“Zero star if it was available But sadly not ....
Very very upset & extremely disappointed in sainsburys & the whole supposed vulnerable adult online shop .
Sorry for long post & spelling ok here goes ...
My mum who is registered blind is 72 , has diabetes needs her hip & right knee replaced ,& extremely vulnerable, I wanted to order a few food items basics & a few treats ... so she could survive.
I’m in Somerset and extremely worried mum Has , no family near by , her friends are like herself all vulnerable & stuck indoors ,
I’ve been a customer for years with sainsburys , & registered mum as vulnerable finally after a long wait just over a week , we finally had a text to say we could book a shop delivery.
I spent hours trying to log in to there site to get shopping to have it crash I was NOOOOOO , & having to started again at least 6 times ....panicking as slot time scale was ticking down , eventually I got some meals , I was happy knowing mum could relax & have supply’s.
I did pop a little note Explaining about mums disability asking if they could please help to at least pop it in door way hall or if possible pop in kitchen , its is a bottom flat that’s been designed especially for the disabled, so no stairs no long walk ...
Firstly mum gets a knock on door and has her shopping on path ....the driver saying .. there’s a few changes but he can’t take anything.. & said you need to call help line and drove of.
In the shop I included a few little extras ~ I know essentials only !!!
Including Easter daffodil’s a few bunches,
( which didn’t come & there was no substitute.... so Sainsbury’s has no flowers I find the hard to believe ! )
just thought as she’s not allowed out it’s bringing a little bit off the outdoors in.
Anyway moving on ~ a few essential things
ordered a six pack long life milk , a fridge milk nothing
so mum has no milk for tea cereal Saying no substitute available REALLY .... Broken eggs ....a split muller yogurt , that covered a shopping & NO LOO ROLL ,substitute’s that are no good as mum has dietary restrictions, shopping missing but still charged for , short dates , with no explanation no amendments to the bill ...we spent £155 +£4.50 delivery ,to get a half shop & unable to speak to anyone is unacceptable.
After Delivery I was worried as mum was upset & in extreme pain & rather stressed from lifting and taking shopping in ..in hindsight I would have done a smaller shop , but being 500 miles away wanted to ensure especially as it took so long to get a space this time ,
she may have been allocated a helper with Fife Council I Won’t go there yet another absolute disgrace and supposedly going above and beyond ,
After trying online live chat which no use & a waste off time, this service is unavailable..I phoned local Kirkcaldy Fife store to hear a pre recorded message .. I then called all the other telephone numbers getting only the same pre recorded message which is in a loop & cuts you off , I then feeling so very frustrated , I Then went on to email to have it bounce right back
WHAT THE HELL IS GOING ON
ITS ALL ABOUT MONEY
( NO CASH ACCEPTED! ) JUST ABOUT PROFIT
IT’S ABSOLUTELY DISGRACEFUL
YOU ARE TAKING THE CREDIT FOR GIVING YOUR CUSTOMERS A SERVICE THAT IS NOT HAPPENING.
SHAME ON YOU, MIKE COUPE CEO”
“20 yrs plus Loyal customer Cast aside!!!
After shopping week in week out at Sainsburys I’m now cast to one side
After shopping week in week out at Sainsburys I now feel worthless and wonder why I ever bothered to shop for the last 20-25 yrs with them!
I have a family of 6 adults (4 older children, my wife and myself) self isolating mainly because of my condition. I thought, ok I’ll do an online shop, my first EVER as I always go to the store for a shop normally. Only to find even as a presumably..valued customer, I cannot even get on to the site to register as they are not taking any more on ?!?! My message to Sainsburys is “What the F..k are you doing? you need to look after your loyal regular customers as well as everyone who are struggling in tough times right now!” “WE ARE ALL IMPORTANT, NOT JUST THE FEW WHO RAID THE SHELVES AND PAY A FORTUNE WHILST INCREASING YOUR PROFITS BECAUSE THEY HAVE THE MONEY TO DO SO!” SORT OUT YOUR DELIVERY SERVICE ON YOUR WEBSITE!!!!! PEOPLE LIKE US CANNOT SURVIVE ON SCRAPS”
“I would like to thank Sainsbury's and how Sainsbury's in my eyes is a number 1 retailer. I work for Asda but because of COVID19 I am on the extremely vunerable list and have to stay in for 12 weeks. I could not get a home delivery and I tried Asda, Waitrose, Iceland, Morrisons, Occado and Amazon Fresh. Sainsbury's are the ONLY one that is reserving all their slots for the elderly and vunerable. They also check which is amazing so I would recomend Sainsburys as when you need them the will be there for you. l really can't thank Sainsburys enough. They are number 1. Well done Sainsburys.”
“After several attempts to book a delivery managed to get one for todayFri April 3rd between 3 and 4pm. It is now 8pm and still no delivery unable to contact them, phone just goes dead after listening to 5 mins of recorded message.
I must now risk going out to get essentials. So much for prioritising vulnerable customers.”
“What is a Sansbury's priviledged customer? My friends who are not ill were added by their daughter who is a priviledged customer. They are not at risk but managed to shop online 2 April and got a delivery slot 3 April. Others I know who are at risk on the Govt register have been unable to get a delivery slot for weeks now.”
“27 hours wait for a delivery.3hours on the phone,mainly on hold.Only half of the shop delivered and overcharged by £20. Spoke to customer services about 4 times,got cut off twice.I am 67 years old and I won’t ever be shopping at Sainsbury’s again.NowI have a fight on my hands to get my money back.”
“today i attempted to register to your on line and home delivery service.I received notification that you are prioritising the
I elderly and vulnerable and your system does not identify me in either of these catergories.
I am 85 years old which certainly places me in the elderly catergory.Please let me know how to get this registered in your system in order that my future application will at least be considered.I am a very long standing customer”
“While the country and world pulls together at this bad time Sainsburys have reached a new low abandoning the elderly and people who don’t have cards and need to pay with cash, other stores Nisa and Tesco have provided their staff with protective barriers and gloves and still take cash and assist customers unlike the Sainsburys local, Tonbridge Road, Maidstone, Kent who refuse to take cash or assist customer as one elderly lady with a basket of food stuffs and cash found out and was overhead telling them she would put them stuff back and have to starve !!!, the world world weary and cynical would point out less customers buying means more left for staff, family and friends. So all these claims that they are feeding the nation are a joke their new slogan should be ‘who cares I’m all right’”
“Sainsburys local, Tonbridge Road, Maidstone, Kent refuses to take cash payments yet other stores, Nisa and Tesco’s have taken to protecting their staff with barriers and gloves and continue to help those that don’t have cards and the elderly, at the above store an elderly lady at the counter with a basket of food stuff tried to pay with cash and was overheard telling staff she would put the stuff back and have to starve !!!!, with the country and the world pulling together at this time Sainsburys couldn’t care less about those less fortunate the more world weary and cynical would point out less customers means more essentials available for staff their family and friends and everyone else thrown under the bus.
New company policy should be ‘I’m alright jack’”
“I just had a Sainsburys delivery ordered from Chiswick main Sainsburys in London. They were BRILLIANT! My elderly mum has been offered delivery slots and food to help with the current Coronavirus outbreak. I want to thank EVERYONE at Sainsbury's for helping myself and my 80-year-old mum who has many underlying health problems with food delivery, we are self-isolating voluntarily even though neither one has Coronavirus just to take extra precautions and the delivery guy was AMAZING!!! Well done to your level of care at very difficult times. Kind regards, Mrs. Zaga Krasso.”
“Whatever phone number I phone it either tells me to phone back or just goes dead. Before that however I have to listen to the propaganda of how you are helping the people over 70. I have been on the web site which did not give me the information I needed, not even a live chat.
I consider myself to be a loyal customer for over 20 years, unfortunately I didn't realise that a big organisation like Sainsbury's was unable to cope in a crisis. Has your thousands of employees all gone down with the virus
I get emails telling how helpful you are and also phone different numbers to put myself on a register, all the numbers I am told to phone, tell me to phone back, which I have done over 10 times a day since 18th March. Why was a system not put into place (like other companies) that if they are busy offer either to wait in a queue telling you what number you are in that queue or offer to phone you back. Your company is certainly behind the curve
My problem is simple I have locked myself out of the on line account and as none of your staff are able to help me, I must risk going to the store, which is not helpful.
I have just spent 45 mins waiting for technical advice (yes I got that far this time) then it went dead and as I was putting the phone down it asked for my opinion in a survey on how the call went, which added insult to injury. I go to the nearest store to me now which is Asda.
I am disappointed that your company has not stepped up to the plate, when others have. I also do not expect any of your staff to take notice of any of these reviews or reply as they are too busy!!”
“This company is a complete joke.with the virus vnreble people are to fill in a form for delivery and they state that they get back to you within 2 days my mother has been waiting over a week with still no reply. She also tried ringing then and she was put in a que for an hour at 7.30 today to then be cut off.my mother is 76 years old looking after my father that is 74 and dying with cancer.how much vulnerable do they need to be.unbeleivable”
“Re Coronavirus
I visited the store in Bury St Edmunds 28th March.
There were staff in the carpark, but no one explained the procedure so you just had to go by what other people were doing. The store was crowded & queuing down the aisle to checkout while people were going up and down to gather their shopping - definitely no way to stay 2 metres away! To go through check out I watched what customers were doing - no instructions as to when you could start to unload shopping - so I got that wrong!. A very unpleasant experience especially as I had gone at the time for elderly and vulnerable. Tescos definitely had a much better procedure & explained their procedure to customers. Communication is important.”
“I've read a number of negative reviews, so would like to say something positive about the Bath store. I live in sheltered housing (my 92 year old mum also lives here in extra care). We have been allocated a weekly priority delivery slot and I have just received my second weekly delivery. Really nice delivery man, all fresh items well within date. A couple of minor substitutions that we can live with. Without the deliveries I would have to go out and shop as we have no family nearby who could help. This service doesn't just help keep mum and myself safe, but also helps safeguard everyone else who lives here. Thank you Sainsburys Bath.”
“So grateful to Sainsburys for my priority delivery slot during the coronavirus outbreak. I live in sheltered housing and not having to go out and shop for myself and my 92 year old mother means I am not only protecting the two of us, but everyone else in the building.”
