“What is a Sansbury's priviledged customer? My friends who are not ill were added by their daughter who is a priviledged customer. They are not at risk but managed to shop online 2 April and got a delivery slot 3 April. Others I know who are at risk on the Govt register have been unable to get a delivery slot for weeks now.”
“27 hours wait for a delivery.3hours on the phone,mainly on hold.Only half of the shop delivered and overcharged by £20. Spoke to customer services about 4 times,got cut off twice.I am 67 years old and I won’t ever be shopping at Sainsbury’s again.NowI have a fight on my hands to get my money back.”
“today i attempted to register to your on line and home delivery service.I received notification that you are prioritising the
I elderly and vulnerable and your system does not identify me in either of these catergories.
I am 85 years old which certainly places me in the elderly catergory.Please let me know how to get this registered in your system in order that my future application will at least be considered.I am a very long standing customer”
“While the country and world pulls together at this bad time Sainsburys have reached a new low abandoning the elderly and people who don’t have cards and need to pay with cash, other stores Nisa and Tesco have provided their staff with protective barriers and gloves and still take cash and assist customers unlike the Sainsburys local, Tonbridge Road, Maidstone, Kent who refuse to take cash or assist customer as one elderly lady with a basket of food stuffs and cash found out and was overhead telling them she would put them stuff back and have to starve !!!, the world world weary and cynical would point out less customers buying means more left for staff, family and friends. So all these claims that they are feeding the nation are a joke their new slogan should be ‘who cares I’m all right’”
“Sainsburys local, Tonbridge Road, Maidstone, Kent refuses to take cash payments yet other stores, Nisa and Tesco’s have taken to protecting their staff with barriers and gloves and continue to help those that don’t have cards and the elderly, at the above store an elderly lady at the counter with a basket of food stuff tried to pay with cash and was overheard telling staff she would put the stuff back and have to starve !!!!, with the country and the world pulling together at this time Sainsburys couldn’t care less about those less fortunate the more world weary and cynical would point out less customers means more essentials available for staff their family and friends and everyone else thrown under the bus.
New company policy should be ‘I’m alright jack’”
“I just had a Sainsburys delivery ordered from Chiswick main Sainsburys in London. They were BRILLIANT! My elderly mum has been offered delivery slots and food to help with the current Coronavirus outbreak. I want to thank EVERYONE at Sainsbury's for helping myself and my 80-year-old mum who has many underlying health problems with food delivery, we are self-isolating voluntarily even though neither one has Coronavirus just to take extra precautions and the delivery guy was AMAZING!!! Well done to your level of care at very difficult times. Kind regards, Mrs. Zaga Krasso.”
“Whatever phone number I phone it either tells me to phone back or just goes dead. Before that however I have to listen to the propaganda of how you are helping the people over 70. I have been on the web site which did not give me the information I needed, not even a live chat.
I consider myself to be a loyal customer for over 20 years, unfortunately I didn't realise that a big organisation like Sainsbury's was unable to cope in a crisis. Has your thousands of employees all gone down with the virus
I get emails telling how helpful you are and also phone different numbers to put myself on a register, all the numbers I am told to phone, tell me to phone back, which I have done over 10 times a day since 18th March. Why was a system not put into place (like other companies) that if they are busy offer either to wait in a queue telling you what number you are in that queue or offer to phone you back. Your company is certainly behind the curve
My problem is simple I have locked myself out of the on line account and as none of your staff are able to help me, I must risk going to the store, which is not helpful.
I have just spent 45 mins waiting for technical advice (yes I got that far this time) then it went dead and as I was putting the phone down it asked for my opinion in a survey on how the call went, which added insult to injury. I go to the nearest store to me now which is Asda.
I am disappointed that your company has not stepped up to the plate, when others have. I also do not expect any of your staff to take notice of any of these reviews or reply as they are too busy!!”
“This company is a complete joke.with the virus vnreble people are to fill in a form for delivery and they state that they get back to you within 2 days my mother has been waiting over a week with still no reply. She also tried ringing then and she was put in a que for an hour at 7.30 today to then be cut off.my mother is 76 years old looking after my father that is 74 and dying with cancer.how much vulnerable do they need to be.unbeleivable”
“Re Coronavirus
I visited the store in Bury St Edmunds 28th March.
There were staff in the carpark, but no one explained the procedure so you just had to go by what other people were doing. The store was crowded & queuing down the aisle to checkout while people were going up and down to gather their shopping - definitely no way to stay 2 metres away! To go through check out I watched what customers were doing - no instructions as to when you could start to unload shopping - so I got that wrong!. A very unpleasant experience especially as I had gone at the time for elderly and vulnerable. Tescos definitely had a much better procedure & explained their procedure to customers. Communication is important.”
“I've read a number of negative reviews, so would like to say something positive about the Bath store. I live in sheltered housing (my 92 year old mum also lives here in extra care). We have been allocated a weekly priority delivery slot and I have just received my second weekly delivery. Really nice delivery man, all fresh items well within date. A couple of minor substitutions that we can live with. Without the deliveries I would have to go out and shop as we have no family nearby who could help. This service doesn't just help keep mum and myself safe, but also helps safeguard everyone else who lives here. Thank you Sainsburys Bath.”
“So grateful to Sainsburys for my priority delivery slot during the coronavirus outbreak. I live in sheltered housing and not having to go out and shop for myself and my 92 year old mother means I am not only protecting the two of us, but everyone else in the building.”
“Sainsbury's are ignoring elderly and disabled people with the excuse that they are in contact with the government to register these vulnerable customers for priority home deliveries, they are paying lip service while filling their tills, with a government allowing profiteering on a massive scale, it seems strange that elderly people can be harassed by the police for sitting on a park bench while supermarkets are allowed freedom to exploit the situation, forcing the vulnerable out of isolation to get food”
“Ordered a delivery the one and only I have ordered at this time. I left a gift for the delivery driver at the door as I appreciate everyone is under strain and working hard and am thankful to them.
However I got my delivery in after he had left due not making contact and the meat and majority of my order sent went off the day before my delivery and the rest was due to go off that next day. I was shocked to be sent gone off grey meat.I took pics of all the out of date items. This food was meant to be my weeks shop but it was off and everything else needed to be eaten immediately!! Impossible!
I called their customer line a million times until I got in the on hold queue which again I understand was busy. After 2 hours spoke to someone who said the refund department would call me back to process a refund. I was understanding and thankful.
That was 4 days ago and no contact. I called again today first thing this morning and after a 45 minute wait was told I had to call another number....Called that number the woman was quite rude and unhelpful and said I called the wrong number!!! Arrgghhhh I explained this is the number they told me to call and could she not transfer me to the refund department.
She said no I have to go back to the main line, wow I needed to sit on hold AGAIN!
She said she would transfer me which I thought o.k, bonus and thanked her, she transferred me and it was not able to be on hold but the automated system told me no one could take my call and the line cut me off!!!
So I am again on hold to the main line and another 45 minutes in so far and still waiting!!
Please refund team just call me back and refund me for the out of date food you sent and please everyone be vigilant as getting out of date food can lead to illnesses you do not need at this time especially if you are vulnerable.”
“WARNING! Staff at Sainsburys, Queens Rd Norwich are not observing the social distancing rules, some young staff member practically climbed over me and my partner, so I pulled her on it, and pointed out that 2 metres apart doesn't mean nearly climbing on people, well, she got right up on her high horse and made a big meal out of the miniscule amount out of power she had, as a "key worker" she should know better! My partner works in a care home for dementia patients and I do shopping for OAPs in my local area, so if the antics of this idiot of a Sainsburys employee does happen to pass on COVID 19 it would wipe out everyone I'm trying to help and if it got into the carehome it would be devastating for all the residents and the staff, who would then take it home to they're families!
So well done Sainsburys, you should sort your staff out, or just close your doors, which I think would be the best option.”
“Have ordered from Sainsbury's every week for several years. Their incompetence in handling deliveries is appalling with no regard to those unable to get to a physical store.”
“Had deliveries from Sainsbury’s at Monks Cross in York and I must say I am impressed with their service. Ok some items were out of stock but in many cases substituted for other brands. Initially they contacted me as they had identified us as vulnerable people. The delivery driver was extremely cautious and was obviously following a set health procedure. This store was not my main one but as they have come up with the goods in this difficult time I will be giving them more business in the future.”
“Had a delivery booked to arrive between 4.30 and 5.30 it’s now 10.30 and it just hasn’t turned up! I’ve been on the phone to customer services for over an hour and no one is answering. There is no way of tracking my order no one has contacted me to say it’s late or cancelled. I just can’t get through to anybody! I understand it’s extremely busy times but why send me a text and an email saying my delivery will be with me today if that is not the case?!”
“Visited Sainsburys Truro today. Kit impressed. One in and one out a good idea and the spray and paper to clean the trolley excellent. Once inside however the aisles were very congested with staff filling shelves and doing the online shopping. Very difficult to keep a safe distance from staff and other shoppers. Felt very uncomfortable. I realise shelves need restocking and on line shopping needs to be done for certain customers but it was a bit chaotic.”
