Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,434 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

Samsung 1 star review on 1st December 2024

Tiffiny Adams

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased My fridge is only one year before. Little noise was coming from my fridge I called samsung service centre. There no mentioned about service charge. The service engineer came and half an hour they talked on phone only. They didn't do anything. Simply told to change the compressor. Which is in warranty. For gass filling they charge 2500. When I denied they charge visiting charge 500. Which is too much. Simply they cheating customer. Next time I am not going to use any product or services from samsung.”

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Posted 2 months ago

“Never buy samsung mid range mobile you will face motherboard issue after 1 year and mobile repair cost will be 70 % of mobile price”

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Posted 2 months ago

“Trash customer service, 0 experience”

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Posted 2 months ago

“Terrible appliances, just over three years old and dishwasher isn’t working. Seems like the motor is toast. It’s not like it was a cheap dishwasher I bought one of the top of the line Samsung dishwasher. The digital panel on the stove is now glitching and isn’t working well. Again just over three years old. The fridge makes a lot of noise and I assume it due for a breakdown like the rest of the line up. And I assume my washer and dryer will follow the same dark path. I should let have bought these product as my Samsung galaxy phone lasted only for 14 months before I switch to iPhone. Advice to buyers. Samsung products are cheap and they break down quickly. Buy anything less like LG or Bosch. I almost bought a Samsung tv not long ago but decided to go with LG. Thanks goodness.”

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Posted 2 months ago

“I am beyond furious with Samsung’s TV upgrade program! I signed up, had my credit run, and paid on time every single month, dropping $3,500 on one of their priciest TVs when prices were sky-high. Now, after two long years, I’m told I can’t upgrade because the only option is the overpriced Terrace TV! It’s outrageous! I’m ready to buy another high-end TV, but Samsung insists it has to be of higher value than what I originally purchased, even though prices have dropped! Most TVs I’m interested in are now lower in value, leaving me completely stuck without a TV for my Bedroom. I reached out to Brian Gendeza Manager for help, and he was utterly unhelpful. This whole experience is a complete joke, and I feel completely screwed over. Avoid this program at all costs!”

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Posted 2 months ago

“I bought a refrigerator and washer and drier new when I moved into our house 2.5 years ago and the drier died 4 months ago the cost of repair was more than buying a new one so I bought a different brand now my fridge is on the edge of going out it says that I have a 10 yr warranty so I called them for repair and was told the only thing covered under that warranty was the compressor and I would have to pay for repairs. I have had refrigerators last for 30 yrs with no problem I only replaced them so I could be uniform with my appliances I now wish I kept my old fridge samsung appliances suck! Don't get sucked in to buying one you will be sorry if you do.”

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Posted 2 months ago

“Samsung E Commerce is the WORST COMPANY EVER! I wish I could just give it zero stars because everything has been a disaster. PLEASE SPARE YOURSELF THE MISERY! Don't buy anything directly from them! Best Buy is better customer service! I bought a frame tv because it was $200 cheaper and it turned out being way more expensive! The time I have spent going back and forth is insane. When I purchased online, it showed that BestBuy would be delivering and installing. Immediately, I got an email confirming and it stated that Angi would be the installer. I quickly called to cancel the order as I didn't want someone from Angi's list installing the television (this was not clarified prior to purchase). The representative said I could not cancel because it was being processed! There is ZERO grace period from the moment you hit submit. I LITERALLY dialed after that email came in! Once I received the item the nghtmare got worse. We went back and forth because I didn't get a return label. After "escalating" it I was informed a week later that I hadn't received a label because I had to pay the "restock" fee of $50 first then I would get a label. No way around it. So I decided to pay the stupid fee and they STILL haven't charged my card, emailed me back, or answer the line...the number I called was 1-800-726-7864 and I have been waiting almost 30 minutes or so. It was dead air until I finally got music and was placed on hold. Wish I had a better ending but I'm still currently waiting for a resolution. SAVE YOURSELF AND DON"T BUY DIRECTLY FROM THEM! THEY ARE AWFUL!!!! Also, keep in mind you never speak to someone from here! Everyone I spoked with was an international representative who was NOT helpful.”

Samsung 1 star review on 29th October 2024

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Posted 2 months ago

“I had a wonderful relationship with my boyfriend for two years. But then I got a job on the other end of the city, and we met less after that. Before I knew it, he was avoiding my calls and rarely visits. After hearing my friends suggestion I tried their Pro version, It turned out that he was chatting about his frustration with his ex-girlfriend. I calmly confronted him, and he was apologetic. I decided to leave my job to work on our relationship. CLOUDGEEKSYNC @ GMAIL . COM”

Samsung 5 star review on 29th October 2024

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Posted 2 months ago

“I bought Samsung A73 in 2022 ,When i updated the software ,Lines started appering on my mobile.showed to servicecentre .There was no Physcial damge .Still they wanted me to pay me RS.7000.00 for the screen. POOR SUPPORT Service no: 4403328130”

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Posted 2 months ago

“Samsung's trade-in program is a scam and they robbed me of my $400 trade-in credit by switching phones with one that doesn't meet trade-in requirements. I sent them a Flip 5 but they show a broken Fold 4. They lost me as a loyal customer. Never buy a Samsung product!”

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Posted 2 months ago

“Very bad quality in mobile may person are facing display issue after update .line appears on display”

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Posted 2 months ago

“SAMSUNG customer service is horrible and so are their products. Quality of their product is from a scale of 1 (being the worst) to 10 (being the best) I will have to give them a -1 HORRIBLE I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN”

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Posted 2 months ago

“I recently purchased a Samsung fold 6 phone in Dubai after using the Fold 3 for 3 years. The phone had many glitches only after 2 weeks of purchase. I took it to samsung customer service they said to wait till next software update is launched. Terrible phone, terrible customer service. I am never buying a samsung again.”

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Posted 2 months ago

“Very worst customer service even if we call call center this girls see imply pick the call and say engineer will cum from last two days I am facing the same issue simply they disconnect the call even the service center people doesn't respond being such a big brand and worst service center I strongly recommend not to buy Samsung products”

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Posted 2 months ago

“My Samsung Galaxy phone had gotten damage on the front where there is an IMEI number on the front of the phone one of the crystals had gotten damaged on one of the circles. The phone will not turn on or off. I called Samsung Galaxy they made a ticket up yesterday and said that the phone was still under warranty all I needed to do is get a box and a free label the ship out the phone back to Samsung Galaxy. Well one of the representatives canceled my ticket and said the phone was not under warranty because there was damage to it so they will not repair it which is ridiculous if the phone needs to be repaired the phone needs to be repaired. Why have a repair center if you cannot use the phone and they cancel tickets on you so that they could get rich off of you even though the phone was under warranty by Xfinity mobile?”

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Posted 2 months ago

“Appalling customer service from Samsung and in particular from UK Customer Solutions representative Ms Keeji (who wouldn’t give her surname). After receiving complaint about warranty said it’s a retailer promotional problem and Samsung only offer extended warranty at a cost. Told me to go back to retailer as it’s not their problem. Ms Keeji was so rude and arrogant to the extent to say that she was the highest point of complaint and I could do nothing about it. How rude and arrogant. Shame on Samsung for running offers of warranty that they will not honour and just blame the retailer. Shame also on their customer support - arrogant and rude!”

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Posted 2 months ago

“Purchased a Samsung RF28R7351SR refrigerator. It will not hold a cooling temp. Water constantly leaks, Ice freezes into blocks. I have called Samsung over and over, try to schedule service. Send copies of my receipt, and get no result other then my fridge is not under warranty. The compressor and condenser are faulty which is still under warranty yet they tell you its out of warranty without knowing what's wrong with it. You cant get someone who speaks and understands English, and after weeks of trying to schedule service I'm at square one. Samsung does not stand by their product.”

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Posted 2 months ago

“I bought a brand new Samsung 75" TV. The remote control stopped working after two weeks. I called Samsung warranty service. I spent close to five hours on the phone answering questions and working on the TV as per their telephone instructions. They finally said that something was wrong with the TV, and we would send a repairman after two weeks. However, it would be best if you stayed home all day on the day of the repairman's arrival because we can not give a fixed time on the repair day. I decided to return the TV to COSTCO from where I bought. Worst service I have encountered.”

Helpful Report

Posted 2 months ago

“Trust has been Lost! A word of warning to anyone, this sums Samsung up: Rest on one's laurels "be so satisfied with what one has already done or achieved that one makes no further effort." I would no longer recommend Samsung to anyone, and this coming from a staunch Samsung user since the Galaxy S2 from 2011! My most recent device, the Z Fold 4, developed a fault in that the screen protector lifted from the screen along the crease in the inner screen, a defect in the device/design. The Z Fold 4 was the last of the Z Folds where the case did not fold flush, coupled with the screen protector lifting, this led to fluff and foreign objects getting underneath the lifted screen protector due to poor design. My phone is still under 'warranty' - I use that word lightly, more like a SCAM warranty! I send the phone in and after 5 days I get an email saying the damage is not covered by warranty due to impact damage underneath the screen protector....hmmmm. I call the third party repair company, TMT, to complain who put me through to Samsung Customer Solutions - here's where the fun begins. The engineers tried to fob me off saying that nail marks had caused damage to the screen, underneath the protector, this just doesn't make sense. Having checked the photos from the third party repair scam artists, it confirms that where the screen protector had lifted there are small indentations which confirms that where the screen protector had lifted, small foreign objects have got underneath and each time the phone is folded and unfolded they had been pushing against the screen. I explain that my phone is kept in a padded wallet case but they advised the impact damage was on the inner screen. I stated that the only way anything can have damaged the screen underneath the screen protector is because the protector has lifted, a defect, and whatever has caused the damage has got underneath. This fell on deaf ears and we went in circles for just under an hour. I asked for a way to complain, I was advised that customer solutions IS the complaints department, so effectively the buck stops with them. Can I have a managers name - "Kelly", surname, we don't give them. Can I have your name(the phone operator) - "Ibrahim", surname, we don't give them. Can I have an email to escalate, we don't have an email to escalate. Can I have a way to escalate, there isn't a way to escalate as we are the complaints department. How can a company as big as Samsung not have a name, email, department to escalate to?! The whole customer/user experience with Samsung has been abysmal and so ends my relationship with Samsung. I was looking at other foldables like the Vivo X Fold3 Pro and the Honor Magic V3 but was going to stay with Samsung because of the Warranty - not now! There are better and more innovative companies and devices, Samsung has dropped the ball!”

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Posted 2 months ago

“I'll try to keep this short but my experience is truly a &%$@ show so I make no promises. I bought a Bespoke 3 door refrigerator on 8/22 during the promotion where you get a set of panels free. Refrigerator was delivered 9/4- it was damaged and came with NO PANELS. I called customer service and was told that I bought a refrigerator without panels. Who the &$%# buys a Bespoke refrigerator without panels? The customizable panels are part of the draw. I check my emailed receipt and the webpage -nowhere does it say that my refrigerator has no panels. The picture shows a stainless-steel refrigerator. When I click on the order number in my receipt it takes me to the page where I bought the refrigerator and it shows stainless steel panels were highlighted along with the other options I chose. I was transferred to another person- she had no idea why the panels were missing. Without even asking-she credited my cc $300 so I could buy some panels because there was no way for her to just send them to me. Great ok- I buy panels from a third party because Samsung is out of the all the colors I wanted and I chose stainless steel because only 1 other color was offered at that time. No problem, I will use the promo to get a second set later. I just need a new refrigerator without a bent frame- you can't install the panels if the metal frame that holds them in is bent. I found that out when I tried to put in the panels I bought. The replacement for my refrigerator comes on 9/7- it was also damaged as the frame was bent just like the 1st one. I tell the delivery people to take it back because what would be the point of exchanging 1 damaged refrigerator with another damaged refrigerator? Well, according to Tier 3 escalations lady that meant that I "refused" the replacement and they only offer 1 replacement. Ummm, what? You delivered another damaged refrigerator as the replacement and now this is on me? She says the only option is to return the original refrigerator and buy a new one that is now more money than the one I bought. She will not honor the price I purchased it for on 8/22 during the Labor day sale. This is insane- it's not like I received a perfectly good refrigerator and decided I didn't want it or I measured wrong and it doesn't fit. SAMSUNG DELIVERED TWO DAMAGED REFRIGERATORS AND THAT COUNTS AS MY REPLACEMENT NOW I HAVE TO SPEND MORE MONEY TO GET A NON-DAMAGED ONE? Make this make sense- Tier 3 escalations lady. Fast forward: 5 weeks of going back and forth with Tier 3 escalations lady who is now telling me that by accepting the $300 credit I agreed to keep the damaged refrigerator. Excuse me? The kind woman I spoke with (before Tier 3 escalations lady) was confused about why there were no panels, so she credited me. She didn't even ask- she put me on hold, came back on the line, and told me what she had done. There was no conversation about me keeping the damaged fridge in return. She said I could use that to buy the missing panels. Then on 10/9, Tier 3 escalations lady, who apparently runs the company as she verbatim said "There is no one I could speak to above her," emailed and said the refrigerator was on sale for less than I bought it for so l agreed to the exchange. I specifically asked about getting the refund for what I paid in August and she said she'd take care of it. The new refrigerator is delivered- it's not damaged- no panels- that's fine-I have a set and I will get my free set- woohoo! I check my refund- Tier 3 escalations lady (alleged CEO of Samsung) deducted the $300 credit I was given at the beginning of September when this whole poop fest started knowing that I had purchased panels with that money. Next, Tier 3 escalations lady revoked my $100 e-credit & made my purchase ineligible for the free panels since I bought them from a third party. Let's be honest, Samsung got paid for the panels because the third-party buyers bought them directly from Samsung. This is very vindictive and feels personal at this point. I mean, Mr. Lee Jae-yong, is the Tier 3 escalations lady truly running Samsung????? I'm fairly certain she is and that is quite unfortunate; due to her lack of customer care, I would rather have a blindfolded toddler, give me a lobotomy with a rusted icepick than buy anything from your company.. Seriously though- this is disappointing. Times are tough, people are working hard just to survive and a billion-zillion 52-million- dollar company wants to screw its customers- over a set of panels that probably have a 100% mark up. It really shows what kind of company this is. Save yourself the hassle- don't buy anything from Samsung. *Side note- Every number you call takes you to the customer service department, even the corporate number. This is such garbage but I don't have the time nor money to pay my attorney to deal with this small claims case. I've filed a report with the BBB. **Side note to the side note- 3 different guys from 3 different departments told me that my refrigerator DID in fact come with panels and that they had NEVER heard of Samsung selling one without them. So, l took screen shots and made a video showing that the link on my receipt went to the stainless steel refrigerator. I am glad I did because Samsung changed the listing. That is so sketchy! Why isn't there a class action law suit against Samsung? This is breach of contract and a violation of UCC guidelines.”

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Posted 2 months ago

Samsung is rated 1.2 based on 4,434 reviews