Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,361 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A32 cell phone 6 months old and failed last update. Took to U Break I Fix as instructed by Samsung. They could not repair and said they could not get new phone for me, had to go back thru Samsung. Called multiple times and asked to speak to a supervisor, put on hold each time and after hour or so line goes dead. They want me to send phone to them so they can look at it with no option for new phone for who knows how long. Would be unable to get 2 step verification for how long? Stay away from Samsung!!!!!!!”

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Posted 2 years ago

“@SamsungUK had the most appalling customer services when we went to buy two watches from @SamsungUK bristol. shop assistant told us the watch4 we were going to buy were discontinued ... and that we couldn't buy the straps we wanted. as explained inGalaxy Watch4 Bespoke Studio... the assistant (Alfie)pictured below told us the watch 4 was discontinued and we should go to apple store when the watches were not in stock!!! Started rrefund procedure because we are not confident in future support from Samsung..”

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Posted 2 years ago

“Samsung Care has the most uniformed reps I've ever encountered. When I asked for help with a forgotten password in the secure folder, the rep asked me if it was an app that I downloaded. I had to explain that it was a Samsung feature on my phone. A horrible waste of time. What a joke.”

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Posted 2 years ago

“they have had my phone lock for 7 days now don't buy form them”

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Posted 2 years ago

“The worst customer service ever. They hand you around and off to people who refuse to help. Awful service. Here's hoping you never have a problem with your product”

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Posted 2 years ago

“My phone keeps getting push messages from Samsung. I called to find out how to stop them. Something on their end made my own voice echo constantly and they wouldn't do anything to stop it. I asked if they could call me back and if they could not use speaker phone or a headset so that I could explain what was happening. He hung up on me and didn't call me back.”

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Posted 2 years ago

“So I get a new phone...I go to access my samsung account but it won't let me because it keeps sending codes back to the old phone that is back at the TMobile shop because it was traded in. When I get customer service they tell me to wipe my new phone , duh how will that help. They just need to reassociate the acct. with my new phone. They tell me um we don't know how to do that, sorry. Then they hang up on me. IDIOTS!!!!”

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Posted 2 years ago

“Samsung watch is garbage costumer service is trash for over six months been trying to get the watch fix and try to get my refund back there always putting my on hold never to right department as I write this down I'm still on hold trying to get my refund back since from December to now March 21 , 2022”

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Posted 2 years ago

“Bought tv as a black Friday deal...about month ago we had a bad storm and transformer blew.. after this, My tv was on fritz and finally just went black. Samsung tech refused to come out and look at it if it was on the wall mount. So I had geek squad remove it for me. While they were at the house I showed geek squad the TV issue. No cracks or dents just black screen. Samsung sent tech out and he turned it on to check it first. He explained what he thought the problem was. Then places face down on for to television a piece in tv.. my friend and I watched he pushed down on it so hard to put the back panel back on u heard crunching, but I thought it may just be the sound of the back panel popping into place... the Samsung tech lifts the TV back up and turns it on and turns to us and was nasty asking which one of us broke it.. NOW the TV has a crack and lines up and down the side that were extremely obvious when TV was on.. Samsung tech wrote un his paperwork that it there was physical damage to tv upon arrival and Samsung stated that its not covered. I explained the situation.. how both geek squad tech and Samsung tech both looked at TVand their was no physical damage and that the Samsung tech inspected the TV and turned it on prior to him wokring on it and then after he touched it there was physical damage.. didn't matter.. they stated nothing they could do cause the Samsung tech said it was broken by us... i asked them if there was physical damage upon arrival supposedly then why would the twch eveb attrmpt to work on the tv? Samsung customer service supervisor had no answer for me except that he spoke to the tech and the tech stated the tv had physical damege to screen upon arrival. the tech lied and Samsung won't help.. TV was 3 months old and we saved for it... and their responce was to just buy a new one because they can't help us without video evidence.ThankS for nothing samsung”

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Posted 2 years ago

“Horrible bunch of liars. They have been dragging me along for a month over a brand new washer thats broken and cannot be repaired. First. was offered 270 to spend more money on there website i said no i want an exchange. So then im waiting on a new washer that wasnt even coming. They lied so many times. Samsung will not honor there warranty its a horrible company and me and my family will NEVER buy a samsung product again and i urge others to think twice.”

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Posted 2 years ago

“Samsung have great products but their customer service is appalling! Orders are rarely delivered when promised, you are often given made up dates for when your product will arrive & are just made to feel like an absolute pest ! They take your cash promptly but offer only dirt poor service! Quite surprising that a giant company like Samsung get away with this level of service in 2022 !”

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Posted 2 years ago

“The worst system ever. The people are OK but Samsung support systems is just awful. Samsung mistakenly returned shipped a repaired cell after a shipping hold was placed on the order. There was no way to correct Samsung's error.. NO WAY.”

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Posted 2 years ago

“Since the latest "software" update that I trusted to install...my phone has become a paperweight. I have sat on hold twice in one day for at least 15 mins each time (said it would be 3 mins)...to have nothing resolved. I did the phone reset as suggested and waited on call back...then I couldn't even answer the call back, phone didn't work...3 times in a row. I know they put some kind of crash bug in this latest update to kill ur phone...so you have to but another one. Not happy...nothing was resolved in phone calls...even got hung up on because I expressed my "feelings" about the corrupted update data. Was even approached with the pay to have phone fixed option....Im not paying even more for a phone that I already payed for....this phone is about 4 months old. Told them that not all Americans are made of money and I won't be paying another dime. I won't be buying another Samsung phone. You can take your phone and shove it where the sun don't shine...And I will be expressing my feelings to everyone I know. Just...dont expect to be helped here....”

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Posted 2 years ago

“stove rusted within 2 months, took EIGHT months and at least 50 hours to " resolve" and that was ONLY AFTER I WROTE BBB. Cell phone died three times due to overheating battery, again- lack of Samsucks service wasted wekks of my time, Runaround to at least 4 or 5 people EACH conversation, had to keep explaining problem, and then NO RESULT. Sent phone in three times, and without fail, Samsucks would then call me to tell me screen was cracked or no longer under warranty, so they needed to charge my credit card $180 before they would repait phone. ALL LIES- IS STILL UNDER WARRANT YAND SCREEN IS PERFECT !!! I sent the phone in last time with PHOTS of it in the box to show how perfect it ooked, and had 2 witnesses sign a paper I wrote saying it was all perfect. Thsi time, no calls, but THEY LOST THE PHONE . Still dealing with that BS.... SAMSUCKS IS ABSOLUTELY THE WORST SUPPORT OF AND COMPANY, AND NOW THEIR PRODUCTS ARE JUST AS LOUSY.... DON'T BUY !! FOTMER LOVER OF THEIR PRODUCTS, ....caht, phone and email all had huge waits and major runarounds....”

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Posted 2 years ago

“I spoke to multiple agents in a 2 day timeframe. It's difficult to understand the agents. They do not understand what I'm explaining to them. Because of an error on the financing side and not approving the correct amount the price of the appliance continued to go up each time I'm checking the status waiting for it to be updated. So essentially amount they had to correct is still not going to be enough for the refrigerator. Horrible, horrible service. I canceled the order.”

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Posted 2 years ago

“cannot believe the awful service which is provided by samsung. I don't know how they can get away with 2 hour wait times, staff jot understanding the request or their processes and no way to ask for a manager to investigate so stressful and puts off having a contract with them and giving them hard earned money.”

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Posted 2 years ago

“Bad customer service”

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Posted 2 years ago

“By far the worst company I have experienced. Brought a smart TV and after 2 months, it develops a fault. Contact Samsung, they offer to get it repaired. They arrange pick, get it repaired and return it with a crack screen. How can a repair and transit bring back a device in a condition worst then before the repair? But, it has a policy where, you should contact them within 48hrs. How can someone do that if they are away? No consideration for being away, as it was returned, while out of the country. They have washed their hands from me. Terrible, terrible experience with their useless, robotic advisors. Happy to take your money and highlight their products as great. It’s all a smokescreen. If your products are so good, why would it develop a fault with 2 months? Avoided company and products like the plague. Pretty much like all the negative experiences here.”

Samsung 1 star review on 16th March 2022

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Posted 2 years ago

“I bought washer from Samsung.. customer service is a nightmare product broke after 3 months and even with full warranty they refuse to exchange it or refund. I had 7 technicians over month and a half and machine is still broken .. they are horrible never buy their product”

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Posted 2 years ago

“Absolutely appalling customer service. Ordered S22 ultra and case and protector and got free pack that included charger. Got phone and have no way to charge it as it seems each item is sent seperately. I have emailed multiple times and had no response back and have called dozens of times only to be disconnected. Still had no response back. Based on the hundreds of scores of 1 they obviously don't care. Disgusted”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,361 reviews