Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a 60” smart TV from Samsung. It just turned 10 years old, but it’s worth keeping because the pictures great. However it is no longer smart . I called the company and she said all I need to do now is buy a fire stick or something to make it smart. She was unable to help me update the tv . She told me basically too bad . So now I have a smart tv that’s now smart anymore . Even the resell value would be sh!t . So buyer beware because they won’t update certain TVs.”

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Posted 2 weeks ago

“Awful customer services. I ordered a new QE85QN900DTXXU 8K TV and a capacitor in the power supply board expounded after 3 weeks of use! TV now trips my house circuit breakers. Contacted Samsung to get a repair, they sent over a local repair company who diagnosed the fault and ordered a new board under warranty. After waiting 2 weeks I chase Samsung again for progress, only to learn they cancelled the repair! Apparently it takes them more than 3 months to ship a new board. The flummoxed Samsung representative suggests a new TV is a better option, so he transfers me to the repair company, who unsurprisingly can't fix it without the part. I call Samsung again for the same conversation with a different tech support, who tries to put me back to their contract repair team. After refusing the transfer, he then put me on to their sales team for a replacement. The sales team tried to put me back to technical, when I refused they eventually agreed to to send a new TV with a promise of an email in 24 hours. 24 hours later I chase them again to learn that they are organising a collection of the old TV and won't send a new one for 7 to 10 days after they collect the old one. That will be 6 weeks plus since it broke. Avoid this awful company who sell faulty goods with a terrible customer services culture.”

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Posted 2 weeks ago

“At this point I am definitely not pleased with Samsung product or customer service. We recently purchased brand new appliances for our entire kitchen. After the second day of installation we quickly noticed that the water dispenser on the front of the fridge would not dispense nor was the ice maker making any ice. At this point we have had ice for only (4) of the (60) days it has been in our home. I have now made over four calls to the Samsung Care line on this issue and we have received a minimum of (4) four different ticket numbers. We have already had a service tech from a vendor company that works on Samsung products come out as a result of two of my tickets. The tech told us that this is a known problem with Samsung refrigerator and he has had other customers with the same issue. However after two service calls it has not been repaired. I have called in a 3rd and 4th time in the past week with promises that someone will get back with me within 24-48 hours only to not receive a call and then I have to call Samsung back myself only to get told the same thing over and over. At this time please note the only reason they have gotten a one is because that is the lowest rating that can be given. It is clear that the care for the end purchaser is not there at all. I have asked for this matter to be escalated and a replacement be made but that is not happening. We shall see if we have a better outcome with her our third at home service call.”

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Posted 2 weeks ago

“Very bad service response post selling for refrigerator, please check review before buying. Better don’t go for Samsung they are only showing off outside with the product attraction.”

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Posted 2 weeks ago

“Only giving it a one because I have to. There is no zero option. We bought a refrigerator from Best Buy that is made by Samsung. It's the bespoke refrigerator. We were given a credit to change the front panels and Samsung does not have the panels. They are telling Best Buy apparently that they have panels for the front that they do not have. This is blatant false advertising, and I will pursue legal action.”

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Posted 2 weeks ago

“I purchased My fridge is only one year before. Little noise was coming from my fridge I called samsung service centre. There no mentioned about service charge. The service engineer came and half an hour they talked on phone only. They didn't do anything. Simply told to change the compressor. Which is in warranty. For gass filling they charge 2500. When I denied they charge visiting charge 500. Which is too much. Simply they cheating customer. Next time I am not going to use any product or services from samsung.”

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Posted 2 weeks ago

“Never buy samsung mid range mobile you will face motherboard issue after 1 year and mobile repair cost will be 70 % of mobile price”

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Posted 2 weeks ago

“Trash customer service, 0 experience”

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Posted 3 weeks ago

“Terrible appliances, just over three years old and dishwasher isn’t working. Seems like the motor is toast. It’s not like it was a cheap dishwasher I bought one of the top of the line Samsung dishwasher. The digital panel on the stove is now glitching and isn’t working well. Again just over three years old. The fridge makes a lot of noise and I assume it due for a breakdown like the rest of the line up. And I assume my washer and dryer will follow the same dark path. I should let have bought these product as my Samsung galaxy phone lasted only for 14 months before I switch to iPhone. Advice to buyers. Samsung products are cheap and they break down quickly. Buy anything less like LG or Bosch. I almost bought a Samsung tv not long ago but decided to go with LG. Thanks goodness.”

Helpful Report

Posted 3 weeks ago

“I am beyond furious with Samsung’s TV upgrade program! I signed up, had my credit run, and paid on time every single month, dropping $3,500 on one of their priciest TVs when prices were sky-high. Now, after two long years, I’m told I can’t upgrade because the only option is the overpriced Terrace TV! It’s outrageous! I’m ready to buy another high-end TV, but Samsung insists it has to be of higher value than what I originally purchased, even though prices have dropped! Most TVs I’m interested in are now lower in value, leaving me completely stuck without a TV for my Bedroom. I reached out to Brian Gendeza Manager for help, and he was utterly unhelpful. This whole experience is a complete joke, and I feel completely screwed over. Avoid this program at all costs!”

Helpful Report

Posted 3 weeks ago

“I bought a refrigerator and washer and drier new when I moved into our house 2.5 years ago and the drier died 4 months ago the cost of repair was more than buying a new one so I bought a different brand now my fridge is on the edge of going out it says that I have a 10 yr warranty so I called them for repair and was told the only thing covered under that warranty was the compressor and I would have to pay for repairs. I have had refrigerators last for 30 yrs with no problem I only replaced them so I could be uniform with my appliances I now wish I kept my old fridge samsung appliances suck! Don't get sucked in to buying one you will be sorry if you do.”

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Posted 3 weeks ago

“Samsung E Commerce is the WORST COMPANY EVER! I wish I could just give it zero stars because everything has been a disaster. PLEASE SPARE YOURSELF THE MISERY! Don't buy anything directly from them! Best Buy is better customer service! I bought a frame tv because it was $200 cheaper and it turned out being way more expensive! The time I have spent going back and forth is insane. When I purchased online, it showed that BestBuy would be delivering and installing. Immediately, I got an email confirming and it stated that Angi would be the installer. I quickly called to cancel the order as I didn't want someone from Angi's list installing the television (this was not clarified prior to purchase). The representative said I could not cancel because it was being processed! There is ZERO grace period from the moment you hit submit. I LITERALLY dialed after that email came in! Once I received the item the nghtmare got worse. We went back and forth because I didn't get a return label. After "escalating" it I was informed a week later that I hadn't received a label because I had to pay the "restock" fee of $50 first then I would get a label. No way around it. So I decided to pay the stupid fee and they STILL haven't charged my card, emailed me back, or answer the line...the number I called was 1-800-726-7864 and I have been waiting almost 30 minutes or so. It was dead air until I finally got music and was placed on hold. Wish I had a better ending but I'm still currently waiting for a resolution. SAVE YOURSELF AND DON"T BUY DIRECTLY FROM THEM! THEY ARE AWFUL!!!! Also, keep in mind you never speak to someone from here! Everyone I spoked with was an international representative who was NOT helpful.”

Samsung 1 star review on 29th October 2024

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Posted 3 weeks ago

“I had a wonderful relationship with my boyfriend for two years. But then I got a job on the other end of the city, and we met less after that. Before I knew it, he was avoiding my calls and rarely visits. After hearing my friends suggestion I tried their Pro version, It turned out that he was chatting about his frustration with his ex-girlfriend. I calmly confronted him, and he was apologetic. I decided to leave my job to work on our relationship. CLOUDGEEKSYNC @ GMAIL . COM”

Samsung 5 star review on 29th October 2024

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Posted 3 weeks ago

“I bought Samsung A73 in 2022 ,When i updated the software ,Lines started appering on my mobile.showed to servicecentre .There was no Physcial damge .Still they wanted me to pay me RS.7000.00 for the screen. POOR SUPPORT Service no: 4403328130”

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Posted 3 weeks ago

“Samsung's trade-in program is a scam and they robbed me of my $400 trade-in credit by switching phones with one that doesn't meet trade-in requirements. I sent them a Flip 5 but they show a broken Fold 4. They lost me as a loyal customer. Never buy a Samsung product!”

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Posted 3 weeks ago

“Very bad quality in mobile may person are facing display issue after update .line appears on display”

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Posted 3 weeks ago

“SAMSUNG customer service is horrible and so are their products. Quality of their product is from a scale of 1 (being the worst) to 10 (being the best) I will have to give them a -1 HORRIBLE I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN”

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Posted 3 weeks ago

“I recently purchased a Samsung fold 6 phone in Dubai after using the Fold 3 for 3 years. The phone had many glitches only after 2 weeks of purchase. I took it to samsung customer service they said to wait till next software update is launched. Terrible phone, terrible customer service. I am never buying a samsung again.”

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Posted 3 weeks ago

“Very worst customer service even if we call call center this girls see imply pick the call and say engineer will cum from last two days I am facing the same issue simply they disconnect the call even the service center people doesn't respond being such a big brand and worst service center I strongly recommend not to buy Samsung products”

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Posted 4 weeks ago

“My Samsung Galaxy phone had gotten damage on the front where there is an IMEI number on the front of the phone one of the crystals had gotten damaged on one of the circles. The phone will not turn on or off. I called Samsung Galaxy they made a ticket up yesterday and said that the phone was still under warranty all I needed to do is get a box and a free label the ship out the phone back to Samsung Galaxy. Well one of the representatives canceled my ticket and said the phone was not under warranty because there was damage to it so they will not repair it which is ridiculous if the phone needs to be repaired the phone needs to be repaired. Why have a repair center if you cannot use the phone and they cancel tickets on you so that they could get rich off of you even though the phone was under warranty by Xfinity mobile?”

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Posted 4 weeks ago

Samsung is rated 1.2 based on 4,354 reviews