Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,434 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

Samsung 1 star review on 1st December 2024

Tiffiny Adams

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service!! These people cannot be trusted!! Order placed for Galaxy Book 4 on Samsung.com on Dec 2, 2024. Expected delivery date Dec 30, 2024. Regular emails received saying order is on time. The day before expected arrival, the expected date was delayed to Jan 24th, 2024 with no explanation!! Called Samsung four times and received four different answers about whether the delivery date could be expedited!! Stay away!!”

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Posted 2 weeks ago

“Worst product in samsung company I bought washing machine top load 8kg every day 4c error problem I told customer care but service person came ane service washing machine and go again same problem waste of my money please don't buy samsung product”

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Posted 2 weeks ago

“Over 2 hours on the phone over a Samsung ring that was both under manufacturer warranty and an extended Samsung care+ package. Still unresolved. Endless transfers often to unrelated departments”

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Posted 2 weeks ago

“This brand is garbage! Don't buy it! I have samsung TV,never work like should be and smartphone s23 also garbage! Very disappointed! Never buy it again! NEVER!”

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Posted 2 weeks ago

“The customer service was horrible. The absolute worst I’ve ever experienced by any company regardless of the item. Samsung clearly doesn’t care about the customer, they care about their profit. They get lost in their own processes. The most simple of tasks or asks take ridiculous amounts of time because they blindly follow a process instead of using common sense and helping a customer. I would give you a zero but I can’t. That’s how much I’m massively disappointed and angry with Samsung. Samsung owes me approximately $400 in installation fees because they sold me a defective product and refused to pay for fees when I had to install it again. I had to arrange for my own disposal of their defective product. I had to pay for my own postage to return a form with a serial number. It takes Samsung 30 to 40 days to refund your money. Customer service/satisfactions decisions are made by their finance department. How ridiculous is that!! That is guaranteed disappointment. Unless I can get some resolution I will NEVER buy another Samsung product and will encourage friends and family to stay away.”

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Posted 2 weeks ago

“I purchased a Samsung TV for my father for Christmas. The purchase was made on December 2. My father passed away on December 13. We have a TV that is painful to look at because we aren’t able to give it to him as a gift. I called Samsung and spoke to three different people. Due to their policy, we have exceeded the return window. Due to their policy, they are unable to do anything to help us with a return. I will never buy a Samsung product again and I will continuously and forever tell people this story and to advise not to purchase from Samsung. Samsung should be ashamed of how they treat their customers.”

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Posted 2 weeks ago

“Tv has less than a hundred hours. Top of tv went black and I have just had the tv for a year. My tv is out of warranty after a year and the tech says it will cost me another 600-650 to fix, maybe more. I will never buy another Samsung product ever again. These tv’s a cheaply made, but the price does not reflect it. Over 1200 to but this tv last year 10/23”

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Posted 2 weeks ago

“Samsung has the worst customer service of any company. I had ordered an induction range, RXO came with gas connector. they unhooked my old range and i was not able to cook for weeks. then they show up with dryer cable three days later. i declined for service. they then come after three days with the correct cable three hours late from scheduled time. installed and did not put the security bracket, took my air fry basket, security bracket and drip pan. And the range was not levelled. came back again with our proper items. Spoke to customer service on Chat. her name is GCH Vaishnavi she was very mean and was distracted and asking me serial number of the vacuum. asked same question multiple time, i gave her pics and she requested, did everything wasted two hours and she is sharing link to contact us. And finally she kept quite and did not respond when i asked her to transfer to customer service. very disappointing.”

Helpful Report

Posted 2 weeks ago

“Samsung advertised cashback, however it's a shame cashback program Add a cashback items into basket, pay for items, on going to claim the cashback Below email was the response from Samsung: We apologize for the inconvenience and confusion. After further checking on our end, we found that the product you want to purchase is not eligible for the cash back promotion. You may try checking again on the Samsung Employee Portal. Here is the link for you. www.samsung.com/uk/multistore/uk_networks For further assistance, don't hesitate to visit our website samsung.com/uk Kind regards, Gladies Samsung Shop Support Team On Thu, 19 Dec 2024 at 01:05 am”

Helpful Report

Posted 3 weeks ago

“SAMSUNG FREESTYLE 2ND GEN ⭐️⭐️⭐️⭐️⭐️THAT GOOD IT HAS REPLACED MY SAMSUNG QN95A ⭐️⭐️⭐️⭐️⭐ A previous Apple fan boy switched to Samsung years ago and haven't looked back since. Invested £1,899.00 in my Samsung QN95A 65" back in 2022 and didn't think anything could touch that beast. It's all about inches though and I wanted more. My best mate suggested getting a projector and I was like eh uh what? Nah. No way that can better an actual TV. Well that got the taste buds tingling and started researching these. Settled on this bad boy and having chatted to Samsung Techs to answer my key questions I placed my order. Actually managed to find one for £420 brand new sealed. Set this up this evening on a plain white wall at 100 inches. I purchased a white cinema canvass screen to mount to my wall but wanted to try it without first and OHHHHHHHHH MYYYYYYYYYY 🥵🔥✨️😲Basically it's THAT GOOD I'm now selling my QN95A!!!! As it just ain't cutting the mustard now!! 😂Tested Top Gun Maverick and Top Gun paired with my Skullcandy Crusher Evos and I'm covered in goosebumps even as I write this review. To summarise WELL DONE SAMSUNG for something that cost me £420 absolutely DESTROYS my £1,899.00 (bought on offer as was over £2k at the time) I'm overwhelmed. Five stars ⭐️⭐️⭐️⭐️⭐️all the way and will be recommending this to everyone. Saves space, compact, 100% full of features and functions plus connectivity wirelessly to all Bluetooth enabled devices such as soundbars with subwoofers as I have (Samsung obvs) and headphones 🎧 etc and also allows you to MULTIPLE CONNECT with these devices that my QN95A DIDNT ALLOW!!!! 😲🤔Grab one of these NOW especially on black Friday sales, you will NOT be dissapointed. Oh and the remote 🤤🤤plus has the lens cover and stand included. BRAAAAAAAVVVVVVVO SAMSUNG 👍🏼⭐️⭐️⭐️⭐️⭐️✨️✨️✨️✨️✨️🔥🔥🔥🔥🔥❤️🩵❤️”

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Posted 3 weeks ago

“My first bad decision was to buy any samsung appliance. I have 8 of them (8 too many) and will slowly be replacing them as they fail with other more reliable brands. I suspect there are literally millions of other samsung customers out there with similarly terrible experiences regarding their samsung appliances. I will now state the problems I've had (with no help from Samsung, I might add): 1. Four door refrigerator: Ice maker continually frosts up. It was replaced under warranty from the reseller we purchased the refrigerator from. The replacement unit also failed. Samsung refuses to cover the failed ice maker. When this fridge dies, a different brand will replace it. The ice make works fine for a couple weeks, then frosts over, so I'll continue to defrost it every 3-4 weeks or so. I'll use this as a constant reminder of how horrific samsung appliances are and to never buy another one. 2. Bought 4 Black Stainless Appliances for a new build. The Black Stainless finish is chipping/flaking off each one of the appliances. Samsung refuses to compensate us for this horrific appearance of these appliances. This started happening within 2 years of installation. 3. The dishwasher with the Black Stainless Finish quit, no response to operation on the control panel. Samsung refuses to help us with repairs without us paying for the repair. The unit is 4 years old and rarely used (2nd home). After investigation into repairing the unit myself, the failing part is not available (unless you are a service person). It's ridiculous that the dishwasher failed with little use and you can't find parts for it. I bought a Bosch DW to replace this one (and love it). 4. Dishwasher in a different home: Failed after 2 years of use (regular use). Samsung refused to cover any repairs. Fortunately I was able to find parts and repair this unit. I sold this unit and bought a Bosch DW, which has worked flawlessly for 4+ years now. Save yourself time and trouble (time is $$$$ samsung), buy more brands with better quality and service; companies that actually back up their products with good customer service and value customer loyalty. If samsung would have helped us out, backing up their products, I might stay a loyal customer, but no more will I buy a single samsung product! Your terrible quality has me convinced to spend my hard earned $$$$ elsewhere!”

Helpful Report

Posted 3 weeks ago

“This company will drag you through the mud before replacing a faulty appliance that has warranty and and extended one. I've been without a dishwasher for about 2 months and finally got it resolved. This experience was a battle. The battle of dealing with those from the Philippines trying to make promises they could not keep and the people of India constantly negating and refusing every possibility of a resolution. The constant emails and stupid fictious names the A.I generates for them is only humour in this. Do yourself a favor, DON'T BUY THEIR PRODUCTS. Today makes 2 months with no dishwasher. Keep in mind, I'm on the phone every day. Hopefully this comes to an end.”

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Posted 3 weeks ago

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Helpful Report

Posted 3 weeks ago

“Support basically none existent after they've received your money.”

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Posted 3 weeks ago

“Akbg*. Lol everything is good you guys always do a good job it's easy to bring money here just push the button five stars and review.”

Helpful Report

Posted 4 weeks ago

“Be very careful of their cashback promotions. We bought a new TV from them, and they failed to pay us the promised cashback. We provided all of the information they asked for in a timely manner. We followed up with their promotions team after 1 year of waiting, and they said they had made a mistake on their end but then refused to pay out because the promotion had ended. Absolutely disgraceful behaviour from such a large brand. There was no good faith or ownership of their mistake at all; they just hid behind their legal terms and said their decision was final. Their handling of this issue demonstrates a shocking lack of care for their customers. This experience has completely destroyed my trust in the brand. If you value reliable customer service and a company that stands behind its promises, look elsewhere. Samsung has just lost a loyal customer, and I will never recommend them again.”

Helpful Report

Posted 4 weeks ago

“Samsung is a company that you cannot trust anymore. They post discounts on the website. After you buy the product they will cancel the order. Never buy from Samsung online if you want peace of mind. I bought a Galaxy Book4 online with a discount. After getting the confirmation email that the order is ready for pickup, I drove 30 miles to a best buy to pickup the order. The best buy guys said there is a technical glitch and cannot provide the laptop. They had lots of laptops there in the store. When I called samsung customer support, after so much discussion, they asked me to buy the laptop from the store for the current price and they will make a price adjustment. I was waiting for an email confirmation, that they never sent. I called again and they said they will not honor the price. There was no record of any past calls. In spite of calling so many times, Samsung customer service is not ready to help me or resolve this issue. I would never buy anything from Samsung if this is the service they provide. I would give zero star.”

Helpful Report

Posted 4 weeks ago

“They don’t deserve 1 Star I have a 10k fridge that has problems with doors not opening or closing properly It’s out of warranty but the old parts have been replaced by new ones by a Samsung recommended repairer This has been going on for 6 months and been replaced 3-4 times I have video proof of the defect - I have reached out to Samsung to fix the issue They are not interested in helping out So off to VCAT we go and I will be asking for half my money back for half a fridge WATCH THE VIDEO- SEE IF IM WRONG!!”

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Posted 4 weeks ago

“I'm extremely disappointed with my Samsung 36 inch induction cooktop. After just thirteen months, the motherboard failed. The issue actually started during the warranty period but wasn't resolved, as the cooktop reset itself after a few days (codes od and F2). Since the warranty expired, I'm now facing a $1400 repair bill. To make matters worse, Samsung won’t let me speak to a manager or escalate the issue beyond their call center. Their customer service is unhelpful, and I feel completely ignored. I will never buy a Samsung product again. Save yourself the frustration and look elsewhere!”

Helpful Report

Posted 4 weeks ago

“I am beyond disappointed with the service I have received from Samsung regarding the disposal of my old washing machine. Despite paying an additional fee for the disposal service in advance, my washing machine has been left sitting untouched since the originally scheduled delivery date of 10th December. I was personally present during the delivery and can confirm that the disposal was not completed as promised. The excuse provided, claiming that the machine could not be removed, is completely unfounded, as it has been bone dry and ready for collection since day one. The lack of accountability and the continued delays are entirely unacceptable. I paid for a service that Samsung has failed to deliver, and the suggestion of offering a mere voucher instead of addressing the issue is insulting. I strongly insist that the disposal be rescheduled and completed immediately. As a paying customer, I expected better from a brand of Samsung’s stature. This experience has severely damaged my trust in your customer service, and unless resolved promptly, I will have no choice but to reconsider any future purchases from your company. Samsung, you need to do better. Customer satisfaction should be your priority, and this level of service is simply unacceptable. My old washing machine still out there as i had attached the photo.”

Helpful Report

Posted 4 weeks ago

Samsung is rated 1.2 based on 4,434 reviews