Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,359 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my tub liner is damaged and warranty says that because tub/liner has a lifetime warranty, if it cannot be repaired then it will be replaced. However customer service is blatantly denying the warranty and saying that they cannot replace it! Horrible customer service. They are all idiots and once they decide they dont want to help you they do not even try to understand the situation. They do not respect their customers and behave like mindless robots, repeating the same thing over and over to you .”

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Posted 2 years ago

“I ordered a new washer, dryer, and dishwasher from Samsung. I scheduled delivery/installation and when they showed up they said we need new shut off's and they wouldn't install until we got them, the dryer arrived broken so they said they would install if we had it fixed by the time they brought the new dryer. I scheduled delivery of the new dryer for today however instead of bringing my dryer a man showed up to collect my other appliances as a return! I did not request to return anything. I checked my account and they had refunded me for installation/haul away of the dishwasher. I still don't have my dryer and nothing has been installed. My husband Just got off the phone with the delivery people, they said we have to call Samsung to request a new dryer be sent and they don't know why there was a request to return the dishwasher, again we did not request to return anything. They claim they are coming this week to install the washer and dishwasher, what's most frustrating is my dryer doesn't work, its the only appliance of the three that isn't working and its the whole reason we bought new appliances in the first place. I hope there are no more hurdles, this has been an incredibly stressful experience and it is going to equal 4 missed days of work.”

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Posted 2 years ago

“I have green screen problem with my Samsung M51. Service people ask to replace display which will cost more.”

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Posted 2 years ago

“Our new Samsung refrigerator came with out door seals making it useless. We spent over 8 hours with customer support that had a difficult time understanding English. Finally they made an arrangement for a technician. The technician called and said we had to pay. This is a brand new defective refrigerator and Samsung has done nothing but fail us. Please do not buy from Samsung, go elsewhere.”

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Posted 2 years ago

“Received damaged product. More than 15 days and still waiting for reverse pickup. Customer support is helpless. every time you call they will supposedly escalate but nothin happens. Please do not buy samsung products.”

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Posted 2 years ago

“Worst customer service I have ever experienced. I bought a dryer and had a problem with it. Waited 7 weeks for a replacement and the install team they sent created an issue that flooded my basement. I have spend 2 days trying to get it resolved, but Can get no where with their overseas service department. Done with Samsung. I guess I will just let my insurance company fight with them.”

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Posted 2 years ago

“I bought a washer and a dryer from Samsung. Worst buying experience I ever had. From the start it was horrible I had to take off work 4 times just to get it installed because it took 4 times for them to get someone qualified out to install. In addition it had a couple small dents. The place I purchased from gave me 150 off the bill for my inconvenience. I said fine and kept the dented washing machine. 6 months later my Samsung washing machine started making a horrible noise. I call Samsung. They sent a repair man out. The repair man said you are getting a new washer. The balancer got lose and damaged the drum. Samsung calls me back and wants to pay me less than what I paid. I said no. I had to call and get a receipt from the place I purchased it. They gave me a receipt that showed a $150 discount so they wanted to pay me the lesser amount. I even got a email from the seller backing the sale price. I was already going to pay more due to the fact that it is cheaper when you buy as a set. They told me that they cold not replace because they did not have my model number in my zip code. They absolutely did nothing to better my situation except give me a offer to pay me some of what it will take to replace it and likely not match my dryer. I even made the arrangement that I bought a washer and dryer combo to just give me all my money back and take their products back. That got a big fat no as well. So now if I can even find the matching set or at least close I will probably have to pay Samsung more money. I had a horrible experience with Samsung Air conditioners as well. They had to send someone out 4 or 5 times to repair. They ended up just giving my money back on that. At least that time they gave me what I paid for it. The only thing in my experience that has been good is their phones. I hate the I phone so who knows what kind of phone I will go with next but I do not plan on spending money with Samsung ever again. I advise you all to do the same.”

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Posted 2 years ago

“Broke my phone and blamed me. Faulty motherboard so sent in, they claim damage and cost will be $100. Send phone back unrepaired with a broken back glass. Sent in again, they tell me it's $380 to fix now, after telling me they would cover the damages.”

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Posted 2 years ago

“I purchased a Samsung French Door Refrigerator in 2015 - The refrigerator worked great. One day I see the bottom freezer is leaking, all my meat went bad. I called for service 3/22 (the only warranty that was still warrant was for the sealer/compressor) fortunately that was the issue. they come in March and fix the freezer, its working fine, until May same issue, Samsung send their appointed repair company. They cannot fix the issue and writes on the ticket "Unrepairable - Unit will be exchanged". Well I call samsung and they give me 726.00. They will not replace the unit.”

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Posted 2 years ago

“Samsung has been the worst company I have ever dealt with in my life. Customer Service gives you a run arround, tech service is horrible, they just want to get paid for the service call and not fix anything. Our dishwasher has a chemical smell and they keep saying NO DEFECT is FOUND! The plastic was not manufactured well and the plastic leaks a chemcial taste onto the cups and the bowls. We have not used the dishwasher in MONTHS. They keep saying the dishwasher is fine and send a code of NDF. But say they smell the chemical and cant figure out the defect. So its not Broken!! WORST COMPANY EVER!!! DONT BUY A DISHWASHER WITH PLASTIC TUB!!!”

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Posted 2 years ago

“samsung is HORRIBLE!!! will never purchase this brand again. SAVE YOUR MONEY”

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Posted 2 years ago

“I was an advocate for all of the products Samsung offered. However, they came out with the Samsung tv plus. The app was automatically downloaded to my tv and my phones. In the beginning I was like whatever. Then i got tired of Netflix, hbomax, Hulu and prime videos so I started watching Samsung’s tv plus. I have to say this streaming service is nothing more than a far left political billboard. They don’t even try to hide it. They only present ads for democrat candidates in the area you are watching. In 3 weeks I have not seen one commercial for a republican. It’s as if Samsung is in the Democrat parties back pocket. After week two, I traded in my phones and switched to Apple devices. In the near future I will be replacing my tv but it won’t be with a Samsung. It is my belief companies shouldn’t promote biased political propaganda staged for only one side. This falls in the same category as cnbc, nbc, abc and all the other mainstream media outlets that promote knowingly false information to elevate democrats and suppress republicans. The people are on to companies that do this and in time will end up closing your doors. Good luck.”

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Posted 2 years ago

“If I could put zero I would. They are scripted to sound like they care but it is all a script and fake. They sell defective products then refuse to fix or resolve the issue. Washer machine was defective and barely worked for 1 year. BUYER BEWARE DO NOT BUY SAMSUNG WASHING MACHINE. you will be buying a new machine within a year. We are out $800 and can not afford a new one. Bought the machine for this much hoping for is to last many years and not have to worry about replacing it. Lesson learned and no washer machine to wash clothes with.”

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Posted 2 years ago

“They lie don’t trust them don’t buy from them”

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Posted 2 years ago

“I am sangram . I buy Samsung a 73 .it is total waste of money . Camera not good . I already use Samsung m 31 . M31 display better than a73 . M31 click auto HDR photo . A 73 can't click . And battery back up very poor as well as m31 . Very disappointed me . Future I don't buy Samsung phone .”

Helpful Report

Posted 2 years ago

“I, Manoj Patel my mobile number - 9924376644 and my complaint request number - 4357720140. I purchased Samsung Galaxy Fold 3 which costs 1.5 lakh, is having some issues. Since last one week I am trying to contact Samsung services but they are not responding to my request.”

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Posted 2 years ago

“We bought Samsung TV yesterday & were very happy with Subramani & Manju at Croma Stores, Yelahanka, Bangalore, India. Also with Technician Bhuveneshwar. Thanks.”

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Posted 2 years ago

“Bought a Samsung Refrigerator with ice maker and flex zone. The icemaker makes a mixture of cubes and crushed ice. When called customer service to have it fixed so that solid ice cubes come out, the rep asked "really?" in a mocking way. After asking to speak to a manager, the rep asking several times why, we finally got a service call set up. We got a technician out who was very friendly and had the ice maker replaced, but the same problem continued. To change between water and ice the buttons have to be pressed several times until it changes. In addition the drawer in the freezer does not pull out and go back smoothly. in fact, we had to readjust it several times, which was a pain. the technician told us that that is the way the drawer works. Overall the quality of the unit seems cheaply made. Really upsetting after having spent way over $2000 for the unit. Not even wanting to mention the attitude of the customer service rep.”

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Posted 2 years ago

“Horrible experience to put it briefly! I bought one 1.5 ton AC in 2019 paying ₹36000/-. It started malfunctioning after 2 yrs. Gas leakage was detected,and I was made to pay ₹3800/-. No guarantee against recurrence of the problems faced. Who to bear the annual recurring exp? No concrete reply from any level of the grievance redressal Cell including the global Head Office. Extremely bogus customer care services. False inflated bills are being submitted. No refund made by the authorised service centre.I would advise my Indian friends only to buy products from our own manufacturers like Godrej and Voltas that I found superior while using these in my offices during service career. I vow to discourage all my friends,relatives and all intending customers not to buy Samsung AC.”

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Posted 2 years ago

“I, Manoj Patel, my mobile number - 9924376644 and my complaint request number - 4357720140, would like to mention that Samsung services have poor customer responses.Since last week I have registered a complaint regarding my Samsung Galaxy Fold 3 phone of 1.5 lakhs yet no response. My screen has dark pixels, otherwise it has no damage within. Now the customer service care is telling the cost of its repairing 50000/-. This is costing me nearly 2 lakhs for my phone in 1year time span. Further if it would be a replacement of any part then that would be viable, but this costs me far more expensive than the original phone. Adding to this I haven't finished paying my installment. Hoping to receive some calculative response from your side. For the details of my phone track my complaint request number mentioned above.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,359 reviews