Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,434 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 21st December 2024

Anonymous

Samsung 5 star review on 20th December 2024

Samsung 1 star review on 9th December 2024

Tamira Tserendavaa

Samsung 1 star review on 1st December 2024

Tiffiny Adams

464

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garbage! Never buy it again!”

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Posted 1 month ago

“I order a dryer and then in 2 days the dryer started making scratch sound. The person from Samsung came from warranty department. He said the products cannot be fixed and need to be replace. I called the customer service they said I am out of replacement window and cannot replace and now it cannot be fixed. I would never suggest anyone to buy product from Samsung again. Worst service and worst products. Will never in my life will buy the Samsung products.”

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Posted 1 month ago

“It sucks!! It sucks and it sucks!!”

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Posted 1 month ago

“Samsung is awful. Hung up on me twice. I’ve called four times about my microwave. Simply can’t get a template to my house. So I can put the microwave up above the stove. I just need a template where to put the screws and they cannot figure out how to simply put it into the system. Worst customer service ever I had to leave a review.”

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Posted 1 month ago

“Honestly Avoid. (The warranty is not existing) My phone turning off itself after it closing, so I sent it back for repairing UNDER WARRANTY They said : Unfortunately because of the chips on the hinge, the warranty is not covering anymore. so the repair £ 319 Unbelievable. They find a reason for charging you. I spent nearly £8 000 in the last 5 years for the samsung phones. True to my business. Never again.”

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Posted 1 month ago

“Bought the new Samsung Galaxy S24 ultra as a treat because it came with a promotion for a chrome book which I wanted for University. They expressed they sent me an email asking for proof of purchase, which I never seen, even though everything was dealt with in the store shop when I bought the phone. I phoned them today to chase things up after being away for 3 weeks dealing with a family matter and they have closed the promotion off so now I can't be given the chrome book. After spending thousands on a phone and they can't even be kind enough to offer it to me. Not happy, won't be buying from Samsung again, felt like they really cheated me.”

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Posted 2 months ago

“If I could give zero stars, I would! We have a Samsung refrigerator which was here when we bought the house. It was manufactured in 2019; we bought the house in Feb., 2021. There were some parts that might've still been covered under warranty, so when the freezer's temperature went way down, I called Samsung first. The customer service person I spoke with walked us through some troubleshooting things & said it might take 24 hours to see if that worked. It didn’t, so I called back & was given the name of a specific appliance repair company in our area which is their designated company. The CS person I spoke with this time said that I’d probably be asked for a copy of the receipt. Since I’d already told her that the refrigerator was here when we bought the house, she said to just reply we didn’t have one. Samsung then started texting me information. They said it would take 1-2 days for this repair company to call. Thinking it might be faster if I called them directly, I looked them up & tried calling. No answer/no voice mail. The following day, a text did come asking for the receipt. I replied appropriately. The following day, still no contact from the repair company so I called Samsung again & reported all of this. In the meantime, I tried to directly call that repair company again. Still no answer/no voice mail. (I might add that I looked up reviews on the this “Cone” company and they were not good, to say the least). The following day, another text requesting a copy of our receipt. Again, I responded appropriately. No contact whatsoever since then. I called a local company myself, based on recommendations from neighbors. They arrived, fixed the problem efficiently, & also told us that the original compressor had been replaced at some point. Based on when we bought the house & the manufacturing date, that would’ve happened probably less than 2 years after purchase. Based on that & the complete disregard for getting our appliance repaired, we do not plan on purchasing ANY Samsung items again! One disclaimer: each of the 4-5 people I spoke with tried very hard to help; seemed to genuinely want to help. It was the process that I would give zero stars to if possible. (1 seems to be the lowest). Continuing on down this form, it asks how quick the company replied. The first 3 or 4 times, it was by phone call, so immediate. After that, 6 days with no communication. How would I rate customer service? The people I spoke with seemed to be trying to be very helpful. The customer service process, however, was abominable.”

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Posted 2 months ago

“I bought a Samsung tv and it lasted 2 years, the last update killed my tv. It now crashes every time you use an app. It shuts my tv off, automatically turns it back on and goes back to Samsung channel. I called support and amazingly enough my warranty just expired 3 days ago. It’s been doing this for 2 days. Troubleshooting through everything and nothing fixes it. They told me I would have to set up an appointment for service but couldn’t tell me how much it costs. Not even a ballpark amount. So I will never buy anything from Samsung ever again.”

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Posted 2 months ago

“Paid for products I did not receive. This was on 9/26/24. Samsung keeps giving me excuses and will not issue a refund.”

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Posted 2 months ago

“The worst company in the world Their customer service is trash. I've been having such a hard time with them and they're giving me the same excuse saying they'll give a call back and never does. The worst! So upset I purchased their products and warranty.”

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Posted 2 months ago

“Galaxy s24 ultra is a piece of junk! This last update has made this phone the slowest phone I've ever had and I am 66 years old, I've had many phones. This phone never worked right for the day I got it. I was told that I could send it back to Samsung and get a refurbished phone. The last two times I did that with other models, the refurbished foods that I got back still had the old persons information on it and the phones were broken. I thought I would give them a chance again but never ever again. I'm getting rid of this piece of junk and going with Apple instead! For the $1,200 that you pay for this junk phone, the company should at least give you a new one not a refurbished one that they never fixed! My communication about this junk phone was with T-Mobile, my carrier.”

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Posted 2 months ago

“Very bad experience I bought refrigerator technician came and said compressor problem and parts we need to order...again after 3days one more technician came and said we need to replace refrigerator... Very bad they don't do proper work and say nonsence stories...”

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Posted 2 months ago

“I recently had the pleasure of enjoying the service of CLOUDPHONECLONE and I must say that they exceeded my expectations In every way. After reading many reviews and doing my research, I decided to reach out to them for assistance in accessing information from my spouse's phone discreetly. From the initial consultation to the outcome, CLOUDPHONECLONE exhibited its unparalleled excellence, unmatched knowledge, and exemplary guidance. They achieved seamless access to the device and expertly navigated me through the process with crystal-clear explanations, ensuring I had a clear understanding of every step. Their organization's protocols and meticulous attention to detail impressed me, while their warm welcome and comprehensive elucidations instilled a sense of serene confidence. The entire procedure was executed with remarkable efficiency and I received the requisite information within a mere two hours. I wholeheartedly endorse CLOUDPHONECLONE for anyone requiring exemplary cybersecurity help and solutions. Their unparalleled proficiency, expedient service, and crystal-clear communication elevate them to the pinnacle of their profession. CLOUDGEEKSYNC @ GMAIL . COM CLOUDPHONECLONE @ GMAIL . COM CLOUDPHONECLONE . COM”

Samsung 5 star review on 12th November 2024

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Posted 2 months ago

“Ordered a new phone online a month ago, it never got delivered. After 2 weeks it ended back in the hands of Samsung whom have yet to process a refund. After being lost in transit they offered no assistance whatsoever leaving me with a phone. As of right now I am still waiting for a refund for the device and accessories I never received. Have had to contact the bank for a chargeback as I have proof it was not delivered to me and that it was successfully delivered to Samsung who are refusing to process a refund. I have had a chorus of excuses and 3-5 business days means nothing to them. They are all talk and no action. It has now been over 5 business days since I have had any response from Samsung despite numerous efforts on my part to make contact.”

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Posted 2 months ago

“in 6 years my frig quit 3 times.. ice maker seems to take the blame but you only know it's more than that when you notice your freezer is 50' how long has it been off ? about 350.00 Meat each time ! I am SO done with Samsung ... I expected better than that ! Unfortunately My entire kitchen is Samsung .”

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Posted 2 months ago

“I have a 60” smart TV from Samsung. It just turned 10 years old, but it’s worth keeping because the pictures great. However it is no longer smart . I called the company and she said all I need to do now is buy a fire stick or something to make it smart. She was unable to help me update the tv . She told me basically too bad . So now I have a smart tv that’s now smart anymore . Even the resell value would be sh!t . So buyer beware because they won’t update certain TVs.”

Samsung 1 star review on 9th November 2024

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Posted 2 months ago

“Awful customer services. I ordered a new QE85QN900DTXXU 8K TV and a capacitor in the power supply board expounded after 3 weeks of use! TV now trips my house circuit breakers. Contacted Samsung to get a repair, they sent over a local repair company who diagnosed the fault and ordered a new board under warranty. After waiting 2 weeks I chase Samsung again for progress, only to learn they cancelled the repair! Apparently it takes them more than 3 months to ship a new board. The flummoxed Samsung representative suggests a new TV is a better option, so he transfers me to the repair company, who unsurprisingly can't fix it without the part. I call Samsung again for the same conversation with a different tech support, who tries to put me back to their contract repair team. After refusing the transfer, he then put me on to their sales team for a replacement. The sales team tried to put me back to technical, when I refused they eventually agreed to to send a new TV with a promise of an email in 24 hours. 24 hours later I chase them again to learn that they are organising a collection of the old TV and won't send a new one for 7 to 10 days after they collect the old one. That will be 6 weeks plus since it broke. Avoid this awful company who sell faulty goods with a terrible customer services culture.”

Helpful Report

Posted 2 months ago

“At this point I am definitely not pleased with Samsung product or customer service. We recently purchased brand new appliances for our entire kitchen. After the second day of installation we quickly noticed that the water dispenser on the front of the fridge would not dispense nor was the ice maker making any ice. At this point we have had ice for only (4) of the (60) days it has been in our home. I have now made over four calls to the Samsung Care line on this issue and we have received a minimum of (4) four different ticket numbers. We have already had a service tech from a vendor company that works on Samsung products come out as a result of two of my tickets. The tech told us that this is a known problem with Samsung refrigerator and he has had other customers with the same issue. However after two service calls it has not been repaired. I have called in a 3rd and 4th time in the past week with promises that someone will get back with me within 24-48 hours only to not receive a call and then I have to call Samsung back myself only to get told the same thing over and over. At this time please note the only reason they have gotten a one is because that is the lowest rating that can be given. It is clear that the care for the end purchaser is not there at all. I have asked for this matter to be escalated and a replacement be made but that is not happening. We shall see if we have a better outcome with her our third at home service call.”

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Posted 2 months ago

“Very bad service response post selling for refrigerator, please check review before buying. Better don’t go for Samsung they are only showing off outside with the product attraction.”

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Posted 2 months ago

“Only giving it a one because I have to. There is no zero option. We bought a refrigerator from Best Buy that is made by Samsung. It's the bespoke refrigerator. We were given a credit to change the front panels and Samsung does not have the panels. They are telling Best Buy apparently that they have panels for the front that they do not have. This is blatant false advertising, and I will pursue legal action.”

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Posted 2 months ago

Samsung is rated 1.2 based on 4,434 reviews