Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a total and utter nightmare. My entire home consists of all samsung products including our phones but I will never purchase another product from them. In 2022 we purchased a refrigerator and about 6 weeks it stopped working. They provided a refund but it can only be used on Samsung.com. I ordered the fridge and the delivery company could not install because my water valve is not in back of the fridge so I am still without a fridge. I called the e-commerce department and the representative hung up while speaking to him. Samsung is the worst company and I will never buy another product from them. This was regrettably the worst decision I have ever made.”

Helpful Report

Posted 2 months ago

“Samsung led is not worth to buy as it does not lasts for three years also and it's display goes and charge of new display screen is Rs9600. It's better to buy product from lg Or other company as the durablity of products are better than samsung. There after service is also worse .”

Helpful Report

Posted 2 months ago

“This is a nightmare... The washer sound like an airplane engine, but I mean really loud. It is still under warranty, however I can not even get a service done because I need to pay somebody to unstack it from the dryer. The only service center which they work with here in Miami do not unstack the appliances even if you want to pay them (which I as a single mom is not easy). So I need to find somebody else, pay them and do not even know if they really need to take away, because they do not come to see if they can repair it and even taking into consideration the time I am going to be unable to use the washer and dryer. I had other brands before and never had that issue. So, never buy this brand again....”

Helpful Report

Posted 2 months ago

“We purchased a Samsung microwave range hood combination. The store had only one left and did not have the box or manuals. We just moved in to our new home and it took about three and a half weeks to get to installing it. We discovered that the installation template was missing. I called customer service and explained the situation. They told me that I needed to call within 48 hours of purchasing the item for missing parts and since it was three weeks later they could not help me. I asked where the policy was written, they told me in the documentation that comes with the microwave. I told them it did not come with the documentation, they said the store should have informed me. I told them never in my life have I purchased an appliance and the store tell that. I also asked what happens when you purchase online and don't talk to anyone. They told me to have a nice day and thank you for purchasing Samsung products. Well we need a new gas range, dishwasher, refrigerator and washer dryer. Guess what brand we won't be buying! I hope saving the $3.00 for the paper and postage was worth it to Samsung.”

Helpful Report

Posted 2 months ago

“Samsung delivery team today, particularly with drivers Carlos Arenas and Luis Santos from truck 64. They were exceptionally trustworthy and honest, displaying a high level of professionalism. Not only did they handle everything efficiently, but they also took the time to educate us on various aspects of the delivery and product setup. Their patience with our numerous questions was greatly appreciated. They even made a point to be accommodating around our family, kids, and pets. Their commitment to ensuring our complete satisfaction truly set them apart. A top-notch team that genuinely values customer service!”

Helpful Report

Posted 2 months ago

“I was a samsung lover when it comes to mobiles but after what they did to Suga I am no longer using samsung phones. Apologies to Suga. No Suga No samsung.”

Helpful Report

Posted 2 months ago

“bought a55 online, didnt like it, called to return as no options to print online label, was told that there will be 20% deduction as i ve opened the box!!!!!!!!!!! i called the cs the same day i got the phone so no way i will be using the phone unnecessarily!!!! pathetic cs the lady put the phone down on me - had to pay 80£ to get the remaining refund- will never buy samsung again”

Helpful Report

Posted 2 months ago

“Samsung sucks!!!! They give you a year warranty then won’t stand by it?!?! DONT EVER Buy SAMSUNG They are worthless!!!!!!!! Also would not let me download photos to show you. Like I said WORST ever.”

Helpful Report

Posted 2 months ago

““I regret purchasing this washing machine. Despite all the positive reviews, it has been nothing but trouble. Facing problems and replacing PCB second time. I will not advise to buy Samsung washing machine because quality wise it is worst to worst.”

Helpful Report

Posted 2 months ago

“new 3 month flip 6, has the black screen, samsung has no local repair shops, but customer service directed me to a local shop. of course they would not repair it and not sure why samsung keep sending for flip6 cells to be fix. my only options, mail to texas and 7-10 day for repair. going to switch to Iphone for better customer service”

Helpful Report

Posted 2 months ago

“Beware of Samsung products for the following reasons - 1) Very poor quality control 2) Pathetic after sales support 3) Customer service which shirks responsibility quoting flimsy technicalities 4) No coordination whatsoever between Samsung Shop and Customer Care which will resolve absolutely nothing Given one star rating as there is no option for a minus 5 star rating”

Helpful Report

Posted 2 months ago

“The experience with the recent order of a Samsung S6 Lite tablet through the Samsung app was deeply disappointing. The promised delivery date of September 6th was not met, causing inconvenience and frustration, especially considering the tablet was intended as a birthday gift. Despite multiple attempts to contact customer service, the responses were unsatisfactory. Requests to speak with a supervisor or find an alternative solution were met with resistance and a lack of helpful information. The request for the head office address was disregarded, and I was advised to search the Samsung website. Ultimately, the order was canceled due to the prolonged delay and lack of resolution. It is recommended that alternative options be explored to avoid similar issues in the future.”

Helpful Report

Posted 2 months ago

“Samsung f23 5g automatically restart problem again and again so it is worst handset. Please don't buy this phone any one”

Helpful Report

Posted 2 months ago

“Samsung just wantedly slows the phone down when it gets 2 years old even for flagship phones”

Helpful Report

Posted 2 months ago

“Do not purchase anything from Samsung. They will never ever repair it even if it under warranty. I can only give Zero star rating. They will ask for money instead to come to your house and rip you off. Extremely bad customer service as well. I will go with some other brand going forward.”

Helpful Report

Posted 2 months ago

“My 1 month old water resistant phone's USB port was supposedly damaged by AC moisture, which Samsung says is a user issue, hence the phone's warranty is voided and I have to pay 2.5K to have it repaired. Unbelievable”

Helpful Report

Posted 2 months ago

“The worst customer care i have ever dealed with , I bought anew phone with 5000 QR , and while i opened it i found apronlem , i went to the customer care 3 times in one month and no solution and very poor contact with the customers, Actually i regret to changed from iphone to samsung”

Helpful Report

Posted 2 months ago

“If I could leave negative stars I would. Dont buy from Samsung. Horrible customer service and deceptive practices. Buy from a better dealer if you must have a samsung product. they can ruin your life!”

Helpful Report

Posted 2 months ago

“Samsung products are very often great - when they work. But when you have a problem, watch out! After two experiences (really three), one with a laptop and another with a monitor, I am swearing off anything that has a Samsung warranty. They will do anything to either keep you from getting service, or wanting to charge you plenty for service. The third experience was a question about a feature of a new $1,000 LED TV. I called with a simple question, and they didn't have a clue. 30 minutes of poking through the menus later, I figured it out. All and all, this does not bode well for Samsung. Luckily there are other providers of all this stuff. I will still (possibly) buy a used Samsung product, when I don't expect any real customer service, and can absorb the loss. But otherwise, forget it. I'm a tech specialist and recommend technology to my friends and clients. So Samsung, you are losing more customers than just me with this behavior.”

Helpful Report

Posted 2 months ago

“dont waste your money Low quality products and the worst after sale service”

Helpful Report

Posted 2 months ago

Samsung is rated 1.2 based on 4,354 reviews