Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,355 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not buy from samsung online directly- if anything goes wrong, such as your item being delivered damaged, they will not help at all and try to frustrate you at every turn.”

Helpful Report

Posted 1 year ago

“Hello Samsung Company we are very disappointed by your service agent work. & also (Samsung) sport team We are purchased spilt Ac last year in May 2022. We are used 4month Ac. And in winter Ac not in used. We book ur service on 12.4.23.we need wet service for Ac but he do only dry service. We again complaint ur local service agent he do not support us. Our Ac is under warrenty. & today 20-4-2023 no Very very poor service form Samsung team today 20-4-2023 no solution for my complaint So please request to take some strict action on it.”

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Posted 1 year ago

“WISH I read the reviews before placing my order. My order was meant to be delivered today, after multiple phone calls/ hours of time with Samsung blaming the delivery partner and the delivery partner blaming them I was told that I needed to wait another 3 weeks before it would be delivered. To have no fridge for an additional 3 weeks is unacceptable. I canceled my order, would suggest others do the same.”

Helpful Report

Posted 1 year ago

“Samsung Has The Worse Bank, Store Pick up & Ordering Processes and System Integrations I love Samsung devices but I must be honest that ordering directly from the website is frustrating. I've ordered devices directly from Samsung for the past few years and can passionately attest to such frustrations. Here are some of the issues that I've experienced: 1. TD bank integration failures that deny credit due to system integration issues 2. Having to call TD Bank directly to get credit profile information corrected and having to wait days before the updates are reflection on Samsung's end. Calling TD Bank usually requires patience and many transfers. 3. Device prices changing from day to day and within the same day if you load a shopping cart, empty it and reshop. 4. Long hold periods with Samsung Sales Support. The Support is clearly outsourced. 5. The integration process between Samsung web site and retail stores (like Best Buy) for pickup is discombobulated. The integration of systems between the pickup stores and Samsung is not instantaneous. It all seems like a manual process. I am very dissatisfied with Samsung's poor customer service process. Kevy”

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Posted 1 year ago

“Samsung will not honor the warranty. Even if you pay more for extended warranty. I have been trying to get a refund on my TV that broke 3 times in 1 year! I have been dealing with their “support” for more than 2 months!!! I am no closer than having this resolved. The most frustrating experience of any product I have bought in my entire life. I have been all the way to emailing the corporate office. Trust me, any other QLED would be better than dealing with this company.”

Helpful Report

Posted 1 year ago

“The worst experience online I’ve ever had. I ordered my watch in 24/03 and supposed to arrive in 3 days. Today is 17/04 and I’m still waiting. I’ve tried to contact Samsung more than 6 times and I always get the same answer: I need to wait”

Helpful Report

Posted 1 year ago

“I ordered a washer and dryer from Samsung website. I paid extra for installation. Units arrived and were installed and as soon as they turned on the dryer to test it, my ears were in pain due to the terrible noise. Installation crew said to call Samsung and have it replaced. I did that. They refused to replace, they sent a tech. Tech arrived, said the unit is irreparable, has a bent frame, they need to replace. Called Samsung to get a replacement and they informed me "It has physical damage and we do not cover physical damage". ARE YOU KIDDING ME????????????????????????????????????????????? After 47 minutes and six agents, someone finally agreed it should be replaced; however, they COULD NOT replace it because 48 hours AFTER delivery, THEIR system shows that it was never delivered. How convenient!!! Yet they sent a tech to repair a machine that didn't exist? Zero customer service, ZERO confidence in their product and ZERO resolution offered. DISGUSTING!!”

Helpful Report

Posted 1 year ago

“From the beginning of my purchase it’s been horrible. You guys put a hold on my account for $1450 and never informed me. That money was to pay my mortgage on Monday April 10 and that money went back into my account yesterday April 14. When I called all I was told was they are sorry for the inconvenience that might cause me but that can’t pay my late fee on my mortgage. Then here come another problem I payed to get my refrigerator to be installed and to haul my old refrigerator. The guys you guys send out speak no English and they drop the refrigerator off and did not install nor haul the old refrigerator out. On top of that I had to remove my front door to get the refrigerator threw the door. When I called no one knows how to fix the problem. I asked to speak to a supervisor, they don’t have one. So if you guys can’t get the refrigerator install please come back for it and refund me back my money because I’m pretty care I can get better customer elsewhere.”

Helpful Report

Posted 1 year ago

“I had a really bad experience withe this company, I ordered a refrigerator everything was fine just one of the vegetables drawers was broken, I asked for a replacement and was told I would get it and its been almost a year and never got anything. I called more then 20 times on and off and all those times I was told it was send but I called today and now they said its out of warranty and they canceled the item. When I asked for the replacement it was under warranty but they just never send it even though they said they would or did. I also got told I would get a call back and never got 1 call from them. Supper bad customer service and warranty.”

Helpful Report

Posted 1 year ago

“Their products are okay but they're extended warranties need to be updated a bit to help the consumer for the amount of money they are spending I just bought a $1,100 TV from Samsung barely had it 8 months and by accident it got a little crack in the screen I purchased the extended warranty but to my understanding when I called in to have it fixed the extended warranty that I paid nearly $300 for only covers mechanical issues and it would cost a little more than 900 to replace screen really could buy a new one for that so another words my $1,100 TV that I got from them and the expensive warranty is garbage cuz now I got an $1,100 TV that is a white knot on the Shelf that's all it good for extended warranties should be mechanical and accidental if you're paying hundreds of dollars extra for it that is just garbage”

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Posted 1 year ago

“Can tech support call me back on 0402819269 Cannot get through”

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Posted 1 year ago

“New dryer (2 months old). 2 different service techs came out and would not fix the belt that came off due to me by passing the terminal block. This was not a powering issue. The belt came off the pully underneath. It wasn't even broken. Both techs could have addressed this issue but chose not to. What's wrong with folks not wanting to help now days? Both saw the belt was off and were unwilling to help. They blamed Samsung but honestly if they wanted to help they would have. My wife and I put the belt back on and solved the problem. Very disappointing Pedro !! Get better at helping people.”

Helpful Report

Posted 1 year ago

“Ordered spare part for my fridge in Nov 2022. April 2023 still waiting for my repairs. Shameful lack of service. Understand the poor reviews now. How does a corporation run without customer service or care.”

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Posted 1 year ago

“I've been waiting for over a month for my exchange and was getting told 3 different stories during the process. Then I was told if the trucking company did not contact me by a certain time to call so it can be escalated to upper management. So now I'm being told they are going to go through the same process I just went through. No help and really don't care about there customer. I've bought Samsung for all my appliances and TV's over the years but that will change from now on. Don't recommend buying from them.”

Helpful Report

Posted 1 year ago

“I have purchased Samsung S20+ in 2021 . Now, when I done update mobile screen got green vertical line . After logging complaint wirh customer care they say it was changed (screen) till 31st March 23 & I got late to go to service center so now I have to pay for their mistakes while updating. I was not able to reach service center before 31st March 23 where as I reported this in Lucknow on 20th of March but they said they need 5 to 6 days to fix the issue since I was traveling so could not effort there itself & when reaching Pune on 7th I approached service center”

Helpful Report

Posted 1 year ago

“SUMMARY FOR EVERYONE - DO NOT PURCHASE ANYTHING FROM THEM - IF YOU DID, REPORT TO ACCC AND FAIR TRADING. IF SAMSUNG DONT CARE, WE DONT CARE Order a monitor with full payment 7 WEEKS AGO STILL HASN'T BEEN DELIVERED. Nothing happened on my delivery date, no message, no call, no email. Called them and they pushed delivery 15 days later. Second delivery date, the courier told me there was unseccsuflly handover. Samsung said there was the delay between NSW and the local warehouse, the monitor is available in the local ware house and expects delivery next week. AND, OF COURSE, NOTHING HAPPENED TO EVERY NEXT WEEK. CALLED THEM ASK: When will ETA be? DONT KNOW. When will the courier come to pick up my product and do delivery? DONT KNOW. Can I come to the warehouse to pick it up by myself? NO YOU CAN'T Lots of people have the same issue with them. I highly doubt they did this for purpose, product is not avaliable at all but they still to take cash in without providing the product and use some money for something else. Sending my case to ACCC and fair trading.”

Helpful Report

Posted 1 year ago

“I ordered the s23 plus purple on march 5th n had a delivery date for the 10th. Well here it is April 8th n I think my 5th newest delivery date is for the 11th. Yeah sure. If you didn't have the damn phone you shouldn't be offering it or at least be honest enough to say hey it's gonna be a month or 2 or 3 but I'm thinking never at this point. I've chatted, texted n phoned customer service n got the same runaround about being at the top of the list or some bull. If they would of said hey it'll be 3 months till it's in stock I would of waited. I wouldn't of minded but I hate liars. I tried cancelling n they won't let me. I tried to change the color n it didn't make a difference. I'm stuck because I'm doing a payment plan so I guess they get to screw you because of it. So warning don't try n finance with them.”

Helpful Report

Posted 1 year ago

“I ordered a TV for my parents on samsung online store (eshop), they were supposed to deliver on the 7th April. Not delivered until 8pm, when we contacted the customer service they say they had a delivery problem and they would deliver on the 8th between 11am and 1pm and is yet to be delivered. Issues: 1) Until we called they didnt bother to tell us that there is an issue in delivery? 2) Failed again 3) They take exchange everywhere, but not in our pincode. More than anything else, no responsibility to resolve the issue. Very disappointed. Worst service on earth.”

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Posted 1 year ago

“Your dishwashers leak poor design Your refrigerator ice makers go out constantly Your galaxy mobile phones have many rebooting problems I will never buy any of your products again period”

Helpful Report

Posted 1 year ago

“Really regret to say that I will never ever choose Samsung. I used to work with Samsung and considering that loyalty I have purchased Samsung oled TV, vacuum cleaner, dryer and washing machine in which WiFi connection often disconnects on the TV, washing machine was not switching on and dryer was having physical damage. I wonder how samsung sell these machines without any proper quality checks. Now washing machine and dryer have been collected back by the samsung and we have been asked to wait for next two weeks to get the replacement. Such a pathetic support. They can deliver machines with own lead time and send machines without proper quality checks even after all these customer has to wait for 2 weeks to get the replacement as that is their standard procedure . I am not sure how I can leave next two weeks with one infant baby and and a toddler without washing their clothes.If you have any options, please choose any other company not this electronic waste. Order no: UK230319-75984819”

Helpful Report

Posted 1 year ago

Samsung is rated 1.2 based on 4,355 reviews