Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,361 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products but worst customer service... buy products directly from samsung and it arrives after few months while they over charge in advance... NO RESPONSE TO EMAILS, NO RETURN PHONE CALLS MY TVS CELL PHONES LAPTOPS TABLETS ARE ALL SAMSUNG BUT I WILL NOT BUY OR RECOMMEND SAMSUNG AGAIN DUE TO MOST TERRIBLE CUSTOMER SERVICE.MM”

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Posted 2 years ago

“I have had a horrible experience dealing with Samsung customer service. I purchased an electric range less than a year still in manufacturer guarantee. I've been dealing with customer service, technicians since December 15th. after two visits from the technician, the problem persists the same way. My oven power on itself and is warm with the light on all the time. Even when they know how dangerous this could be their prefer playing with me instead of changing my range for the new one. Please don't get any Samsung appliances they have zero respect for customers. every time you call for help they keep lying to customers because they don't know anything about anything. Really disappointed.”

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Posted 2 years ago

“i bought samsung a52s 5g from 31st oct 2021 but i got defected device even samsung service centre said that hardware issue but when samsung supervisor asked to service centre then service centre said that mobile is well but samsung service centre has written camera failed issue in jobsheet and said that this is harware issue after software update even samsung higher authority and samsung customer care supervisors even samsung official store misbehaves me when i said for replacement/refund . i request to all new buyers please don't buy samsung mobile because samsung is not focusing on customer satsifaction .”

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Posted 2 years ago

“I have waited 2 days for contact via text and when I asked for a call back it never happened. Based on the non customer service, DO NOT BUY ANY SAMSUNG PRODUCT!!!!!!!!!!!!!”

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Posted 2 years ago

“purchased a brand new Samsung Washer and Dryer in November 2021. On December 31,2021, my dryer stopped heating. A technician finally came out on January 6, 2022. I was informed that a part had gone bad and would need to ordered and would not be fixed until January 26th, 2022. I have 3 children and a single mother at that. This time frame is completely unacceptable. They expect me to go a month without a dryer in the winter at that. Customer Service was not friendly and they DO NOT make things right. I WOULD NOT RECOMMNED SAMSUNG TO ANYONE NOR WILL I EVER PURCHASE ANOTHER PRODUCT THAT IS SAMSUNG. TERRIBLE, PLEASE BEWARE AND TRUST ME, DO NOT BUT ANY SAMSUNG. THEY WILL NOT HELP YOU WHEN THEIR PRODUCT FAILS AND TRUST ME, IT WILL FAIL. STAY AWAY”

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Posted 2 years ago

“I have had a horrible experience dealing with Samsung customer service. I have bought a Galaxy watch 4 in November last year direct from the Samsung website. The watch has been in service 3 times; each time, the clock was kept in the service for 12 days. However, Samsung rejected replacing or returning the item because I bought it with a student discount. 10 days ago the watch stopped again working, and I have sent it to the service and this what I have received from customer service, am contacting you to advise you that based on our technician's assessment of your product, we can proceed with a free-of-charge repair Please allow 2-3 business days for repair to be completed. Samsung will get in contact with you when your device is ready for pick up. Please respond "Yes" if you would like your device to be repaired OR please reply "No" if you would like Samsung to return the device unrepaired. Thank you Samsung Electronics Australia.”

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Posted 2 years ago

“I have had a horrible experience dealing with Samsung customer service. I purchased my appliance from Canadian Appliances in Coquitlam, BC (they were also horrible to deal with- I don't recommend this company either). Took me 8 phone calls to get through to a customer service rep who either didn't believe that I owned a Samsung gas range or required proof of purchase or my call was dropped. When I finally got through to someone who sort of understood my frustration I was told that my warranty wasn't valid- I had the stove for 5 months!!! and I purchased an extended warranty- then he required proof but he could not send me text messages- who knows why!!! Worst customer service I have ever had to deal with- I will NOT be purchasing any kind of a samsung appliance ever again nor will I shop at Canadian Appliances. Not worth the stress or anxiety.”

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Posted 2 years ago

“Purchased a £2k TV and booked delivery for 4th January. Got an email on 3rd January that provided the 2 hour delivery window for the following day, which I'd taken off work. It didn't arrive. I messaged the courier who told me that Samsung hadn't sent the TV to them yet. I then got a text from Samsung saying they were sorry for non-delivery and that the TV would be with me by 5th January. I emailed Samsung to ask if this was definite and if they'd actually sent the TV to the courier, but I got no response so I had to take the message on good faith and take a second day off work. It didn't arrive. I was then told it would be with me on the 6th January. I complained via the CEO email and was offered £50 Samsung voucher by way of apology. I said that was a commercially aggressive insult to my intelligence; that my daily take-home salary is £207 so I have lost £414 in real terms, yet Samsung is offering me a voucher that costs them ~£20 (£50 voucher minus profit markup) - so around 5% of the value of my loss. However, given that I don't want to buy a Samsung product, the voucher actually has zero value to me. I took a third day off work and thankfully it turned up this time. Samsung wrote back offering me £100 voucher, which I pointed out still has no value to me because I don't want to buy a Samsung product. They replied and said they were glad they could help and closed the case! As they admitted culpability, I'm now pursuing the matter through the Small Claims Court.”

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Posted 2 years ago

“I've owned my Family Hub Refrigerator for four years now. In that time, the compressor has failed twice, and the icemaker freezes up every month. There is truly nothing more frustrating in the kitchen than a refrigerator that stops cooling, ruining hundreds of dollars of food and preventing you from storing perishable food in your home. After spending $4,000 on this fridge, I expect it to, at the very least, continue to keep my food cold. The first time the sealed system failed, it took more than two weeks for Samsung to replace the compressor. That means my children had no access to perishable food in our home for that duration. Adding salt to an open wound, even though the sealed system is still under warranty, I was charged $99 for a service call. Samsung said they could not waive that fee. Seven months later, the refrigerator has stopped cooling again. Samsung sent out another technician four days ago (for another $99), more than a week after it stopped cooling and ruined hundreds of more dollars of our food. The technician says the compressor will need to be replaced AGAIN, but they cannot replace it until next week. Again, my children are without vegetables, milk, eggs, meat, and all other perishable foods in our home. Samsung's customer service says they are unwilling to do anything other than fix the compressor. I asked Samsung to reimburse me the cost of the fridge or replace it with another one. They refused. I'm concerned this problem will occur again, except next time, it won't be under warranty. Now, let's address the icemaker - what a joke. Less than nine months after we bought the fridge, the icemaker started to freeze up like so many others have experienced. I would have to use a hair dryer to that the accumulation of ice from the device in order to get it to resume icemaking. Needless to say, I don't recommend buying a Samsung refrigerator. After my many calls to Samsung customer service and their unwillingness to make any reasonable accommodation for their clearly inferior quality product, I won't be buying ANYTHING Samsung made again.”

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Posted 2 years ago

“NEVER BUY SAMSUNG!! We have to defrost our fridge every couple of months. Not the freezer and it's frost free. Ice builds up somewhere in the back and the fan hits it. This is the second time in 30 days I've had to unplug and empty it and let it melt. You couldn't pay me to buy one again. I REPEAT DO NOT EVER BUY A SAMSUNG”

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Posted 2 years ago

“If I could give a -10 I would! I bought a TV. It went to 10 places incorrectly before it got to me. It was a gift for my daughter. She lives in a different state and drove it to her home. She returned it on time and unopened. We got emails saying return accepted and then it arrived at Samsung. No refund. Called for the 20th time and a guy sent me an email saying full refund would go through. Next got a letter saying won't give me the refund because wasn't returned from the original address. What a bunch of BS. On yet another call. No one state side to talk to. No corporate phone number. This is the worst company ever! Tip for consumers: DO NOT BUY FROM SAMSUNG EVER!”

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Posted 2 years ago

“Samsung service has topped my list of the most disorganised company I have ever dealt with. After getting no where with my complaint I found the CEO resolution team that today passed the complaint back to the technical team to resolve. No one takes charge and as a customer all parties refuse to supply me a direct tele number or email to chase. If your thinking of buying a Samsung Product think again. Just to give you a flavour I have a 6 week old pair of earbuds that are defective. After numerous calls with numerous departments I finally had them collected only to be told today that my 6 week old buds are out of warranty and I need to pay them £70.00 to repair them in the next 5 days or they will bin them. Now CEO resolution team have passed the Buck I'm left with know where to go, so decided the hours and hours on the phone are just not worth it so they will be binned. I love the Samsung products but will never buy anything else from them. Be warned all this is not a company you want to contact.”

Helpful Report

Posted 2 years ago

“Hoping this helps other families make the choice when choosing kitchen appliance. Four years ago we purchased a full set for our kitchen. After two years our ice maker was out or order. Beside that every single plastic interior components are cracked, chipped, glued and zip tied due to how FRAGILE it is. Few months later the mother board of our range was out. Called a rear guy and $200.00 later it was repaired (even the repair guy stressed to stay away fro m samsung appliance). less than a year the largest burner of the range stopped working too. As of today, our dishwasher is out of order COMPLETELY!!!! I don't want anyone to think our family was treating our appliances roughly. I am specialized in the food industry therefore we now how to handle/use appliance. We have been warning ALL our friends and family to not make the same error we made by choosing Samsung. HOPE you could do the same! spread the word. Samsung appliance is the definition or poor quality.”

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Posted 2 years ago

“Disgusting!! Absolutely disgusting company who should be ashamed of themselves. They never honour any promotion that they do. Twice I have now taken out a phone contact and out in ac claim for their promotion and both times they have asked me for further information and when I have provided it I have been told I was too late and the promotion has now ended. they basically told me to f"£$ off!!!”

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Posted 2 years ago

“Horrible support. The tech knew nothing of my product. I had to read every menu to them to get anywhere. Absolutely horrible...”

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Posted 2 years ago

“So this is how it starts. I purchased their best TV 65 inch curved -now I find out it can not download apps like HBO max ,Hulu am so on. Ok I will stream it from my IPHONE Oh wait Samsung won’t work with apple. Ok use my wife’s Samsung phone in smart view to watch HBO max. Just watched it yesterday, today smart view will not connect/locate the Samsung 65 inch curve tv. But a new thing piped up roko prime”

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Posted 2 years ago

“Bought a new Samsung smart TV only to find out that it was preloaded with so many undesired Apps and Samsung prevents their deletion occupying memory and slowing down interaction with the desired Apps. I unboxed several of my old TVs purchased Roku streaming remotes and that is the last Samsung product I am buying. What Samsung is doing is illegal, and unethical. Please write to your elected officials, radio/TV public defendants, and motivate legal firms to start a Class Action Lawsuit. This digital piracy, theft and marketing of personal data by Apps that do nothing for us but to fatten Samsung’s coffers is a classic example of DIGITAL SLAVERY and we are paying for it. Join the movement to break the chains of DIGITAL SLAVERY!”

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Posted 2 years ago

“We bought a 50” smart Samsung last spring. Early this December, after only eight months, the picture and sound went out. We waited almost a month for the repair. Next TV will be another brand.”

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Posted 2 years ago

“Brand new S 21+ has problems. Called the tech dept, asked me to go to a place to have it checked out, if they can't fix it, mail it in so Samsung techs can check it. In the meantime, I was told to buy a cheap phone from Walmart and use it while my phone goes thru the process which may take weeks. Spoke to a different dept. they transferred me to someone else. She said she could locate the nearest Samsung store so I can exchange my phone for another. She put me on hold for 6 minutes . Then someone else comes on line, and he has no idea why I was transferred to him. He then tried transferring me bac. I was on hold again. After 35 minutes, i gave up and hung up. SHAME ON YOU SAMSUNG.”

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Posted 2 years ago

“Purchased a Samsung fridge freezer - door handle broke off after 14 months. They called it physical damage. So many review on the internet with the same problem. The plastic brackets just give way after using the handle over a period of time, hence not just a new handle but a whole new door which will cost $400 plus labour. Basically nearly a third of the price of the fridge freezer in total. Customer service is appalling. Just cop out response. Samsung obviously care a lot as I noticed they do not even bother responding to anyone who puts in a complaint on here. A case of grab your money and run. So do I pay $400 plus for the same design fault on the freezer and not use the handle? Obviously they think it is physical damage using the handle to open the drawer - isn't that what a handle is for? AVOID THIS FRIDGE FREEZER LIKE A CASE OF COVID.”

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Posted 2 years ago

Samsung is rated 1.2 based on 4,361 reviews