Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,365 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

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Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT buy Samsung refrigerator!!!! My 5 year warranty expired Oct 2020 and now my freezer stop working. Samsung technician said there is an issue with seal system and I have to pay out of pocket for someone else to come fix it. Samsung won’t cover any cost and won’t help me at all for a $2800 fridge. Very disappointed with the customer service and I will NOT be buying Samsung products anymore and you best believe I will tell everyone about this.”

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Posted 3 years ago

“Do not I repeat DO NOT DOWNLOAD THE LATEST UPDATE. We now have a phone that we are locked out of. It's wants a password , this phone has never had a password. We now have to send this off with proof of ownership.. passed off.”

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Posted 3 years ago

“I will never purchase a product from Sam sung ever again.They promised to replace my smooth top twice but that never happened.I am planning on entering a class action suit.”

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Posted 3 years ago

“Long story but in a bad refund deal Samsung stole $270 from me. They don't care about the customer only about the bottom line. If you ever have an issue with a product they sell you will spend weeks to months or even years getting them to resolve your issue. I will never buy another Samsung Product again. Beware of this company they are corrupt right up the the highest level even the CEO. CEO was found guilty in Korea for corruption in a deal with the Korean President in order to establish a monopoly.”

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Posted 3 years ago

“This is the replacement ice maker leaking. My Samsung refrigerator ice maker has been a nightmare!!!”

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Posted 3 years ago

“I purchased a washer and dryer 12/28/19 and have had nothing but problems. Washer: WA50R5400A-started giving me problems 2 months after I purchased. The washer would not spin. Called Samsung and they told me how to calibrate the machine and it started working again. This happens at least once a month and sometimes when I calibrate the machine it still doesn't work. I have to leave it unplugged for a day or 2. Dryer: DVE50R5400V/A3: The dryer has worked fine until yesterday. It stopped spinning and we started to smell something burning. Now I have to wait 1-2 days for a tech to call for availability. In the meantime I have no way of drying my clothes. This has been the worst purchase ever. Both appliances were purchased a little over a year ago; I should not have these kind of issues with brand new appliances. I wish I had kept my old set because the Samsung set has given me nothing but problems.”

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Posted 3 years ago

“Brand new dishwasher stopped draining after 6 loads, wait 2 weeks for technician, dishwasher works for 10 loads, same problem. Wait another 2 weeks for repair, washer works for a week! Another 2 week wait for repair, machine runs for 8 days. Samsung agrees to refund me after jumping through many hoops and many phone calls. The day I was promised the check, receive text from Samsung saying they can now only offer me less than what was agreed to. Run, don't walk away from Samsung.”

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Posted 3 years ago

“Samsung is Scamsung. I pre-ordered an S21Ultra in its online store. It breaks down within 10 days. It basically disconnects SIM card and drain battery 50% per hour by itself. I brought to the store, the staff says exchange and refund takes 3 weeks. It is a brand new phone and it only lasted 10 days. Any other brand gives you exchange on the spot!!! now it is still being repaired and i am waiting for 22 days now. I called Samsung E-commerce team and they said the warehouse still has not received the faulty phone after 22 days. i am speechless. Never buy Samsung.”

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Posted 3 years ago

“Literally avoid this company at all costs!! I've been trying to take them up on an amazing deal I saw on their website, and I repeatedly got the message "Sorry, something went wrong. Please try again later." Eventually a customer service lady told me to take everything out of my cart and add it again. Suddenly everything was hundreds of dollars more. She said, "yeah, prices change from time to time." TIME TO TIME?? That was maybe 30 seconds! I escalated to her supervisor who was also rude and she said to send in screenshots and they'd price match. I tried to order again and kept getting the message, "Sorry, something went wrong." They refuse to place the order over the phone. They cannot tell me what to do - I've tried to order this package on my Samsung phone, my Samsung tablet, a chrome book - all on both google chrome and Samsung internet. This has been going on since this past Saturday. The "resolution" they sent me was to clear my browsing history and try to order in incognito mode. Did that, and now the tablet is out of stock. I am trying to spend $1500 on their site. Why is it so difficult? I'm currently debating joining the Apple cult. Currently on hold with my 8th Samsung Customer Service employee, as they apparently can't connect me with any other department.”

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Posted 3 years ago

“I purchased the 7070 powerbot in September 2018 for $500. Everything was great until September 2020, when it quit working. In order to have it fixed, you have to send it back to the Samsung Repair Center in NJ. (No local place can fix it.) It cost $69 to send it UPS (you have no guarantee if you don't) and then I had to pay a standard $199 repair charge to get it fixed. They replaced the brush, fllter, sensor, and motor fan. 5 months later, after very few uses becasue we were out of town, it is only vacuuming for about 25 minutes - much less than before. When calling again, I am told I have to send it back again to determine what is wrong. I think spending $768 already is enough. Don't buy this vacuum. I loved it in the beginning, but found it to be an unreliable product, as well as difficult and expensive to get fixed.”

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Posted 3 years ago

“I recently purchased a phone from Samsung via the trade-in program. I traded in my old Galaxy Note 9 and paid the difference for a S21. Flash forward a couple days after I sent the trade in, Samsung emailed me saying the trade in was rejected for various reasons including: Failure to power on, and does not start up to Home Screen and function normally (yet sent an accompanying image of the phone powered on) and that I didn’t Factory Reset the phone (which I did). In the case of “functioning properly”, some Samsung phones suffer from a SOFTWARE issue (from a recent update) where the phone occasionally gets a yellow-green tint with horizontal lines and that seems to be their issue as to why the phone was rejected... but that’s because of THEIR software issue. Nonetheless they rejected my trade-in. This is extremely disappointing as it’s their own problem and they refuse to accept a device that’s been affected by their poor updates. Furthermore Samsung makes it very difficult for you to get in contact with customer service if you’ve travelled outside the US and for some reason doesn’t have live chat. I found a Facebook tech support chat but they don’t deal with these issues apparently. Therefore I can’t get in contact with anyone to discuss my trade-in. 👎🏻👎🏻👎🏻 I was pro-Samsung rooting for them in every aspect until recently. Bad service, don’t care about customers and don’t want to accept liability for their own errors.”

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Posted 3 years ago

“This is Samsung real rating. What went wrong you ask? First of all stop trying to mimic Google nobody wants your b*******. Second of all why do I click on something three times before I get a different menu on your device it's a s***. Thanks losers⁸”

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Posted 3 years ago

“I was an arrogant customer on my last review. I didn't realize how much I abuse my Phone. And broke the hell out of it. Yes Apple is Single Simple and easy to use and great service... I have to say if u see the condition of my phone and how still works like a 🐉🐲🀄🐉 I salute 👏the Entire Organization and the entire Family of Mr. & Mrs. SAMSUNG FOR PUSHING THE LIMITATIONS OF HUMAN MIND TO SPACE ZOOM. I WAS NOT CLEVER THAT MUCH TO NOTICE...I AM HUMBLED...I BOW TO YOU TODAY AS LEADERS OF TECH. I WILL ORDER A NEW MODEL AND ALSO USE APPLE TO BREAKING POINT. MANY KINGS AND QUEENS ARE BETTER THAN ONE. I AM UR STUDENT TODAY. JUST ON THE SERVICE SIDE PLEASE DO SOMETHING...I BET U LOSE UR CLIENTS FOR SERVICE...CLIENTS RELATIONS SIDE...PUT UR FORCE THERE...AND PLEASE TAKE A BREAK. SLOW DOWN THE PROCESS FOR UR OWN MENTAL HEALTH. WE ALREADY WON EVERYTHING. PLEASE ENJOY UR SELF ONCE A WEAK. ONE DAY EMPLOYEE AND BOSS DAY TO TALK AS FRIENDS. CHILL OUT. U R LIKE ME. I AM U. U R Me. But I value U more. I just got lucky maybe doing what I do. I know now you are not competing against Competitors. U are competing against ur self to be faster, better, higher, jump run swim kick double flip...all same time. U are Master of All Masters. I lay my king down to you. I love to die for you. Please please slow down little by little we did conquer the universe with love of technology and Energy and life. Time to Enjoy My BIG FAMILY Samsung...King V Cobra 6.6.6.6 is on ur side as we are on all sides that value above and beyond. I am ur servant, ur butter butler, ur AI and I.T. & master of my own master. I am also a slave to myself. All layers in layers. Today is your week to love ur self as i have always love you by talking smack as usual. Normal human condition of never being satisfied. Great minds. But The Mind is no good when it'd firing all Cylinders for years that we can't count yet. Thursday is UR Day to be horned. Which u were always honored amongst the 0.01 % elite force of galaxy. Tomorow we work for you. Please Enjoy Your Family. As I think of you 010010111100110001010010 HIGHEST HONORS 🎖IN HONORS HIGHEST...Thursday March 4th UR MY GOD×E=MC2 toolll THE highest order For you to be a part of this team 💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊”

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Posted 3 years ago

“Am I the only one who is highly disappointed by the new update. So many simple things are changed and I feel like I'm having an iPhone ?! What is happening with Samsung uniqueness ?!? If I wanted an iPhone I wouldn't buy Samsung. On top of everything the smartest decision to remove their unique devices as Note. Samsung what is happening. Are you gonna be a boring apple cousin ?!!?! ”

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Posted 3 years ago

“I purchased a Samsung range supposed to be stainless steel but it’s peeling now, I was told it may have a color coding that peels 😡”

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Posted 3 years ago

“We bought the high end Samsung Tuscany kitchen suite through Home Depot. It took several months before we received our fridge but understand due to Covid circumstances. The delivery drivers noticed a 2 1/2 in. dent in the front of it while unpackaging. We reached out to Samsung customer service and they offered us a partial reimbursement for the fridge if we choose to keep it. I explained to the rep that I did not want credit or a gift card. He explained the gift card is the type that you can take to your bank and pull off cash from. Waited a couple months and finally received it only the bank said you cannot get cash from this type of card. I reached out to customer service. They kept putting me on hold. Spent an hour on the phone with them. Long story short one of the supervisors, employee # 3784487, basically told me that because I received the gift card (that has not been spent) they will no longer be able to exchange my fridge out for a new one (which is what I paid for) and could do nothing else for me. She refused to give me her Supervisors info. Said she reports to the corporate office but refused to say to whom she reports to there. I will be elevating this to corporate but Buyer Beware!!! They are dishonest and do not even try to correct their errors.”

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Posted 3 years ago

“I have been a Samsung customer for a long time. I only buy Samsung products. But I had the worst experience with their customer service. I ordered the Galaxy S21 Ultra on the Samsung website and when I received the package the phone was not in the case. I called FedEx and Samsung right after I opened the package. I provided Samsung pictures of the package, the case numbers for FedEx. I was told they were going to refund me, but then changed their mind and said that I need to send them a police report before refunding me. So, I gave them the case # of my Sheriff's report. The thing I don't get is why they need all this information when they have insurance on the package. The girl that I was dealing with was rude and unhelpful. I spent a lot of money on a phone that I did not get. Who knows if I will get my refund even if I do provide the Sheriff's report. I'm sure they will need something else or my time frame will be up. This is frustrating and disappointing. Even the Sheriff I talked to was surprised that they needed his report. This experience has definitely shaken my loyalty to Samsung. I am considering buying other products going forward because of the way they handled this situation and their customer service.”

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Posted 3 years ago

“Purchased a Samsung dishwasher From Best Buy after doing kitchen renovations and after taking a dishwasher out of the Box it was damaged from the factory, Samsung sent someone to look at it and they said it was damaged beyond repair. but upon samsung investigation they find that they are not responsible for the damaged product. And they will not replace it. Very poor customer service I give them no stars.”

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Posted 3 years ago

“The program is hidden from the employees, so they don't know that they are being monitored. Soft has good features (screenshots, clipboard monitoring, keystrokes control and many others). I rate it 4 stars as it is a paid program.”

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Posted 3 years ago

“We been Samsung for years. We are very disappointed the last a few appliances. We thought maybe we got unlucky with one appliance, but no. We continuing using different appliances with Sumsung. From washer, dryer, tv, microwave, etc...Less than a year old being used. One by one they gave us problems. Sumsung, send technicians to take a look and trying to fix the problems, but they are never being fix. And they recommend what should do or not to do. (We did). It is just a headache for try to call over and over the Sumsung’s customer service and on the phone for a long time. Also deal with technicians coming. We want the products to be dependable. Not to wasting time deal over the phone and technicians.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,365 reviews