“Just so everyone is aware of the customer service at Santander. I work for a long established company who has banked with Santander for many years. One of my directors arrived at the bank to pay in a large amount of cash through the ATM so as not to be charged for the privilege! He was told that the machines were turned off inside at 3pm, it was 2:50 ! Then told to go outside to pay in large amount of cash, how insecure is that? He could have paid in over the counter but would have been charged not an insignificant amount! What morals does this company, and the staff who work there have towards the people that are trying to earn an honest crust ? Complete Jobsworths in my opinion who are willing to put their profits infront of the safety of their customers. I’m not even a customer but am disgusted and disappointed with the conduct of Santander employees! Shame on you from an outside observer !!!! Zero star rating is unavailable!!”
“I have been trying to sort out my late daughters account for the last few months. As they froze her account whilst waiting for probate, I got text after text reminding me that her mortgage had not been paid even though they had been informed. They could not take the mortgage out of her money held as it was a secure loan even though less than £4K on the mortgage. Grant of probate was submitted and money supposed to be released 7-10 working days. That time has now passed and on calling today was told they have only just received my letter from the mortgage dept and it is going to be another 7-10 working days until the money is released. The fact that I have bills to pay out of the estate apparently means nothing. I am not impressed with them at all. The whole journey with Santander from start to finish has been a nightmare. I would definitely not recommend.”
“tried to pay my credit card bill with them whilst in hospital but only met with inconsiderate obstruction on phone whilst in hospital they would not accept payment with by nationwide debit card and after trying to complain at service received the only complaint proceedure is in writing is by letter no e,mail address this bank really needs to get into the digital age i could have done without the stress caused to me by there inconsiderate position and they should be ashamed at the treatment i received”
“I have been unable to adjust my regular payments since I set up my direct debit. They have been thoroughly unhelpful and no-one there seems to have a clue.”
“I have tried to transfer money to my grandson to buy a car through on line banking. The account was blocked for security reasons because it was a one of payment. It took a 40 min phone call through 3 operatives to reach the security team who then asked all the questions the previous staff had asked. Finally they graciously allowed me to transfer my own money. If I used a debit card a 4 figure password would have allowed a similar purchase without any checks. Santander why not give the tel no for direct contact with the security team?”
“If there was 0stars it would be better. Worst bank I’ve ever banked with. I prefer having cash and keeping my own money then leaving it on their hands. Blocked my card more than 3time due to ‘security reasons’ I was stuck in central far from home with no money because my account was blocked. Had to pay £50 taxi to go back home. Never again can’t wait to get my account unblocked and leave this bank.”
“I have got 4 year tax refund back from hmrc but santander as blocked my account they want proof of where the money came from. When they can see it i have given them all the evidence from hmrc and even went to the bank to prove my identity. But my account still blocked. Now im thinking its something else. Maybe to do with my name as the person on the phone called me black Black black few time and in person at the bank the lady had a problem cause I'm a bus driver. I have ask them if they want anything else just to contact hmrc and they will tell them that the payment is for sad sad sad sad”
“Stay away from Santander they are thee worst finance company in the USA .. I’ve been financing with them since December 2018 and wondered why more was take out of my payment for interest then was for the principal so I called them and they told me that there’s a 12 dollar plus a day fee that is added to my payment that wasn’t ever told to me in the past .. My payment date is the 21st of the month but now I just found out that if I would have payed on the 1st which I could have I could have been saving 12 dollars per Day for Years .. These Guys Are The Worst .. Stay Away !!!!”
“Got the documentation wrong for a remortgage and did nothing to hurry to fix it, meaning I’ve been made homeless due to having to leave a rented property and the completion for my new house not being able to go ahead. Dreadful customer service and absolutely shambolic staff.”
“I use santander online banking, but the access of my online banking gets block for no reason all the time if I logon again and again they block my access even for the big and small transactions they block the access just because they doubt my transaction for security reason they block it without any prior notice. I have to call the bank all the time to unblock my online access...... there will be important transactions to do and during that they block the access due to which i had to face so many losses in my business life, it's such a time waste doing all these calls and all to get back the access....Munzo bank is most easier and best......”
“The worst bank account I have every dealt with in UK!!
I have had my bank account for 2 months and had my salary paid into account each month. I have not gone into overdraft and have not done much other than pay rent and send money wife for groceries....
I couldn't access my account today so called and was told that after reviewing the account, it has been closed. I did not receive a call and all this was done today, the same day a letter was posted...
This is not only dangerous, as i could have been relying on access to fund but also downright disrespectful.”
“Im very satisfied i got no problem with this company. I got great offer i make my payment on time.Santander was the company got me in the vehicle i wanted im very satisfied with them.”
“Worst customer service ever. Not willing to help elderly, making them phone over and over again, giving wrong information. Changing what they are saying each time. And when i call them, they say they cannot help, but they are happy to advice my mother that i can do everything on her behalf online. is that not security breach? no help at all. Promised me that they will call my mother to sort things out the same day. it has been 4 days and no phone call.”
“Useless bank ?? Still waiting on a decision on my bounce-back loan , every other bank sorts out straight away , but I’ve been waiting over a week ??? Why”
“Without doubt THE WORST BANK I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH.!!!
I was recently interrogated OUTSIDE my local branch when I went to effect a transaction that wasn't possible to complete from home. I was told by a member of staff outside the branch that my transaction was Non Essential and that I should stay at home. When I explained that I was also needing to collect a prescription for a 96 year old whilst out I was further criticised and told "You can get prescriptions online you know". I also needed some food shopping but here was no reply to this. This employee I might add was patrolling up and down a line of customers WITHOUT any form of PPE, not even a face mask.
I raised a complaint following my experience but Santander decided to close it without speaking to me.
The way I was spoken to in the street, in public, in front of several other people was totally unacceptable. It felt like I was living in a regime led Country, being questioned in the street and judged by an employee. I'm not surprised by the number of poor reviews this bank receive, in my experience they are justified.”
“Customer service complaints team were unhelpful when I made a complaint about their one of the branch staff attitude. They were asking lot of personal questions which I felt was " Non Standard "
I never come across of this situation with any other banks or customer care team. It was an awful experience. I never recommend anyone to have a banking relationship with Santander. I am planning to close my account down with Santander soon.”
