“The new mobile banking app is horrendous. It is so complicated and convoluted. I can’t work out what payments/transfers are and who they are from. It takes forever to log on, sometimes I have to turn my phone off and on to do so. If I could give it no stars i would. If i could go back to the old app I would - i cannot put into words how terrible it is.”
“Everything 3 occasions waited over 11 min didnt get through then when i did get through asked to wiit 2 weeks for anappointment
better to change account !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“My husband and myself attended the Rhyl branch on Saturday 29/6/24. Vanessa went above and beyond and helped us with our Edge account. I Would also like to say every time we go to this branch all the staff are very polite & helpful.”
“I had 3 direct debits declined when there were sufficient funds in my account. Tried the chat function which was less than useless. Called and waited around 40 minutes before speaking to someone who told me I needed to go into the bank - there are none locally as my card had been blocked. I hadn't blocked it. It is my business account and services will be stopped or I will have to pay from personal account which will mess up my accounts. I have been waiting for another 30 minutes whilst they try and sort it out and have now been cut off. Have been with them for ages but this is truly the WORST customer service and as a freelancer a lot of time and hassle which equals £££”
“Upon opening an Edge account, Santander locked my existing linked account, as well as the new one. I went in to the branch in person and spent over an hour getting it unblocked.
A few weeks later I moved some money into and out of the account and they locked my account.
After a long episode on the phone they removed the lock.
A week later my card is declined for online payments. After waiting on the phone they tell me I have to go into the branch because the card is blocked. They can't tell me the reason just that I have to go into the branch.
I've never had issues like this with any other bank. So what is this? I'm genuinely shocked at how bad this experience has been.”
“Withdrew 10,000 pesos (app. $850 CDN) from an ATM in Mexico. The ATM didn’t dispense a single peso but charged my account $850. Still waiting for the refund.”
“I took out an investment hub account 3+ years ago (2021) depositing between 50k and up to 100k. After fees of £2000 I made a return of £340. Never achieved a return in any year of even 1%. Their investment dept have no more knowledge than my dog. Never again will I trust Santander with my money”
“Updated app either shuts down, doesn't start at all or is so slow it's not worth using. There was nothing wrong with the previous version. Considering changing bank because of this.”
“Santander are just awful. The e-document facility is no longer available for my interest tax statement and I ended up pretending to want a mortgage to get to speak someone (CHAT didn't function). They then directed me to transactional statements telling me they were the tax statements - they were not. I've been with Santander for a very long time but now have had enough and will switch to someone else. Frankly, anyone else! Not the fault of the people on the phone - I feel sorry for them.”
“This company is the absolute worst. I had just bought a car and financed through them. When my first payment came out, they withdrew it three times. I called to get the money back and they told me it only shows payment was received so I sent my bank statement per their request. It’s now been 2 weeks since they’ve done so and I still haven’t received a refund. I’m beginning to think I won’t see that money again. When I call for an update, they hang up on me. If you’ve got a choice, do not use this bank. They’ll steal whatever they can from you.”
“Terrible customer service and have stopped me making regular payments to my partner of 22yrs account which covers out household bills and has done for yrs for no valid reason other than and in his very own words 'because we can' ........ I have been with this bank for over 40 yrs and I am appalled”
“I’m on holiday in Spain and I need €300
With the exchange rate @ €115 to the £1
These scummy thieves charged me £284
Instead of £254
I called them and they wasn’t interested at all
I’ve closed my account
Be very careful”
“The worst company do deal with when it comes to customer service. I have talked to a dozen people in this organization to find out about getting a payoff amount from the date of my accident, some say they can't do it at all, some say they will send me a link to obtain it, which they send but doesn't work, some say they will have it sent over by end of day. Three weeks later, still do not have it. Insurance company totaled out the van, sent a check to Santander, they said they never received it, called my insurance company and told them they had to go through a portal, then denied that they told the insurance company to do it that way. Insurance company figured out how to submit it via the portal, did so, and payment still has not posted. I called and Santander said it would be 5-7 days to post. I called again on day 5, they said it should be posted by COB that day. I called again the next day because it still had not posted and was told that it would be another 5-7 days. No worries to them as they keep collecting the daily interest that is accrued every day that this is not paid off. Two months and still trying to get this resolved. Needless to say I will NEVER use them again. I would give them ZERO stars if it was possible.”
“I’ve been with this bank for more years than I can remember. Recently I tried to pay off a family debt and it was flagged up as fraud. I cancelled the payment and was told Santander will look into the fraudulent account I was trying to send money to. They froze all my accounts, including online access. 6 days later I’m still waiting for access to my account!! MINE!! Not theirs!! The staff keep repeating the same thing… theirs nowhere to go as they’ve closed the kiosks… it’s infuriating as I have to phone them to do transfers etc. they force everyone to do online banking and ask us to be kind to their staff.. but they treat their clients like dirt! I’ve told them I’m changing banks but they really don’t care! The worse customer service ever!!”
“They will surely take everything from you if you opted to engage with them. I appealed to their support service many times, but nothing was ever done. Recommended to me by a friend, "S I M O N C H . C O M" quickly and effectively fixed my problem!”
