Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,098 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,098 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refused a refund of large credit balance on my account . Asked why , told I don’t have an up to date bill and meter readings . I have up to date bill an actual meter readings as shown on my online account . I stated as per ombudsman that they have to refund me within 24 days . Customer services said no again and if I’m not happy to complain ! No other reason given . Complaint submitted , not heard anything . I will have to cancel my direct debit now for three months to get my money back . They are illegally withholding refunds so that the company can have interest on customers money , shocking company to deal with .”

Helpful Report

Posted 1 year ago

“You have hounded me to the point of destruction I will have to cut my own throat and gargle in my own blood now to rid me of your persistent calling emails and texting me . You have made my existence pure misery Sent from Outlook for Android”

Helpful Report

Posted 1 year ago

“Hassling pensioners for money or changing there direct debit without asking them terrible company they need shutting down”

Helpful Report

Posted 1 year ago

“I have an Econo 7 energy unit (Electric). When we bought our property in 2021 we opted to have both our gas and electric with the same company. Some time during the supply period I called Scottish power for a query I had. The lady who assisted me realised that I was being billed separately for both gas and electric and decide no .. it should all be added to one bill, account number changed and also never carried my existing fixed package over. By doing so, my gas package did not go over on the fixed rate package. My bill started to climb. So again .. I called to find out how I had gone from £43 a month to a staggering £93, then again to £102, then to £147 and now the last bill as of 24 March £227!! I have had an open complaint for 4 months and still nothing has been done. In the meantime we have had a smart meter installed. Now listen to this!! Its a joke. Scottish power reckons that the smart meter is just a guideline of what your bill COULD be and that it is not a true reflection of what your actual usage is!!! So is my bill then estimated?? So why install this in the first place?? I might as well as stayed on my usual meter and just provide my monthly readings online like I use to do. So I have a piece of plastic in my home that is not really of any use to me. what they are actually saying is .. we get your readings but we do not care if your bill has gone up by 300%. The next excuse the consultant has was our usage. I said what about our usage. He says it is high. Which is utter nonsense!!! Scottish power will give you a comparison of your annual usage from last year and compare it with the same time this year. Our usage LAST YEAR for GAS was 6451KWh … THIS YEAR IT IS 5250 KWh. Its much less than the previous year. Our electric is slightly higher but there is no concern there. Our issue is with our GAS bill. After chasing Scottish power to rectify this .. I have decided we will find a different energy supplier as they are a bunch of SHARKS! Scottish Power has been using my bank account as there own personal wallet but it will stop today!!! A Fixed Rate Tariff means absolutely squat to this company, laced with lies and deceit! I will be pursuing Scottish Power for a back dated refund. Complaints department only log a call .. they do not actually action or resolve customer complaints. Think twice about this company for your energy use. I am done. PS: theres only one person living at the property and it is my husband. I do contract work and not always at home. As a Tipper Driver he leaves at 06:00 in the morning and returns after 17:00 at night, our gas and most of our electric is off during the day. The gas radiators are used only in the winter months and is switched off during bedtime. AVOID, AVOID THIS COMPANY AT ALL COST.”

Helpful Report

Posted 1 year ago

“Scottish Power are a pathetic excuse for a company and deserve to lose all customers, leave as soon as you can. Kept wanting to increase direct debit despite a massive credit balance. Was forced to cancel direct debit because of the ineptness and immediately put me on a higher tarriff. When I finally got a refund of my credit balance, setting up a new one took multiple attempts and then they lied on the phone what the amount would be. Almost impossible to contact, their chat bot is totally useless and getting a real person very difficult too. Avoid these stinking lowlifes. So glad I managed to escape them.”

Helpful Report

Posted 1 year ago

“WARNING Scottish Power can open a direct debit from you bank account and STEAL money from you and then not refund it EVEN once their non existant customer service team realise that they have not supplied any energy to you. Worst customer service I have encountered in any company I have ever had to deal with. I had an account with them which I closed In 2021 when I switched to Eon. A few months later they reopened my account and started taking direct debits from me despite me having an account with Eon. So for the past 4/5 months I've been paying two bills, one with Eon for my electricity and another one to Scottish Power for their imaginary supply to me. They have even been happily taking the energy rebate from the government despite not supplying any electricity to my flat. They make it so difficult to speak to anyone to fix this so I've spent months trying unsuccessful to get them to close the account and refund me. In the end i managed to get them to listen to me via twitter in January now end of March they finnaly are closing my account but they wont refund the direct debits taken from me because they don't know how to. Its literally crazy that a company this big can make a huge mistake, take money illegally from me and the government but can't give it back because their "system" is not capable of issuing refunds. They literally stole money from me and the government.”

Helpful Report

Posted 1 year ago

“Plain and simple, the worst company to deal with. STAY AWAY! I'm 4yr in to a complaint and they still not resolved the issue. My advice is get the financial ombudsman onto them.”

Helpful Report

Posted 1 year ago

“June 2022 I had solar panels put in.Contacted scottish power feed in tariff section.It is now 2023 have had no information from them even they have accepted my paper work.Scottish power you are a Disgrace. I have now making a formal complaint to Ofgem”

Helpful Report

Posted 1 year ago

“Awful company, what a bunch of thieves. Had multiple issues with them, so many that I cannot even list them here. Such a dodgy, scammy company. IF YOU ARE LOOKING FOR AN ENERGY SUPPLIER, TOTALLY AVOID SCOTTISH POWER!!”

Helpful Report

Posted 1 year ago

“I don’t think it can exist anything worst than this company”

Helpful Report

Posted 1 year ago

“The worst customer service I have ever received. I'm still upset and in utter shock. My electric top up meter is broken (which I didn't want in the first place, I inherited it with the house and will only replace with a smart meter which I don't want). I rang up to get it fixed. I was told they can send someone out to fit a smart meter now, which again I told them I didn't want, or I have to wait for my electric to run out so they can send an emergency person to fix it. So even though its broken now, they won't fix it now. I basically have to wait until I'm in an emergency situation without electric, with my food slowly going off and an inability to work as I'll have no internet access. So the phone call to get told this information cost me money, gone off defrosted food will cost more money, plus my loss of self employed wages for however many hours it takes to fix it. But they can send someone out to fit a smart meter now... but not to fix my current meter until its an emergency. I am completely shocked at how much they're willing to push this smart meter agenda. And after coming on here and seeing all of the bad reviews, wow! How can a company be allowed to get away with this in this day and age? It's not acceptable for people to be treated in this way.”

Helpful Report

Posted 1 year ago

“Customer service is very poor and they don’t care. They’ve refused to give us our vouchers and which we are entitled to because they haven’t done something on their side. Wouldn’t recommend unless you want to be ignored and constantly disregarded.”

Helpful Report

Posted 1 year ago

“Scottish Power have a problem communicating effectively. Without going in to long and boring detail suffice it to say that as soon as I can switch away from them I will. I would refer them to the Ombudsman but life is too short.”

Helpful Report

Posted 1 year ago

“Refined and pure distilled incompetents. If you want a company where you make payments and they lose them, estimate excessive usage and a company to whom you can never speak this bunch of clowns is for you.”

Helpful Report

Posted 1 year ago

“I have now left them for ovo because even for times like these they had become particularly expensive; using the lack of fixed tariff deals and ineffectiveness of Uswitch at this time to rinse their customers. Having left them 6wks ago they still owe me £107. If you try to call them they funnel you to their online chat and automatically end the call and if use the chat in a situation akin to my own they push you towards phoning them. I have no path to retrieve the money owed me. I have been assured a cheque is coming but have absolutely no trust in the customer service agent who spent most of our online chat trying to fob me off. I have also been told to expect the money in the past and been disappointed. I am lucky I have switched and that I am not truly vulnerable as many of their users are.”

Helpful Report

Posted 1 year ago

“I was on a prepayment meter with this company for 2 years. When I moved I recieved a bill for £172. Phoned numerous times to try and understand why someone who is struggling with bills on a prepayment meter has managed to incur so much debt over such a short period of time, without them notifying me before. The customer service assistant was difficult to understand and kept talking over me. I asked for everything to be put in an email as I couldn't understand him. No email! The man agreed to make a compromise where I would pay what I could afford and then we call it done. So I offered £50. He then later said how and when am I paying the balance. So he lied to me. He had agreed to call it quits and stop hastling me if I paid what I could afford then went back on it. Prepayment meters are supposed to stop us getting into debt, we pay a higher standing charge for this so they should stop being so greedy and help us people that are struggling with our bills and feeding our children.”

Helpful Report

Posted 1 year ago

“I agree with all the negative comments. Useless customer service - useless technology - great at harassing for payments but with no infrastructure to clarify.”

Helpful Report

Posted 1 year ago

“absolutely useless 60 calls trying to contact them for a vulnerable customer all contact option tell you to phone same number. Chat bot is useless and freezes up if you tell it anything more than basics”

Helpful Report

Posted 1 year ago

“They - their complaints department, their billing section and their customer 'service' department - are wholly and utterly useless. Their chatbot service is equally bad as is you don't fit exactly into the query box, their is a total lack of comprehension. There are more than twenty individual complaints and each time, the reply is; 'someone will get back to you in five working days'. Make that weeks, months or years - you will not get a reply, or if you get one, it will not be useful/addresses the issues/doesn't require you to prove something impossible to prove. I was asked to provide a gas reading - I don't have gas!”

Helpful Report

Posted 1 year ago

“Awful services related to boiler insurance. Called them on Friday evening to get a Gas Safe Engineer to come as soon as possible as I’m pregnant and have been diagnosed with carbon monoxide poisoning. The person I had on the phone asked to pay the excess for a visit (£99) and confirmed someone would come on Friday or Saturday the latest. Saturday afternoon, without any news from them and still no visit, I called them back. Nothing was recorded from my call the previous day and I had to explain again my situation. The person I had on the phone this time told me they had no one that could come before Tuesday (which means no heating and no hot water until Tuesday!) and just gave me the phone number of the company they use to call myself to get someone. The phone number was useless, no one replied when I called several times. I decided to find someone locally who found the leak and repaired my boiler within few hours the same day. And today, Sunday, they sent someone without informing me of their visit. Not only they didn’t react as expected about an emergency call for carbon monoxide poisoning but also, since we have contracted the boiler insurance with them back in January 2022, they never sent anyone to get the boiler serviced! To avoid!”

Helpful Report

Posted 1 year ago

Scottish Power is rated 1.1 based on 1,098 reviews