Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left a review can't find it. Figures with this rubbish company as I said if you suffer from anxiety disorder panic attacks heart problems etc don't use this company. ScottishPower is sh#t, there rude they thief your money straight out the bank. F$#k this company I can't believe the reviews I've read glad I'm not alone.”

Helpful Report

Posted 5 years ago

“Don't even deserve this one star. All round just rubbish. It's all good for the 1st couple payments then pow "you owe us ££££" based on our estimates. Give real live meter readings "no that's not what our estimates say". Don't mess with this company especially if you have nerve or anxiety problems, depression or heart troubles, even if you haven't you will get them dealing with Scottish power.”

Helpful Report

Posted 5 years ago

“I wouldn't even give them a 1 star. What they charge is ridiculous. Within 16 days I have meant to of used £79 worth of gas and electricity. Never in my life of living in my own property have I ever used that much”

Helpful Report

Posted 5 years ago

“My tariff expires end of month. Looked on my account early this morning and they gave me the new price. Went on comparison site and obtained a cheaper rate. Did live chat and basically nothing they could do and told me to look on u-switch to see the prices for them on there!! Called customer services and asked why they are not looking to keep existing customers and advised nothing more they could do. Looked again at my new price which had risen by another £10 annually from first thing this morning. Hence I am now switching. Having been a loyal customer with them for many years and always chose the cancer support tariff, it is very sad the treatment you are given and proves loyalty is not a remit nowadays.”

Helpful Report

Posted 5 years ago

“Worst customer service ever!! All I wanted to do was make an appointment to get a smart meter - they ended up creating 3 different dates pulled out of their a**, none of which I asked! I have wasted time calling their useless Liverpool call center making sure my date is correct to be shrugged off and never corrected. Still to this day unsure if my date will be correct - having to take time off work to be at home! HOW HARD IS IT TO CREATE A BOOKING!!! seriously useless!”

Helpful Report

Posted 5 years ago

“I wish I had read reviews before I got involved with Scottish power. If you are thinking of switching to this company DONT! This is THE WORST ENERGY SUPPLIER EVER! STAY AWAY.”

Helpful Report

Posted 5 years ago

“Scottish power is the poorest Supplier I have ever come across. It is 4 long years since I've suffering with them with a problem caused by them. Customer services continuously passing me from one to another with no end in sight. As a result I am now suffering deep depression and anxiety and is now prescribed medication from my GP. They can't even find an employee in their Liverpool office who gave me his employee number and asked me to ask for him if the problem persist. Terrible! Terrible! Terrible! Stay away or SWITCH!”

Helpful Report

Posted 5 years ago

“I recently paid my Electric bill over the telephone with an advisor. A few days later I noticed my account was 00 I actually thought it had been hacked. I then noticed Scottish Power had taken payment 3 times. I telephoned customer service who informed myself they could only refund one payment back to my account which could take up to five working days . The other payment again taken in error by themselves they would have to send a cheque out which would take longer. I am absolutely appalled that this could happen to someone who has been left without a penny in the bank and have a family to feed. No even a sorry or explanation as to why this has happened and why it takes so long to rectify an error by themselves. When paying your bill it comes out quickly so no reason why they can’t reverse the payment back to your account immediately. £640 taken instead of £215 not exactly small money. Discusting shouldn’t be allowed to be treated like that .”

Helpful Report

Posted 5 years ago

“Terrible service.I hate them”

Helpful Report

Posted 5 years ago

“I switched my gas and electricity supply from Eon to Scottish Power prior to my move in date (3 weeks before). I paid two separate direct debits and Scottish Power dealt with the switch for me - WRONG. They didn't actually bother to move my gas supply over and I was paying a direct debit to Scottish Power for the service that they were not actually providing!! in the meantime, my Eon bill was going up and up. I am in month 2 of waiting for my refund cheque and I am disgusted at the service given. Would not recommend Scottish Power to my worst enemy.”

Helpful Report

Posted 5 years ago

“Not just the worst energy company to deal with, but the worst company to deal with EVER. Absolute shambles of a company. Billed for an outstanding balance ten months after I left, after numerous conversations with chat bots and/or overseas call centres I finally managed to agree a payment plan. Three times now they haven't collected the first payment, then write to me chasing the money. Contact them again, explain the payment plan agreed, they agree to collect. Don't collect the first payment, and it starts all over again. Would rather revert to living in a cave with a campfire than having to use these jokers again.”

Helpful Report

Posted 5 years ago

“I got charged for gas supply for about a year and British Gas was my actually supplier. My advice? Keep away, far as you can from Scottish Power.”

Helpful Report

Posted 5 years ago

“Awful customer service and overpriced tarriffs. They tempted me with a fixed energy deal until Dec 2019 at £123.00 per month, I paid it once, and I have been paying £200 per month ever since! The biggest bug bear is they never told me they had upped my DD and I went overdrawn. They keep telling me I am using more energy but nothing has changed in my circumstances! The customer reps are rude and unhelpful, and you have to wait for a call back, you never directly get through on the phone. I change supplier regularly, and just like British Gas, I will never go near Scottish Power again once I am free of them. It is daylight robbery. Shame on you Scottish Power.”

Helpful Report

Posted 5 years ago

“DO NOT SWITCH”

Helpful Report

Posted 5 years ago

“I have never experienced worse customer service in my life. Their agents and customer service managers are all the same bad attitude. First when they want to join you cheap price when you sign in high bills and complain the managers are rude and they will not allow you to explain your problem, at the end they always right. If I could give them 0 stars I would. 1 star is far too generous.”

Helpful Report

Posted 5 years ago

“Worse customer experience ever. Had ongoing dispute with them that ended up involving the Omsbudsman. Still couldn't get the account in order, despite dispute resolution from Omsbudsman. Far better customer service orientated suppliers coming into the market. For your own sanity, stay away from this dinosaur!”

Helpful Report

Posted 5 years ago

“Worst customer Service I have ever had, I transferred from them in March, they gave me a refund then decided they had given me back to much so I then owed them some money, then they added to more amount onto the account, when I phoned up to ask why the lady said she couldn't see these amounts so she couldn't tell me what they where for all she knew was the amount that one on her screen. After a very long heated conversation (on my part) she said I could pay it off over the next six months, so I agreed with this, they then phoned me back a few days later, I explained to them I had a conversation with a lady who said I could pay over six months, to which that gentleman said there was no record of this conversation. So I said forget it I would pay the amount in Full, which I did. They have just phoned me again and said about the money, then he said wait a minute whilst I chack your account, came back and said sorry Madame you have paid your account. !!!! Words fail me!!!”

Helpful Report

Posted 5 years ago

“Nothing.. until it came time for their hiked up second contract to be sorted out.”

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Posted 5 years ago

“Not even worth the one star. I had a succession of calls from 01414470577. I rang back and when someone finally picked up the phone, I was told they are the Scottish Power debt collection unit. I asked for an explanation for the "non-payment" issue they claimed to be on my account - when my account was called up and viewed, they confirmed what Scottish Power Customer Services had previously told me - there is not, and never has been, any issue with it. Apparently Scottish Power couldn't be bothered to check that before they embarked on hassling me with calls alleging a non-existent issue. And once it was accepted they were in error, did they apologise for the stress caused? No, of course not. I shall be registering a formal complaint.”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever had. Called them to amend my reading dozen of times and they could never get it right. Would still get incorrect bills. Then emailed them like another dozen of times with all the proof and numbers, honestly you could not make it any clearer, but they could still never got it right. Got fed up and started ignoring them until the new tenants moved into the property and setted up their move in numbers as they were significantly lower than what we were being charged for. We got the correct bills finally, but after another year and a half they came back to us through bpo stating we still owe them money out of nowhere when we actually paid it all correctly. Avoid at any cost.”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,102 reviews