Name: Scottish Power
Rating: 1.11

“I wouldn't even give them 1 star. Appauling company and service, they have no idea what they are talking about. Been paying monthly £120 for my electric and they have tried saying I owe £1600 when leaving yet non of them can tell ne how its got to that price. Who uses £120 a month on elec anyway in a 1 bed apartment!! Robbing b**tards!!”

Helpful Report

Posted 4 years ago

“Shambles... they installed smart meters on march 2020. Couldn't installed the display panel. Couldnt get one out bcuz of covid. Fair enough. But on 16th July in one day according the the daily usage of dual fuel. As I could look on my phone. I used wait for it.. no-one at home as we are working.. £211. In that 1 day.!!! They are trying to sort it out... 3 weeks later and I've had to call. Also bcuz of that amount re-calculated my monthly amount to 150. U changed to read a lower amount had an email to confirm the direct debit had changed. But still took the 150.00 out . Unbelievable... I could go on but hopefully you got the jist of it. Dont change to them...”

Helpful Report

Posted 4 years ago

“Cancelled our boiler cover without notice. Condemned our boiler on advice of their engineer leaving us high and dry without a boiler. British Gas turned up and fixed it in two minutes. A fuse not sitting right. Terrible service from Scottish Power who surprisingly keep ringing me up to offer boiler cover. They stitched us up after taking nearly £20 each month out of our bank account. What audacity.”

Helpful Report

Posted 4 years ago

“Scottish Power owe me hundreds of pounds. They insist on sending a cheque, which I refused, owing to me being in isolation due to the covid19 pandemic. I cannot go to a bank to cash a cheque. I have given them my bank details numerous times but they still insist on cheques. In this emergency situation they should not be giving cheques to venerable people. Every business & person in the country can issue a bank transfer except Scottish Power. This is now in the hands of the ombudsman. Scottish Power get your act up to date and stop putting vulnerable people at risk by insisting on issuing cheques.”

Helpful Report

Posted 4 years ago

“Worst customer service I have EVER experience in my life!! I bought a house in March and have been fighting with them every since. First they couldnt change my name on the account, then 2 months later managed to actually create me an account but still havent managed to get my full name correct on there. Then a payment I made on the first account cant be moved to my new account because they keep asking for proof of payment via email and every time I have a different person come back to me telling me I need to attach proof of payment. So they never seem to be able to receive my attachments and never say how else I can provide the proof! I have received a number of Payment Due notices and yet I have actually paid the bill, but they cannot sort anything out with their emails to receive my attachments. I am 8 and a half month pregnant which I have told them I do not need to be dealing with this. I have lost count of the number of times i have called them to try get this sorted and the number of emails and chat sessions I have had! I cannot wait to never have to use their service ever again!”

Helpful Report

Posted 4 years ago

“We had a terrible experience with SP and its customers “service”. After moving out of our flat they owed us a refund of 250GBP. They would only send a cheque to the flat we had no access to anymore. We had moved back to NL but still had a UK bank account. We contacted them via phone and in writing multiple times to have SP make a bank transfer without success. Customer service was highly incompetent and at times rude. SP kept the money.”

Helpful Report

Posted 4 years ago

“A word of warning to all. I was a long standing customer with Scottish Power and was paying an agreed direct debit of £43.69 per month. Scottish Power then decided to take £1567.96 from my account. They were contacted. ”they said oops don’t know what happened, but won’t happen again”. They then raised an in-house complaint for me. Then even though an official complaint was ongoing they did the same again on two other occasions. I then referred it to the ombudsman letting Scottish Power know. Their response was to try and take £1567.96 from my account again. After I had left SP for another supplier they decided to contact me again and offered a small sum to be credited to my account. They didn’t seem to know my account was closed. The ombudsman was just as bad. They agreed with SP and then they offered me a very slight increase, saying they would have SP credit my account, even after I had told the ombudsman that I had closed my account. My main argument with SP and the Ombudsman was if this had happened to a person on a low income, fortunately I had enough in my account so my DD’s and s/o’s weren’t cancelled, or somebody elderly the repercussions of the company’s actions could be horrendous.”

Helpful Report

Posted 4 years ago

“Worst customer service ever. They owe me £700+, they demanded I pay them £300+ on an electric account before they will repay me, which I did, then Lynda Clayton, Customer Service Director emails me to inform me they are putting it out to a collection agency. I think it's P45 time Lynda, take a career change.”

Helpful Report

Posted 4 years ago

“The staff of this company are incredibly rude, polite customer service is not a lot to give however seems Scottish Power staff lack this ability. After telling them the information they had already been provided with three times they still continued to unnecessarily ask more questions and ignore what they had already been told. After i told a member of staff at Scottish Power that other staff at the company had been provided with the information she then decided to question how i would know that and proceeded to put the phone down on me.”

Helpful Report

Posted 4 years ago

“If I could go for zero I would. This company is total sh*t don’t go near them. I moved into a property and they where the supplier, tried to switch and they basically decided to not do it due to a previous tenant racking up debt with them. So they’ve threatened Debt collectors (didn’t want to see if my name was the one on the bill in question) staff are so so so rude. And now they’ve let us use a months worth of gas and electric and not informed us that they didn’t put our switch through. So now we have 4 different bills ranging from £1.89 to £189.00 for a months use of power in a 1 bedroom flat. Seriously looking at legal options against them now.”

Helpful Report

Posted 4 years ago

“Worst energy supplier out there Worst energy supplier out there Arranged to change from this awful company in June . Was only with them because they automatically took over from previous suppliers. Nothing but problems and now keep objecting to changeover because they can’t get a final electric reading . Even stated I didn’t have one of their smart meters then back tracked . Then said there was a problem and I needed to manually over ride it . Then when that didn’t work they said they would calculate an end figure do the change could go ahead . Started paying new supplier in July and today Scottish power said I’m still with them and I owe them £700.00 . I even think they can be a bit dishonest so as to keep getting your money . Well I’m not paying them for sure and we will see what they want to do about that .”

Helpful Report

Posted 4 years ago

“Complete waste of time. Moved in to a property and found out, by an objection, that they were taking my gas and electric supply as my landlord as requested. I advised I didn’t want them and being though it was the last day to cancel had to get my landlord to do it. He tried and sent a copy of my tenancy agreement over to which instead of closing the account they took it upon themselves to fraudulently set me account up and not a new account. Oh no. To supersede the original account therefore making it impossible for them to cancel this account. 30 phone calls and hours and hours of my life wasted and lie after lie after lie they acted upon my compliant and offered me £25 compensation to be placed in my account. 6 days later no money in my account so I reopened the complaint to be told the person dealing moth my complaint LIED as they can’t put money in my account and need to send me a cheque. There’s so much more to this but it’s not worth the while going in to it and please. Don’t respond Scottish power with a bunch of lies telling me how you’d love to help me because you can’t and don’t. Every time you call me you tell me your sorry for the lies I was told the last time and feed me another bunch of lies to be confirmed the next time you call me Do not attempt to deal with this company at all if you know what’s good for you !!!!!”

Helpful Report

Posted 4 years ago

“I have been trying to switch from scottish power for nearly a year and they keep blocking the move and pushing the price up. I dont owe them money and keep telling me its fine to move only to block it again. Please dont switch to these criminals”

Helpful Report

Posted 4 years ago

“We started off on what we thought was a good rate offered to us by Scottish power, shortly after, we had a smart meter installed by Scottish power, over the months the price increased very quickly..Due to the ongoing large increases. we opted to move company . We were sent a huge bill based on an estimate even though they had access to the reading on the smart meter.. we asked for a more accurate bill based on the meter reading, on several occasions, that never materialised, instead, we were sent escalated demands by email, letters and phone. They insisted on the estimated amount to be paid even though they had access to the smart meter reading. The only good point was that everyone I spoke to were very nice and tried to be as helpful as they could. Bad thing was that We were never able to speak to anyone in authority.”

Helpful Report

Posted 4 years ago

“Dear Mr Kieth Anderson, It is very unfortunate that even after writing multiple emails in the past month (although plenty more over two years now), you have not responded to a single one and neither has any of your employees in the company. Nor a single person from your reviews on trust pilot has responded to our reviews, although the automated messages are a nice touch of letting the world know, you guys care a bit. I hope you are not expecting us to give in to the debt collector and other legal notices that you are sending our way, without even clarifying how does the amount that you are charging has even come to being. We work hard for every penny we earn, and will not just be distributing it to companies like yours who are acting like the big bullies. Our monthly bills are on average £30-50, but your company wanted to charge over £1000 pounds for two consecutive months, when the complaint was raised. Not one of your customer service executive was able to answer, why and how, only reasoning they could come up with was, previous balance. The same reason cannot work with two consecutive bills, when the previous bills clears all balances, then how is another bill in the following month raised for more than was ever due? Not to include, even the complaint was raised, your company added this default to our credit history, affecting our bread and butter for over two years now. Upon multiple occasions the matter has been raised to remove the default, as the invoice your company has generated is in dispute and a complaint raised, therefore making it not just unethical but illegal to put the default on our name (for which we do expect a compensation now). Then it was advised to add a check meter and all, which was again gone into wind, as your executives stopped replying. Our contract was due last september, couple of weeks before that we started having a discussion on the same, and I was assured by your executive Robert that it will not be increased and the lowest possible tariff would be applied, and informed. The same was never done, we have no idea, what tariff we are on and how much your company is charging us. Further to that, your executives, reply after 6 months, with a complete U-turn and email making no sense, with words, sorry for the delayed reply! 6 months is not a delayed reply, it is a criminal to hang a customer in the middle and not letting them choose a different supplier, and not answering their questions, while still billing them for every day, they do not want to be a part of your company. Further to that now, your company has sent another Debt Collector, Rebecca Clark from Richburns Ltd, to collect the due which isnt due, by giving them wrong information and asking them to do the dirty work for you and pressurise us into paying you more than is ever due. If its any comfort, to you, WE WILL NOT BOW DOWN TO THIS UNETHICAL, ILLEGAL BEHAVIOR BY YOUR COMPANY! Your company had managed to send a debt collector before aswell, who found out about the disgruntled behaviour of your company and not dealing with issues and outsourcing them to third party debt collectors. He was satisfied and informed the same to your company aswell. (You guys still managed to add that cost to our bills and never credited it, even after being informed the complaint was not resolved and it was illegal for your company to send a debt collector to our house and spoil our credit history) Going further, the letters sent by your company, seem to be another game plan that you guys have. On multiple occasions, a few of them we have reported aswell, letters dated Sept/Oct were delivered in Dec/Jan, with a timeline of 7 days from the letter dated. Similarly we have received letters dated 30th July in the first week of Sept! To this when it was reported the response we got, was please ignore them, as we are dealing with your complaint, in the meantime you send a debt collector, add more costs, add another day,month and now two years worth of more bills, not giving the customer an option to even change suppliers. We have still acted responsibly and paying off our monthly bills, but will not in any way pay an extra £1k, just cause your company had to meet your targets. I expect to hear back from you in the next seven days! but as always, we know, you and your company are going to be ignorant about these emails and carry on ripping us and more of the innocent hard working people in the country. But I still write this email in hope, that someone in your company has the emotions and logical sense to answer to customers. Regards Aman Ahluwalia”

Helpful Report

Posted 4 years ago

“Worst company ever full of broken promises.no compensation of been let down never again will I deal with this company.would rather go cold 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 4 years ago

“We've had boiler cover with Scottish Power for a while. We called them last week to invoke our boiler care cover which we pay each month. On 31st August they sent an engineer from a company called Rightio. He inspected the boiler and wrote 'pcb board' on our document. He even called it in on the phone in front of my wife. On Monday 3rd September we called Scottish Power for an update. They informed us that they had cancelled our boiler care cover and condemned our five year old Potterton boiler. Somehow Rightio had informed Scottish Power that our boiler should be condemned as it was beyond economical repair. Domestic & General are the company who underwrite the policy and were also informed that our boiler should be condemned. They confirmed this in a letter to us which arrived yesterday, the 6th September. The boiler is about five years old and in good working order. On Monday 3rd September we had called British Gas to come out and give us their opinion of our boiler that they had installed several years earlier. They came out on Wednesday 5th September, five days after the initial inspection from Rightio and within five minutes of looking at the boiler had solved THE simplest of issues. A fuse wasn't sitting correctly on a board. He reseated it and the boiler fired up into action. He thoroughly inspected the whole system and gave the boiler a clean bill of health. He even waived his callout fee as we decided to buy Hive from him prior to us switching back to British Gas for dual fuel and boiler care cover. What terrible service from Scottish Power and their engineers. They gave us no warning about cancelling our policy and even took £19.50 out of our bank account the very day they told us the news that they had cancelled the agreement. This was supposed to be a nice week off work for me and my wife which has been totally ruined by all the companies mentioned above. It has consumed our week. Endless phone calls and emails to all parties and none of them admitting who gave the order to condemn our boiler in the first place. We are no longer with Scottish Power, nor hopefully with Rightio or Domestic & General. A nightmare. 20/08/20 They've just called asking if we'd like to be covered by their boiler cover. Which begs the question, why would you want to cover a boiler which you condemned? I wouldn't use Scottish Power if they were the only company providing boiler cover. Incredibly inept service from a company who stitched us up last time. They've got some cheek calling us out of the blue expecting us to use them instead of our current provider British Gas who are excellent. I've never been let down by anyone more than Scottish Power. Avoid at all costs. No 🌟 frankly. 27/08/20 Email to Scottish Power: "Your phone call out of the blue last week was shameless. I'm staggered that you have the audacity to call us and offer us your boiler care cover when you didn't honour our agreement some time ago. You can see the entire story in my Google review below. You condemned our boiler on the advice of an incompetent engineer from Rightio who couldn't spot the simplest of problems and left us high and dry without a working boiler. British Gas spotted it as soon as they took the cover off. You actually took £19.50 out of our bank account on the day you informed us that you wouldn't help us. I'm not sure how much we paid to you over the time of our contract but you clearly robbed us of a considerable amount of money by not fixing our boiler when it broke down. Why would you now want to provide cover for a boiler that you condemned? Are you really expecting us to fall for it a second time ? Are you expecting to take money from us for nothing in return ? You and Domestic & General decided it wasn't worth your while financially and instead decided to refuse to honour the agreement. You caused considerable stress to both me and my wife during our holiday. You owe us money. You failed to honour the agreement. You shouldn’t be in business."”

Helpful Report

Posted 4 years ago

“We've had boiler cover with Scottish Power for a while. We called them last week to invoke our boiler care cover which we pay each month. On 31st August they sent an engineer from a company called Rightio. He inspected the boiler and wrote 'pcb board' on our document. He even called it in on the phone in front of my wife. On Monday 3rd September we called Scottish Power for an update. They informed us that they had cancelled our boiler care cover and condemned our five year old Potterton boiler. Somehow Rightio had informed Scottish Power that our boiler should be condemned as it was beyond economical repair. Domestic & General are the company who underwrite the policy and were also informed that our boiler should be condemned. They confirmed this in a letter to us which arrived yesterday, the 6th September. The boiler is about five years old and in good working order. On Monday 3rd September we had called British Gas to come out and give us their opinion of our boiler that they had installed several years earlier. They came out on Wednesday 5th September, five days after the initial inspection from Rightio and within five minutes of looking at the boiler had solved THE simplest of issues. A fuse wasn't sitting correctly on a board. He reseated it and the boiler fired up into action. He thoroughly inspected the whole system and gave the boiler a clean bill of health. He even waived his callout fee as we decided to buy Hive from him prior to us switching back to British Gas for dual fuel and boiler care cover. What terrible service from Scottish Power and their engineers. They gave us no warning about cancelling our policy and even took £19.50 out of our bank account the very day they told us the news that they had cancelled the agreement. This was supposed to be a nice week off work for me and my wife which has been totally ruined by all the companies mentioned above. It has consumed our week. Endless phone calls and emails to all parties and none of them admitting who gave the order to condemn our boiler in the first place. We are no longer with Scottish Power, nor hopefully with Rightio or Domestic & General. A nightmare. 20/08/20 They've just called asking if we'd like to be covered by their boiler cover. Which begs the question, why would you want to cover a boiler which you condemned? I wouldn't use Scottish Power if they were the only company providing boiler cover. Incredibly inept service from a company who stitched us up last time. They've got some cheek calling us out of the blue expecting us to use them instead of our current provider British Gas who are excellent. I've never been let down by anyone more than Scottish Power. Avoid at all costs. No 🌟 frankly. 27/08/20 Email to Scottish Power: "Your phone call out of the blue last week was shameless. I'm staggered that you have the audacity to call us and offer us your boiler care cover when you didn't honour our agreement some time ago. You can see the entire story in my Google review below. You condemned our boiler on the advice of an incompetent engineer from Rightio who couldn't spot the simplest of problems and left us high and dry without a working boiler. British Gas spotted it as soon as they took the cover off. You actually took £19.50 out of our bank account on the day you informed us that you wouldn't help us. I'm not sure how much we paid to you over the time of our contract but you clearly robbed us of a considerable amount of money by not fixing our boiler when it broke down. Why would you now want to provide cover for a boiler that you condemned? Are you really expecting us to fall for it a second time ? Are you expecting to take money from us for nothing in return ? You and Domestic & General decided it wasn't worth your while financially and instead decided to refuse to honour the agreement. You caused considerable stress to both me and my wife during our holiday. You owe us money. You failed to honour the agreement. You shouldn’t be in business."”

Helpful Report

Posted 4 years ago

“Cannot believe the phone call I just had from Scottish Power!! The call came out of the blue minutes after visiting a comparison site. The guy was very pushy and when I said I was still looking around and not ready to sign up today - he hung up on me!! Really Scottish Power??”

Helpful Report

Posted 4 years ago

“We just had some young snot ring us up about a refund . They asked for the meter reading and how much credit was on the meter. We gave the young snot the info . He told us we were due a £108 in August , but as we were in credit ,we wern't getting it now. So why did he ring us for ? Well Scottish power if you want independence you've got it . We are now transferring to British gas . Rule Brittania.”

Helpful Report

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Scottish Power Reviews