Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company if I new they will be like that I would never join them.”

Helpful Report

Posted 4 years ago

“Had a smart meter to be fitted 6/01/2020, engineer arrived to fit the meter, after approx 2 hrs of try to commission the said meter the poor fella had a melt down and went home without fitting the said meter. I telephoned ScottishPower to ask them ( What next ) well after hanging on the phone for 30mins I gave up, sent a email & finally got a reply after 3weeks via online chat. What a diabolical way to treat a customer after being with ScottishPower for 12yrs. Well you have made a rod for your own back. Stuff ScottishPower.”

Helpful Report

Posted 4 years ago

“The worst customer service, ended up switching providers. it is now January and they are still sending me two different bills, one for up till now even though they stopped supplying our energy in November and another for over £300 which was from before we even moved in. I have called about 15 times and spoken to a different adviser every time where each one has given me a different statement saying what I had to do, one being 'just ignore it'. finally I think I have finally sorted it but they really need to train their staff and sort it properly. if I could give them less than one star I would, just avoid at all costs and if you are already with them I wouldn't advise changing unless you want a constant headache.”

Helpful Report

Posted 4 years ago

“Have been a customer with this excuse of a provider for 8 years and in the last 8 months have had horrendous treatment from them. Ongoing issues for 8 months which have not been sorted despite us calling, live-chatting etc a large amount of times. Each time get to speak to someone they reel of a different version of events and appear to make facts up (one example being that we joined them in Oct 2019 when it was actually 7 years prior!!!!). We are now attempting to switch providers however they keep blocking our switch. We spoke to someone only last week saying it was all completed and we could switch, only to be told today that it was blocked again. Disgusted and outraged by the service, lack of competence and treatment we have received. Strongly advise people to look elsewhere for providers as there are much more competent and helpful services out there. Surprised this company has not been investigated!”

Helpful Report

Posted 4 years ago

“Total sham rip off by a disgusting company on every level... outdated systems that do not work... months of constant problems and weeks of my life wasted complaining that made no difference. I inherited the account from an old tenent who researched the worst company to switch to on purpose with the highest standing charges in the uk, before they were sectioned and removed by force from my flat.”

Helpful Report

Posted 4 years ago

“Here is Scottish power with its pretensions and unassumed failures, they think themselves so indispensable to the whole of Scotland, therefore their level of services is poor and this company has a degree of dishonesty that can easily be questioned. They overcharge as well refuse to answer call on the phone and let me tell you that 22 and 23 are old fashioned lucky numbers get on your 39 rather. A company to shun as it s staff is in danger of being dealt with for their incompetence, that they like it or not! On time, I would advice current customers to look to other gas and electric companies they may be surprised at the difference of services!”

Helpful Report

Posted 4 years ago

“The worst company I have dealt with by a country mile! Had new gas supply run into our property as our old oil boiler was uneconomical to repair. Scottish power arranged to install the gas meter on 23rd December.... no one turned up then again 13 January... no one turned up then again 20th January.... no one turned up. Had to rearrange heating engineers 3 times now and STILL NO GAS METER!!! The ombudsman are now involved and still awaiting the response from Scottish power.... absolutely shocking. We have 2 young children and have had no heating for over 4 months in total now. I now just do not know what to do :-(”

Helpful Report

Posted 4 years ago

“Everything went wrong! 7 months on - still ongoing complaint and still not sorted out a tariff or bill. Avoid this supplier at all costs.”

Helpful Report

Posted 4 years ago

“The biggest ripoff company I have ever delta with please please please do not use this company”

Helpful Report

Posted 4 years ago

“I joined you two months ago, sent in readings as required, quoted £28.10 per month which I've paid upfront for 2 months. I gave readings this morning, you claim my consumption has doubled and I now owe £40 next calendar month. This cannot be accurate as i have used no more than usual gas /electric”

Helpful Report

Posted 4 years ago

“They have not only been charging me twice as much as EDF even though the lying soil told me i will save at least a 25% of what I spend on EDF. Twice they hung up the phone on me. Now I have to wait till I get a payment card before I can buy gas unless I want to get in debt. Disgusting they are a horrible company and just out to exploit the vulnerable. You get a -5 out of five from me. Diabolical behaviour towards costumers.”

Helpful Report

Posted 4 years ago

“Applied for warm front discount in Nov 19.still waiting as of today.just phoned them,they say it take to end of march.spoke to dwp and they say end of Jan by law.cant get no joy of Scottish power.call handlers are very rude.sha”

Helpful Report

Posted 4 years ago

“If it was possible to give no stars then I would. Customer service is awful they don’t seem to care. There callback system is terrible and when you hold you seem to be on hold for a minimum of an hour. That’s presumably because all their customers are complaining. They can’t organise a moving in date, a bill they are hopeless. Even if they provided the cheapest rates for gas and electric no chance would I use them.”

Helpful Report

Posted 4 years ago

“Horrific excuse of a company. Avoid at all costs. They just make error after error then refuse to help and offer you pathetic resolutions. Absolutely joke of a company”

Helpful Report

Posted 4 years ago

“BEYOND UNPROFESSIONAL!!!! I wish we had the option to put no stars. VERY unprofessional service!!! I have 3 formal complaints already ongoing and three supposed "live chat". None of my concerns are being answered and they keep changing my direct debit amount based on what they feel like. Losing so much money with them!! DON'T!!”

Helpful Report

Posted 4 years ago

“Awful customer service!! I have now called 12 times it in 3 weeks and still my situation is not sorted, I have been waiting 45min to 55min most calls to be told we will call you back & times I have been put on hold again & then cut, this by far has been my worse experience with a company, I will never recommend this company to anyone. When the staff dont know how to help me they just put me on hold & then I get cut off, i am so frustrated right now, this service has stressed me out so much, my problem is still not sorted, I will now be recording my next phone call and putting this on social networks just so no one esle goes through what I am going through”

Helpful Report

Posted 4 years ago

“My working daughter with a 14 month old child has been involved for months with this company after asking for her power supply to be moved to a new meter and outside box in order for the house to be re-wired. They seem unable to make a date for it to happen, contradict one another, lie and seem unable to make their service work for themselves let alone customers. On one occasion, after saying that an 'emergency' appointments had been made, kept her waiting on the phone for 90 mins for confirmation and my daughter was then told the operative had gone home! She now has about 15 complaints waiting to be resolved and my guess is that when the meter box connection is done and power is restored, they will ask if the complaints have therefore been resolved - make me laugh. This is not the end of it: She paid for a service and needs to get what she paid for without all the games and deceit - ombudsman and MP are next on the list. She should not have to pay so much for such a shoddy service. This is the sort of thing that happens when you un-privatise a public service. I also think there are grounds to cancel the contract with no penalty.”

Helpful Report

Posted 4 years ago

“First of all they shouldn't even get 1 star ! They don't answer their phones just kept on an ongoing loop of we will answer your call shortly numerous times for longer than 45 minutes each time. They don't send emails you have requested, they don't call you back even though they have booked it in with you. Bills are incorrect and then seem to never get fixed. Also giving information to people who are no longer on the account pretty sure that is illegal and has something to do with data protection. They are utterly useless I would suggest no one uses them thier customer service is shocking. The worst company I have ever used and will NEVER use them again......that's if I can ever get a hold of them to cancel my account.”

Helpful Report

Posted 4 years ago

“Despite them being aware that they opened up three accounts in my name at different addresses they still try and get the victim of the fraud to pay the debt. They never phone back and give open ended responses. They are not bothered even with it being reported to the police, NFRC & OFGEM - they have been provided with their reference numbers. Patronising, condescending, unwilling to help company. Don't hold you breath on a call back - it will never happen.”

Helpful Report

Posted 5 years ago

“I give nil stars. Exceptional trouble switching from them. Had a year of misery. Still ongoing after leaving. Sent me a cheque for my refund & then stopped the cheque. A previous cheque cut short by £20. Always phoning, getting nowhere even from Complaints dept. Always in tears. One department doesn't know what other departments are doing. Go with them & you will always have problems that will take toll on your health.”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,102 reviews