Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,121 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,121 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“Never have I had problems with a supplier of any resource like this one. Changed tariff without notification, spent hours on hold trying to speak to someone, options on the phone service is a never ending maze. They should not be allowed to represent a country in their name that does not inflict pride, the sooner this company goes under the better for unfortunate naive people like me learning the hard way”

Helpful Report

Posted 5 years ago

“If I could score this company a zero I would. What an awful company. They have messed up both my gas and electricity bills and are over charging me by £600. I have tried to discuss the problem with incorect meter readings with customer services and they go round in circles, asking me to repeat things time and time again. Only to be put on hold and then asked the same questions. This company is a joke”

Helpful Report

Posted 5 years ago

“Scottish Power are the worst company that I have ever dealt with. Customer service is non existant. The only way to get their attention is by raising an official complaint and take your matter to the energy ombudsman. What a horrible company, not a representation of the brilliant "Scottish" companies out there that actually care for their customers. Can someone shut these people down. Staff do not care and its clear with their interest and level of service. God help those that are totally vulnerable and no one looking after them! Shame on Scottish Power and their management teams.”

Helpful Report

Posted 5 years ago

“I will be switching supplier ASAP. After my fourth call with the same issue and two extremely rude members of staff I have been told that my tariff has now been changed to monthly from quarterly cash without any notification and update. I received and paid my quarterly bill only to be hit with another bill a week later. Complaint raised however I am not holding out much hope. Not the first time I have had this issue and was told I would need to wait for two weeks for my complaint even to be acknowledged. Steer well clear peeps awful supplier.”

Helpful Report

Posted 5 years ago

“If I could give -5 stars I would, worst company and service I have ever experienced! Moved from them to another supplier only to get a final bill of £300! I had a smart meter! Constant phone calls demanding I pay this even though I’d never seen a bill, upon asking for one they said they had sent it-to my Scottish power inbox! Doh! My account was closed-now I have a default registered against me and all the customer service can say is it’s my fault! Next step ICO, ombudsman then court! Avoid these guys at all costs! Jason Hunt”

Helpful Report

Posted 5 years ago

“Customer Services ignore requests however many times you contact them. Even when you pay them they still send demands. Contacting them is a nightmare, Customer Services close far too early.”

Helpful Report

Posted 5 years ago

“This is the most disgusting company you could ever deal with,we,moved into another house,electric was supplied by scottish power,we did not want to stay with them,because of stories we heard about the service,and wanted to stay with npower,we told scottish power They asked for meter reading,they sent a letter with bill on it,(final bill) it said we could pay online,but they wanted us to register with them, they were asking persona questions,which i did not want to answer.so i phoned up,they started to ask personal questions,i said i have the account number,i do not want to give personal i information out,but pay the bill,at last they said ok,she said type your card details into phone,i said i will tell you the dstails,she said no you have to put it into phone,i said im not doing that amd she hung up,so i went to bank to pay it in with slip.then 2 days later i got a phone call from them i said i have paid the bill,but he said i need your details,not account number.but started yet again to ask private details.i decided to just a oblige him,then the next day,i had a text asking me to phone,like a mug i phoned them,a and she knew who i was the computer must have picked my number up,guess what she wanted personel info yet again,i said the bill is paid.she said yes i know,its coming up now,and she hung up,so ignorant,i never lost my temper once,or got rude.they are absolute pigs with no manners,no training,they are a disgrace”

Helpful Report

Posted 5 years ago

“I'm seriously annoyed at SP. They fitted a smart meter just 2ft from my bed. I'm suffering with severe tinnitus and insomnia since the installation. I was told afterwards that some people are hypersensitive. Other fuel companies told me it should be no closer than 40ft to my sleeping area. I loved my home before this was installed. Now I don't want to be in it!! I was a customer for 20yrs. They are so disloyal.”

Helpful Report

Posted 5 years ago

“Currently trying to charge us for a debt from the previous owner/occupier of the house. Put us on a prepayment meter without advance notification and closed our standard account. Twice lost power in dark and snow owing to this. Customer service reps are ineffectual and slow. Negative ratings need to be introduced specially for them. Please don’t even think about signing up to them.”

Helpful Report

Posted 5 years ago

“Switched to Scottish power through Martin Lewis recommendation. What a mistake! Wish I’d looked here first. Customer service awful. Incorrect quotes for charges. Can’t speak to anyone. AWFUL!!”

Helpful Report

Posted 5 years ago

“Bad energy company with awful customer service. Problems, problems and more problems, and when you call them they promise to resolve the issue (or claim to have resolved it) but nothing changes. Even switching away from them is a nightmare.”

Helpful Report

Posted 5 years ago

“Worse company ever can’t wait to leave them I am tied with them till I pay £1600 I’m a pensioner an payed them £70 a month but they said they worked out my bill and it seems I should have been paying £122 a month I live on my own was never home worked for cordia so anyone that worked for them no’s it was work round the clock so stressed never go with this company”

Helpful Report

Posted 5 years ago

“What can I say about this company? 1 star is far too high. This company have no customer service, they cannot produce an accurate bill, put new customers on the agreed tariff, take accurate direct debits, make call backs as promised, they have no complaints process, refuse to provide deadlock letters enabling the ombudsman to look into it- then claim they haven’t received a complaint (even when it’s in email to them.) I have a 2’year long complaint with them- Do not join this company and get away from the fast!”

Helpful Report

Posted 5 years ago

“company you… Scottish power is the worst company you can ever involve your self with. Very useless customer services, they lie to sell their product. They are bunch of robbers who wants to rob you off your money. If you are thinking of signing up with them. I advise you run away they are dangerous. They are FRAUDSTERS !!!!!”

Helpful Report

Posted 5 years ago

“Biggest rip off on pre payment meters! Just keep putting charges on them with no explanation! Phoned up to query why I had charges to be told by a very rude lady that the meter never lies! Avoid this company at all costs!”

Helpful Report

Posted 5 years ago

“Customer service is terrible. You can never reach anybody on the phone and they don’t return calls in time time they said they would. Was told engineer would arrive in 4 hours on two separate occasions but this did not happen. Don’t ever switch to this gas supplier.”

Helpful Report

Posted 5 years ago

“Awful company if I new they will be like that I would never join them.”

Helpful Report

Posted 5 years ago

“Had a smart meter to be fitted 6/01/2020, engineer arrived to fit the meter, after approx 2 hrs of try to commission the said meter the poor fella had a melt down and went home without fitting the said meter. I telephoned ScottishPower to ask them ( What next ) well after hanging on the phone for 30mins I gave up, sent a email & finally got a reply after 3weeks via online chat. What a diabolical way to treat a customer after being with ScottishPower for 12yrs. Well you have made a rod for your own back. Stuff ScottishPower.”

Helpful Report

Posted 5 years ago

“The worst customer service, ended up switching providers. it is now January and they are still sending me two different bills, one for up till now even though they stopped supplying our energy in November and another for over £300 which was from before we even moved in. I have called about 15 times and spoken to a different adviser every time where each one has given me a different statement saying what I had to do, one being 'just ignore it'. finally I think I have finally sorted it but they really need to train their staff and sort it properly. if I could give them less than one star I would, just avoid at all costs and if you are already with them I wouldn't advise changing unless you want a constant headache.”

Helpful Report

Posted 5 years ago

“Have been a customer with this excuse of a provider for 8 years and in the last 8 months have had horrendous treatment from them. Ongoing issues for 8 months which have not been sorted despite us calling, live-chatting etc a large amount of times. Each time get to speak to someone they reel of a different version of events and appear to make facts up (one example being that we joined them in Oct 2019 when it was actually 7 years prior!!!!). We are now attempting to switch providers however they keep blocking our switch. We spoke to someone only last week saying it was all completed and we could switch, only to be told today that it was blocked again. Disgusted and outraged by the service, lack of competence and treatment we have received. Strongly advise people to look elsewhere for providers as there are much more competent and helpful services out there. Surprised this company has not been investigated!”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,121 reviews