Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,103 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,103 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“Refined and pure distilled incompetents. If you want a company where you make payments and they lose them, estimate excessive usage and a company to whom you can never speak this bunch of clowns is for you.”

Helpful Report

Posted 1 year ago

“I have now left them for ovo because even for times like these they had become particularly expensive; using the lack of fixed tariff deals and ineffectiveness of Uswitch at this time to rinse their customers. Having left them 6wks ago they still owe me £107. If you try to call them they funnel you to their online chat and automatically end the call and if use the chat in a situation akin to my own they push you towards phoning them. I have no path to retrieve the money owed me. I have been assured a cheque is coming but have absolutely no trust in the customer service agent who spent most of our online chat trying to fob me off. I have also been told to expect the money in the past and been disappointed. I am lucky I have switched and that I am not truly vulnerable as many of their users are.”

Helpful Report

Posted 1 year ago

“I was on a prepayment meter with this company for 2 years. When I moved I recieved a bill for £172. Phoned numerous times to try and understand why someone who is struggling with bills on a prepayment meter has managed to incur so much debt over such a short period of time, without them notifying me before. The customer service assistant was difficult to understand and kept talking over me. I asked for everything to be put in an email as I couldn't understand him. No email! The man agreed to make a compromise where I would pay what I could afford and then we call it done. So I offered £50. He then later said how and when am I paying the balance. So he lied to me. He had agreed to call it quits and stop hastling me if I paid what I could afford then went back on it. Prepayment meters are supposed to stop us getting into debt, we pay a higher standing charge for this so they should stop being so greedy and help us people that are struggling with our bills and feeding our children.”

Helpful Report

Posted 1 year ago

“I agree with all the negative comments. Useless customer service - useless technology - great at harassing for payments but with no infrastructure to clarify.”

Helpful Report

Posted 1 year ago

“absolutely useless 60 calls trying to contact them for a vulnerable customer all contact option tell you to phone same number. Chat bot is useless and freezes up if you tell it anything more than basics”

Helpful Report

Posted 1 year ago

“They - their complaints department, their billing section and their customer 'service' department - are wholly and utterly useless. Their chatbot service is equally bad as is you don't fit exactly into the query box, their is a total lack of comprehension. There are more than twenty individual complaints and each time, the reply is; 'someone will get back to you in five working days'. Make that weeks, months or years - you will not get a reply, or if you get one, it will not be useful/addresses the issues/doesn't require you to prove something impossible to prove. I was asked to provide a gas reading - I don't have gas!”

Helpful Report

Posted 1 year ago

“Awful services related to boiler insurance. Called them on Friday evening to get a Gas Safe Engineer to come as soon as possible as I’m pregnant and have been diagnosed with carbon monoxide poisoning. The person I had on the phone asked to pay the excess for a visit (£99) and confirmed someone would come on Friday or Saturday the latest. Saturday afternoon, without any news from them and still no visit, I called them back. Nothing was recorded from my call the previous day and I had to explain again my situation. The person I had on the phone this time told me they had no one that could come before Tuesday (which means no heating and no hot water until Tuesday!) and just gave me the phone number of the company they use to call myself to get someone. The phone number was useless, no one replied when I called several times. I decided to find someone locally who found the leak and repaired my boiler within few hours the same day. And today, Sunday, they sent someone without informing me of their visit. Not only they didn’t react as expected about an emergency call for carbon monoxide poisoning but also, since we have contracted the boiler insurance with them back in January 2022, they never sent anyone to get the boiler serviced! To avoid!”

Helpful Report

Posted 1 year ago

“I have spent the past 2 days,getting hung up on after being on hold forever,and am now attempting to get in contact with live chat,so far have been waiting for half an hour,all I need is a code for my new card that actually works,the previous 4 I have been given don't,if this is how they treat new customers then I dread to think how existing ones get anywhere with them I would avoid them like the plague,I certainly will be switching as soon as i can,shockingly bad company”

Helpful Report

Posted 1 year ago

“Staff are so rude bombarded with emails and phone calls. Was previously on a prepayment meter they told me I owed them money I have been making payments using their automated payment line. Called again today to tell me they have added another £10. Late payment fee (how when I've been paying?) I've refused to give my private bank details over they want to take the payment automatically I declined which is my right I do not have to give my bank details to an energy provider i am no longer with? Very shocked how They are able to get away with speaking to people like this...I will be taking it further if I keep feeling harrased.”

Helpful Report

Posted 1 year ago

“Chat doesn’t work and cuts you off. Phone does the same. No idea how to resolve issues”

Helpful Report

Posted 1 year ago

“1 star is too many. I have been owed a refund since December 2022....been told different times each time I manage to someone on chat. 10 weeks later and I am still waiting for my refund. I was meant to be having a call back today between 9-11 and nothing. Tried calling again, unable to speak with anyone line just gets cut off. Go online to the chat and due to high call volumes, chat is not switched on. Customer Services is disgusting will just tell you anything to get you off the phone. Avoid like the plague!!!”

Helpful Report

Posted 1 year ago

“Evil nasty company never again”

Helpful Report

Posted 1 year ago

“Shocking contact setup. Purposfully conveluted and complex webiste often entering closed loop systems like refunds on there webpage which just referes you to the same pointless bot chat box again and again. How these companies are allowed to operate like this is beyond me.”

Helpful Report

Posted 1 year ago

“Scottish Power Business,, the 'Service' That is not a service,,, non existent... avoid..”

Helpful Report

Posted 1 year ago

“If I could give a minus rating, I would! The title "customer service" is a contradiction in terms especially as you can never get through to anyone! When you call, the message tells you that all the operators are busy and they are only dealing with those who are vulnerable and the call is disconnected. How do they know that I'm not vulnerable? Other option is "if you are able" contact them through live chat, what if you aren't able, whats the option for that? When the chat bot eventually works, the option I need doesn't exist so you are forced to choose another to speak to a person who also can't help and tells you to call in or use the APP! Would use the APP if it hadn't mysteriously decided that my login details were incorrect! In excess of 25 password reset requests, still no password reset email received but bills come through okay? Can't provide accurate meter readings, is this their ploy? Don't try the "contact us if struggling to pay" number as it doesn't work and neither does the email. Don't try the option on live chat as it won't get you passed the "pay now" box and if you choose pay later, will cut you off. Have now moved provider to a company who knows what the term "customer service" means. Don't ever use Scottish Power if you value your sanity”

Helpful Report

Posted 1 year ago

“Nasty company charged me slate payment not paying it going to the omsbudman been looking after my dad don't go with these”

Helpful Report

Posted 1 year ago

“Very poor customer service. They are very good at sending out bills by email and expecting them to be paid but you cannot speak to them by phone. They just try and fob you off directing you to apps or LiveChat. This morning I received two separate bills to the same account( I usually receive one bill that is has and electricity combined. I have tried to ring them. Their head office and main website has an out of date number that is no longer in use so I tried the Customer Service number. I tried option 4 as directed and there is a message,” We. Are very busy right now. Why not go online?” I am furious. I have a straightforward enquiry and cannot speak to anyone by phone. I am in a newbuild house and Scottish Power are the supplier. Can’t change supplier anymore! Eon aren’t brilliant but at these they have people answering the phone. Clearly Scottish Power need to pay the CEO less and get more staff.”

Helpful Report

Posted 1 year ago

“I have paid every bill on time, which I have repeatedly proven. Yet still they persist in threatening my 88 yr old mum who has advanced dementia with debt recovery, forcible keymeter installation, placing on punitive tariffs. They promise to desist but every week I find her shivering in her chair, afraid to turn on heating. I have spent hours on the phone, heard hollow promises and apologies yet still it goes on. I will have to find a company less relaxed about tormenting the vulnerable before they kill her off!”

Helpful Report

Posted 1 year ago

“Waiting on a call from complaints team …and as I expected, never called…. Soo unhelpful and ‘customer service’ ?? Absolute joke! Looking to switch now as don’t want any further dealings with this ignoramus, incompetent bunch of thugs!!”

Helpful Report

Posted 1 year ago

“Leave them”

Helpful Report

Posted 1 year ago

Scottish Power is rated 1.1 based on 1,103 reviews