Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,120 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,120 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

Write Your review

Tell us how Scottish Power made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had these so called smart meters fitted for a while now and after the second day I got an email saying there was a fault transmitting the readings and this will take upto 6 months to fix.. Why??? How does this happen why are those timescales so long? Either send an engineer out or remotely do it. We live in a remote age and things take 6 months to fix 2days after instalation... Today I've noticed my gas meter still isn't sending readings.. So I call the company again and ask why.. They recognise that it's not sending readings and say the system will flag it and they will send an engineer... I said I'm reporting it now and you've recognised it so please make this report and not wait for the system to do it. I was told that this was not the way it works. I asked how are they trusting a system to report a fault which is clearly faulty now??? I got nowhere. This is awful and I wish I'd never had them fitted.. So now I'm left doing the meter readings like before these meters were fitted so what's the point in having them?? Customer service has gone through the floor and the whole thing seems to have gone wrong for this company... Having been with them for years I'm thinking abiut moving on.”

Helpful Report

Posted 2 days ago

“Customer service very poor. Had a simple enquiry. One person gave the wrong telephone number as a link to resolve my enquiry; a second person was barely lucid. Switched to Octopus after they answered my enquiry despite my not, at that point, being a customer”

Helpful Report

Posted 1 week ago

“Terrible experience — exit charge applied without cooling-off period! I am extremely disappointed with Scottish Power. I was placed on a fixed-rate tariff and, to my shock, they applied an exit charge when I tried to switch — all without ever providing a proper cooling-off period. When I contacted customer service to raise this issue, the agents were not only unhelpful but downright rude and dismissive, speaking over me and refusing to listen to my concerns. This is completely unacceptable, and I will never use Scottish Power again. Avoid at all costs if you don’t want to be misled and mistreated.”

Helpful Report

Posted 3 weeks ago

“Terrible company!!!!!!!!’”

Helpful Report

Posted 3 weeks ago

“What went wrong that's an understatement!!!! Scottish power was supposed to take over my electricity & gas in February I was treated disgracefully from this company. I had no means for electricity for 5 hours Scottish power did not have the courtesy to inform me that it was not going ahead!!!! They had three means of getting in touch with me and not one of them reached out to me. I called Scottish power all I got told was to contact my previous supplier they couldn't help me!!!! Basically they were not interested in my situation!!!! Now they have the cheek to say I owe a bill for £34 it's them that owes me in compensation for a stressful 5 hours I went through. I have been advised to contact the energy ombudsman which I'm going to contact. I WILL NEVER RECOMMEND SCOTTISH POWER they are a disgraceful company!!!!!”

Helpful Report

Posted 1 month ago

“I have been contacting scottish power for 12 months because gas meter has been reading 00000....The smart meter they provided does not work.....Customer service keep telling me to take a photograph of outside gas meter....which reads 000000.....Nothing has been done....I need to know where i stand with my bills as i have been having estimates on gas bill's.....Scottish power customer service is very poor....”

Helpful Report

Posted 1 month ago

“Absolutely avoid Scottish Power! They placed a debt of £384 on me that I never took. All my explanations are ignored, and they keep changing debt collectors. Do not deal with them!”

Helpful Report

Posted 1 month ago

“The worst company I've dealt with, ever. They have no respect for their customers, dont bother to deal with compaints, ignore decision of energy ombudsman and more...!”

Helpful Report

Posted 2 months ago

“Terrible customer service, every time I call there is a ten second delay on the line between speaking and them hearing which is annoying when you have to call hundreds of times to get them to do something. I’ve been trying to get an electric meter removed (Used for old storage heaters from before I owned it) until it’s removed I have two electric mpans which means I can’t change providers. It’s been nine months and I’m still fighting to get it done. I have to pay them until it is done, so I’m not holding my breath. If you have the choice DONT CHOOSE THEM!”

Helpful Report

Posted 2 months ago

“I am been harassed constantly by calls demanding a settlement. I am getting 3 calls a day. - My usage peaked massively for two months as I was running dehumidifiers and as a result my estimated my annual bill went from £6k to 20k and SP want me to be paying £2.5k a month on DD. I refused and proposed to clear the balance over a couple of months.”

Helpful Report

Posted 2 months ago

“Absolutely rubbish, If I could give a corner of a star to Scottish Power. They are incompetent and also over charge you. Bad experience.”

Helpful Report

Posted 2 months ago

“I already set my electric and gas bills on direct debit, so every month I pay direct debit amount before start that month. But I moved to another house and I ask to cancel my direct debit and I informed that moved to another house so cancelling my account. So finally Scottish power gave me a final bill it's £134.0. seriously I disappointed with that. Bcz I'm living with my wife and that is 2 bedroom house. I payed £86 starting of every month. But I don't know how it's came that much bigger amount final bill.. Seriously it's very bad service. I never recommended Scottish power. They are take my money with fraud. It is fraud company”

Helpful Report

Posted 3 months ago

“Worst energy company I’ve ever dealt with. On December 17 th they took 3 payments from me instead on one to the tune of nearly £1100 pounds. They said none had gone through. If it had gone through I would have only had authority to take one payment. The house has smart meters. I flagged up the overpayments on 7th January today they inform me I can expect a refund cheque about the 16th February. Unbelievable.”

Helpful Report

Posted 3 months ago

“Meter stopped working over 4 years agobeen trying to sort it out. They won't replace meter. Been told I need a smart meter but property isn't smart. Ready I've been told that many different think when you phone customer service they are very rude is like they can't wait to get you of phone quick enough. They are just awfull. Never listen”

Helpful Report

Posted 3 months ago

“Absolute joke of a company we left Scottish power on 4th december and now 50 quid has came out of our bank they have set up another account from another flat to come out of our bank . Absolute joke of a company wouldn't recommend it to anyone”

Helpful Report

Posted 3 months ago

“Good to read of your bad experiences. I have been waiting about TEN YEARS to fix my " Smart meter " But this Christmas they have contacted me over 12 occasions over overdue bill so they obviously put all their resources into that department. Someone commented they were the worst energy provider in the known universe but think there is an energy supplier 2000000 light years away that maybe worse .!”

Helpful Report

Posted 3 months ago

“If I could give Scottish Power zero stars, I absolutely would. Their incompetence and utter disregard for their customers are beyond belief. For the past FIVE YEARS, they have been billing me for the WRONG METER at my flat. Despite countless attempts to get this issue resolved, they showed no initiative, no accountability, and no urgency to fix THEIR mistake. To make matters worse, instead of correcting their error, they had the audacity to add derogatory marks on my credit file. This has caused me untold stress, tarnished my financial reputation, and affected my ability to secure credit – all due to *their* negligence. Their customer service is an absolute joke – unhelpful, dismissive, and incapable of resolving even the simplest issues. After years of frustration, I cannot stress enough: DO NOT trust Scottish Power with your energy supply. They are the epitome of incompetence, and their actions (or lack thereof) show they couldn’t care less about their customers. Avoid at all costs. Disgraceful. My case has been escalated to Energy Ombudsmen & Ofgem.”

Helpful Report

Posted 3 months ago

“This must be the worst company i have dealt with, i have been in dispute for 2 years now on and off, i have gone from bills amounting to £35,000 to a £500 credit, then to a £770 bill. Why can this company not get a bill correct. Why can they never resolve you issues within a reasonable time frame.”

Helpful Report

Posted 3 months ago

“I have moved out my property on 19-03-24 and was on prepaid meters gas and electricity but yet I am being harassed by texts emails and phone calls and about paying my bill which you dated up to 11-12-24. If it’s not the electricity department it’s the gas. Several emails have been sent to each department but nobody’s listening”

Helpful Report

Posted 4 months ago

“SCOTTISH POWER well what can I say apart from they are the worst energy company in the known universe. First of all they ignore you as a new customer for 1 year, and in that first year they delete your account even when you have contacted them 3 times to let them know u have just moved in to the property and you would like to give them your details for them to set up an account. They don't send any info in the post that you have been requesting off them and when you contact them they have got no trace of an account with you at your new address. Some idiot in there office saying they have deleted your account so you have got and set-up a new account again. I wanted to pay as u go, they said no probs we will get back to you in the post. 12months later they send a bill of £2,350 and expect you pay straight away. They have completely ignored me for a year even after me contacting them 5 or 6 times to ask for pay as u go so I can manage my bills with my income, they gave me no tariff any info about the account or me being at this address it felt like they just wanted to trap you into there company by getting you into debt with a large first bill. So now me and my wife are stuck with these idiots for 5 years now and we have only payed off £500 of the first bill. Never in 50years have i ever been delt with this way with any energy company as them. I can only say avoid SCOTTISH POWER shop around for your energy. PLS TAKE NOTE....”

Helpful Report

Posted 4 months ago

Scottish Power is rated 1.1 based on 1,120 reviews