Screwfix Reviews

Name: Screwfix
Rating: 4.03

4.0 Rating 735 Reviews

77 %

of reviewers recommend Screwfix

About Screwfix:

Screwfix is the United Kingdom's largest multi channel retailer of trade tools, accessories and hardware products. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999, by Kingfisher plc, who also owns B&Q, and is listed on the London Stock Exchange.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Screwfix customer since 2013 and have spent lots and lots money over the four year period. I have recently purchased a Miter saw and stand to go with it from Screwfix Harrow branch. I found the saw to be faulty over the weekend and took both items back to the same branch for refund on the 25th day. I wanted to return the saw as faulty and the stand as “Not fit for purpose”, because the stand is has no use to me without the saw. There are lots of reviews on Screwfix website left by other buyer stating the same fault that I have experience with mine. I have been served by two members of staffs both failed to understand how a customer should be treated and their rights are. Specially the first lady who served me made comments such as “You had it for a month now brining it back” & “I cannot take the stand back”. It was made to look like that they are doing me a favour by providing refund for faulty items. There seems to be lack of respect to people/customers and their feelings among the staffs. I would rather pay extra, for better customer service and to be respected as on should be. The Deputy Manager Denis at Harrow branch has refunded my money but it could have been done in a polite and respectful manner.”

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Posted 7 years ago

“Today at at approx 16:10 I ordered a fan it wasn't the one I was looking for but as it was indcated that it there was 5 in stock and available for collection I placed my order and received confirmation of order, so I thought my search for a fan had ended. So imagine my disappointment when I arrive to collect my fan after traveling som distance only yo be told that there were no fans in stock due to stock error and then to be told the my refund would take 48 hours. This is one of the worst customer experiences I have ever received so much so that I believe it only fair that I share this for the good of others”

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Posted 7 years ago

“i went to st helens store to pick up 5 bolts, the store is a fair way a way so I went on my motor bike, at the store I gave the lady my name, address, she brought my bolts, then asked for foto id. I ask 1 of the ladys if she would take my wallet out of my back pocket, she said no. with being on my bike I had gloves on. I had a problem with taking my gloves of as I have a realy bad disfigured middle finger, which I cant straighten, due to very bad arthritis. and witch is very pain full to put back in my gloves. any way bolts were less than a fiver, so why did I need foto id. I gave her my name and address, which she accepted. ps I cant put a foto of my finger on here no attachment thing keith”

Helpful Report

Posted 7 years ago

“Bought some frame fixers , posidrive head not even in the centre of the screw. Two snapped off under tightning, Absolute overpriced rubbish. This followed on my asking for my money back on a rotary wire brush which disintegrated within 5 mins”

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Posted 8 years ago

“Went to Lowestoft store. Had issue with an order, asked to speak to manager. Wish I hadn't bothered he was rude and unsympathetic. Definitely did not want to provide me with good customer service. Will not be visiting thus store again, one very disappointed customer..”

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Posted 8 years ago

“Cheap B&Q overpriced rubbish. Far better quality and prices at proper builders merchants. They say professionals go there, yes maybe on a Sunday or if we only want to buy rubbish. Its about time these suppliers didn't exist as they only supply poor quality at high prices.”

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Posted 8 years ago

“went into screwfix Barnstaple to pick up an electric chainsaw I ordered online. Joe the assistant walked off rather than serve me and played with his mobile phone”

Helpful Report

Posted 8 years ago

“went into screwfix Barnstaple joe was rude, rubbish and horrible”

Helpful Report

Posted 8 years ago

“Screwfix there is a reason my electrical business does not use you even though you are on my doorstep who ever is in charge of stock needs another career You didn't even have the most basic of bulbs in stock it's pathetic”

Helpful Report

Posted 8 years ago

“BEWARE CLICK AND COLLECT IS A TOTAL F***ING JOKE AND WASTE OF TIME! ORDERED ITEMS ONLINE TO PICK AT THE BIRKENHEAD STORE, I WENT TO THE COLLECTION POINT BUT I WAS TOLD I HAD TO QUEUE IN THE MAIN QUEUE TO GET MY CARD PIN VERIFIED! THIS IS NOT WHAT MY CONFIRMATION EMAIL STATED! ' Please bring the card you have paid with and head straight to the collection point where you will be asked to verify your pin.' WHY ON EARTH YOU NEED TO GO THROUGH PIN VERIFICATION!! ITS ABSURD!! THE MAIN QUEUE WAS ABSOLUTELY CHOCKA BUT 3 TILLS WERE OPEN, SO I ASKED IF I STILL HAD TO BE IN THE MAIN AND ONLY QUEUE! I WAS TOLD YES! THIS IS DESPITE A HUGE PLACARD ABOVE THE TILLS STATING ' CLICK & COLLECT in as little as 1 minute'. SENSING MY FRUSTRATION, A STOREWORKER SHORTLY ENQUIRED IF ANYONE WAS COLLECTING, WHICH I WAS AND GOT MY ORDER, BUT AS THE 'COMPUTER SYSTEM WAS DOWN' SHE GAVE ME MY ORDER BY LOOKING AT MY CREDIT CARD WHICH IS WHAT IT SHOULD HAVE HAPPENED! AS I WAS COLLECTING IT THE LEMMING WHO DIRECTED ME TO THE QUEUE WAS STILL INADEQUATELY TRYING TO JUSTIFY HIMSELF!! ITS GOING DOWNHILL FAST SINCE B&Q BOUGHT THEM OUT!”

Helpful Report

Posted 8 years ago

“Useless!!! My partner and i ordered 6 led bulbs which were not in stock but were delivered to the store today. Total was under £17 and she is unavailable to collect the items today so i have have the receipt and intended to go and pick up the items but i am unable to do so without the card that was used to make payment. TOTAL inconvenience and will not be using Screwfix ever again... Contacted them on Twitter to cancel the order and the response takes ages. I would recommend to avoid screwfix and go elsewhere such as tool station. Shame really that the person who founded screwfix then sold it now owns and runs tool station, must have known the staff and procedures were a mess!”

Helpful Report

Posted 8 years ago

“Who's the fool? Viewed a product on the website and checked availability - could be bought over the counter at any of their Northern Ireland stores. Great, I thought and went to nearest store. Only to be told that not only was that product not available in that store, Lisburn, but in none of the northern Ireland stores. It would have to be ordered in from mainland UK. Misleading to say the least. Needless to say I'm now buying elsewhere so I was the fool for following their website promise but in the end they're the fools as they've created a non customer with a negative view.”

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Posted 8 years ago

“Wouldn't use them put a order in and it was 3 days later and very damage rang them didn't care we got your money and so what very poor service... and this is not the only order which been later ....I would go somewhere else wouldn't bother with this crowd”

Helpful Report

Posted 9 years ago

“Summary - buy elsewhere, don't rely on Screwfix!! To explain in more detail I ordered a radiator and was told this would take 3 working days for delivery and I confirmed with someone to fit this the following Friday 12th February. On Wednesday 10th February at 9.31am I contacted Screwfix on the 0333 011 2112 number and spoke to a someone called Emma who informed me that it was infact out for delivery today (Wednesday) and it was in transit. I said to her 'they've confirmed that?' and she said yes they have. So all day on Wednesday I waited in on the delivery and by 3pm I started to get a bit anxious as to where it was. I called the number again and was informed that it wasn't being delivered that day and it would be Thursday! I received a text message on Wednesday night to say the delivery was going ahead on the Thursday !! On Thursday morning I received a text message to say that the delivery wasn't going ahead and I was to contact the number 01604 215 000 (Panther Deliveries) and when I did so, I was informed that the radiator was 'damaged beyond delivery' - how a solid steel radiator can be that badly damaged I will never know. I explained that I had booked in someone to fit this radiator the next day, Friday therefore I needed a replacement ASAP. On contacting Screwfix again I spoke to Louise Mikolajewski and explained the circumstances of this radiator not being delivered and that we required it on Friday at the absolute latest. She said she would book this in for me and would call me back. As I have a 6 month old son, the time I spent on the phone over the last two days was not easy to do and not receiving calls back just added to the stress. My Father then called Screwfix several times speaking to Harley, Sue & Nicole on Thursday afternoon to confirm that it would be despatched and we would receive it on Friday although a time couldn't be guaranteed for arrival but it would definitely arrive on Friday. I received a text message on Thursday night to confirm a delivery time slot and everything was on course. However, this morning (Friday) I received a text message to say delivery would not go ahead and I was once again to contact Panther. Another huge inconvenience when you have a 6 month old screaming for food and someone arriving in the next hour to start removing the old radiator and moving pipes to suit. I called Panther and was informed that the delivery would NOT be taking place today (Friday) and that it did not reach their Scottish Distribution Centre on time. You can imagine my stress levels at this point hit maximum. Three days I had been expecting the radiator to come and now with the person fitting it on the way to my house I've been told it will not arrive - again!! I called Screwfix again to speak to Nadia or Louise, I was told that Louise had just arrived and she just needed to switch on her computer and she would call me back. In the meantime I called Kudox (spoke to Paco) to find out what was happening as well as Panther and learned that the delivery definitely couldn't be made that day as there was 'no space on the vans'. Louise did leave me a voicemail at the same time stating she would look into it and give me a call back once she had found out what was happening. This voicemail was left at 8.37am. By 9am I already had the answer from Kudox and Panther and tried to get in touch with Louise but I was told she was in a 'meeting' - I spoke to a Jason Boon (Ext 4983) who took every detail and said a Manager of that department would call me back as soon as possible. An HOUR later I still had no call back so I called again, all the while the person fitting my radiator had been sitting in my house drinking tea and twiddling his thumbs unsure of what to do! If he removed the radiator would the new one arrive this afternoon or would I be left with heating in the dining room and kitchen of our house until the following week?! We are also expecting a staircase to be fitting the following week in place of where the old radiator would be so this inconvenience is delaying the entire job! Now 10.21am, two hours after I spoke to Panther and I am no further forward and I am certain that thee radiator will not arrive today. Louise calls back at 10.34am and tells me that the radiator will definitely not arrive today which I already knew from speaking to the supplier more than an hour previousl!! Another total waste of everyones time and the whole Friday or having work done in the house for preparation of the staircase being fitted next week. This is a complete disaster and I certainly won't be ordering anything from Screwfix again. We were about to start a huge loft conversion and had priced all the materials from Screwfix however I think we will just take our money elsewhere.”

Helpful Report

Posted 9 years ago

“Very poor customer service in branch and on the phone to their Customer Service. Very rude, dishonest and incompetent "advisers" refusing to escalate matter to senior staff (e.g. manager or customer relations) - on several occasions refusing to transfer calls to the senior managers - liying that no one is available and despite multiple polite requests finally hung up. Will have to initiate an official formal complaint and refer to regulatory bodies and Trading Standards”

Helpful Report

Posted 9 years ago

“Screwfix prices seem to have increased significantly. I compared their Summer 2015 catalogue with their new Autumn 2015 and was astonished by the size of the price increases. I now go to Toolstation, it's much better value. I recently bought the same 200 pack A2 screws and Fischer plugs 30% cheaper!”

Helpful Report

Posted 9 years ago

“Rubbish customer service,”

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Posted 9 years ago

“I purchased an item and paid for next day delivery, the guy I spoke to on the phone the following day when it didn't arrive was extremely rude, I asked 3 times to speak to a manager and he refused to put one on the phone, I wanted a refund but he kept saying I had to wait until my item was delivered then I had to refuse the delivery, despite the fact the item still had not been put on the delivery lorry because they forgot!!”

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Posted 9 years ago

“trip 1 to buy pressure washer. Don't keep it in stock. Have to order it. Trip 2 collect pressure washer Find it is broken. Call to get it sorted but I have to take it back. Re-order. Then go back again to collect another!!!! Tell you what. I'll just have my money back.”

Helpful Report

Posted 9 years ago

“Previously bought a dewalt drill as part of one of their promotional offers included a free usb charger.... After 2 months using the drill I had to take it back. The drill chuck was non functional. As part of their policy to return back to dewalt for repair all accessories part of the original sale had to be returned. Whilst picking up the repaired drill, I noticed the sub charger wasn't inside the box. SCREWFIX Oldham is not accepting any responsibility and trying to say it wasn't in the box. I have lost all faith in this company. Any normal company would try and resolve this with there customers. It's a dewalt usb charger which I'm really not bothered about it tbh.. It's the principal. I found the store manager (Gail Fridge) to be very unhelpful and uncooperative. Sherif the phone down on me after not being able to answer my questions regarding the correct complaints procedure.. Very unprofessional. WONT BE USING SCREWFIX again. The staff training should be same as B&Q as they are the the same Company ran under a different name”

Helpful Report

Posted 9 years ago

Screwfix is rated 4.0 based on 735 reviews