SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not deal with this company at any cost there are hidden fees, after waiting for more than a month that they do not mention before purchasing, they said to pay 70 £ for the fitter then when the fitters came in they said why haven't you lift the carpet, they wanted to charge extra for lifting up the carpet which I wasn't aware of. there is not anywhere you can complain.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with the aftersales service from this company. would not entertain a warranty claim within the 1st month of delivery on a £1200 settee which was defective from new. Tried for over a year to get satisfaction from them, but had no success. Definitely won't be using them ever again or recommending the Company. Gave up trying in the which was what they expected would happen.”

Helpful Report

Posted 4 years ago

“Bought and paid in full 31August with delivery date 4th December but didn't arrive until 28 January.settee was also reduced after two weeks but no phone call to offer the reduction.I received a call to tell me there would be a delay at the end of November but the telephone manner not once but twice was nothing short of disgraceful,pure attitude and shameful but I suppose once they have your money.eh.I will never buy or deal with them again and down to there poor service and attitude three of my family went elsewhere.thanks scs now hang your head in shame.only good point was the delivery guys were first Class,thanks lloyd and Owen well done guys.”

Helpful Report

Posted 4 years ago

“Ordered a sofa in September 2020 and paid it in full ( Big Mistake). Delivery was due around 8th January but got a text on 7th postponing this date to earliest delivery 28th February. Contacted customer service by email (the only way available) to ask for refund. Should have had a reply within 5 days. I am still waitng for an acknowledgement over 3 weeks later. This company does not care about its customers.”

Helpful Report

Posted 4 years ago

“Ordered october 4th 2020 for xmas delivery then that got canceled then had to wait till 26th jan to find out they had got my postcode wrong and sent it 90 miles away from where i live good customer service as in the people you talk to terrible everythink else defo do not order from these guys they are useless ive canceled my sofa will go elsewhere”

Helpful Report

Posted 4 years ago

“Go on trust pilot and read 1* reviews mine are on there sofa's are no mor than cheap plastic no padding to seats that crease and look scruffy and cheap go elsewhere save yourself the battle of getting refunded technicians that lie saying furniture is not faulty when clearly there is genuine problems beware do not buy from SCS”

Helpful Report

Posted 4 years ago

“Good Staff terrible company. Let down 3 times over delivery. I can see from the other reviews I am not alone. Switched to another supplier who holds the carpets in stock and finally able to put my house up for sale.”

Helpful Report

Posted 4 years ago

“Today we were supposed to have carpets fitted that we had ordered from SCS, we were never told we had to remove the old carpet so when the fitters arrived they said there is an extra cost for ripping it up after they did this which they also ripped up all the gripper rods they then informed me they couldn’t fit my new carpet as the floor was damaged (probably from them pulling up the original rods) when I asked them to bring my old carpet back in they said it’s cut to it’s useless, I said I didn’t care it’s better than having a concrete floor with nothing on the fitter said it’s not his problem and “if I had ripped up the carpet I would have seen how bad it was” then argued the point with me when I said I was never told to pull it up he said SCS always tell people to pull it up themselves. I’m now stuck with a freezing living room with a 5 year old and a newborn 😡 to top that off to still awaiting sofa delivery which is pushed back to February”

Helpful Report

Posted 4 years ago

“To all you customers who are still waiting for your Xmas delivery sofas god help you when it arrives the foam they are using is horrendous it’s like sitting on a garden bench nothing like in showroom all 5 members of my family are suffering from lower back pain , total waste of £1500 , revisited showroom and foam is luxurious compared to mine , their excuse ‘ we have to give it time to wear in ‘ what a joke , regret putting foot in scs showroom .”

Helpful Report

Posted 4 years ago

“Purchased my sofa in September and was told delivery on the 11th Dec then informed the date was put back to the 24 to the 27th Dec Them changed to 11th Jan 2021 then was told 18th Jan after calling them once again today as they don't bother to let you k ow what going on it is now not expected until the end of February or March and that is still not guaranteed I have now cancelled my order and will also be challenging them legally for compensation I would never use this company ever again disgusting customer service !!!!!!”

Helpful Report

Posted 4 years ago

“Disgraceful company. Bought sofa in sept for delivery 23rd Nov. Got cancelled til 18th December then cancelled again to January 4th despite guaranteed delivery for Christmas. Got sofa 13th January and it is atrocious. The Centre seat is collapsing. Doesnt line up with other seats. Underneath lining is ripped and the back of it is just a mess. Taken many many phone calls to get someone to listen yo the complaint and not getting anywhere fast. Takes them about 30 mins to answer phones. Finally got a technician coming on Feb 4th to look at it. They can take it away. Cant sit on it without sliding forward and sidewards. Wont be accepting a repair under sale of goods act. Watch this space. Not convinced they will turn up. On NO account should you buy from SCS. Disgusting , uncaring company”

Helpful Report

Posted 4 years ago

“our 3 piece suite is still sitting in garage after 7 weeks. Unable to bring it into living room due to the strong chemical smells which we believe to be formaldehyde.Paid 2 thousand pounds for the furniture but scs dont want to know. Stay away from these liars. We are now going to donate the suite to charity and if we get any comeback regarding dangerous fumes we have emails from SCS saying there is nothing wrong with the furniture.”

Helpful Report

Posted 4 years ago

“5 months and still no delivery. No customer service Awful company. I had 3 delays to the delivery, now almost 3 months after the sofas were supposed to be delivered I have moved house and they said they are due to be delivered shortly. I contacted them and sent the new address, they asked for a utility bill or a council tax bill. I sent a council tax bill. Scs then refused to change the delivery address without a photo ID. I don’t have that as I have just moved and my driving licence has been sent in to be updated. If the delivery happened when it was supposed to I wouldn’t have this issue. I asked for a supervisor to call 3 days ago and nobody has been in touch. Overall it’s been a awful experience. If you are making an expensive purchase you expect a level of after care after the initial sale. Scs have no interest. God help anyone who has something go wrong. I can’t imagine you will get it resolved with this company. 5 months since ordering and still no delivery date. I am starting to think my money has been stolen”

Helpful Report

Posted 4 years ago

“THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID THEM. This is going to be a long post… but to give you the gist of my experience with them… they will lie to you, they will let you down… they will do a bad job (if you are unlucky enough to have them fit carpets at your home)… they will then wash their hands of you as a customer. To say that it's been a bad experience is an under statement. DO NOT BUY FROM THEM If you have carpets fitted and there is an issue… SCS will wipe their hands of the problem and tell you that your contract is with the fitter, not with them. So basically they send a cowboy round, he makes a mess of the job and SCS says tough, don’t complain to us, speak to the fitter. There solutions is to send the same clown round to fix it… even though he proved that he’s incapable of fitting a carpet. It’s unbelievable. I just hope that anyone that sees this, will go elsewhere and not order from them… save yourself the stress. ————————————————————————————————— We ordered carpets from them in October… first of all the estimate and quote we were given was wrong… turned out we would need more carpet, okay I can accept that… but I have to say after it was fitted I’ve never seen so much left over carpet… we definitely paid for more than was needed. The fitting… was delayed/cancelled twice, each time it happened at the last minute, each time they used excuses such manufacturing issues and couriers going bankrupt. (Funnily enough the fitters told me these ‘excuses’ weren’t true and that our job was being ignored by the fitters because they don’t like jobs on wraparound stairs). Each time they cancelled, we were told that SCS would call with a new date… but didn’t hear anything so had to chase it ourselves. SCS really don’t like contacting their customers. You will struggle to find a company with worse customer service. Going off point a little bit… we’ve called up many times to ask to speak to a manager… there is never one available. The manager will call us back they say… it’s never happened. It was looking like our carpet wouldn’t be fitted before Christmas, SCS hadn’t even confirmed that it was in stock… but out of the blue they told me that the fitters were coming in a couple of days. The carpets were scheduled to fitted on a Sunday, I was told Sunday morning and that they would call an hour before… so I waited, and didn’t hear anything… so I called SCS… they told it was still happening and that she would get the fitters to call to let me know a time… still no call. Eventually they arrived after lunch time (no masks), one of them inspected where it was being fitted, I showed him where I needed the carpet to finish… no problem he said… but he still managed to cut it too short. The three fitters were at my home for more than 4 hours… fitting the carpet to the wraparound stairs, ie to two stair cases and two landings. They were nice enough guys, I didn’t have an issue with them. Interestingly they were happy to talk about SCS and tell me how bad a company they were… alarm bells were starting to ring. I was quite grateful that these guys had accepted the job, the fitter told me that he couldn’t ignore the job and see us not get it in time for Christmas… that was until we inspected their work. They told us not to hoover the carpet for 24 hours and that it needed to settle… so we followed the instructions but we realised it was almost impossible to hoover it because it was loose everywhere, its not fitted. Around the doorways where it should go under the plates, it doesn’t, the plates themselves are poorly cut and fitted… just unbelievably shoddy. They actually cut our carpet over the road from us on a small car park in the rain, when they dragged it up stairs we ended up with mud and dirt all over our walls. During the fitting, there was lots of banging (which is to be expected) but it did damage the plaster on our walls… I could accept that if the carpet was fitted (but it isn’t), I’m not sure what all the banging was about. Like I said earlier it was crazy, the amount of spare carpet that was left over, there was rubbish including gripper roads, scrap bits of metal, nails, empty drinks bottles.. all left for us to clear up. My wife and daughter actually stood on bits of the metal that they had left on the carpets and cut their feet. We took photos, did a video and followed SCS’s complaint procedure and were quite relaxed about it… it was an inconvenience but we just assumed that SCS would be helpful and understanding and it would be resolved. How wrong we were. I would have thought from a health and safety view point that they would be concerned that we have loose carpet on the stairs… particularly with young children.. but SCS don’t care. They like to push the blame on to the fitters… they tell you that the contract is with the fitters… and thats it up to the fitter to correct the issues. If we only had a small problem, if it was only a small mistake, then fine… I have no issue with them coming back and rectifying it. But there was multiple issues… why would we want those fitters back in our house? SCS finally agreed to send a surveyor they also said that it may be possible to send a new fitter… great I thought until a few days later the surveyor was cancelled… apparently they have all been furloughed and SCS are back telling us that our issue is with the fitters and not with them. They sent me over their terms and conditions to show me where it says this… and apparently thats their final decision. Its laughable. My argument is that I didn’t pick those fitters, I wasn’t able to see their references, see examples of their work… SCS picked them, SCS sent them to my home… surely SCS should be vetting these workers? So why am I stuck with them… why can’t SCS send someone round to fix the job? Its because they don’t spend the money to rectify it. I was also told on the phone that we would be compensated for them cancelling our fitting twice… and that someone would be in touch to discuss that with us. Never got the call. You would think SCS would be interested to see just how bad a job it is… you would think they would want to do something to make sure that this doesn’t happen again? No… SCS don’t care, SCS are happy to keep using them… SCS want to send them to my house again. Don’t use SCS… just look at the reviews on here and other review websites… look at their shoddy furniture, look at all the customers still waiting on orders… look at all poor people who made the mistake of ordering carpet from them. Awful company.”

Helpful Report

Posted 4 years ago

“Poor quality sent emails to ceo, no help what’s so ever, don’t buy the insurance waste off money, I will go elsewhere to buy my furniture”

Helpful Report

Posted 4 years ago

“I ordered a sofa for delivery 2nd week of December 2020. Then got a message saying 23rd December and can we have the rest of the payment by 21st. Message on 22nd December, sofa not in warehouse for delivery. Delivery arranged for today. Delivery men said they couldn't get sofa in. Don't know how much they tried as I was working at home. I know find out that the process for redelivery is for me to contact an upholsterer used by SCS and pay him. £150. I don't know if others have done this.. I think if SCS used removal men rather than delivery men I may be sitting on a sofa now. Not sure if what the upholsterer does. Just take off the feet?”

Helpful Report

Posted 4 years ago

“Placed order end of August for delivery in November, the delivery date each week changed covid being blamed. Now we have been told it will be in January 11th... we will see can't see it happening myself thinking of cancelling order and go elsewhere.... absolutely shocking service”

Helpful Report

Posted 4 years ago

“Your team has members which are not fit for purpose .Fire them!”

Helpful Report

Posted 4 years ago

“DON'T BUY FROM SCS Furniture is of poor quality bought quinn 2 and 3 seater sofas with in a few months arms had collapsed spoke to scs and they said they would repair them technician came out twice to see the problem only to find the arms on the sofa were not finished properly missing lates of wood to hold arm in position all it had was carboard covering told them i was not happy and would like a replacement or refund as it was the manufacturer fault but was told it was a repair or nothing i am quite disgusted with this firm and will never be buying from them again so be very wary of this company”

Helpful Report

Posted 4 years ago

“I ordered furniture in September and was given a lead date of 27 November for delivery. I was then told it would be the following week because of a shortage of the chemicals needed to make the foam. This fact is actually true but the Store Manager decided to embellish this excuse by saying that the chemicals used are need in COVID testing and that's why they are in short supply. This is blatantly untrue as the two chemicals, Propylene oxide and Toluene diisocyanate are both carcinogenic and highly toxic. The next delivery date given was 21 December and then updated to 5 January and this time I was actually given a delivery date - today. I was then asked to pay the balance. I did that and 3 hours later received a text to say that delivery date had been cancelled and they couldn't yet give me another one. In the meantime I had been reading many, many horror stories from customers who had actually received their furniture and it was grossly inferior that that seen in the showrooms. Some of the photos displayed were horrific. I decided at that point to cancel the order and did so two days ago. This fact doesn't seem to have got through to all departments, despite the fact that I already have a full refund. I received a further text this morning to say my furniture will be delivered on 15 January. I decided to ignore this text. I'm sure they'll soon work it out for themselves.”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,847 reviews