SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made in store order which delivery was fine start of Oct then realised the premium care kit was missing. After many emails and phone calls between myself and SCS I am STILL waiting for something that I paid for and they haven’t given me. All I get every time when in contact with them is “sorry, but dispatch are sending again and will be with you in a few days”. Have even been given exact date of delivery and still not received. This is now coming up to THREE months from when the product should have been delivered. After cafe service is appalling…be careful”

Helpful Report

Posted 2 years ago

“20 warranty worth nothing! BEWARE! 20 year warranty against manufacturing faults on sofa frames does not apply after 6 years as after then (their words) "it cannot be a manufacturing fault".”

Helpful Report

Posted 2 years ago

“You do the selling very well but when it comes to maintenance you are very below the standard I had my suite 3 years it was paid for and I reported the sagging in the 2 chairs seats,the sofa fine.i had to pay £75 for someone to come out and look at it after several weeks I got in touch and after a bit of rigmaroll you informed me it was normal wear and tear,there was no offer of help even if I had to pay .in fact you were not interested..I know I will never recomend your company to anyone .you are a big disappointment.”

Helpful Report

Posted 2 years ago

“Had my sofas a year now. I must admit this is the biggest load of rubbish I have bought, more comfort on a park bench, and the quality is not what I expected,, never buy from this store again, give it a couple of months and il give it charity, if not it they will be skipped, wish I had spent a few pound more and got something decent.”

Helpful Report

Posted 2 years ago

“Do Not Buy Anything!!!!!!!! Had sofa 24 hours and looks shocking!! Stay away”

Helpful Report

Posted 2 years ago

“Salesman "Charles" lied through his teeth! We baught a sofa and arm chair, we paid for all the bells and whistles the better cushions this and that, the "insurance"is disgraceful. We have the Aurora range and whilst playing with my 3 year old the sofa snapped and collapsed down the middle. I thought it was entierly my fault untill recently. A family member saw our new suite and loved it, she bought a slightly different one, when hers was delivered the delivery man said to her that "she has the better sofa as the Aurora TENDS TO SNAP IN THE MIDDLE" and last week her arm chair snapped! She paid to have it fixed it cost her 400 and the man who did it said that no wonder it snapped as it was chipboard and that should NEVER be used on stress points like that. They are absolute cowboys i asked charles time and time again how long would the sofa last i have a young child they are clumsy accidents happen he said the frame itself would last for at LEAST 10 YEARS! And that the insurance would cover ANY other damage, we asked about having our cushions fixed as we paid for the better option and were dissapointed when they quickly started to bend out of shape in commenly sat in areas and were told that cushions are structural and not included under insurance. Avoid like the plauge Charles and his team will say ANYTHING to take your money.”

Helpful Report

Posted 2 years ago

“I would suggest avoiding this company at all costs. I bout 2 x 3 seater sofa's, after 3 months they have come apart in none less than 12 places. I complained, they sent a technician to review them and then said they will repair them. This is because i didnt make a complaint within 30 days of delivery, well, they were not falling apart within the first 30 days but i have been quoted by SCS as this is 'their legal obligation to repair them'. After pressing the SCS 'aftercare' team member, there legal obligation is to me, the client and nothing or no one else. I therefore requested they be returned and i choose something else but due to their 'legal obligation' they cant and the sofa's must be repaired. In other words, they gave me zero choice. SCS is a high street brand, but beware, they produce extremely substandard goods, i now know this after digging around and seeing the various horror stories. Their aftercare team, frankly do not care and should be renamed 'after taking your money we are the do not care team'. Utterly disgraceful service, disgraceful quality, and border line arrogance from the gent on the phone, especially when he simply cut me off whilst i was talking, and yes i was talking not ranting. Sadly though, looking at their review score and the countless complaints they have received they have no intention of improving and will continue to simply rip off unsuspecting customers. PLEASE, EVERYONE, AVOID THESE COWBOYS. THEY ARE SIMPLY AWFUL.”

Helpful Report

Posted 2 years ago

“The sofas I have ordered in August have been delayed by over 2 months, the store have no idea what is going on with them, manufacturing will not talk to them, no one knows why my sofas have been delayed. I am now at the point of getting trading standards aswell as the financial ombudsman services involved if my sofas are not delivered. There has been no transparency regarding the issue that has occurred with my order. I feel as a customer I am not being treated fairly. I have also received a bad attitude from Alison at the Abbotsinch branch. I also have the chat transcript from another employee stating they couldn't help me further as they have laryngitis. I do not want to cancel my order as I have already waited 4 months for it. I have a 3 month old baby in the house and have had no sofas since October as I was told by a person on the phone I would have them by then. This meant I got rid of my furniture for delivery of new sofas. The abbotsinch manager has failed to contact me both times he has arranged to and I have had to chase him up but he is always in meetings. This is surely not how scs conducts business. This is still ongoing and I have heard nothing back.”

Helpful Report

Posted 2 years ago

“Just received a 3rd delivery date and won't be depending on that, won't be using this company again.”

Helpful Report

Posted 2 years ago

“Two things. 1. They tried to extort me when I was to buy carpet from them. They added far more square metres than I needed. I knew this when I went to another company for the carpet. 2. They added extra £450 to the sofa I bought from them calling it a dismantle fee. The sofa could have come in pieces while they assemble them in my house. Rather they brought them assembled and they would not fit in through the door. Then charge me 450 pounds extra. Very poor customer service.”

Helpful Report

Posted 2 years ago

“Sofa ordered 23/7/22. Delivery date was promised 21/10/22. This date has changed multiple times and I was told that SCS had it in small print that 4 weeks either side of this date was acceptable. Delivery date is now estimated 1/12/22 which is over 4 weeks late - trying to get communication with SCS is torture. I’ve not even received the sofa yet and it’s been a terrible experience……”

Helpful Report

Posted 2 years ago

“Still waiting after 8 attempts to get a call back to get conformation of my sofa been cancelled and deposit back. Pushed into the purchase after advising we were just looking by been given a good deal at the time lead to belive if the new property fell through we could cancel which it did been trying si ce 20th September 2022 to get this done. Would not recommend SCS Cortonwood Barnsley to any one sales staff far to false and sale oriented.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS just received a 3 seater, 2 seater and footstool. All are damaged,so phoned asking for it all to be uplifted and a refund. After my conversation with the agent at the call centre, this doesn't look like it's going to go well at all. Really disappointed to be honest”

Helpful Report

Posted 2 years ago

“Delivery meant to be assembled, just dumped and we said it's meant to be assembled and told take it up with store and walked out making obscene gesture as he left,”

Helpful Report

Posted 2 years ago

“I wouldn't buy from SCS again. I have 4 or 5 dates for my delivery in November now that my old suite is leaving us tomorrow we get an email last night saying it will now be 7th November 😡😡 this totally ridiculous so I will be without a suite for 9days”

Helpful Report

Posted 2 years ago

“Faulty sofa delivered. After several weeks They sent someone to inspect it and said he didn’t have the necessary skill so they would send someone else. Several weeks later they same man returned!! It was ordered in my partners name but they had no problem speaking to me on several occasions. Today when enquiring about the next steps they suddenly won’t speak to me because of data protection. This company is a joke!! Do not use them spend your hard earned money somewhere else.”

Helpful Report

Posted 2 years ago

“Have had a Rafa leather 3 settee for nearly 2 years now. 3 weeks ago the settee developed a fault. Left arm rest became loose from the inside fixings. Contacted insurance and as it was a "manufacturer fault" they didn't want to know. Contacted SCS direct to explain the issue and they agreed with the insurance outcome, then went on to say" the frame is only under warranty for 18 months". This would have been easier to accept if was explained to us at the time of sale. We were sold the warranty as "all singing and dancing cover" which it clearly is not. Will never go near this company again after purchasing several settees in the past. So disappointed with the poor lack of support.”

Helpful Report

Posted 2 years ago

“AVOID THIS SHOP AT ALL COSTS. Had sofa delivered with a broken frame. Couldn't use part of sofa for four months until replacement delivered. Replacement came with no feet and 7 faults which delivery men found when unwrapping. One being that hinges didn't line up so corner sofa didn't fit together properly. Couldn't get full refund until 2nd sofa picked up so I am left with no sofa for five weeks until new sofa comes from a better shop! Scs Couldn't give a damn poor aftercare and shoddy quality furniture! AVOID THIS SHOP”

Helpful Report

Posted 2 years ago

“Sofa developed major fault ie sagging within 6 months and scs did not want to know. Luckily got money vack via section 75 on credit card scs washed there hands and their engineer could not find fault. Independent specialist was amazed by this. Avoid at all costs”

Helpful Report

Posted 2 years ago

“We had a corner sofa delivered but it had wrong feet and other issues. We had 5 delivery teams over several weeks coming to the house with replacement suites but with same issues. Finally a team arrived with the intention of fixing the suite but thy were sent with the wrong stuff so couldn't do it. The suite caused damage to our laminate flooring and it was agreed we would recieve £300 compensation for this, which we did. Finally we accepted the offer of a refund. The suite was collected leaving us with nothing to sit on. Now SCS are saying that the £300 compensation must come off the money we paid for the suite. Also we were told we had already received a part of the refund too but we have received nothing. No one says they know what is going on and we are minus a suite and short of £4650. We will now go to court if it is not paid soon in full. It has been a complete shambles from start to finish.”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,845 reviews