SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a sofa it arrived September. And we had some one out to it cause the cushions look and feel like it's about 5 years old. I wrote on the guys paper work that we was not happy with it and he said someone would be in touch. We gave heard nothing from scs. It's disgusting my husband wants his money back it was just short of a £1000. And it's disgraceful.”

Helpful Report

Posted 6 years ago

“I'm looking for laminate flooring for my lounge, si thought I would pop into scs as I w as close by. Its the first time I've ever been in the store, & after today, it will be the last. I'm a disabled lady, & use a walker to get around. On entering the store, I was aware of people at the back of the store laughing & messing around. I'm pretty certain that one of the men saw me, but made no effort to come & assist me. I wasn't able to move around the store very easily, because its quite cramped together, so I left after a few minutes. Isn't it the responsibility of the staff to look out for customers entering the store, rather than customers having to hunt them down for help?? I couldn't see if they even sell laminate flooring, & because I todays lack of assistance by the staff, I still dont know.”

Helpful Report

Posted 6 years ago

“I would never ever shop at SCS even if they was giving it away my Lincoln branch was a joke the manager Richard was suppose to be going to get a tape measure to measure the back of an armchair vanished and he never returned so we thought how rude was that then we was approached by this women named Joyce well apart from her suffering from viably diarrhoea she was just not listening to what we wanted in the end my Husband said I've has enough of her she likes to hear her own voice so my husband walked out they clearly need to be trained up more so they can hear what the customer is saying I wrote to head office and that was also a joke they didn't even acknowledge my letter so it speaks for itself really Mr & Mrs Harrison”

Helpful Report

Posted 6 years ago

“Our carpet and suite were both ordered in January.We have been told it’s been ready now for a couple of weeks.We were told we were to have the carpet fitting today and the suite to follow tomorrow, which was fine.All arranged time taken off from work.A phone call from the actual carpet fitter to us was taken on Wednesday last week 11th April and asked if he could rearrange for the Friday, but obviously as the suite was going to arrive the next day we couldn’t.We called ScS and they told us it would be no problem it was all to go ahead on the original day(today) and the Carpet fitter would arrive between 8 & 9 this morning. So we got rid of our furniture last night and took all of the carpets up this morning at a silly hour. At 10.15 we called ScS and asked where the fitter was.They said they would call us back in half hour as they couldn’t get in touch with the fitter.At 12.00,they called back and said the carpet was still in Belgium.The floor manager called Nav said that he wasn’t God and so couldn’t foresee that the carpet wouldn’t gethere,yet they were willing to fit it the following week after purchase. Now they still wanted to deliver the suite tomorrow but fit the carpet in 9 days time. We can’t talk to anyone higher than I store and all just keep passing the book.I would never purchase anything from here again.Customer service is most unsatisfactory.SCS Junction 9 Wednesbury.Absolute rubbish.Never again!!!!!!!!! And I’ve only given it one star review because I had to or they wouldn’t have got that.What a coincidence it was a day when the allocated carpet fitter needed a day off.”

Helpful Report

Posted 6 years ago

“My advice to anyone purchasing a sofa from SCS is to GO ELSEWHERE !!! Once they’ve got your money they don’t want to know or follow up any complaints ... !! Disgusting quality, disgusting after service ... 2 months old sofa, looks 10 yrs old, to be told it’s normal & I’m to “re-dress” it daily So read this & give your hard earned money to a company that is bothered to take customers concerns seriously ! 😡😡😡😡😡😡”

Helpful Report

Posted 6 years ago

“Liverpool SCS full of sharp practices, underhanded sales tactic on an 80 year old, who ended up with a settee she did not want. When asking for them to take it back they told her it is now 2nd hand and she'd have to pay 359 for sending it back. Upon complaining by letter, you soon realise that these salesmen will go to the lowest depths to gain a sale. Where are the Kray Twins when you need them.”

Helpful Report

Posted 6 years ago

“we ordered our carpets in stevenage and everything was fine till we paid. Was told they would ring the next day for a fitting day. 3 days later no call. 6 unanswered calls to the store later and someone answers but gives a large sigh that they will need to go the computer to book it. Booked for a Wednesday during easter (im a teacher). Two days before fitting and the store rins to cancel the fitting due to the manufactoror messing up. Wanted a call back to discuss as i had already pulled the old carpet up and had been messed around. No call back. I rang again and asked to speak to a manager, no manager in for a week. So i rang the head office, they say its unacceptable that there is no one in authority to deal with it, tells them to ring me back the next day. 4 days no call. Ring store again, very rude salesman responds "what do you want me do about it?!" says nobody in authority is in the store till next week. ring head office again, they ring store again and say they need to ring the next day to sort this out. guess what...no call. finally get hold of store manager who basically says there is no way to provide any compensation and as it all took place in the "lead time" they dont have to do jack. I will never, ever use them again. Once they have the deposit they make sure their contracts avoid all responsibility on their part so they can do what they like and your stuck.”

Helpful Report

Posted 6 years ago

“First sofa was faulty and was repaired but eventually a replacement was given.We waited 5 weeks for the replacement which was faulty again. The arms were not attached to the frame! I had to fight for a refund and the company really did not care . Please do not buy anything from ScS . You will regret it”

Helpful Report

Posted 6 years ago

“I bought a carpet from SCS. After five months it’s started threading at the ends and looking a real mess! My advise never buy a carpet from these.”

Helpful Report

Posted 6 years ago

“do not be taken in by the sales patter.do not buy the 5year warranty at a cost of £250.after 4 years our seating on the lazyboy sofas has sunk The padding is only guaranteed for 12 months.Only way to remedy this is to pay a chunk of money to have it done.lazyboy sofas do not have zips so can not do it ourselves very disappointed.”

Helpful Report

Posted 6 years ago

“I have to say I was apprehensive about the delivery of our sofa after I read the reviews on here. I don’t usually write reviews but as all of these reviews are bad I thought it was necessary for me to give our experience. We fell in love with a sofa in the SCS store Hedge End, the sales man did all he was supposed to - knew all the product info and tried to sell add ons or what ever. He was doing his job! He said delivery would be 5 weeks or after to us and we left happy as this was our move in date to the new flat. Given it was ‘after’ 5 weeks, we brought no other sofas with us - and soon it became apparent we were not going to receive the new sofa any where near to 5 weeks. We called the Hedge End store as the paper work advised and as other people have accounted, they said they’d call back but never did. At this point we realised ‘after 5 weeks’ was completely open ended and they weren’t actually doing anything wrong as there wasn’t an end date to the latest we might receive it. So we waited - and 9 weeks later I received a call to arrange the delivery of the sofa which was today. The lady on the phone read her script and it was nothing special, but she did her job. I was almost sure the sofa would arrive broken or not at all given the terrible reviews on here, but the crew brought it in and did everything they were supposed to and we are so pleased with the sofa! I’m not sure if I would go with SCS again as I would rather have a cement range of delivery estimation, i.e. for this case 5-10 weeks or at least updates on the status of it. Saying that if there was furniture in their store that I loved and I couldn’t find it somewhere else I wouldn’t not go with them. One other thing that I was a bit concerned with was that once you have confirmed a delivery date, there is no email or text to confirm this - so you might not receive it on the day you arranged and there would be not customer evidence that it was originally arranged. Anyway - from this I have learnt that no one review is a reflection of everyone’s experience, and whilst I think SCS could do more to provide a better service we got what we wanted and they didn’t do anything wrong on their part other than not call us back.”

Helpful Report

Posted 6 years ago

“We purchased a very expensive 3 and 2 seater settees in January and we got told it would be with them on the 6 March its now the 12 April and it's not even been delivered to them yet. Every time I phone up all I get told is we'll email them but nobody gets back to us, its us doing the chasing all the time. We'll scs you've got till the 29 April n then I can cancel my order and I can go somewhere else, and every time I phone head office and get put through to the correct department it's a voicemail. Never again will I use scs.”

Helpful Report

Posted 6 years ago

“Purchased a carpet in the 8th of January this year from the Plymouth branch of SCS. Was told that as it was for stairs it would have to be measured. Guy arrived and did his job (so far fine) was told that I had overpaid by £7 and that the store would contact me in 10 days to arrange fitting. Following week (15th) I returned to the store and received my £7. By the 25th noone had contacted me SOC I phoned and was informed that i was supposed to call them for fitting times .when I asked why the staff didn't offer when I'd been in to collect refund I was told that someone must have "messed up". Carpet was finally fitted in early February on a Friday afternoon. As it was a staircase I was confined to my kitchen as the guys layed it. Once it was down I went to vacuum it and then discovered the huge score running through the middle of the landing (which hd the bag of old carpet covering it). As I was away the weekend I phoned on the Monday and was asked by the store to wait 3 weeks and to keep vacuuming it as it was normal and would wear out. After 3 weeks I phoned the after care team. I was told that someone would come round to assess it. I asked for the following Friday as I could book the day off work. They agreed. Friday I waited in till 2pm and phoned the aftercare team and was told that he was booked for the Saturday like I asked for. I told them this was not the case as I was not even in Plymouth that day and had booked today off. They offered the following Friday. I said it would have to be the next Saturday as I couldn't take anymore time off work. Sunday I had a text from the survayer telling me he couldn't make Saturday as his "matrix" had booked him elsewhere. After a phone call he agreed to come out on a weeknight (Wednesday) guy came round,assessed carpet said it looked like a broken weave and was told it would be sent to the aftercare department. I then waited 2 weeks and had various phonecalls all asking when and what was happening only to be told each time that someone will call me by tomorrow. On the 27th of march SCS phoned me and said that I could have a replacement. They would call once the carpet arrived and arrange fitting. On the 11th April I called the store and was told that I'd be phoned back. I was contacted by the carpet department manager I explained that the fitting would have to be a Saturday as already agreed due to the wait This leads me up to date with all that's happened. The carpet still haven't been replaced. I told the manager over the phone that this is the worst service I've ever received and that someone should be repremanded over this . He said do I really think that's the case, I told him if I had done the same thing in my job I would have been sacked. Honestly I will never go to SCS again for any reason. AVOID AT ALL COSTS.”

Helpful Report

Posted 6 years ago

“We have spent over £2500 on carpet from SCS which should all be the same make ,colour etc.They blame the colour difference on it being a different batch but cannot explain the poor quality of the second carpet fitted.It has a completely different pile and feel to it,they have fitted an inferior carpet by mistake or because they cocked up.They have even lost the order off of their system but luckily I have the original paperwork.Their surveyor has basically said if it is correct on the order form and the supplier says he sent the right carpet then it’s tough s***. Nobody ever calls you back from the store or the aftercare team so you are basically banging your head against a brick wall.”

Helpful Report

Posted 6 years ago

“Purchased a rug November 2017, after 3 months the pile had flattened, telephoned customer service in Sunderland they said we had to take photographs of the carpet, they don’t do home visits, had a e-mail the day after saying it was heavy traffic and a normal characteristic of the rug to flatten with wear and tear and I should turn the rug around and use a rotary vacuum head to rejuvenate the pile, I had already done this but with little success, there is only my self and wife who live at the property. I emailed back to explain this but had no reply. After two weeks I e-mailed them again complaining about the rug and lack of response, the next day I did receive another e-mail with the same excuse that it was a normal characteristic of the rug and as far as they are concerned the matter is closed. I will not buy from SCS again, and will tell friend to keep clear.”

Helpful Report

Posted 6 years ago

“Rubbish! Took a week to send the order to the supplier. Then they couldn’t offer me a date for carpet fitting. Manager of the store was rude as were the staff. Tried to cancel my order and it’s totally impossible”

Helpful Report

Posted 6 years ago

“Excellent customer service beautifull suite excellent quality for the price”

Helpful Report

Posted 6 years ago

“Cannot thank or praise SCS enough. Their customer service at has been first class helping us well beyond their legal obligations. All the staff we had dealings with, Andrew, Craig and reception staff have gone out of their way to ensure we are happy with our final choice. Would highly recommend SCS Bridgend.”

Helpful Report

Posted 6 years ago

“Abysmal...Straight from ordering at Staples Corner store. Purchased Lazy Boy 3 seater and 2 seater and was told that the 2 seater is only available as a recliner option. So paid the additional amount until I decided to make a call on their online ordering service and was told that it can be made as a static version. Went back and told manager, so I had to pay a unnecessary visit. Was promised to be delivery within 6 weeks, turned out 9 weeks later delivery was due. Got a missed call but with voicemail that delivery would be in an hour. Prepped everything waited and waited and decided to call the store who then told me to call the delivery guys. Well they had been and gone, stating that they left documentation. Lies, there was none and that they cannot deliver till after Easter. Proceeded to call their head office where I was speaking to the most rudest, unprofessional, lack of inter personal skills personal I have had the unpleasure of speaking to. Trying to explain my situation, she spoke over me and became more and more agitated and aggressive as the saint delivery team did their jobs and its you the paying customer whom is in the complete wrong. Asked to speak to the manager but unfortunately, he won't be in till Tuesday. Utterly incompetent and lacking and form of warm customer service from the call. Its not worth dealing with these crooks, everything is your word against theirs and you will not win. SCS are absolutely are sham of a business and should be out of business in the not too distant future. AVOID!”

Helpful Report

Posted 6 years ago

“Our below review today is a copy of one that we originally posted on TrustPilot.”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,808 reviews