SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,849 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,849 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please read all reviews before you deal with this company.I ordered carpet for the whole house in May.Still waiting for my order to be completed.Laid underlay that is now ruined with footfall (not to be used instead of carpet).Numerous visits to the store no communication can't speak to anyone .They have twice bought the wrong size and the last time the wrong colour.A bunch of idiots carpet fitter fed up as he has to move all the furniture out of the room.Avoid Avoid Avoid!”

Helpful Report

Posted 5 years ago

“If you want to save your sanity and avoid your soul being destroyed, do not use this company . They simply DO NOT care, never call back, thats if they answer the phone in the first place. Lost days off work, damaged goods escalation to Head office gets you nowhere as the Store won't even tell them what is going on. 6 months down the line and I am fed up to the point of going to the store and dumping the stuff outside. Threaten legal action and they just ignore it. Trust Pilot reviews are a complete falsehood.”

Helpful Report

Posted 5 years ago

“Had a Corner sofa delivered in March in September had a Metal spike break through the leather tearing my shourts and cutting my leg call customer service who sent a repair man to look at it . all ho done was pull the broken spring out and that will do 2 weeks later chased to see when the repair would be done only to be told they were replacing the sofa . Then told it was discontinued another month later the same issue on the other side of the sofa . no response from Email about the cut to my leg no consideration for the customer very poor”

Helpful Report

Posted 5 years ago

“Greta In Bromborough store in the Wirral was so unhelpful. Avoid!”

Helpful Report

Posted 5 years ago

“Bought 2 recline sofas (Pendal)paid £1,500, delivered 5th october 2018 the material went patchy on both sofas, not just on the seats,I made a complaint as only had them 5 months, still under guarantee. SCS would not refund or change them or recover them.I complained to Resolver on the Martin Lewis web page, also escalated to the ADR complaints,but the answer off SCSwas complaint FAILED, I will never buy from them again.”

Helpful Report

Posted 5 years ago

“Sales team great at Purley, once the deal was sealed it was all downhill. The carpet wasn't laid after 10 days of purchase as promised, the initially fitting date was cancelled, excuse given "" Carpet was no longer in distribution"" Just utter nonsense. Eventually fitted after almost 6 weeks. The only saving grace was Ryan the carpet fitter, who managed to do a good job although scs had messed up the measurements. Five stars to the carpet fitter, no stars to scs. And getting through to the Purley branch is a joke, no one ever picks up the phone. Now let's see if the sofa arrives on time, or will there be more dumb excuses”

Helpful Report

Posted 5 years ago

“My Aunt who is 88 years old ordered a new carpet and sofa. The carpet was meant to arrive yesterday and sofa next week. She had to sit on a kitchen chair from 8am and sat there the whole day waiting on them coming. A phone call was made during the day, where they said to give it till 8pm!! Really!!! They were going to fit a carpet at 8pm!! We phoned again and guess what...they don't know what has happened to the carpet!! Sofa delivery has also been cancelled and after she had a 30 min wait on a phone she was told today that there is a "conditional" delivery date of 3 December!! She is 88 years old and now sitting with no carpet or sofa in the middle of winter! Appalling service don't go near this place”

Helpful Report

Posted 5 years ago

“Having been told I would receive a refund needless to say after 4weeks I'm still waiting an utterly woefull company that no one should go near.”

Helpful Report

Posted 5 years ago

“After less than 2 years, our leather corner suite began peeling. After the issue worsened to several (9+) places, I reported it to SCS and suffered the same appalling tactics as experienced my many reviewers. After 7 weeks of being ignored, I called them again, was put on hold for 35 minutes only to be told that their decision was that the issue was "wear". Really!!! This was not some low-end leather sofa. We opted for the higher-end option which we believed would last. We've had leather suites in the past which have not suffered from this issue which is obviously a quality problem. I have escalated to their senior management but have little faith that they will deal with the problem. Whilst I await their pleasure (apparently at least 2 weeks), I will be contacting trading standards and the finance company. Suffice to say that I would not recommend SCS at this point. Pity I can't give 0 stars.”

Helpful Report

Posted 5 years ago

“Would give no stars . Currently sueing SCS. DO NOT BUY FROM HERE”

Helpful Report

Posted 5 years ago

“Would give NO STARS if this was an option!! F***ing jokers this company are! Right from the word GO...and at every stage so far! And the bloody sofa hasn't even been delivered yet!!! I am dreading Saturday!!”

Helpful Report

Posted 5 years ago

“The one star is for the carpet fitters and carpet. Delivery service and customer from Hull store and head office appalling. Fitting cancelled 4 times, when questioned no fitting had ever been booked at all!! Never return your calls and when you contact the head office or store always waiting at least 30 minutes on the phone. Sent complaint email never received a reply even after second email. We do not recommend and we will never use SCS AGAIN.”

Helpful Report

Posted 5 years ago

“Buying Service was fine, product however is absolutely rubbish, had a corner sofa and love seat for around six months and I will be lucky if it lasts another 6 months. Wood frame inside the sofa and love seat have become very noisy and there are loose threads appearing on a daily basis. We also paid extra for the ungraded foam which appears to be sub par compared to most other company’s standard foam. All in all a very cheap and nasty product masquerading as a premium product.”

Helpful Report

Posted 5 years ago

“Delivery guys very pleasant , However after a couple of months of having my Endurance sofa , received a letter from SCS saying there was a fault on this model . Appointment made for upholsterer to come and fix fault , which he did , after taking sofa to bits and removing two bent steel rods out of seat cushions . The cushions are solid and uncomfortable , it's like sitting on a wall , have constant back and neck pain if sitting on sofa for any length of time . I wish i had gone elsewhere now , Would not recommend the Endurance Range at all , Cheap , solid foam used in cushions . Will now have to save to buy a replacement from elswhere .”

Helpful Report

Posted 5 years ago

“Pathetice service. My parents were expecting their order on 21/10. After numerous phone calls (which in average took 30 mins for them to answer) was the order chased up. Even then no one could provide an explanation till 5 days later. Their store manager seems to be busy to answer the phone. Although the call handlers and sales team are pleasant enough ( want the money) the procrsses are totally incompetent. The only good part of the service was the carpet fitters and they Are and external company! Please save your time and money and go to a business that will care about you as a customer.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“This is the most incompetent service i have witnessed. My parents were expecting their order on 21/10 - only after numerous phone calls (which can take up 30 mins for them to answer) did someone chase it up. Only after 5 days did i get a response, even then there were delays. We still havent received our order. Please save your time and money for a business that will actually care about you as a customer”

Helpful Report

Posted 5 years ago

“PLEASE PLEASE PLEASE!!!!!!! do not buy from this uncaring, ignorant and money grabbing company. We had a battle with scs over misrepresentation made by one of their managers called John at their store in Sprowston Norwich, he lied through his teeth to get the sale, after 4 months we won our case with the credit card company and got a full refund, it took a hard battle because of the lies made by scs, if you do have a problem getting a refund through your bank, i recommend that you never give up and fight scs with all you have, scs will be hoping you give up.”

Helpful Report

Posted 5 years ago

“Avoid this company, full of promises they can't and won't keep.”

Helpful Report

Posted 5 years ago

“The aftercare have said some bizzare things to me to make me think all is being looked into, phone a few days later and no one is taking action to rectify your problem. The carpet is great just hope there is no problems come fitting day because aftercare is was like after work 3 days off staying at home waiting for solutions to be rectified and on the day no one called to say no one will be coming, I found out when I called them myself and when asked if they were going to tell me there was no response to my question apart from ummm ummm its the stores problem. Why even employ a customer service team, I think its probably just because its a legal thing there is no interest from scs to improve their cs services via training or whatever else can help, i think they have figured out that for there business model its more profitable for them to bot invest in cs. So the more people that see these reviews the better. They can then at least have an idea as i did not look at scs reviews before purchasing, obviously they probably have many happy customers more happy then unhappy But if you have an issue then based on my experience with this company i honestly feel youve got a job on your hands.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,849 reviews