SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,807 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty livingroom carpet, line across width and 18" shade difference. Carpet fitter said "line would fade" It never and still hasn't. Contacted SCS to complain with photos ect manufacturer agreed to replacement carpet free of charge. All very helpful and nice on the phone. Fitter came today to fit carpet same fault he said "all the carpets he fits have that fault!!!" Told him to take it away. Ordered carpet March not fitted till months after due to Covid understandable. Just had phone call off SCS all carpets have fault when rolled and cut. Not as fitter said "it's the end of roll" We now have been given two choices have replacement carpet fitted wait 12 weeks to see if line goes after hoovering then if not we get replacement carpet or turn down replacement carpet and make do with faulty carpet. GREAT SERVICE FOR AN 83YEAR OLD LADY I THINK NOT WOULDN'T TOUCHED SCS WITH PROVERBIAL BARGEPOLE DISGUSTING”

Helpful Report

Posted 4 years ago

“After placing initial order, I had to chase SCS to confirm details & arrange fitting despite website asking when they should call & offering option of "call now". All booked for fitting in 4 weeks and then 3 days before fitting it was cancelled & would be another 5 weeks! I'd already ripped out my fitted wardrobe to prepare for carpet fitting and when I expressed my disappointment, the response I got was unbothered. Arranged for a different carpet to be fitted sooner which was confirmed by store. Then I received order confirmation telling me the carpet would be received to store a week later than my fitting? So I Emailed the store and received a blunt email telling me it was "ACKNOWLEDGED" and fitting date was as agreed......And now 5 days before fitting Ive been told they can't do it! Got an email to call a number - rang the number & was told they (Customer Service) can't help me I need to speak directly with the staff who booked it...who had emailed me to call Customer Service?! Eventually get an email to tell me fitting can be done a week later.....surprisingly fitting could be done the day after my order confirmation stated it would be received in store. Said cancel it and they just said Okay. Terrible customer service. Poor attitude. Poor organisation and frankly I believe you've lied to me.”

Helpful Report

Posted 4 years ago

“Bought a sofa and within a couple of months the springs were coming through the fabric, ripping clothing and skin. We've been trying for nearly 6 months to get the sofa changed or repaired but despite emailing and telephone calls no one gets back to you.”

Helpful Report

Posted 4 years ago

“Terrible experience. Purchased a online in June, was informed I would be called right away to go over purchase before it was processed. This never happened. Everytime I called I was told that someone from Carpets would call me back. This never happened. Eventually I got a call mid July to say they could fit the carpet in August. When the fitter turned up there was no underlay or carpet grips with my order, as I was sick of walking on floorboards I eneded up buying some underlay on the day to finally get my carpet fitted. (The fitter actually phoned SCS and said he no longer wants any work from them). Not worth the hassle, reeled me in with the good promotions but I will not be ordering anything from SCS again.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with my experience with SCS. Having to find somewhere to live during a pandemic, an already stressful time I have had to deal with a company that does not sell me the right product, gives me a faulty product and then also never returns my phone call after being passed from one department to another. All I want is the sofa I thought I was buying and apparently it’s too difficult to get this right. Customer service , what customer service???? Back in June I moved properties not having any furniture I bought a sofa straight away and was told I had to wait 6-8 weeks (which I was fine with) I was never told I could upgrade to a foam sofa and when the sofa finely arrived I was shocked at the state of the sofa. A technician came out and explained I was given a fibre sofa which requires a lot of attention and upkeep. The sofa seats looked worse than a second hand sofa I could buy off Facebook. He also explained that was a large tear in the cushion which he sewed straight away...I was not happy about that Iv not only been missold a product but also had a faulty one. I have rang,emailed and FB messaged SCS to organise a foam cushion which I was happy to pay the original upgraded price but no one is getting back to me, everyone I speak to passes me to another department and getting nowhere. I am now at a loss of 3 weeks of no communication that I am now having to take this further in getting a refund and taking the sofa back . So disappointed with the customer service and the whole experience. I never write reviews but I feel so strongly about this and suggest avoid SCS at all costs i regret shopping and spending my money with them”

Helpful Report

Posted 4 years ago

“Would never buy from scs again. Look good but quality worst ever. Not angry just honest and disappointed.”

Helpful Report

Posted 4 years ago

“Awful failed to deliver carpet or fit. No contact since for last week. Will be taking the, to court for refund. Can only talk to call center after waiting 30-40 min on hold and they Are no help as can’t get hold of anyone. No accountability no morals. No one calls back or replies to emails. Awful store and should be shut down !!”

Helpful Report

Posted 4 years ago

“Went there in 2017 bought two Lazy/Boy swivel chairs. Husband thought they were a bit pricey at approx. £1.500 the two but the sales woman said they are 100% leather and are made in America that's why the price. November 2019 first time ever tried to raise my chair higher it has a mechanism to do that underneath the chair. As soon as I sat back on the chair it went down again. Contacted SCS to be told they charge to come and confirm you have a problem cost£75.00 not refundable once confirmed you have a problem. I would not trust who SCS send in after reading customer reviews. So got my own report done once the Virus abated slightly. Had the man in who has been on BBC Television he is at the top of his game. Whilst here he examined both chairs seats have collapsed due to cheap fillings. Both chairs he confirmed have manufacturing faults. Cost of report £275.00 and he took pictures as well of everything. I sent the report and pictures to SCS they have not argued or disagreed with the reports findings. But apparently want to offer me 60% towards the cost of replacement goods. Why would I want anymore of their cheap rubbish? man who did report nearly floored me when he said these chairs are not 100% leather. Certain area the covering is vinyl dyed to match what leather there is. And that the chairs are made in China he found the label hidden underneath the chair. If stupid enough to have replacements which I am not will be in this position again within three years as doubt if would be made to a better quality. What really gets me is they want to charge me for usage of these chairs for the 2years and 8 months I had them before I noticed the problems. They might be allowed under consumer law to charge usage but morally no. A decent company would say sorry and give a choice to the customer of money back or replacement goods, What I find worst of all is the staff must be instructed to lie to customers or why would the woman at the Colchester store lie to me and my husband. If she was lying off her own back she would be frightened surely of losing her job. Now you also have to go through Alternate dispute resolution before Court action. But Court is where I will be taking this. In short do not buy anything from this company they are rubbish and sell rubbish. Read SCS members complaints over 2.000 members we cannot all be wrong.”

Helpful Report

Posted 4 years ago

“Don't use this company! Absolutely shocking customer service,there suites are horrendous,I had mine for 4 weeks,it had at least 6 serious faults on it,contacted the damn rude David Knight,at first he got a lady called Marie to ring me,i sent pictures and demanded compensation for all the stress this company had put me through,I got a sincere apology,what a joke,i demanded my money back,but i asked if possible could I keep hold of one of the sofas due to having a very sick 4 year grandson living with me,i told Marie he tube feeds,has kidney disease and is waiting for a transplant,her reply was no sorry if we dont take them you won't get your refund,they collected them,my new suite (obviously from another company).. wont be ready until September,i sent pictures via email 6 times to David Knight and Marie Robson of my precious grandson on his feeding tube sat on the floor 😪,they've never replied! Hang your heads in shame SCS!! HORRIBLE PEOPLE! Lucilky for myself and my family a lovely company has heard about my story and loaned me a brand new suite until my new one arrives.. HONESTLY PLEASE DO NOT SHOP AT SCS THERE SO DAMN IGNORANT AND RUDE!! Let's see if I get a response on here off scs! I doubt it..”

Helpful Report

Posted 4 years ago

“The worst! After a 5 month wait my sofas arrived damaged and falling apart. The leather is all loose and crippled and it has holes in it. They also sent the wrong model of foot rest. It’s a different material and colour to the sofas. No one has returned my calls or emails. I am so upset and very stressed. I wish I never bought them. Terrible customer service”

Helpful Report

Posted 4 years ago

“By far the worst after sales service I have ever had to deal with, never trust anything they say or buy from them again”

Helpful Report

Posted 4 years ago

“Took delivery this month 1x 4 seater sofa plus 1x3 seater sofa , both sofas were badly made rucking of fabric , unstable , feet of sofa not all on floor , gliders falling off, dents in arms ect should not have been passed by quality control. Unable to contact people to rectify this . Have e mailed their offices -no replies -Have contacted solicitor , will be taking them to Small Claims .”

Helpful Report

Posted 4 years ago

“This has to be the worse company I have ever come across Like every sales dept, they are all smiles and chirpy when they want your money. I also completely understand there is a global pandemic, but the issue we experienced was down to sheer idleness in the store and no interest once that sale has gone through, it was very obvious that I was being dealt with by a sales team who'd been in the job for a very long time and had heard it all before and literally have no interest. It’s now been 5 months since we ordered the carpet. We got half fitted 2 months ago and the order half was left with doors taken off and small patches of underlay laid. I have called the store 19 times to be directed to HO and told I will be called back, I still haven't received that call. Worst company I have been involved in in my lifetime. Please please if only one person avoids, I will have achieved something I have written to the departing CEO David Knight with all the details, so I await his response! I like must, ignore these reviews but from my personal experience, and from this experience alone, I will never use SCS again.”

Helpful Report

Posted 4 years ago

“Had replacement carpet fitted as first one was faulty ...now this one is the same dont want to have to wait 6 months to get it sorted as with first one wouldn't recommend ever buying from them customer services is shocking there a big rip off ..saved for a long time to buy carpet”

Helpful Report

Posted 4 years ago

“Absolute dreadful after sales , corner suite less than 1 year old has springs poking through leather , stitching all come away from middle of seats , they have no interest in fixing this , contacted Chief Executive and he’s not interested too , save your hard earned cash and shop elsewhere”

Helpful Report

Posted 4 years ago

“Awful customer service, no one cares to resolve the problem, only after sales but doesn’t café about customer and product missold and sales agent not willing to take responsibility”

Helpful Report

Posted 4 years ago

“Customer service is fine while they are trying to get your money after that point they couldn't care less! After 9 months of having 2 recliner sofas they are falling apart all foam coming out, firstly they said they can fix it, waited 3 months for them to come and fix it to then get a phone call to say they aren't fixing it and to go to store to reselect, we went to store and all the sofas have the same manufacturers so will have the same problem, even the manager there said this he told us to call after care to get a refund, 3 weeks later we have been back and forth between departments to get a refund because none of them know what they are doing, being told we will get a call in 48 hours everytime we call and we get nothing! Still no refund for 2 sofas that I could have made better myself!”

Helpful Report

Posted 4 years ago

“Faulty cushion stitching on £600 chair. Chair not 12 months old and still under guarantee. Notified SCS via email, phone call reply within days ,which was very good.Was given a e mail address and link and asked to send pictures ,have now done this twice but have never had a reply .Chair still faulty .First notification to SCS was 15.05.Poor to say the least”

Helpful Report

Posted 4 years ago

“Ordered a carpet over four weeks ago.was given a delivery date for 17th of july called on the 15th of july to confirm as had taken day off work was told everything was fine it was booked in for the 17th waited all day no carpet called at 4.45 pm after 45 minutes on hold was told my order had been cancelled on the 16th no phone call no email to even let me know.totally not interested in there customers..so went to my local shop for a refund as I paid cash and wanted cash back not put on my card as I was not waiting any longer as I was going to go somewhere else and the manager who asked did I want to re order and then wait another 4 weeks for delivery. As if.and while in the shop waiting for the cash while at 1st was told they never had that kind of cash in the shop total lies as I said I wasn't going anywhere he goes and gets it.while challenging the issue I mentioned his face mask was only covering his mouth not his nose he told me u dont need to have it over your nose and when I replied yes u do his comment was it's ok I'have asthma absolute joke and disrecard for customer safety will never step foot in this shop again .definitely a place to avoid..”

Helpful Report

Posted 4 years ago

“Do NOT use this company, I had carpets fitted throughout my house, the damage to my decorating was unbelievable, they will not admit to causing damage, and the will NOT give me the names/ address of fitters to peruse a claim. DONOTUSE”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,807 reviews