SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,807 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered two new suites in June, knowing there was a 12 week wait which is normal, went into store and ordered a new carpet for same room & was told new suites were to be delivered on 9th October, great, but they could fit new carpet before suites arrive, now been told there estimated to arrive in the new year, 4th of January, 6 months nearly, what a joke of a company, going to trading standards, this must be breach of contract”

Helpful Report

Posted 4 years ago

“Had our sofa 2 years but paid for warranty on the leather and the recline mechanism, may as well not bothered ,they just wasnt interested,would never go there again and advise people who say they are buying from tere”

Helpful Report

Posted 4 years ago

“Avoid at all costd and ignore the manipulated Trust Pilot reviews. You will have nothing but stress and disappointment with anything purchased from this bunch of chancers”

Helpful Report

Posted 4 years ago

“If you would like a sofa in the wrong colour,the wrong material and without any legs this is the ideal place to purchase one. Customer Service is none existent. After numerous calls I am now expecting a replacement in November.”

Helpful Report

Posted 4 years ago

“Had our delivery 2nd October 4days later the foam disintegrated in the arm. Having a good look at it then found over 20 big issues with saga and chair. Wonky arm on chair, base of sofa and chair to arms inch out on each side. Material all puckered and support leg under the sofa 1" off the floor. Complained to customer service representative and after realing off all the problems I had a sarcastic "is that all" Told it needs to be inspected and a report done. Coming 15th November. Ready for a fight for money back. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Absolutely Rubish service”

Helpful Report

Posted 4 years ago

“We ordered a sofa and swivel chair after 3 months we noticed the cusions sinking right down to the base and could feel coil springs and the wooden frame also the swivel chair started tilting and had the same collapsing of the foam filling,may I say I weigh 11st 2 and my wife 9st after contact to their customer care a heavily tattooed man turned up and after being pleasant enough became agitated when trading standards were mentioned, anyway we eventually received an email stating that we should regularly plump the cusions up and sit in alternative positions,and did we take their upholsterers advice ,what a complete farce he didnt even know it was coil sprung as he kept saying it was web sprung ,what a clown it had immovable cusions and was a sofa bed..anyway we have wasted £1350 on an inferior suite that was shipped from china so be aware if you make a purchase and something isn't right they will do everything possible to fob you off,”

Helpful Report

Posted 4 years ago

“We paid over £700 for our carpet which has been poorly fitted, SCS have been disgusting in their behaviour, we had the carpet fitters back after much pleading and said carpet still has a hole which can’t be fixed and is fraying , this awful company have offered us a Paul try £100 compensation and won’t budge on this despite the fact that we will shortly have to replace the carpet as they use cowboy carpet fitters AVOID”

Helpful Report

Posted 4 years ago

“Customer service is appalling through no fault of our own my 3 seater sofa was brought in a van damaged and never got off the van. We have waited a week for information to what is happening but no one will take responsibility just get passed from pillar to post when I phone. I will not wait 12 weeks for a new one I want my money back with comp for all this stress. I will go to the papers with this. I wish I had never heard of S C S and feel sick everytime their advert comes on knowing how they treat people.”

Helpful Report

Posted 4 years ago

“Dreadful customer service...we bought a sisa italia couch and chair, thinking it was quality the chair is like a sinkhole... no support whatsoever. They Sent an upholsterer to look at it who said it’s fine (but offered to sort it for £70)an independent upholsterer says the wrong type of foam is in seat... too soft! Now they want to charge me £75 for someone else to look at it! No customer support at all .... never again 😡”

Helpful Report

Posted 4 years ago

“If I could give a minus star it would deserve it Avoid at all costs as they are a bunch of liars who sell goods then either don't deliver or sell you very shoddy goods.Before buying check out a FB page called SCS complaints page where lots of people post their horror stories Customer service non existent In my case let me down on vinyl flooring and lied about installation when I had been dumped for a full house fit Needed the room doing as son was having open heart surgery and needed to self isolate They didn't show up Awful after care and offered £30 compensation They are not part of the furniture ombudsman scheme and that says it all CAB bombarded with complaints and many envoke section 75 to get refunds or take small claims court cases Please don't buy from SCS”

Helpful Report

Posted 4 years ago

“i wish i could give 0 stars or even a minus. Avoid this company is my advice we ordered a 3k leather corner sofa from this firm, we went back to the shop several times after measuring it. As it was too large to get in in one piece we ordered a furniture upholsterer to dismantle it on the day also through SCS. when the item arrived it was the wrong configuration, we ordered a left handed on and a right handed came. we called the store straight away to point this out but they told us it was our fault because we signed. the form didnt say which way it was only that it was a 2corner1 from that we was told we should have known what that meant in SCS in store jargon. we was very clear which configuration we wanted. there was one in store and clearly told the salesman that we wanted the opposite way to that one. the very idea that we wouldnt know which we need for our house is laughable. i wrote to the relevant departments they would either ignore me or take months to reply at the time of all of this my father had just been diagnosed with cancer and i was his primary carer. i had to deal with 3 years of them playing me and treating me like dirt for a mistake that clearly wasnt mine. they could easily had the sofa back and ordered the correct one while selling this without a loss, but theyd rather lie, cheat, steal. i was due to go to the small claims court when my father finally passed away. i needed the money id saved for court for his funeral. afterwards i couldnt face it so they got away with ripping us off. id advise anyone contemplating dealing with this firm to keeping well away. my brother had a similar issue with dfs and it was sorted the same week. this company are awful please avoid at all costs”

Helpful Report

Posted 4 years ago

“Bought my sofa in 2018 it’s hardly been used and the frame is splitting its creaking on one side when investigated underneath you can see the frame is starting to come through the bottom under cloth , spoke to customer after care and they have told me the frame is under warranty for ten years BUT I have a £75 call out charge for someone to come out and decide if it’s a faulty frame or accidentally broken , absolutely disgusting, I’m fuming best thing about it I bought this on finance as I was unable to afford one out right and I’m still paying for it so basically I’m paying now for a settee we are afraid to sit on in case the frame goes all together”

Helpful Report

Posted 4 years ago

“Best avoided. An old delivery scam to grab some more money is included in the price, so be prepared. When you are given your delivery it's only after their phone lines close and you can't change it. A text and email will arrive around 7pm telling you delivery is the next day and to rebook means the best part of £100 and that your new sofa will be loaded on and off the lorry and end up battered before you even receive it.. never again. Advise any potential customers to pay by credit card and to use the cover a card purchase provides.”

Helpful Report

Posted 4 years ago

“I cannot even start to tell you what went wrong with this Company, absolutely everything! The manager in the Drumchapel store in Glasgow had the cheek to say to me, "Giving you some sort of compensation is not going to give you a suite to sit on" This is when I said I was not paying for the delivery. Failed delivery, no apology. Had to wait another week for redelivery. The time slots were mixed up. Delivered in a hired van that had a leak in the roof and my new suite sitting on top of it, footstool broken. I decided to send it back. The sofa has now been discontinued, but to be honest I cancelled the complete order. What a shower of cowboys and the manager in the shop needs to learn that the customer is always right!!I I did take a picture of the van with the leak in it but it failed to come out, probably pressed the wrong button on camera as I was so angry, but I have photo of the broken leg in footstool. He also said that was easily fixed!! Shower of cowboys, please avoid. I now have nothing to sit on until we'll after Xmas but I certainly would rather that than giving this shower my money!!”

Helpful Report

Posted 4 years ago

“Bought three items of furniture and had faults occur on two of them, one was the wood peeling off of the supposed solid wood coffee table, contacted and sent them pics, no answer , chased and chased to be told it was my fault and they would not do anything, PLEASE DO NOT BUY OFF THIS SCAM COMPANY AND SPREAD THE WORD TO FRIENDS AND FAMILY.”

Helpful Report

Posted 4 years ago

“Reading out peoples comments here doesnt even want to order from them now anymore. Looks like scs is fraud sofas company with fake leather..jesus christ cant even reply to their customers needs. Fake fake. Keep your sofas with yourselves scs.”

Helpful Report

Posted 4 years ago

“Jumped on as soon as I walked in ! Was told I would get delivery August that turned into September after me chasing the missed delivery , no contact from company I had to chase, September delivery a no show now been promised October do not shop with this company !!!”

Helpful Report

Posted 4 years ago

“Ordered carpet 6th July, fitting date 21st August.I changed date to 27th August with customer support team. SCS didn't turn up rang to say it was 28th even though I had email confirmation. Fitter rang Friday said he could fit Monday. Arrived Monday with wrong colour carpet. Manager at Croydon branch promised to call to sort out problems, never did. After threatening to cancel finally got new fitting date 25th September, guess what never showed up. Went to branch and cancelled order. AVOID THIS LOT, never call you, no updates, you have to do all the chasing, tell untruths. Don't waste your time trying to talk to customer support, go to branch and kick up a fuss. Check Martin Lewis website for help. They are in breach of consumer Rights if they fail to deliver on time. If you do order (don't do it) insist on the wording "Time is of the essence" on the order it may help with your case if they fail to deliver. Use an independent supplier.”

Helpful Report

Posted 4 years ago

“Bought 3 and 2 recliner Ralph. Took insurance out. Cost in full £1500 after 18 months the faux leather has come off. Really a mess scs said your only guarantee was on frame work. Not upholstery. I googled the complaints and very surprised. The amount of people this has happened to. They change the name of suite to Loren . If I knew I would of bought a better suite. Total waste of money”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,807 reviews