SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,845 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality sent emails to ceo, no help what’s so ever, don’t buy the insurance waste off money, I will go elsewhere to buy my furniture”

Helpful Report

Posted 4 years ago

“I ordered a sofa for delivery 2nd week of December 2020. Then got a message saying 23rd December and can we have the rest of the payment by 21st. Message on 22nd December, sofa not in warehouse for delivery. Delivery arranged for today. Delivery men said they couldn't get sofa in. Don't know how much they tried as I was working at home. I know find out that the process for redelivery is for me to contact an upholsterer used by SCS and pay him. £150. I don't know if others have done this.. I think if SCS used removal men rather than delivery men I may be sitting on a sofa now. Not sure if what the upholsterer does. Just take off the feet?”

Helpful Report

Posted 4 years ago

“Placed order end of August for delivery in November, the delivery date each week changed covid being blamed. Now we have been told it will be in January 11th... we will see can't see it happening myself thinking of cancelling order and go elsewhere.... absolutely shocking service”

Helpful Report

Posted 4 years ago

“Your team has members which are not fit for purpose .Fire them!”

Helpful Report

Posted 4 years ago

“DON'T BUY FROM SCS Furniture is of poor quality bought quinn 2 and 3 seater sofas with in a few months arms had collapsed spoke to scs and they said they would repair them technician came out twice to see the problem only to find the arms on the sofa were not finished properly missing lates of wood to hold arm in position all it had was carboard covering told them i was not happy and would like a replacement or refund as it was the manufacturer fault but was told it was a repair or nothing i am quite disgusted with this firm and will never be buying from them again so be very wary of this company”

Helpful Report

Posted 4 years ago

“I ordered furniture in September and was given a lead date of 27 November for delivery. I was then told it would be the following week because of a shortage of the chemicals needed to make the foam. This fact is actually true but the Store Manager decided to embellish this excuse by saying that the chemicals used are need in COVID testing and that's why they are in short supply. This is blatantly untrue as the two chemicals, Propylene oxide and Toluene diisocyanate are both carcinogenic and highly toxic. The next delivery date given was 21 December and then updated to 5 January and this time I was actually given a delivery date - today. I was then asked to pay the balance. I did that and 3 hours later received a text to say that delivery date had been cancelled and they couldn't yet give me another one. In the meantime I had been reading many, many horror stories from customers who had actually received their furniture and it was grossly inferior that that seen in the showrooms. Some of the photos displayed were horrific. I decided at that point to cancel the order and did so two days ago. This fact doesn't seem to have got through to all departments, despite the fact that I already have a full refund. I received a further text this morning to say my furniture will be delivered on 15 January. I decided to ignore this text. I'm sure they'll soon work it out for themselves.”

Helpful Report

Posted 4 years ago

“I would if I could give no stars I would if I could give no stars - we are currently having to live with a carpet on our halls and stairs that isn’t fitted properly, isn’t attached in numerous places, damage to our wall and paint work! We have been dealing with issues ever since we ordered our carpet back on Oct 2020 (paid in full up front) delays after delays then to have the carpet that isn’t even fitted properly NIGHTMARE - stay clear - use someone else even if more expensive!!!”

Helpful Report

Posted 4 years ago

“Was given a £140 discount as was going to cancel my order due to the delay, was then told by sales person that to keep looking to price match. I did this and was told I could not have price match only the difference, completely mis lead and sold, would never use again. The manager at branch was appalling”

Helpful Report

Posted 4 years ago

“Excellent service put blankets down when fitting the settee and chair very polite and friendly 👌 no complaints from my wife and I”

Helpful Report

Posted 4 years ago

“ordered a 3+2 highlander suite in sept 2020 was told i get order before christmas then i get a email in october /november saying that i was not getting furniture now until 21st jan 21 due to a shortage in materials - believe that if you like -more like they furlowed staff and production stopped , id say that be real reason for it as other furniture retailers have taken orders and customers have had goods delivered before Christmas. now im told that delivery has changed and its a estimate on the 29th January 21 . the customer service dept within scs are 100% lacking in customer relation skills their totally rude and need some basic business training. would not recommend scs to anyone and certainly wont buy from them again. i shall be trying for refund soon and going elsewhere if scs cant get their act together. how the have the nerve to continue advertising and cant come up with the goods show they only interested in the money and customer satisfaction is not a priority.”

Helpful Report

Posted 4 years ago

“Bought suite and carpets in September, “guaranteed Xmas delivery” ended up picking up carpets myself beginning in December as apparently a huge company as yourselves didn’t have a carpet fitter, twice over at the store for a refund of my delivery and carpet shampoo you didn’t bother to deliver, each time told “you need to speak to someone else, you’ll get a call tomorrow”....call never came. Told on 10/12 my suite was being delivered on 18/12. I asked in store weeks prior to this if there was delivery problems with my sofa, which would be understandable, but told “no, we would have known by now”. Get text on 17/12 to say I would be getting my time slot that night, so allowed the person who had bought my old sofa to come and take it away. Instead get a text at 6pm night before delivery to tell me there’s a manufacturing problem and they didn’t have a delivery date for me! So now at this point sitting on the carpet with nothing! Spoke to customer service, put me through to the store, was assured I would get another phone call the next day for an update and guess what? Yip again no phone call, next call was 23/12 to say it was in the warehouse now and first delivery was 6/1, meanwhile we’re sitting in deckchairs and beanbags which is a fantastic way to sit with your family throughout an already crappy Xmas. Announcement in Scotland yesterday about a lockdown. on Scottish government website it says furniture stores will close but they are still allowed to carry out deliveries, and yip another text 20 minutes ago saying that because of restrictions they can’t deliver which is absolute nonsense, DFS called my friend today to arrange her delivery for Sunday! I completely get there could be delays during this situation but to tell someone the night before delivery, twice! after guaranteeing Xmas delivery and for the amount of visits and calls I’ve made that have never been returned has to be the worst customer service I’ve ever received in my life! Would not recommend using this store as I’ve just been fobbed off at every turn”

Helpful Report

Posted 4 years ago

“I am severely disabled ordered my sofa about August time 2020 just been delivered today I was assured they would take it out of property. Not disposal of it i agreed. On arrival staff were very rude and said they cannot take old sofa out of my property terrible customer service please avoid at all cost”

Helpful Report

Posted 4 years ago

“NEVER buy from scs, had carpet fitted on 2 flights of stairs and a landing but after a few months my stairs had bulging and movement even top step came away and my son slid from top to bottom leaving marks all down his back!! After phoning many times and having two inspections (of which the inspector agreed that its absolutely shocking fitting) scs sent the carpet fitter back who was totally rude and made matters even worse as he just stapled from top to bottom so now I'm left with indentations as well as the original problems .I thought surely a company as big as this wouldn't just leave me to deal with it but oh yes I'm now told to take it to trading standards absolutely shocking customer service SCS you want to be ashamed of yourselves!!!!!!!”

Helpful Report

Posted 4 years ago

“Suite ordered in July given 7 different dates never arrived had to buy elsewhere just before Christmas this color should be forced out of business”

Helpful Report

Posted 4 years ago

“Everything this company are the most rude an incompetent company ever please don’t use them. Go to an independent company they are far better. They don’t give refunds and they take no responsibility for anything they do.”

Helpful Report

Posted 4 years ago

“Sofa which is less than 1 year old has collapsed on one side.scs dont want to know despite sofa having 10 year guarantee.AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Would give no stars if I could ! No suite before Xmas ! Ordered under there guarantee way back in August. Delivery now not till Jan 21 ! They have however taken the full balance as promised delivery on 4th December ! AVOID AT ALL COSTS ! Nothing but con artists! NEVER AGAIN WILL I BUY FROM THEM ,,!!!!”

Helpful Report

Posted 4 years ago

“Carpets fitted to an extremely poor standard. Fitters were sexist and did not complete the job. Sofa arrived damaged and not received a reply regarding repair or replacement. Customer service is appalling. I have called, written and gone in to store to complain with no resolution. Raised with ombudsman and still no responses.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We ordered 2 power lift armchairs and a matching sofa (not powered). Although we had a lengthy wait due to the coronavirus situation, we were continually kept informed. We were given a delivery date and time slot. On the day the driver rang to say they would be with us at 10am (the earliest time on our slot) and they arrived at that time. The were polite, careful and plugged the chairs in to demonstrate their capabilities. Having asked if there was anything else they could assist with, they cleared and removed the packaging and were on their way. We could not have had a better delivery. Well done SCS and staff.”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,845 reviews