SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,847 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely bad customer service which was surprising for the size of the company. Ordered carpets and the carpets were fitted in the wrong room and even when telling the fitters that the 2 carpets they had fitted was meant to be the other way around, they just left and said it was down to the shop. I then contacted the branch multiple times via phone and online chat and all I was told was that they couldn't do anything about it and that the shop had to deal with it but they do not have a direct number so a few emails were sent to them. It then took me nearly 7 hours later to finally get a response from the manager after having to arrange someone to go to the store and for them to ring me up due to not living in the area anymore. I was informed that they also couldn't do anything about it and was told by the fitters it wasn't a big deal and I should move into my new home anyway. The manager was rude and spoke over everything I tried to say and said that I should travel 2 hours back to scunthorpe to speak to the sales person who did the order for me and not the manager (who was himself). I have had to put a stop on furniture being delivered and it has cost me more expenses as I arranged everything to be done by the 13th March so the upstairs was ready for us to move in. The premium carpet was very expensive but was fitted in the spare room rather than the master room and the cheaper luxury carpet which turns out to be very poor quality when put down, was fitted in the master room. The floor plan was provided and we specifically stated multiple times which room was the master room and which carpet it wanted in there. It was then agreed by the sales person. When I stated to the manager that I wouldnt have paid to much for an expensive thick carpet to be put in an empty room and a cheap carpet to be put in the main room he stated that I was wrong and that some people do prefer more expensive carpets in spare rooms? My issue still has not been resolved and now results in me having to travel 2 hours back to the store to try and get the matter resolved. Overall the whole customer service experience has been more than poor and I would advise on avoiding using SCS for carpets despite there 'big' name. I am extremely disappointed and distressed with the fact that I have now had to spend more money to store furniture else where. It has come at more of an expense to me as I had arranged my mortgage, Bill's and any other expenses to come out on this date as this was the official date I was meant to move in. I now cannot move into my home until the matter is sorted! I would not recommend!”

Helpful Report

Posted 5 years ago

“Totally disgusted with this company just bought a knew carpet along with 3 piece carpets got laid in September after just2 months we contacted scs about the quality of the carpet after they come out to check it they said it was called blocking and agreed with us this shouldn’t happen after the short time we have had them took photos and after a month we still have had nothing from them we have been messed around since the day we ordered these from start to finish for a company of this size it’s disgraceful totally disgusted and wouldn’t recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Disgusted at this company just bought new carpets along with one very expensive suite and after just 3 months the carpets look ready to change again had a rep out to check the carpet who said they shouldn’t be like this after just 3 months took photos to send off to the company that make the carpets and still nothing from scs for over a month the carpets we took out after 9 years looked better than these and these were not cheap will never use this company again or recommend them to anyone”

Helpful Report

Posted 5 years ago

“Stitching in our sofa came apart after 4 years, We thought it had a ten year warranty but were told it only applies to the frame (so basically worthless) and were told someone could look at it but it would cost us. I have had numerous sofas over the years (in fact my friend is still using the one we bought 13 years ago- needless to say it’s not from SCS!) Will never buy another one from them; quality is very poor.”

Helpful Report

Posted 5 years ago

“After the fitting and then vacuuming the carpet in the lounge we had a tram line from one end straight to the other side ( please see attached photo) after there so called after care service I was told by Tracy leave it 2 weeks and it will pull out. 9 weeks on and it’s still there , when the carpet fitter arrived to fit my hallway carpet he told me and assured me the carpet is faulty and needs to be replaced, he also said he will tell the people at the Norwich store and took photos. with no response. I have now sent 7 emails with no answer; spoke to Mitchell at the Norwich store with no answer and 7 conversations with Rebecca and Tracy with still no answer from there head office in Sunderland”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with service so far. Seat cushions are thin andwe can feel the springs after only a few weeks. Waiting for an upholstery technician for the second time now. I would never have bought from SCS if I would have known how bad their service is! Leave them alone! I will be persuing this further as i didn't expect to be paying nearly a grand and a half for some tat!”

Helpful Report

Posted 5 years ago

“Update. Scs company registered name is. A share & sons ltd registered no 323778 For when taking your scs complaint to governing bodies arbitration etc. Scs may not show up on there records. Hope this helps”

Helpful Report

Posted 5 years ago

“Scs. Additional to not being members of any arbitration organisations. I cannot find this company on the gov company register. If you read this alarm bells should be ringing. Read insurance documents for sofas. Wasn't worth the money nothing like what was stated by salesperson. The print was all contradictive. I cancelled and was given a refund to which I don't think was the full price I paid. The sofas in question the back cushions are all misshaped. They sent a so called technician with his magic iron. Fobbed us of with give it a few weeks they will settle down. A month later I complained same problem. Told the problem had been resolved and I had signed his tablet to say I was happy. The screen was blank he said it was just to say he had called. They then sent me an email to say The case is closed. Once case is closed on there behalf you are entitled to take legal action to which I am now pursuing. My advice is do the same do not be fobbed off with stupidity. I will give my name on this post after court case and my final comments hoping it will help others. Finally tell others verbally regarding this company as mainly the older folk don't have access to this site. Together we can win.”

Helpful Report

Posted 5 years ago

“I have been on the phone for 15 minutes to SCS Wolverhampton. And 12 minutes on the phone to SCS Sunderland. No one answers just puts you on hold. I can understand the wait they must all be trying to complain and some answers . I have never ever has bad service from any company. They said my furniture was delivered January 2015. My house was still being refurbished. My furniture was delivered June 2015 which makes it still under garantee.I paid £250.00 for their insurance and they have brought the delivery date to the buy date. They have no info who signed for this suite which says it all. Please stay clear of this company.I am today notifying The insurance ombudsman and trading standards. I have had enough we are in our 80's and can do without this hassle. Pity you can't use a minus star.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted by this company! Supposed to have had flooring fitted today 9th March 2020 (whole house). Had a call on Saturday evening to tell me no one would be coming Monday, with absolutely no reasonable explanation. Asked to speak to a manager and was informed that no managers work weekends. Said priority email would be passed for managers to call today (when the floor should be fitted). To this point, now 14:45, no call received. I have rang the Online Sales team several times and their attitude is absolutely disgusting! Angela, Alex, Dillon and Lenny, absolutely no help at all, sarcastic comments, no answers, refused to put call through to manager, then best of all, they forgot to press mute on the call before they all started laughing about the situation!! My fiancé is about to give birth any day, and our three year old does t understand why the house is a mess and is so cold. When this was explained to the Online Sales Team, they were completely unsympathetic to the situation. I’m not looking for special service, I just want answers and to know when my floor will be done! Will never use this company again, and will let everyone I know hear about the awful service they provide! If I could select less than 1 star I would!”

Helpful Report

Posted 5 years ago

“ordered 2 two seater sofas on the 1st January, with an expected delivery date of march 27th, just been informed by email that it now the estimated delivery to their depot is now 21st April,(Estimated)!!!!!, after calling the Customer service Department to enquire what justifiable reason could they give for such a delay, we were told under the terms and conditions , it does say they are allowed up to 4 weeks from the date given to you at point of sale, so buyer beware. Would I consider this good Customer Service, absolutely NOT, would I order from this company again?, NEVER,”

Helpful Report

Posted 5 years ago

“On hold for over an hour twice chasing a failed delivery then once answered call couldnt give me an answer said they would call me they didnt discusting service”

Helpful Report

Posted 5 years ago

“Appalling service! 2 different delivery dates sent, less than 24 hours apart. Too late to cancel days holiday from work. No explanation offered when I called. Told I would get a delivery time slot on the day before. Heard nothing. Still nothing on delivery date so I called. Told no deliver slot would be given as it was a courier. No number available for the courier and refused to contact courier in my behalf. Refused to cancel my order but told I would get a call within 24 hours. What use is that? Terrible service and will never use again and will tell everyone I can not to give sts any business. Couriers from Castle Removals were excellent and went above and beyond so highly recommend them but not scs.”

Helpful Report

Posted 5 years ago

“Buyer beware: Sales team encourage you to complete paperwork for an item if you need to go and check your measurements. If you find that you don't want the item, then claim you have completed the order and that it can not be cancelled. Don't give them any details until you are 100% that you want to buy. This was a very unpleasant experience and I would never shop at SCS again. It was like some kind of trick that was worthy of 'That's Life'”

Helpful Report

Posted 5 years ago

“Waited in for flooring delivery that never arrived. Phoned customer services for 2 hours with no reply. Wasted my fitters time too.”

Helpful Report

Posted 5 years ago

“What can I say still waiting to get delivery of our new sofas despite a week of phone calls and advising can only take delivery on a Saturday. Been on hold for customer services for about 20 mins. Will not use them again”

Helpful Report

Posted 5 years ago

“I am completely frustrated and feel appualed with the service from SCS. We were due delivery and fitting on the 21/1/20 this day was delayed till 24/2/20. We received a call about the delay a few days before and was given no indication how long the delay was for. The fitter arrived on the 24/01/20 and informed me two rooms would be fitted however the remaining areas would not due to damaged carpets. All carpets were removed for the fitting therefore floorboards were left exposed with grips and I have a young family. A date was arranged by SCS after I physically went to the store to demand an update. The store informed me there was a miscommunication therefore the next date was the 14/02/20. On the 14/02/20 the fitter was sick. After I initiated contact again with SCS a date of 28/02/20 was given. I contacted SCS on the 28/02/20, SCS provided me with the fitters contact details. He was supposed to call before 11am to confirm the fitting. I initiated contact,he advised me he would call after 2pm to arrange fitting. I attempted to contact the fitter three times after 2pm no answer. I called SCS; they advised the job will be completed before 8pm. I received no further contact and the carpet is still not fitted. I am deeply disappointed, frustrated and shocked by my experience. I wish I had never parted with my money . My home is not habitable for my two young children, and SCS couldn't care less.”

Helpful Report

Posted 5 years ago

“Absolutely awful service, bought 2 carpets for my 2 daughters bedrooms, gave the sales assistant the measurements one room slightly bigger than the other, when the carpets arrived we were told they were both the same size, one is about 6 inches to small for the room, it's impossible to speak to someone on the phone, nobody has bothered to call us back, we have sent emails and no one has returned our emails, it's the worst customer service I have ever experienced, they don't even deserve the 1 star, I would avoid scs completely”

Helpful Report

Posted 5 years ago

“I have read many of the reviews to find that we are not alone in taking delivery of an inferior leather suite. Sinking seats within 12 months. A so called repair was carried out by SCS. Surprise, surprise the same thing happened again within 12 months which SCS refuse to put right. Dont waste your hard earned cash on this Company. I have had three leather suites prior to this one, none of which sank! Obviously very poor quality furniture which sinks when you sit on it!!!! If you do want to buy from them, best not to sit on it.”

Helpful Report

Posted 5 years ago

“I would not deal with SCS again even if they offered me a million pounds for every seat purchased, I bought a suit from SCS then the seat/arm and back cushions collapsed within the 12 month warranty, they replaced the suit for a La-Z-Boy suit and advised to take out an extended warranty £300 as this covered everything. after 18 months guess what the cushions collapsed again but this problem is not covered by the extended warranty everything else is. SCS said the warranty has nothing to do with them as it is a separate company. but they will send out an engineer to assess it at a cost of £75”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,847 reviews