SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,850 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a lazy boy suite. The framework became very loose after 2 years. Above the suite in the showroom was a huge sign saying there is a 10 year free framework guarantee on all our frameworks. When you phone up after one year to complain you will find there is a £75 pound call out fee. Yes it’s in the small print of your contract, but there is no bloody mention of it on their signs. Their salesman was also pleased to mention the free guarantee, but again no mention of the call out charge.”

Helpful Report

Posted 6 years ago

“I will never ever purchase from this company again. Firstly the free fitting, their advert says free fitting. I was told we had to buy underlay to get free fitting, I then ordered 3 sq m of underlay, I was then told it has to be underlay for at least 90% of the carpet size. I didn’t go any further as it seemed something else would disqualify me on free fitting. Secondly I arranged a date for delivery and just before the due date I received a call to say they would not be able to deliver for a further four days. I had arranged my own fitters which then had to be cancelled and rescheduled which was a cost to me, no apologies from SCS or an offer of free delivery to compensate for their screwup. I am at the delivery date and it’s 10.00am and still no carpet. I am totally disgusted with the whole deal. Please learn from my lesson don’t even go there.”

Helpful Report

Posted 6 years ago

“£2000 FORX2 2 SEATERS.SOFT WOOD FRAMES FABRIC ONLY ON ONE SIDE OF CUSHIONS,SO YOU CANT TURN THEM.SO LIGHT AN AVERAGE PERSON CAN LIFT THEM UP WITH EASE. Poor build quality not impressed at all,we won't be rushing back there any time soon.”

Helpful Report

Posted 6 years ago

“Do not ever use this company! we bought a sofa and payed £1700 there and then for it in store, we got a snotty 19 year old kid with a disgusting attitude, we was then told it would arrive between 4-6 weeks, 2 days before the max 6 week period we was given we called them on the telephone to ask did they know a time slot as we still had not heard anything, we was then told it would be 2 and a half weeks after the max arranged time period we was given, we then recieved a call a few days later to say we owed £160 as a outstanding balance which we did not and they later admitted it was a error! we called there customer service department to tell them about the bad customer service we had received and there answer to rectify the situation was to say "sorry" seriously save your self the hassle and problems, this company are a bunch of clowns.”

Helpful Report

Posted 6 years ago

“Don’t ever use this company. Our sofa arrived faulty the back was loose on most of the chairs. I took out extra insurance with them in case anything went wrong. 12 months down the line I’m still battling with them to get it fixed. Totally useless and the insurance company Homeserve don’t want to no. Terrible experience avoid. I’m now going to write to the furniture abundsman”

Helpful Report

Posted 6 years ago

“So far 1 star and I haven't even got my sofa! Warehouse telephoned me last Friday to say furniture has arrived can we deliver Thursday 29th, of course I said yes and was happy it had come in for time quoted. As the gentleman said it had arrived delivery booked etc we sold our old suite to accommodate the new arrival! Received call on Monday sorry there is slight delay delivery re-scheduled for Monday (arranged time off work etc etc) Received another telephone today sorry will have to re-arrange delivery don't know when now!!!!! How can this be when last week I was told it had arrived. No new suite, no old suite to sit on, a house of guests this weekend, messed work about, cannot take any further time off, etc etc etc I'm fuming, after sales for this company is appalling. They were all lovely though when spending the £3k in first place!!!!!!!!”

Helpful Report

Posted 6 years ago

“If it could give zero I would! We ordered a Dining Table from SCS just before Christmas, it finally arrived two weeks ago. On arrival we put the table together and went to put the erect seating arrangement only to discover that the legs for the seats were nowhere to be found, upon discovering this we rang customer service (Might as well be a brick wall). Long story short its now two weeks without legs and it found out that they have only ordered them yesterday instead of when they noticed they had gone missing even though i have been ringing them everyday!! Dreadful customer service, idiotic staff and the business savvy of an inept gorilla! even though i have been ringing them everyday!”

Helpful Report

Posted 6 years ago

“Sofa delivered with hole in, foot stool delivered with a mark on it. New foot stool delivered with a patch on it cover a previous problem and no padding on the foot stool. Only had sofa since 5 months already had to have new cushions as the original ones flattened. Still waiting for a new foot stool. Still waiting for scs manager to phone me. Customer service awful. Don’t buy from SCS”

Helpful Report

Posted 6 years ago

“very disappointed in the 2 and 3 sofa i bought, very cheaply made. ive only had this less than 6 months and its starting to show major wear and tear. i am gutted, as it cost me just over £1100, not worth the money”

Helpful Report

Posted 6 years ago

“Don't bother with this company the after sales is terrible no understanding at all we have had nothing but trouble with our sofa the arms the seat the recliner had someone come out look at it report it wait for someone to get back wait up to 3 weeks before they came again to try to fix all the problems, but guess what turn up only to be told to fix one or two things so again more waiting having to call customer sales team again the dreaded call made to feel like it's our fault and will not replace only fix it where are our rights!! so here we go again out comes the chap to fix it again I feel sorry for him he has tried his very best but have put in report give it a week and see what happens if not on the phone again really do not know where to go with this it's been 3 months all because we didn't report it before 28 days.never again will we buy from scs the aftercare is rubbish if the company were to read these reports maybe they might see how people really feel and who knows even rectify it. Please train people who can understand the problem and not just read from a sheet where has face to face conversation gone all to easy for the company to just do it by phone no one wants to take responsibility anymore.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE !! Bought a sofa from chester branch, sofa delivered damaged and told I have to wait 5 weeks for the repair. Vinny and Dave the store manager have not even got the courtesy to respond to my calls and emails . Worst buying experience I have ever had”

Helpful Report

Posted 6 years ago

“Paid almost 3 thousand pounds for lazyboy 5 seater cover included damage and burns they will not honour the insurance and recover 2 seats the cigarette fell between 2 cushions its not good enough they overcharge for furniture you can get for half that price elsewhere scs are thieves”

Helpful Report

Posted 6 years ago

“Paid £2000 for a lazy boy sofa with USB port, it’s less than 9 months old it’s stopped working . The recliner has all gone out of shape. And they have refused to change it ? Orderd parts in jan been messaged around still no parts. And only changing the part u sit on. Rand again today and still no parts. I’ve asked for some one to come look at the sofa again. It should be changed for the price we paid not offered the seated area to be changed. And now the foot part has come loose. The After care Service department are less than helpful . And I would not recommend this company !!!!!”

Helpful Report

Posted 6 years ago

“Item ordered on January 8th. No email sent to confirm payment or delivery lead time. When I got In contact they then Stated as 7-9 weeks. At the end of this lead time informed the item would be delayed by 2 weeks. After a few days of emails the unavoidable delay was avoided. Set up delivery for 13th of March. Had to take a whole day off work. Got a phone call at 230 informing me the delivery would not be available. Punted from department to department. Lost a days worth of pay and now cannot take delivery on any other day but a Sunday for the next two weeks. ScS refuse to engage, other than to inform me that my concerns have been noted and remind me of thier delivery days. Emails now take at least a full day to be responded to. Questions are ignored other than to say "my concerns are duly noted". The only choice I have is to now cancel my order or wait for a further two weeks. Frankly the most unbelievably poor customer service I have ever received. Will update of anything actually changes.”

Helpful Report

Posted 6 years ago

“We bought a whole furniture set in store spending a fair bit. At the point of sale we were pressured into buying the cleaning kit that comes with the furniture. We were told it comes from the manufacturer and is strongly recommended. After a heavy sales pitch we formed out £50. This was before Christmas. No professional cleaning/care kit came with the delivery so we waited a few weeks and then contacted scs. They said they would talk to the manufacturer for us. Another few weeks and we called again, same story. This Friday (15th March) we got a generic House of Fraser kit - sofas, furniture, and flooring. There is a 225ml bottle of degreaser, a 225ml bottle of surface cleaner, and some wipes inside. The upsell is an absolute con.”

Helpful Report

Posted 6 years ago

“Bought carpets and underlay from there Livingston branch.After the carpets and underlay had been fitted I was left with close to 20 sqm of underlay left over enough to do another 2xrooms. That's after their own estimator came out and sized all the stairs and rooms for us. Thought it would be really easy to take back the unopened underlay to the shop and get my money back as they made a mistake with the amount they supplied. But no what the salesman (MO) didn't tell me was that i needed to purchase far more underlay than i needed in order to qualify for the free fitting . On speaking to the salesman MO,the store manager John, Regional Manager, I am no further forward in getting a refund. So please be careful when buying from these people they will not think twice about taking far more money from you than is required. I would never buy from this company again disgusting way to treat people, spend the best part of £3000 in there store to be told we will take back the underlay but you will then be due us money as you then won't qualify for the free fitting absolute joke. Thanks SCS for a terrible customer experience.”

Helpful Report

Posted 6 years ago

“Couldn't, get sofa into flat told them it would be difficult salesman said it will go in because we take all the cushions off but now can't have a refund because told it is sale stock now got to pay £80 extra for it to be put together in the flat do not spend any money with this company .if you purchased a sale item from Tesco they would be more than happy to refund your money I thought customer always right. not with SCS it seems never again.”

Helpful Report

Posted 6 years ago

“1st they delivered my sofa with the wrong foot stool n I had 2 wait 13 weeks for the write 1 n now my cushions have gone in my sofa n this has been going on since last year n still not been repaired very rude people never answer my emails n have never rang me 2 let me know what is going on so mad about this 😡😡😡😡😡”

Helpful Report

Posted 6 years ago

“Message to Dave re: itching! Recently purchased furniture from Sofology, my husband itched and my reaction was much worse with coughing, burning skin, red eyes and flu symptoms, I could not sit on it at all. All attempts to get rid of the strong chemical odour failed and I had to shut my lounge off. Luckily I have no young children! After much complaining ( the fabric didn’t match either ) I did get a refund and the furniture removed . Apparently you have a 30 day cooling off period by law and can demand a refund if it’s not fit for purpose, also the trading standards and ombudsman can help you , SCS may pay attention if you say you will take the matter to them! Good luck, it’s no joke, it will have been sprayed with something toxic on its way to you!”

Helpful Report

Posted 6 years ago

“Lied to by salesperson at Horwich store. Trevor never called me back as promised. Matt salesman told me all our items would be delivered together on one day,to save me taking time off work. Now they have told me that wont happen and there will be different deliveries. They have ordered the wrong trim on one of the sofas, told me they couldnt change it as the sofa was already made, then the following week when i asked where it was, they told me it wasnt made yet and wouldnt arrive for another 4-6 weeks. I shall never order from them again and will be telling all our contacts what a poor experience we have had with SCS after spending over £5k with them!”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,850 reviews