Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.05

1.1 Rating 720 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Sedgwick Claims Management Services 1 star review on 24th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They never answer calls .takes atleast 3days to respond to emails in which they argue out everything.They wanted us not to buy any damaged stuff until claim is resolved .How do one live without a refrigerator and broken light fixtures for 6months ;duration the claim has been processing.This is ridiculous .No one at any time follows up with a claim.”

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Posted 6 months ago

“I am still waiting to get paid. Sedgwick doesn’t respond or call. Now I have no money to pay bills, get prescriptions refilled, buy food, etc. my paperwork was faxed to them the day they wanted it a week ago. So now with no money I can’t get to work since I drive 38 miles 1 way. I have also had conversations and other stuff disappear from my claim. I would suggest everyone take pictures of conversations between you and Sedgwick to cover your end. The thought that they can have written stuff sent to them disappear makes you wonder how many people they have screwed. I am looking for an attorney at this time because without money I can’t get to work and they will fire me. I will never deal with that company again and shame on the businesses who use them for their employees. It took Doctors over a year to find out why I was sick. I was lucky to receive $2000 that whole time from Sedgwick”

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Posted 6 months ago

“Liars about everything you will not get paid”

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Posted 6 months ago

“I thought I had a problem, I was wrong my problem started when I started to deal with this company. I don’t know how to express the level of anxiety, frustration, and stress I have going through since day one. They don’t guide, they don’t explain they simply don’t care.”

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Posted 6 months ago

“0 stars.. a completely incompetent company... transfer your call... long holds... then no one answers after the transfer. THEY DO NOT CARE. Not sure where the people answering calls are located, but seems they do not have a clue what they were trained, or should I say NOT trained to do. I recommend to NEVER do business with this company. Probably one of the most frustrating experiences in my life! Sedgwick.. a company to stay away from! I can attest that from my experience. I am still waiting on a claim from 2 months ago... guessing I will never receive an answer as they find it easier to hang up on you. One rep even suggested "why don't you just drop your claim?"... wow!”

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Posted 6 months ago

“Terrible and terrible! Horrible experience with them currently! Can't get ahold of Kyara Sneed. Rep. She sends me text and leaves VM. No extension to get back to. On a quick turnaround time to get the FMLA paperwork done. Her VM isn't setup. She says it's for my mother when it's for my spouse. Very unprofessional! This is a nightmare!”

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Posted 6 months ago

“same as all other comments on here could not get my fmla approved they would not certify it i left message after message by phone email and the communication center weeks went by with no response at this time i entered one last message asking who i could talk to about how they certify a claim ? i asked if it was the department of labor ? because i couldn't find any info wouldn't you know it within the hour i got a voicemail saying they had been discussing my claim and decided to go ahead and certify it for one year . This company is absolutely horrible and i can not believe that the major company i work for chose them . The only reason i could tell is probably something to do with the almighty dollar . wish this site offered negative star review”

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Posted 6 months ago

“They keep giving me the runaround telling me that my checks were mail in return because of mailing address liars. Also telling me they can’t put it in my direct deposit because they don’t have the right routing numbers liars. I called my bank nothing has ever been deposited.”

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Posted 6 months ago

“Pretty much all of these reviews some of what I have been going through how do we start a class action lawsuit? I had an MRI back in January, I found out that I had a brain tumor. I did not see the first doctor until the end of February. When I filed for my short term disability, they denied me saying that it was a pre-existing condition, And that My claim was filed outside of the three month mark?!? I applied in April, which means I was within the time limit. When I address that with them and they realized the dates Were correct, They then came back and said it was because I had my treatment too late, which was done in May (radiation) How do you control when an appointment is made for you? They have drug their feet for over two months with me. I asked them to send me an appeal through my email address they sent me a survey lol . With all of the complaints, I have seen all regarding the same thing. How has there not been a class action lawsuit? They put you through or the ringer in hopes that you will give up. They know that some people have serious medical conditions. They want to add extra stress to that they are not there to help they are there to hurt people. I keep asking for it to be escalated to a higher up. I can’t seem to get anywhere. I am not giving up. I will continue to fight and fight. The whole time I was on leave trying to recover from radiation treatments. I was still having a call these people every day who did not know what they were doing. They would just send me to one person to the next, no resolution. They are paid and trained to deny. Please again, tell me how we start a class action lawsuit? If we all give up, they will just continue to do this to people that need the most. We need to fight this because it is not right. There is not one review that I have found out of four pages that anyone has said anything good about this company. Don’t give up like they want you to keep fighting you have to. They hope you will just go away if they make it so difficult for me that’s not the case I will fight for what I believe in. I would actually give this company zero stars if I had the option. This also needs to be reported to the BBB.”

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Posted 6 months ago

“The worst customer services I have ever experience. They are so rude and need constand chasing. They made me an offer that was 1/3 the value of the 10 quotes I obtained indecently. They told me I am not allowed to claim for matching items when I am. My insurer would approve something and they would refuse it, even though I was eligable. I have waited over 6 months for my claim to be sorted out and without a kitchen.”

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Posted 6 months ago

“Sedgwick hires vehicle damage estimators with no experience. They didn’t even look under my vehicle to see the drive train ripped out, they didn’t turn it on to hear an engine knock, and labeled a disconnected rear axle as an alignment issue. I call my claim rep 6-10 times a day and she never answers, never listens to my voicemails, and never reads my emails. They took two weeks to retune my calls to get me a rental car. Do not file through this company, always go through the other insurance company.”

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Posted 6 months ago

“This company is a horrible farce. The claims people push paper around and pretend to "investigate". They act as a front for corporations that take no accountability for negligent practices. This is what is wrong with America.”

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Posted 6 months ago

“They canceled my ADA and won't provide information”

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Posted 6 months ago

“If I could give zero stars I would. This is absolutely the worst company ever!!! The fact that my employer chose these people as a third party company to handle their claims says a lot about them as well. These people are manipulators that purposely mislead people who are already having a hard time. They will do ANYTHING to find a way to wrongfully deny a claim. I’m surprised they haven’t been shut down.”

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Posted 6 months ago

“Just like every comments here… this company is super difficult to deal with.. I’m on maternity leave and got Short term disability extension which my doctor email them the paperwork since 6/10, I also uploaded those documents on my profile account with them on 6/12 and I called on 6/14 to see where it’s at with the status and they claimed they’ve never received the paperwork from my doctor. Then I told them I also uploaded on my account, they switched things around, misleading communication trying to tell me that the paper work was edited and can’t be used for extension… Then look again said they have the paper works on file (6/12) and the examiner has 48 hrs to review them and make decisions which should be right when I was on the phone with them, yet the rep told me to call back on Tuesday if I don’t hear anything 🙄🙄 And then the next morning I got a text said they haven’t received the update information for my extension yet, and the due date is approaching (6/21). I’m so sick of calling and dealing with them!! They’re sucks!”

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Posted 6 months ago

“Worst company ever. The stress level of dealing with this company is damn near stroke level. The funny think is I pay for this benefit and I still have a difficult time getting service.”

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Posted 6 months ago

“We treated a client of Sedgwick in November and December of 2023. We submitted the required paperwork via email and fax several times. We have contacted several departments and people listed for this clients claim and have been given the run around for months now! We still have not been paid the almost $1000 for services rendered! Today we called yet again and are now being told that we have to talk to the new claims adjuster for this clients case and resubmit the mountain of paperwork again…even though last week we spoke to someone who found everything and said she was going to submit it for payment. We will never accept a client from this company again, ever. The customer service has been very poor, rude, and unhelpful! They are giving us the run around so they don’t have to pay. We will try calling the final supervisor today and if we don’t get paid I will be filing a lawsuit and bad faith claim against this company with the attorney general in Colorado. Please join us if this company has screwed you over too! (Based off these reviews I expect this to get large!) Intrepid Bodyworks”

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Posted 6 months ago

“Auto appraisal after an accident was a complete failure. Guy drove up , got out of his car, took a couple pictures and left. Wrote appraisal up as " cosmetic damage", "driveable" when in fact the the front axle, spindle, and other steering components were all bent rendering the vehicle UNSAFE to drive. Now, 4 weeks later, after multiple calls to Sedgewick( absolutely clueless representatives), insurance company and agent, we finally got the go ahead to order parts. This is by far the worst company for auto appraisals. Even our insurance agent has made a note to NOT use Sedgwick ever again.”