Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.00

2.0 Rating 270 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“Purchased 3 items before Christmas, they were delayed in the US due to bad weather and when they arrived, one of the items was missing. I promptly contacted Selfridges thinking it was probably an oversight on their part because of the Christmas rush. Wrong! Selfridges customer service has done nothing but give me excuses and tell me that the items were scanned and put in my packaged and that they fulfilled their contract. They will not be issuing a refund?? What? I was speechless, and have spent the better part of 3 weeks arguing back and forth with them, only to have them stop responding. Online chat told me they were starting the refund process and that I would get a confirmation email. Nothing. They told me a manager would ring me. Nothing. I am shocked beyond belief that a store of this size would dismiss a customer like this. I am bitterly disappointed since I had purchased many times with no issues. I was planning on making many more purchases in the future, but that's over. IF YOU ARE THINKING ABOUT ORDERING FROM THEM - THINK AGAIN. Their customer service is abysmal and they now have my £153 and my item.”

Helpful Report

Posted 1 year ago

“WIshed I had not bothered. Finally able to order a hamper. Guess what, arrived promptly enough, but some ten items missing, some were substituted, it has also been opened by someone else. Since when do you pay hundreds and expect second hand products. Now I am brining covid into my hosue with some t*** clearly opened and nicked some of the contents. Cannot email selfridges - no email No live chat What a disgrace”

Helpful Report

Posted 1 year ago

“Wanting to order a few items in the sale. Items added to baskets ok but upon check out they disappeared. Finally got connected to CS via chat, they informed me those items are out of stock. So why, 2 days later, they are still showing as being available allowing one to add them to the baskets. These are click baits. Wasting my time. Hope they go bankrupt. Cannot stand dishonesty.”

Helpful Report

Posted 1 year ago

“they might be little cheaper price and you can get little bit discounted price, but, you will end up paying for shipping charge with no tracking, and their customer service is ridiculous. Do Not Buy From HERE!! WARNED YOU!”

Helpful Report

Posted 1 year ago

“Scam artists. Bought supposedly a new Valentino Garavani Rockstud Bag. Shoulder chain missing, immediately returned it. They claimed the purse looked used and hardware was scratched. Disputed charge with PayPal and my bank. PayPal issued me full credit within hours of my filing dispute.”

Helpful Report

Posted 2 years ago

“Strongly recommend people think about join their one year delivery plan due to their limited and blocked to sale the product to Australia and HongKong, I have been their customer for many years. In the past two years, many luxury brands have not sold in other countries. I feel that they are deceiving customers to buy global free shipping. It is not stated that the sales are gradually reduced. There are many restrictions on sales outside the UK. feel cheated 🤬🤬 And their online system also worsted”

Helpful Report

Posted 2 years ago

“Saw a watch on line that I wanted to order (the site said one left in stock). I placed the order, and got a confirmation. Not having heard anything more a couple of days later, I checked the order status. It said “cancelled”. So I emailed customer service, and they wrote back that the order was cancelled because the item was not in stock. But they didn’t contact me; I had to contact them. And, over a week later the web site still says “one left in stock”. I don’t trust them. Will never order from them again.”

Helpful Report

Posted 2 years ago

“This is a review for Hermes Selfridges. I went there wanting to buy a pair of oran sandals, which I thought would be straight forward and fast but the guy in charge of the queue (Indian guy with glasses) takes my name and keys it into the phone and am asked to wait. To the security guard at selfridges Hermes who was telling the SA the queue sequence and tried to skip my turn as if I am invisible even though we are standing in line…I’m sorry you are so bitter with your life that you choose to play such games with customers. I feel sorry for your life.. Thank you to the wonderful ladies behind me who said I was waiting before them. I appreciate it. The SA was neither friendly nor unfriendly, just indifferent. .. I find it odd that I have to wait as I’m not trying to get a bag or anything.. so anyway, I left and went to goyard, queued went in, got a bag and walked back to selfridges. This is Almost an hour later, I went back to the store asked the guy, and he said I still have to wait!! And the worst part is, when I asked if they had oran sandals, he said I will have to wait until my turn. I mean…it’s just a pair of sandals. I really don’t understand. Needless to say, I left without getting the sandals. I will buy it at my home country where I will get better service for sure. I always wonder if Hermes trains their staff to behave this way as part of their marketing gimmick? I mean, I’m sure outside of work they don’t have this uppity I’m-better-than-you behaviour I always wonder why some Luxury brands SAs are so rude and judgmental.. if they were so great, shouldn’t they be on the other of the table as a customer instead of working as a sales assistant right?”

Helpful Report

Posted 2 years ago

“I was served today by Justyna in selfridge in Trafford centre I can’t thank her enough for her patience and advice in helping with an outfit for a wedding outstanding”

Helpful Report

Posted 2 years ago

“Avoid i brought a phone but Selfridges don't know the tracking number the delivery company or when its going to be delivered as its sent direct from supplier and cant get the information never again will i buy frin this company”

Helpful Report

Posted 2 years ago

“My husband & I have been customers of Selfridges for many years. We always were so happy with the customer care but the past two years 2021 and 2022 it has been the terrible. It is February 2022 and they can not use Covid 19 as an excuse any longer. The stores are all open and going in full force yet; their customer care is null & void. They are not customer orientated at all. They were at one time a top notch store and caring for their customers was top priority not it's at the bottom of the list; maybe not even on the list. They need to bring back John Kelly as the CEO he was phenomenal at giving "the Best" customer care ever. Ms. Anne Pitcher is doing a lousy job and it shows right down to the newest customer care representative working for Selfridges.”

Helpful Report

Posted 2 years ago

“order 4 bottles red wine for Chinese new year Eve but send the wrong items because the online sale team list the wrong item and put the wrong price on the website!! when make the refund it goes wrong again order 4 bottle but just refund 1 bottle ,so far still wait for the money back!!!!”

Helpful Report

Posted 2 years ago

“DONT EVER BUY A SAMSUNG TV FROM SELFRIDGES. IT COMES DIRECT FROM SAMSUNG AND SELFRIDGES HAVE NO CONTROL OVER WHEN YOU RECEIVE IT OR WHEN YOU GET A REFUND AND YOU CANT SPEAK TO SAMSUNG OR A MANAGER OR A SUPERVISOR. I bought the tv on 5th Jan with next day delivery. The tv didnt turn up. After several days of contacting customer service and being lied to, ignored and fobbed off, still no clue as to when the tv will arrive I emailed to cancel. Low and behold then I got a shippIng notification! I called customer services immediately asking what to do as I'd already emailed to cancel my order as no one would give me a straight answer and by now I totally lost faith in Selfridges so definitely just wanted my money back. So I was advised to take the tv and Selfridges will arrange a courier to collect. I was assured this was the right thing to do. The tv was collected and returned 9 days ago, despite constantly chasing customer service being promised call backs from supervisors which never happen, I still dont have my £699 and despite now having someone in customer service who has taken some ownership of the problem i still have no clue as to when i'll get my refund. ITS BEEN A TOTAL FARCE FROM THE START AND I CANT EVEN SAY TO THE FINISH BECAUSE SELFRIDGES YOU STILL HAVE £699 OF MY MONEY!”

Helpful Report

Posted 2 years ago

“Awful. Cancelled 2 orders with no explanation. Then promised refunds for days, which never happened. Then when I called today they told me I need to call my bank with 'refund codes' and that's the only way to get a refund from Selfridges. It all seems ludicrous.”

Helpful Report

Posted 2 years ago

“I ordered food for xmas, nice things from 'home' and when it arrived someone had opened it, eaten half, stuffed the rest back into the box, wrapped and sent it to me!! Customer service apologised and refunded the cost of the opened item. HOW DOES THIS COVER IT? It is DISGUSTING! Do not order from there.”

Helpful Report

Posted 2 years ago

“This is a review for Hermes at Selfridges. I encountered a very rude sales assistant at the Hermes store on the ground floor of selfridges, when I visited them on the evening of the 4th of dec. He was in charge of the waitlist and kept dodging us for our appointment. Unfortunately the polite lady who originally took down my name left soon after as her shift was over. This young man who took her place was very curt with us(I was with my friend and teenage son) with a very rude undertone, he was clearly unhappy to serve us brown skinned clients. He kept us waiting for over 3 hours and gave us very lame excuses as to why it was taking so long. Initially we were told the wait would be about 45 mins. Everyone that was before us had finished and left the store but our turn didn’t seem to come at all.He also refused to call his manager when my friend demanded to see him after waiting for so long. Our upbringing teaches us to treat everyone with respect & dignity irrespective of their colour, age, sex or even job description.But when someone disrespects and behaves badly with you, it’s difficult not to react. Finally I gave up and we decided to leave after being told off by him, but not before reminding him of the brand he represents and that being disrespectful to women especially brown skinned women just goes to show that not only is he a chauvinist but also racist.I am an avid shopper of luxury brands and have never encountered an episode like this before in any store, in any part of the world including the other stores at Selfridges. I’m not sure how selfridges is involved with recruiting of sales assistants of these individual stores but it is their departmental store and they should look into the matter as their reputation is at stake.”

Helpful Report

Posted 2 years ago

“The return experience is the worst I have ever had. And from one month after I returned, I still did not get my refund. The first-time collection was unpleasant, FedEx did not show up as they said they were downstairs. And then I asked for another label and I dropped the returned item at FedEx station on Nov 12th. After I waited for half a month, I still did not see the process of my return so I tried to chat online and explain my situation also sent an email about it. The response I got was it would start to process within 14 days. But the problem is I already returned my purchase 14 days and I did not get any response. Then I tried to chat again and explained my situation again. The assistant promised me would solve this within 24 hours. But then I still got nothing. And then I tried to chat again and explained again, and the chat automatically end. Then I waited for several days, and I heard nothing, no emails no updates. Then I opened the chat and asked to solve it again, they just ended the chat and say would give me an update. And now, still no refund process, and already one month from the day I returned and five chats, five hours each time. The worst customer service and worst return experience (no refund with the returned item)”

Helpful Report

Posted 2 years ago

“I bought a brow pencil from Charlotte Tilbury in Selfridges Oxford Street, the seller at the counter gave me a bag, which was empty. I have only noticed it a hour later, when I was no longer in the area. Theft, literally speaking. £25 for an empty bag... Dishonest service, just outrageous, I’m fuming!!!”

Helpful Report

Posted 2 years ago

“I ordered two items to be shipped to the US. They were suppose to arrive 7 days ago, but were stuck at DHL because Selfridges won't give them the MID or any of the manufacturing information they asked for. I've called Selfridges 4 times plus emailed and chatted to them. They assured me it would be actioned, but they didn't do anything. Now, DHL is sending it back to Selfridges because they've not sent in the MID. I even paid extra for Selfridges Global+ Not only did I not get my items, but I incurred about $80 in international phone charges.”

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Posted 3 years ago

“Ordered a pair of mens Gucci Princetown fur shoe in black for £770, only for Selfridges to send the wrong colour. Also sent back a Gucci polo shirt for £450 which didn't fit. Ive been waiting for a refund for nearly a week. Ive phoned twice and still no refund. Ive been a customer for many years and hardly ever send anything back. I feel I'm going to be forever chasing for a refund of £1220. It has out me off buying anything online from Selfridges in the future. I have since ordered direct from Gucci both items and received from Italy within two days.”

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Posted 3 years ago

Selfridges is rated 2.0 based on 270 reviews