Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered & paid a premium for same day delivery for my nans 80th birthday which didn’t turn up without any notification. I had to chase them for a refund which I still haven’t received. Do not use.”

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Posted 3 years ago

“What a disappointment. Ordered flowers to be delivered for my daughter's birthday and after paying nearly £30.00 they sent her a bouquet that looked like a £5.00 bouquet from the supermarket. After complaining I was told that there's nothing wrong with the bouquet! Clearly there is ! It's completely different from the one pictured on their website, about half of the size and the flowers look horrible. Never again !”

Serenata Flowers 1 star review on 14th January 2021

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Posted 4 years ago

“Service was fine haven’t got a problem with that, delivery was on the day. The flowers were not what they should’ve been & then when asking the company to look at the problem as far as they’re concerned the bouquet meets the size, quality & constitutes the bouquet purchased for £39.99 the bouquet is the Peace bouquet. I’ve had better from Asda & Tesco.”

Serenata Flowers 1 star review on 12th January 2021

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Posted 4 years ago

“Appalling service. A huge waste of time and resulting in no flowers for my mother's 80th birthday. Alone during lockdown on such a special day, flowers ordered to arrive 24 hours early so that she had them on her birthday. Serenata failed to get them there 3 days later we are waiting. They might deliver them tomorrow! I will cancel and ask another company instead. Shocking disorganisation. A great shame for my lovely mum.”

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Posted 4 years ago

“Who is giving this company such high marks! I've received my 3 dead/broken/ pack upside-down flowers today! When I finally got through to someone on Messenger I dealt with N who not only sent standard responses he never even acknowledged why this was especially upsetting. What makes it even worse is I recommend this company to mt parents and sadly both times have been more than damaged. My sister who lives no where near me has had exactly the same experience!”

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Posted 4 years ago

“I am so disappointed about customer service. Ordered flowers with vase, toy and a card, vase came smashed. Contacted straight away. This is what I got for reply from Ana - ".... I will personally raise this with our floral team to ensure that more care is taken in the future.... I have issued a refund for the price of the vase." Really? Is this business working only first day, they don't know how it should be packed? Is this a good customer service to give me a refund when you ruined my surprise for someone? Shame on you. Will never buy from you again, will never recommend you to anyone.”

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Posted 4 years ago

“Absolutely terrible my flowers are now 5 days late and when I tried to cancel and get a refund I was told they couldn’t give a refund for late delivery! I will be just so embarrassed for dead flowers to be presented from me! Don’t bother ordering!”

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Posted 4 years ago

“I will never ever buy from this company again, an absolute con & rip off!! I ordered Xmas flowers for an elderly family family too be delivered to a hotel in Cornwall where she was staying for Xmas. Due to Covid her trip was cancelled so I have been trying to get in contact with Serenata & Yodel their delivery company to change the address, which they said they would do!! Flowers never arrived, no refund offered, & then they told me I would have to pay another 50% to do the same delivery!! They are a completely unprofessional & crooked business!! I will be referring the matter to consumer affairs!!”

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Posted 4 years ago

“Ordered for delivery 2/1/21 birthday gift paid for delivery before 1200 but only arrived 3/1/21. The flowers bear no resemblance to the picture of the ones I ordered. Customer services were awful said delivery may be 48 hours late due to covid. I feel like I have been well and truly had. Would NOT recommend and will NOT be using again. First thing I was told when contacting them was no refund and cancellations would be accepted”

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Posted 4 years ago

“I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I paid a ridiculous amount of money for it, including the specific delivery window. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. That wasn't acceptable, as my friends weren't going to be at that address later. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. They just wouldn't stop with the emails. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee," they also don't k now the meaning of the word "liability" (vs. "refund"). I don't recommend dealing with them at all.”

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Posted 4 years ago

“More like a £5 bunch of flowers from a petrol station... but paid £30! Shocking!”

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Posted 4 years ago

“I ordered flowers for my elderly parents. They were due to be delivered on Christmas eve, and I received a delivery confirmation, but nothing arrived. It was their first Christmas alone (due to COVID) and the service is the worst I've ever experienced.”

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Posted 4 years ago

“Very disappointing flowers from Serenata, ordered from Canada for my niece in the UK. Only reason the got any stars is that they did deliver and the vase was in one piece. Choose a local florist...ones that you can actually contact if anything is wrong!”

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Posted 4 years ago

“Despite evidence they would not either refund nor redirect order despite giving more than 48 hours notice, were intransigent and repetitive if their response. Would NEVER deal with this company”

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Posted 4 years ago

“I believe that this is a company that cynically trades on the fact that the recipient will not complain to the person who sent the flowers because they do not want to hurt their feelings. I received a paltry bunch of cheap looking flowers, some of which had their heads broken off, which bore little resemblance to the photo on the company's website, being only about a third to a half of the size. I felt sick when I saw the price my friend had paid, £29.99, plus extra for a deeply tacky card. An almost identical, but significantly larger and fresher, bouquet can be bought at my local Tesco's for £5. Please do not use this company. You will be wasting your hard earned money, and lining someone else's pockets.”

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Posted 4 years ago

“First and last time I will use serenata flowers, living abroad and during covid I wanted to surprise my 84 yr old Aunty with flowers for Christmas.....in a few hours the flowers began drooping even if she followed the instructions, other flowers were in bud but dropped as well......spppmy Aunty instead of being happy is so upset that the flowers are auful, she said she could have bought a nicer bunch at lidl for a few pounds, you have ruined My gift and upset my Aunty.....I strongly recommend people not to use serenata flowers”

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Posted 4 years ago

“Terrible company with appalling customer service. My mum had bought flowers to be delivered on my birthday. She had placed the other 2 days in advance and was assured by the Serenata Flowers website that there was to be guaranteed delivery on the date of my birthday by DPD. The flowers did not arrive on the date of delivery as confirmed in their confirmation email. The response from customer service was "Due to the ongoing effects of the current pandemic, sadly we can no longer guarantee delivery dates". There was no such warning anywhere on their website nor in their confirmation email. Utterly ridiculous and misrepresenting.”

Serenata Flowers 1 star review on 13th December 2020

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Posted 4 years ago

“Delivery did not arrive on the agreed date. Serenata blamed Covid. All decent retailers would highlight such an understandable caveat- not this one - when the order was placed, they confirmed the agreed delivery date would be achieved. Only when I raised this was I informed that their T&C say you should allow 3 days after the anticipated date for delivery to take place. No refund- even though the order still hasn't been processed. Misleading and disappointing service. Would give 0 stars if possible. Avoid this company !”

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Posted 4 years ago

“I had ordered an Arrangement in November 2020....I then went to order another in December 2020 to the same exact person and address. When i put in her name all Info popped up from previous address ....well they're computer put a Q in the code instead of a J....said it was my fault and that i could get another Arrangement for 50% off...WHAT?? Why would I pay again for their mistake? As now some stranger is enjoying my very EXPENSIVE fliwers6! Very terrible customer service and they're Arrangements look nothing like the pictures....Do NOT order from this company.....its a rip off!”

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Posted 4 years ago

“We ordered flowers for a relation who has been going through a bad time recently and this was her birthday. Having arranged for her to be home early to receive same,they only delivered at 3-45 pm and she had to rush back home to be there in time. We had ordered flowers to the value of 49.99 and a glass vase for 9.99. There was no glass vase,and whilst the recipient liked the flowers she said there was no way near the value for money. I have requested a refund for the vase,but,as your refunds process says "difficult",this is more in hope than expectation. We shall not be purchasing from this Company again. Elizabeth and John Robinson Waterlooville”

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews