Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my sister's birthday only to discover she would not be there on the date. I emailed from my home in NZ 2 days before and to re-schedule the order. Not possible appparently - I had asked to change re-schedule the order 2 hours from original order!! TERRIBLE!”

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Posted 3 years ago

“Very good, the flower delivery the next day and received a nice confirmation message.”

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Posted 3 years ago

“Avoid at all cost. Paid over £40, and the pictures are the end product. Ruined my mum and dads anniversary gift that I get them flowers every year”

Serenata Flowers 1 star review on 6th December 2021

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Posted 3 years ago

“What an absolute disgrace! We ordered flowers and a vase for my 87 year old Morher-in-law’s Birthday. Payment was promptly taken from our account and two days after her birthday the flowers still hadn’t arrived. You are unable to speak to customer service by telephone, it is all via e-mail or live chat which is frustrating. They blamed the courier and said it was a difficult to find address (it isn’t). Then said they would investigate. They offered to resend the order at no additional cost to ourselves!! I suggested as we had been embarrassed, inconvenienced and disappointed a resend and a refund or voucher would be more appropriate but customer service said this wasn’t possible. Eventually, I was offered a refund and the ordered was cancelled. Several hours later, the flowers were delivered - unbelievable! This company doesn’t know what it is doing. It really isn’t acceptable to promise delivery on a certain date and let customers down in this way.”

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Posted 3 years ago

“Do not waste your money by giving this rip off merchant your business. First bunch arrived DEAD. Second bunch was thrown together by someone I can only assume was wearing a blindfold. If the thousands of other bad reviews are not enough to put you off, see attached photos. I’ve also included a picture of what they’re supposed to look like, just for a laugh.”

Serenata Flowers 1 star review on 4th December 2021

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Posted 3 years ago

“Flowers never came in time and when delivered nothing like advertised on website. Will not use this company again very disappointed.”

Serenata Flowers 1 star review on 2nd December 2021

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Posted 3 years ago

“Flowers did not arrive on date they were ordered for, the reply from serenata was you can expect your delivery up to 24 hours after your selected delivery date, I do not think this is good enough in my opinion, when it's for a special celebration what good are they arriving a day later,”

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Posted 3 years ago

“The flowers arrived a day late, they did not look like the photograph at all they were not arranged and did not look fresh. certainly did not represent the value I spent on them. This bouquet was for someone having a difficult time it did not reflect the sentiment behind them and looked almost ready for the bin. they were not put together with care and attention. A child could have done better. I now feel embarrassed I sent them.”

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Posted 3 years ago

“DO NOT USE THIS COMPANY DO. NOT. USE. THIS. COMPANY. GOT THAT? There are plenty of other UK flower delivery services, just google another one NOW. You don't need to read on. Same old story. Ordered flowers (for a 40th birthday) AND THEY DID NOT ARRIVE. Their tracking service extends to "it has been ordered and sent to some random florist for whom we have no oversight over", was following it and curiously emailed to see what was going on only to be told that my ordered hadn't been delivered and this was news to them. WHATS THEN EVEN WORSE IS THE COMPENSATION THEY OFFERED FOR THEIR INCOMPETENCE was either a refund OR sending the flowers 5 days late. Not both, or any form of compensation beyond to make amends, no attempt to rectify their error other basic "we're sorry email". Accidents of course happen - i can accept that- but the limited and paltry compensation together with their total lack of oversight over their vendors and general incompetence is reason TO AVOID AVOID AVOID.”

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Posted 3 years ago

“The flowers arrived but looked like they had been sat in a hot car all day and were wilted and sad. They never revived and had to be thrown out after 2 days. As I was away I didn’t find out about it until after 5 days, at which point the company will not accept any feedback. A very expensive way to upset loved ones when away from home! I’d suggest using alternative providers.”

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Posted 3 years ago

“The flowers were NOTHING like the advertisement, I complained directly to the company who fobbed me off. As the flowers were meant to be an enjoyable gift for a new mum, I didnt feel it was right to expect her to count the stems and take photos at various stages of bloom-development, and so I consequently let the complaint lapse. The bouquet cost £44.99 - not an inconsiderable amount, I’d have been better buying flowers from any supermarket. I DO NOT recommend, and will certainly not use this company again”

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Posted 3 years ago

“Such promt customer service received from Serenata Flowers, my bunch was boxed well, all flowers intact and arranged in a gorgeous bouquet ready to place into my vase.”

Serenata Flowers 5 star review on 17th November 2021

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Posted 3 years ago

“Fab price, brilliant customer service, they arrived on the correct day and in perfect condition. Lovely and colourful”

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Posted 3 years ago

“No one gets excited to arrive home to a box of dead flowers on the door step. If no response from the door, then surely an effort to let sender know.”

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Posted 3 years ago

“Tried Serenata flowers for the first time. Ordered from Australia for delivery in Kent, UK the next day. Receiver emailed me two days later to say what a beautiful arrangement she had received. I will be using Serenata again in the future, their price and delivery are superb. Well done, you deserve a brilliant review, great customer service.”

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Posted 3 years ago

“So disappointed with he flowers that were delivered as a gift for a colleague. Not as shown in picture online and the flowers were all wilted. The card that I had paid extra for was also badly damaged. I contacted customer services who responded rapidly to say everything was per the description and they could see nothing wrong with what I had received. I paid £45 for the bouquet and I honestly could have bought a better bunch from Tescos for £15. After several e-mail they agreed to refund me for the card only! I will never use this company again. Wish I’d seen these reviews before ordering”

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Posted 3 years ago

“Long time user of Serenata Flowers, normally good service and high quality bouquets. I purchased the Cream Tea bouquet and was incredibly disappointed with the low quality bouquet that arrived, looking completely different from the image on the website and disappointing the recipient. I voiced these concerns to the customer service team who told me that the correct number of stems were in the order and so they considered the service and quality acceptable, despite significant difference in the photos - which are attached to this review. Based on the subsequent poor customer service, I have closed my account and will not be using them again.”

Serenata Flowers 1 star review on 5th November 2021

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Posted 3 years ago

“I ordered flowers on Friday to be delivered to my wife for her birthday on Tuesday. The website said delivery would be between 8am and 8pm on the required delivery day. The flowers eventually arrived at 4pm on Wednesday, I told the courier to take them back as delivery was so late. Serenata Flowers think this is fine and have refused me a refund.”

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Posted 3 years ago

“Please don't get caught out and order from this site. I ordered a very special bunch of over £30 for a very special occasion, what arrived is in the pictures below. I'll let you judge for yourselves. I've been in contact with with the company and the refuse to acknowledge there is anything different...which says it all really and is incredibly disappointing and dishonest. Don't disappoint a loved one or be disappointed yourself. This company have no interest in you happiness or your loved ones, only your money. I'll let the pictures do the talking (I've also included what they were supposed to look like off their site) and avoid these guys.”

Serenata Flowers 2 star review on 3rd November 2021

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Posted 3 years ago

“I wouldn’t recommend this company. I have received over 11 bouquets from a friend. I have complained twice as the ratio of flowers to greenery is shocking. They are unhelpful and said that the bouquet is correctly made up . I separated the flowers from greenery and it’s a measly amount of flowers. I have had to tell the sender which I felt embarrassed about . I don’t recommend AND despite answering the email timely, there is no offer of a replacement to compensate. The flowers do not match the description. I’m trying to find the bouquet in the website that I received. I can’t see anything that resembles it . DISAPPOINTING”

Serenata Flowers 1 star review on 30th October 2021

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Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews