Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“serenata flowers is the most unprofessional service ever. order flowers for mothers day one day in advance and flowers not delivered that day. they are in the wrong business”

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Posted 3 years ago

“It's a friend's birthday tomorrow so I picked some flowers for next day delivery and entered my card details. A pop up appeared saying the flowers could not be delivered tomorrow so requested an alternative delivery date- of course this doesn't work as my friend's birthday is tomorrow so i did not select an alternative date and instead ordered another set of flowers which could be delivered tomorrow. I have been charged for two sets of flowers, and sent two separate (delayed) order confirmation emails including the first set which apparently will now mysteriously arrive tomorrow despite the system generated pop blocking my first order because they couldn't be delivered. I contacted customer services within 5 minutes to cancel one of the orders and they said cannot do anything??? Appalling. I've never ordered from them before and never will again. I will be contacting my bank about the double payment error.”

Helpful Report

Posted 3 years ago

“I ordered their velver cloud bouquet for my friend's birthday, the flowers are supposed to be five different purple/lilac coloured flowers. Instead what was delivered was white roses with green foilage. When I contacted customer services they said that under their substitution policy the bouquet delivered was an acceptable equivalent???? Very very disappointed”

Serenata Flowers 1 star review on 8th March 2021

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Posted 3 years ago

“Five roses, three liseanthres, and five maroon flowers and twenty four pieces of foliage and charged £39.99. Bought as a birthday gift by my daughter for me. So disappointing to have so few flowers and not the best quality. Three of the maroon flowers dead. Arrived with no water in Tub and dry strips of paper in tub. Do not recommend this Company.”

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Posted 3 years ago

“First time we had used this company. Flowers arrived looking really awful and some of them were even dead. Complained but were then ignored by the Customer Service team !!! Never again. DO NOT touch thus company with a bargepole.”

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Posted 3 years ago

“Beautiful, affordable flowers, always delivered on time! I love quirky emails, too! Wouldn’t order flowers from any other company. Great for gift for every occasion! Highly recommend!”

Serenata Flowers 5 star review on 7th March 2021

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Posted 3 years ago

“The worst flower service i have ever come across.. fully disappointed. Its my daughter’s birthday and I ordered flowers a week in hand.. flowers did not arrive they say i cant have a refund when they clearly state a refund policy on late deliveries so will have to contact my bank to retrieve the money back.. 100% do not recommend everything about them is a disappointment..!!”

Helpful Report

Posted 3 years ago

“Awful Embarrassing what was sent. Save your money”

Serenata Flowers 1 star review on 6th March 2021

Helpful Report

Posted 3 years ago

“The worst customer service I have ever experienced. I order flowers on Thursday to be delivered on Sunday for a birthday. The flowers never arrived and it’s now Monday night and I’m still waiting. I contacted the customer service and was told they can’t guarantee next day delivery and couldn’t refund or cancel my request. I was talking to a rude lady called Lisa Whos messages were patronising. I am now £30 down for some flowers I can no longer gift so they are pointless. KEEP UPDATES ON YOUR WEBSITE!!! We’ve been in lockdown for a year now. Surely you have adjusted enough to be able to communicate. My flowers have now been out for delivery for 2 days so I’m assuming they are sat in a box with no water in a van somewhere as they are letterbox flowers that don’t come packaged in water. So £30 for some ungiftable, probably dead flowers. Lovely!”

Helpful Report

Posted 3 years ago

“Do not order from this awful untrustworthy company. Dispute ordering days before delivery they failed to deliver in time and refuse to give refund. Dishonest disgraceful people. DO NOT ORDER.”

Helpful Report

Posted 3 years ago

“Serenata Flowers murdered my cat. My partner ordered a bouquet of flowers for my for Valentine’s day. They arrived mangled and sad and not at all like they were pictured, but worst of all the florist had swapped a flower for a Peruvian Lily, which are known to be fatally toxic to animals, and they did not give notice. The lily was budding not blooming, so we did not recognize it for what it was. Our kitten Binx ate a leaf. He died 9 days later, February 27th, of kidney failure from lily poisoning. Not only is their service and their flowers subpar, but they thoughtlessly killed a beloved member of my family by adding a deadly flower my partner did not order to the bouquet. Serenata Flowers deserves 0 stars, and none of your money. Do Not Order From Them Ever, especially if you have pets. Photos include the product as advertised, and what arrived, the fatal lillies, and my poor Binxy on his last good day.”

Serenata Flowers 1 star review on 28th February 2021

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Posted 3 years ago

“I received flowers from you on Wednesday 24/2 they were terrible so dissatisfied they were supposed to be pinks and white flowers I got something that looks like weeds with 3 orange flowers in the middle of it the person who ordered these for me lives on the other side of the world and I didn’t have the heart to tell her how bad they were”

Helpful Report

Posted 3 years ago

“Valentine flowers didn't last a week. Very disappointed”

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Posted 3 years ago

“Miserable flowers for the money. Will not be using this service ever again. Do not order flowers from this website.....”

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Posted 3 years ago

“I was over the moon with my beautiful flowers which my husband of 50 years arrange to have delivered for Valentine’s Day. Would definitely be using again. Some photos below of them on arrival and after nearly two weeks”

Serenata Flowers 5 star review on 24th February 2021

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Posted 3 years ago

“Avoid! Received flowers in very poor condition, complained on th 14/02 and never heard back!”

Serenata Flowers 1 star review on 24th February 2021

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Posted 3 years ago

“DO NOT BUY FROM HERE! Not professional. Flowers won’t arrive in time. 3 days after the payed for time. The box was damaged and open! The flower looked old and where very small for a bunch. Avoid using, I would rather grow and pick them my self.”

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Posted 3 years ago

“SCAMMERS!!!!! WILL NEVER USE AGAIN!!!! Ordered flowers for my grieving best friend who's dad suddenly passed away. I made a mistake on the order and needed to amend it. I realised my mistake as soon as I'd paid, tried to amend the order and it wouldn't let me, the option was greyed out. Contacted customer support who told me once it has gone through to Floral production they cannot change orders. This was within about 1 minute of the order being placed so quite clearly it would not of been made yet! It was an extremely simple amendment to make! Actually would of been less work for them as I wanted to cancel one of the bouquets which was ordered by mistake. Instead they have been quite happy to take money off a single mum!!!! My emails show I asked it to be amended before I even got my order confirmation so there was no way it had got through to production yet!!! I contacted them via Facebook as well. Spoke to Nigel who was extremely unhelpful and rude. He hasn't even bothered responding to my queries. I will be asking my bank to try and retrieve my money from them. Absolute scam artists!!!”

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Posted 3 years ago

“My daughter ordered flowers for our Golden Anniversay. They were for dellivery on the 19th February. The box they arrived in was battered and the flowers on their side. They were all but dead! I got in touch with Serenata who asked me to send in some photos which I did. Then I got a text telling me that I hadn't read and followed the 'care' suggestion with the flowers. I replied that no amount of 'care' would resuscitate them as they were DEAD!!! I then got a reply saying they would send a new bunch. The new bunch arrived but not very exciting, only marginally healthier than the first but LOTS OF GREENERY!!! Never again!!!”

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Posted 3 years ago

“Received some flowers today from my family for my birthday & so disappointed with both the amount of flowers & the quality considering the amount paid. Have seen better bouquets in supermarkets , in fact even on garage forecourts for a lot less money!!!!!.... Would never recommend this company. Unfortunately even though there is an option below to add an image & have tried it's just not showing (no surprise there) as they look half dead already & have only had them a couple of hours! Absolute 'rip off' company!!!!!....”

Helpful Report

Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,948 reviews