Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,967 Reviews

57 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is just 1 rose amongst 11 flowers, no gip just weed like stems. The rose petals are falling off and to be honest the bunch resembles the last of your garden summer flowers. The truffles...had 1 and had to spit it out, solid. Out of date! The sender is oblivious as not many would complain about a gift that's why this company is getting away with it. Believe me, all you husbands, boyfriends, girlfriends, daughters etc. Go and get a proper bunch that will cost half the price and truffles that melt in the mouth not ones that are rock solid and out of date. Taking advantage knowing people will not express their disappointment to the gifted. SHAME ON SERENATA”

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Posted 3 years ago

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Posted 3 years ago

“Always so happy with the flowers from Serenata. I won't use anyone else. 1 time we had an issue it was resolved immediately. Quality flowers and free next day delivery. Always arrive on time.”

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Posted 3 years ago

“Been ordering from them for a while now. They are always so beautiful come on time and last for ages”

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Posted 3 years ago

“"Delivering Happiness" - but not necessarily on the right day. I chose Serenata (first) time as they had a 'local' supplier/partner in the delivery area for my mum's birthday, and also they were offering a 'next day' delivery. Got my order confirmation - date (and '8am - 8pm window') but they were not "dispatched" until the morning AFTER the booked date, and did not arrive until midday on. Raised a complaint with them for refund/compensation, but besides offering me their "heartfelt apologies", they offered nothing more than an excuse for why they miss the odd ("3%" apparently) delivery commitment. So, even though they offer a next day/specifc date delivery, buried in their T&Cs it says 'you should allow 24 hours after the intended delivery for the flowers to be delivered'. So that's good then. Not sure what the 'new normal' looks like, but personally I'm looking forward to companies no longer using 'the Covid excuse' for poor service.”

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Posted 3 years ago

“Poor service, delivery day missed. Refund refused. Won’t be using again.”

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Posted 3 years ago

“Terrible customer service. Flowers delivered 48 hours late, in damaged packaging which had been taped back together with brown tape. No food included, not that it mattered as most flowers already dead.”

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Posted 3 years ago

“Beautiful unusual orchids from SerenataFlowers! I absolutely love them they look amazing and continuously bloom.”

Serenata Flowers 5 star review on 3rd October 2021

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Posted 3 years ago

“My daughter ordered flowers as a surprise for me after we had a traumatic time when her son was in intensive care. They did not arrive next day as they said they would, they arrived the day after. They were not the same flowers as ordered, there was more foliage than flowers and a totally different colour. Less than half the value of the original order. Offered a 50% discount on the flowers or another bouquet. I told her to take the discount as they were not reliable enough to want to have any more from them. Wish I could have uploaded the photos to show you how poor the bouquet was. Look at the difference in the attached pics from what was ordered and what was sent.”

Serenata Flowers 1 star review on 1st October 2021

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Posted 3 years ago

“Sorry state of the flowers & terrible customer service especially from "Katie" could not care less attitude! Do not waste your money as if you are disappointed you will just be fobbed off! I have sent countless emails of complaint!”

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Posted 3 years ago

“I ordered some flowers for my sister on behalf of our mother that passed away. The flowers were supposed to arrive yesterday and state with the courier and didnt show up. They were very expensive and I’ve basically been told they’ll arrive when they arrive so when the half dead flowers show up from our deceased mum I’m sure they’re bound to make a difficult situation worse - zero help from customer service. I’ve basically been told to ‘do one’ after being thanked for my ‘continued correspondence’ which wreaks of sarcasm. Ruined my day, wouldn’t order again - used a different cheaper site for my flowers to my sister and they arrived first thing yesterday ! Will go there everytime now.”

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Posted 3 years ago

“If I could give zero stars, I would. Sent flowers to a funeral that we could not attend due to Covid. What arrived was a tiny bunch in cellophane compared to the stunning arrangement that we selected based on the photographs on their website. Customer service didn’t even acknowledge or respond to my complaint, clearly they got their money and couldn’t care less. Subsequently ordered from eflorist for another occasion, similar price bracket and they were AMAZING. Don’t waste your money on Serenata!”

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Posted 3 years ago

“This has to be the weariness bunch of flowers I have seen for a while. I could have bought a bouquet of better quality for a third of the price from my local petrol station...”

Serenata Flowers 1 star review on 24th September 2021

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Posted 3 years ago

“I ordered a £50 bouquet for a family member who sent me a pic of what had arrived. She allowed 4 days for flowers to open but the bouquet was so poor, looked like one they advertise for £30. No luxury at all which I would expect for £50. I complained to Website and was told the bouquet was what they would expect and asked me to send more pics from someone who has just come out of hospital. Poor poor service. Do not use this company. See picture attached. Is this worth £50!!”

Serenata Flowers 1 star review on 17th September 2021

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Posted 3 years ago

“DO NOT USE THIS COMPANY !!!! Last Saturday evening, we ordered flowers to be delivered to my sister in Scotland for her birthday. We gave the correct address , plain as, as we have done with several other deliveries to the same address. Within hours, on Sunday, we received an email stating the Chauffeur had delivered the flowers and an accompanying photo of the home to prove delivery. Finding it very strange to have such a delivery on a Sunday, with the Scottish city being under Covid Closure on a Sunday coupled with a photograph of a strange dwelling not even resembling my sisters home, we immediately became suspicious. Emails began between us and this flowers company, 12 in total. They claimed the address to be wrong. We supplied the correct address again and again and so on and on, wrong address. Eventually they said the address was wrong as it had no Post Code attached. We responded that the address was correct and blind freddie could understand it. Sorry they said, no correct delivery address, delivery failed and order void. They invited us to reorder with full amount to be paid. We have since discovered their head office to be in MALTA and since then have found this site where we are "encouraged" that many others have experience same or similar experience. Needless to say we will not be touching this company again and encourage everyone to do the same. Trouble is few read this BEFORE ordering. I think British expression is "NOT HAPPY JAN !!" G”

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Posted 3 years ago

“So angry with this company.... Ordered my step mum some flowers on the anniversary of my step brothers death and was told they would be delivered the next day. I then emailed on the day to make sure and I got a reply saying yes they will be delivered today... it got to 6pm and still no delivery .... I then emailed to say are they being delivered and I got a half arsed apology and my flowers weren’t being delivered!!! Said I wasn’t happy and wanted to make a complaint.... then got another half arsed email and £5 refund.... not happy and definitely been fobbed off!!! Won’t be ordering from here again as it’s the 2nd time it’s happened!!! Awful company ..... false advertising and should be reported!!!!!!”

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Posted 3 years ago

“I have never written a negative view before but I am utterly disgusted, initially with the flowers and subsequently with the appalling customer service from Serenata. I am convinced they are a scam company. I have just received a sparse and very cheap looking bouquet, ordered by my mother and intended to be a gift. Nothing like the image on the website and nowhere near the number of stems in the description list. She paid £39.99 for them. £5 at a supermarket would have been a more appropriate price. It could not have been further from the image or description on the website. There are two variety of flowers completely missing (and no substitution made). The roses arrived looking brown around the edges while the only lily stem they deigned to send was closed and tiny. The white foliage flowers also arrived brown. It is upsetting that my mother sent the bouquet as a gesture to support me at a difficult time and it has backfired as now I am just feeling upset that she has been taken advantage of. Customer service have been entirely useless, there is no contact number. I have sent pictures and detailed the stems provided to show that it doesn’t meet the quota. They have ignored this entirely with stock cut and paste responses and no resolution offered. Shocked and disappointed does not even cover it!!!! Do not give this company your money!”

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Posted 3 years ago

“Ordered my mum the most beautiful bouquet of flowers. They arrived on time and in perfect condition. They smelt beautiful. Will defo order again”

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Posted 3 years ago

“Absolute rubbish. DO NOT ORDER FROM THIS POOR EXCUSE FOR A COMPANY. Flowers arrived 8 hours late, were nothing like the picture on the website. One open bloom (which was almost dead) and 3 lillies all sealed. Only awarding one star because it is the lowest I can give. Customer Services about as much use as a chocolate fireguard. Inept, incompetent and downright useless.”

Serenata Flowers 1 star review on 12th September 2021

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Posted 3 years ago

“Cheap looking bunch of flowers really disappointed. Worth about £5”

Serenata Flowers 1 star review on 8th September 2021

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Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,967 reviews