Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers but arrived a day late”

Helpful Report

Posted 6 years ago

“Lovely flowers with prompt delivery. Good price too”

Helpful Report

Posted 6 years ago

“Ordered about 7pm and were still delivered next day! Great service, have been told the flowers are beautiful, easy to use website. This is not the first time I have used Serenata Flowers and won't be the last!”

Helpful Report

Posted 6 years ago

“I paid for a delux arrangement to be delievered that looked no better than something I would have picked up from a garage. Absolutely disgusting customer service asking for pictures, I provided a picture and then they wanted me to count each flower! Unless you know the person receiving the flowers very well how can you ask this without them appearing ungrateful. I will never ordered from them again absolutely disgusting presentation and customer service”

Serenata Flowers 1 star review on 8th June 2018

Helpful Report

Posted 6 years ago

“DO NOT PURCHASE FROM HERE. I purchased orchids and because i didn't call within 3 days to explain they were dropping their flowers, they can do nothing to help. One plant was £60 and one plant was £30. Shop elsewhere.”

Helpful Report

Posted 6 years ago

“Received on Sat 2nd June, had been in cellophane in a box too big so the flowers were all bashed about... and very dry and wilted. Complained 4 times on email and 4 times, with photos on text message... appaling custoer service and very poor value for money... the flowers (yellow roses) were brown and bruised. And 6 days on, they are completely brown and dead. On one message they did answer they say the flowers are packed at 'Heathrow'!! So much for their claim it's from local florists! My parents ordered them as they thought they would be coming from one of the two florists in my town, but they arrived with a courier, box we crushed too..... Very disappointing and very unhappy!”

Helpful Report

Posted 6 years ago

“Ordered an expensive bunch of flowers, half of them were dead within a week the others well on their way out, sent pictures and all they said was we only guarantee flowers for THREE DAYS, wot a load of rubbish, won't be buying from these again!”

Helpful Report

Posted 6 years ago

“Serenata flowers never let me down. Reliable and always beautiful flowers. Would highly recommend them.”

Helpful Report

Posted 6 years ago

“Terrible service. Paid for same day delivery. that failed. after asking me if i still wanted them the next day and if they could replace with a similar boquet i said yes. No refund or same day delivery which cost nearly £7 and when i questioned this was told it had been upgraded (from photos i may have gained one flower but no copper pot) then was told that i had not informed then not too. That it was normal to do so! So the statement on your website saying that if not delivered on the same day i will get delivery refund and money off my next order is all lies. I would steer clear and not go back. Communication fine, but policies a sham. Manage LikeShow More Reactions · Reply · 1m”

Helpful Report

Posted 6 years ago

“Very Speedy delivery! Kept in contact from start to finish with a very funny message regarding the chauffeur service of the flowers! Can't wait to use Serenata again. Plus my best friend sent me a photo and they looked beautiful Thank you so much!”

Serenata Flowers 5 star review on 25th May 2018

Helpful Report

Posted 6 years ago

“Firstly guys, do NOT click "grandissmo" at checkout (they really are not grandissmo)! Customer services at Serenata don't care about customer satisfaction. The most crappiest flowers ever, the flowers looked as though they were bought from a supermarket, packed in box and collected by DPD to deliver (hand on my heart, this is exactly how the flowers looked - DEAD) I made contact with customer services explaining how disappointed I was with the flowers, I even offered to post them back (as pictures can be deceiving) they responded sarcastically with "I am so sorry for the one flower...a refund of £3.50 will be credited to the account". I was shocked with that response, I didn't bother pursing this further as I knew they just don't give a monkey's about how the flowers looked as long as they got their money! Please don't waste your money here, purchase your flowers elsewhere.”

Helpful Report

Posted 6 years ago

“Flowers arrived on time. My daughter sent photos - they were gorgeous. I received friendly emails to advise they were on there way and when they had arrived. No problem having delivery on a weekend either! Brilliant. Will be my go-to for flowers from now on. Highly recommended.”

Helpful Report

Posted 6 years ago

“had to order flowers for our daughter in law, as we were away on her birthday. Delivered perfectly no question, will as often us Serenata more and more”

Helpful Report

Posted 6 years ago

“I ordered flowers from Finland to the UK to celebrate Mother’s Day. I paid for same day morning delivery and flowers were delivered the following day and according to the recipient (my mum), they were not in the best shape. I tried contacting customer services, but could only get an online messaging service through which I left a message with my complaint and requesting to be contacted ASAP so that the delivery can be amended to what I had paid for...no reply, no acknowledgement. Nothing. Will not be using this service again.”

Helpful Report

Posted 6 years ago

“I was very disappointed to find that my flower delivery for a 6th birthday didn’t happen because the delivery driver was unable to knock on the door of the house 2 feet to the right. The delivery driver was told the house to deliver to was next door and the recipient was home but the delivery was marked as failed. I am now asked to pay half again to have the flowers re delivered. The birthday has now passed and the opportunity missed. Receiving Flowers should be special, it’s a shame the after care isn’t. I’ve waited days for a reply, and no one can be contactable by phone. Show some understanding please.”

Helpful Report

Posted 6 years ago

“Flowers arrived 3 days late, missing the occasion they were purchased for despite being guaranteed for delivery within 24 hours. Serenata refused to refund me offering only 15%. As they had been sat with the courier for 4 days, the flowers were not up to standard (some of the roses were browning) and they were very dry. Won’t be using Serenata again.”

Helpful Report

Posted 6 years ago

“I'm in the U.S. and I purchased flowers for my Aunt in the UK. The online order process is simple. They gave much needed updates on my order, when it was processed, shipped, and delivered. The have excellent customer service. they responded within a reasonable time and assisted me with my situation. Thanks Serenata Flowers! Will use again.”

Helpful Report

Posted 6 years ago

“Cheap but stunning flowers and delivered for free the next day, will without doubt use again xx”

Serenata Flowers 5 star review on 16th May 2018

Helpful Report

Posted 6 years ago

“Flowers were not delivered on the day even though I paid extra for morning guarantee delivery. The most disappointing fact was their lack of effort to fix this as they were taken to the wrong address and they didn't attempt to deliver them to the correct address until the following day. That is a day after the receiver's birthday - not good enough and I definitely would not recommend or use their services ever again. No apologies were offered and of course no refund although I didn't ask and that wouldn't have changed anything.”

Helpful Report

Posted 6 years ago

“I love sending flowers from this website. They are always really nice and with pristine presentation.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews