Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,968 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When ordering the flowers I chose a specific Bouquet mainly due to the colours and while I appreciate it will not be exactly as the picture I would expect the coulours to at least be the same. I ordered a bouquet for a colleagues birthday And chose pink with some whites but when they were delievered ended up with peach and purple ? I feel this is quite disappointing.”

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Posted 7 years ago

“The flowers especially the roses look old and not bright and colourful.”

Serenata Flowers 2 star review on 17th August 2017

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Posted 7 years ago

“Left on door step never knocked on door for delivery to be taken . box fell on side soil from plant spilt everywhere .”

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Posted 7 years ago

“Delivery was on time but the flowers were just not what was depicted on the app and very expensive for the amount that was received.”

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Posted 7 years ago

“Too expensive for what I got.”

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Posted 7 years ago

“Only one out of two deliveries were made. Order placed on Friday still waiting for delivery on Monday”

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Posted 7 years ago

“Flowers didn't arrive until late in the evening. Will not be using again.”

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Posted 7 years ago

“The plant arrived in a bedraggled state. Half of one side seemed to be nearly dead. Also I couldn't use the discount code on checkout. It is supposed to be refunded after delivery was made but hasn't been so far. I have used Serenata before and always been very satisfied indeed - but not this time . Very disappointing.”

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Posted 7 years ago

“Flowers arrived ok. Caused major upset as addressed to the wrong recipient (deceased) despite the order saying otherwise. Had a vague apology blaming everyone but themselves. Won't use again. Still waiting for a refund to compensate.”

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Posted 7 years ago

“Flowers were fine but the vase arrived smashed and their customer service won't replace it. They did offer a refund, but their policy is not to offer a replacement when things are broken. So now I have to order again from someone else. Very dissatisfied overall.”

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Posted 7 years ago

“My plant arrived damaged so I asked for a new one. Although next day I received a new plant, it was a late delivery and the plant itself was much smaller in size. Also, they advertise message cards on high quality paper. Absolutely not. It's a folded sheer piece of paper with low quality print, not worth a penny. I was refunded for not being happy with my plant, but it's the principle that matters. Next time I'll buy it in a local supermarket for much cheaper and still better quality. Disappointed.”

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Posted 7 years ago

“Very pleased. Flowers and birthday cake well received. Thanks.... nothing went wrong, meant to press five stars, not one!”

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Posted 7 years ago

“Very disappointed, as the bouquet I chose looked nothing like the one that arrived. The roses drooped the next day and there were a lot less flowers”

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Posted 7 years ago

“Lovely flowers. I know you pay extra for what time they get delivered but I think after 5 too late a service. This meant my gf didn't recieve her birthday flowers until the next day. The balloon was completely deflated.”

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Posted 7 years ago

“hi, ordered some flowers for my sisters wedding anniversary but the flowers that arrived were not like there were on the website. I ordered the spring time deluxe and what arrived was loads of little white flowers still in bud.”

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Posted 7 years ago

“You failed to deliver on the date requested. It was for my daughter's wedding anniversary...”

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Posted 7 years ago

“When trying to place my order which included choclates, flowers a teddy and card the system would not let me do this but I sent a message with the info and the customer services were very helpful but it was a little frustrating ,,, what was not good was the delivery service ,,, my order was being delivered to my daughters office and the delivery person could not even be bothered to go to reception and left the order outside, if it had not been for a colleague seeing the flowers they may have been missed or anyone could have just walked off with my order. We place our orders and trust with Serenata and to find that their delivery service cannot even be bothered to find someone in a large company to be very frustrating and well below the service expected. Suggest this is looked into as it is not good customer service and will put people off from buying their products.”

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Posted 7 years ago

“The display wasn't as big as I thought it would be the cheaper flowers must have very small”

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Posted 7 years ago

“Disappointing flowers. Didn't last 4 days. Was a birthday present from my son. When I contacted the company they said they have a 7 day policy even though I reported it within the 7 days. Customer service appalling. Wouldn't use this company or recommend it. Flowers from Aldi last longer.”

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Posted 7 years ago

“ordered for wife's birthday when I was abroad Very disappointed by the quality of flowers - did not look fresh and overall the bouquet was sub-standard Would not order from them again”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,968 reviews