Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,954 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,954 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th February 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my mother-in-law for Christmas. They arrived on the correct day-Friday 23rd December. However, the packaging was damaged and the flowers started to wilt and die within days. After 6 days they had all died and had to be thrown away. I contacted customer services to let them know but they wanted photographs. My mother-in-law doesn't have a smart phone so we didn't have photos. I had contacted them in case there had been a specific problem with a supplier as we had sent flowers from this company before and been happy with them. However, I will not be using them again, as I believe that the mark of a good company is how it handles complaints and this one has been very disappointing.”

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Posted 2 years ago

“Had an issue with address, contacted them to rectify and was informed that i would have to repurchase and pay again. It is not worth giving your mobile detail as they do not contact you. I have been in retail for 35 years and never had such bad level of custoner service. Would not recommend this company to anyone. Choose a company who have values and standards, This company has none.”

Helpful Report

Posted 2 years ago

“Ordered, albeit it late on Friday, did not arrive till Tuesday after I chased them on Monday. Sent to my Aunt who has Parkinson's, I had put be patient on the order as she takes time to get to door. Fortunately my parents who are in their 80's were visiting. My Mum went to answer the door but the driver was down the path and flowers left on doorstep. Fortunately they were there as the potted display was all out of the pot and earth all over the inside of the box and all paperwork wet, including the card. My Dad reportted the plants but some were broken and my Aunt was quiet upset. Unfortunately my parents did not think to take pictures and didn't tell me till they got home. Complained about delivery time and state of flowers but won't do anything without pictures, and my Aunt does not have a mobile. Won't be using them again, will contact local shop to check how they deliver in future and cut out the middle man. Very disappointed.”

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Posted 2 years ago

“I am so happy with my bouquet, as always! I have been ordering from SerenataFlowers for 8 years now and I'm so grateful that they have been there to make family moments extra special. :)”

Serenata Flowers 5 star review on 10th December 2022

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Posted 2 years ago

“Do NOT use them. Worst experience ever. I ordered and paid for flowers last Friday for my daughter’s birthday to be delivered the following Tuesday. Still no flowers!! It was her first time without her family on her birthday and I really wanted to make it special for her. They’re now saying they will not refund even though flowers were never delivered!!! Worst ever”

Serenata Flowers 1 star review on 7th December 2022

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Posted 2 years ago

“I ordered flowers for my mums birthday. Paid for premium delivery too. The problem is they have no control of their courier. And sometimes the courier doesn’t show up. Awful service as they keep telling you they are trying to get through to the courier all day. The courier is not contactable. Other flower services are far superior. Avoid at all costs. And don’t expect them to sort things out if things go wrong.”

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Posted 2 years ago

“Ordered flowers to take to a funeral. No foliage in a cheap looking bouquet, wrapped in crumpled brown paper, Flowers had become bent in the delivery box. We will not be taking this waste of money, but will stop on route and buy a few bunches of flowers in a garage. Certainly cheaper and better value. I will not buy from this company again”

Helpful Report

Posted 2 years ago

“A very disappointing experience. Received an email stating flowers had been delivered. They had not! It took a further two days to receive a response and no apology, no explanation, no compensation and only an email asking for another date to deliver. I requested a refund, explanation and compensation for spoiling a surprise for a poorly relative. I have only received a refund. Appalling and will not use this company again. Helen”

Helpful Report

Posted 2 years ago

“Gto the local Asda for flowers, stay well away from serenata . I have no idea what the product is like as it was never delivered and I have wasted 38 pounds. Don’t buy anything from this company, you cannot trust them. The website is misleading and their customer service staff, although polite, have no real intention of helping you. My order was due 1 week ago but they tried to deliver to a school at 9 pm, or at least they say they did. I paid 4.99 for priority delivery and the description of this seems fine. Unfortunately it only guarantees delivery from 7 am until 9 pm but to find out this information you have to dig through the entire Ts and Cs. They don’t tell you this up front and you think the 4.99 is for a delivery the next day. Even the second day when they “try” to re-deliver they do it at the same time- to a school at 9pm! It’s clear that they and their couriers couldn’t give a monkeys once they have your money. I only gave one star as I had to, it should be none!”

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Posted 2 years ago

“Flowers were broke and wilted Customer Service disgusting I was told to put flowers in water THEY WERE BRIKEN OR DEAD DO NOT USE THIS COMPANY THEY truly don’t care once had your money OUTRAGEOUS”

Serenata Flowers 1 star review on 14th November 2022

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Posted 2 years ago

“Terrible service. I sent my mother flowers for her 80th birthday as I live overseas, they dropped them on the doorstep in the rain without ringing the bell. My mother had no idea they were there so didn't get them for her birthday and found them soaked and miserable looking the next day,”

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Posted 2 years ago

“Really disappointed with the flowers, nothing like the photograph on their website. I won’t be using them again. Expensive for very little”

Serenata Flowers 1 star review on 4th November 2022

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Posted 2 years ago

“If i could rate Zero i would have done. Truly dreadful (and not cheap) bunch of flowers. Both the quality and quantity left a lot to be desired and the majority of the flowers never bloomed and withered away. My wife bought a £5 bunch from a supermarket and these were far superior to these ones! I informed the company but my concerns fell on deaf ears! Suffice to say i will never use again!”

Helpful Report

Posted 2 years ago

“I ordered flowers for an elderly relative’s birthday a week in advance but due to personal pressures failed to note that no confirmation email was received. No confirmation of delivery either. I telephoned my aunt on her birthday and she stated the flowers had not arrived, so I ordered flowers from another supplier which arrived two days later. My bank statement arrived today confirming they took payment. They claim the flowers were delivered - wouldn’t order from them again.”

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Posted 2 years ago

“My parents told me that the flowers arrived compressed in a package so that they could fit through a mailbox and looked rather the worse for wear. I will not be ordering through this company again.”

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Posted 2 years ago

“Flower heads broken buds almost fully open nothing like web picture complained as we're for wife's Ruby wedding anniversary replacement sent not much difference from first very disappointed”

Serenata Flowers 2 star review on 11th October 2022

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Posted 2 years ago

“Ordered for first time and NEVER again. Kept saying flowers with courier and 3 days later LOST them. Go with a trusted florist and pay a bit more.”

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Posted 2 years ago

“I bought the sweeping violet as a gift for my parents wedding anniversary.The flowers looked nothing like the photo. The pot is wicker with no proper support inside. It looked awful and cheap. I complained to customer services and sent photos but they said it is exactly as shown in the advert picture . Waste of £30 , looked cheap and there were no care instructions included”

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Posted 2 years ago

“Ordered a pot of flowers ("Blush Euphoria") for my Grandmother's 80th, and paid for pre-1pm delivery. The flowers arrived (delivered by DPD) in a completely destroyed box, which can be seen in the proof of delivery photo. The contents were unrecoverable, the metal plant pot was completely crushed and my Grandmother has had to spend the morning of her 80th cleaning soil out of her carpet. I have, of course, contacted their customer service but they have been not only useless but also quite rude. They agreed to a re-delivery, but have refused any refund including the cost of shipping! They haven't even opened a complaint with DPD. This is despite the pre-1pm delivery option stating that a full refund *and* a re-delivery would be issued. Despite repeatedly asking, they have refused to elevate the issue, not even acknowledging my requests to speak to a supervisor. I now understand why there is no phone number to contact. I've also found that it's not possible to leave this review on their own website. I wonder why...”

Serenata Flowers 1 star review on 5th October 2022

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Posted 2 years ago

“Flowers not delivered for the whole day, despite notice indicating the specific delivery hour. No information provided about delay. After my inquiry the delivery took place the following day.”

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Posted 2 years ago

Serenata Flowers is rated 3.4 based on 5,954 reviews