Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,968 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had made several orders to different addresses and all failed to be delivered. It's the first time this has happened as I use them a lot and have never had this experience before. Sure this is a once off.”

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Posted 7 years ago

“I ordered the flowers to celebrate a 50th wedding anniversary. I was very sad to learn from the recipients that the flowers were not at all a celebration, and were in fact very sad and disappointing. I am informed by the recipients that they have contacted Serenata who have advised that they will be processing a refund to my account. I shall see what happens.”

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Posted 7 years ago

“I know I ordered the flowers for delivery on 29th November but you claim I ordered for 25th and delivered on that day. Never use you again.”

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Posted 7 years ago

“Very sml bunch for the price, could have got a much nicer bouquet for an extra £5 wouldn't use again”

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Posted 7 years ago

“Poor quality. First bouquet was not acceptable and its replacement was not much better. Will not use this company again.”

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Posted 7 years ago

“Paid for before lunch delivery as they were for a birthday surprise and wanted to ensure we stayed in to be available to receive them. Courier delivered to the wrong property. I was informed they would be rescheduled for the same day but they didnt arrive. The next day I received a generic despatch email informing me that they were "being chauffeured in style and with the speed of light by our TRUSTY courier service" Based on this email, I held faint hope that a fresh bunch of flowers had been prepared to compensate for the inconvenience. No such luck. They were the same flowers which had now arrived post birthday, looking squashed and dishevelled, (though they arrived in good time and to the correct address this time). No compensation was offered and I even had to chase up a refund for the guaranteed delivery.”

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Posted 7 years ago

“Very Prompt next day delivery, foliage good but white roses fairly wilted and browning on delivery. Disappointed in quality and freshness i expect more for c. £60”

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Posted 7 years ago

“I have ordered from Serenta Flowers and always been pleased however, on this occasion I was extremely disappointed. The flowers were a surprise for a friend. They were delivered late and a cleaner had to take them in (work address). My friend had to travel back to work the following day to collect them. All customer service advised was that an investigation will take place with the courier service. No thought to the disappointment of both myself and friend. Was quite upsetting experience.”

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Posted 7 years ago

“Some of the roses were half dead looking on arrival with brown patches. Paid for extra stems, didn't receive all of them and the bouquet still looked small and unimpressive. Wouldn't buy again”

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Posted 7 years ago

“The flowers weren't delivered in time.”

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Posted 7 years ago

“very small bunch of flowers for the cost”

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Posted 7 years ago

“The order arrived as stated but both the box and flowes were damaged.”

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Posted 7 years ago

“I sent flowers on Thursday 9th Nov and went to visit 11th the flowers were nothing like the photo on the web site and where in a poor state I won't use you again”

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Posted 7 years ago

“The website is not user friendly,hard to edit and if you want to send more than 1 order of the same thing to different people becomes impossible. My credit card was charged for the incorrect amount and despite the customer service agreeing that the amount is incorrect it has not been made right by them.Much easier to deal with a live person .”

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Posted 7 years ago

“The vase I ordered was apparently broken when it arrived which I found somewhat embarrassing. I thought the flowers might have been actually delivered in the vase not separate. I can't really see the point of them being separate it just looks odd.”

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Posted 7 years ago

“The flowers were ok but not exactly as shown in picture as the orange flowers that would have given an autumn contrast were red like all the others. Some of the stems were bent and never recovered.”

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Posted 7 years ago

“I ordered flowers for my mother's birthday, and they didn't get delivered on her birthday, they were a day late. No explanation given other than something went wrong.”

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Posted 7 years ago

“They failed to deliver my order once, and haven't told me if the second attempt succeeded or not. The address was a tricky one, so I'm a little forgiving.”

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Posted 7 years ago

“I placed three orders on the same day. Two were delivered next day as promised. The third was not delivered and the company didn't know until I told them I didn't have a delivery confirmation, very dissappointing they don't have their own follow up system! After several (cumbersome to do on website) emails and website correspondences, they couldn't deliver on the day after I notified them. I was told the couriers schedule and that was it! No effort made to correct the problem they had caused. I thought a seperate courier could have been used. No offer of monetary compensation was made, even though I did not want this. The flowers were for my cousin whose sister had passed away. I'm now hoping she gets them before leaving for the funeral. Dissappointed!”

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Posted 7 years ago

“The roses were completely different colour unfortunately and I opted for delux size but it was equivalent of large supermarket bouquet for around £15 and I paid £25 Delivery was quick and on time”

Serenata Flowers 2 star review on 1st November 2017

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,968 reviews