SEUR Reviews

Name: SEUR
Rating: 1.07

1.1 Rating 231 Reviews

2 %

of reviewers recommend SEUR

Company Reviews

Questions

Metrics

1.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how SEUR made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I strongly recommend not to use SEUR INTERNATIONAL services. My bike was collected on 16.3.18 from Barcelona and I’m still waiting for it to be delivered. I had to contact the Depot myself because SEUR SPAIN don’t speak the language. ABSOLUTELY DISGRACEFUL!!!!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Absolutely terrible!”

Helpful Report

Posted 6 years ago

“Awful service. They don't have a proper phone to call, and they answer only after insisting several hours. Deliveries are delayed, or postponed by them, and they claim you were not present (a lie). Finally you have to pick the package at their center few days later, as they refuse to deliver even if it is their fault. AVOID THEM”

Helpful Report

Posted 6 years ago

“purchased an item from the UK, was estimated it would take 12 to 14 days for the package to arrive, its been over a 35 days. The seller is even at a lost with SEUR.”

Helpful Report

Posted 6 years ago

“Everything is wrong with them. They do not deliver the packages on time, then they claim it was delivered. They cannot find my apartment even though i live in a city and all other delivery services have no problem finding it. Amazon uses them and i hate it every time they do because they are absolutely the most incompetent company i have ever seen. They should be out business with their service.”

Helpful Report

Posted 6 years ago

“Unfortunately there isn't a zero to rate SEUR. No delivery but tracking said we were not at home presumably to keep their rating high with Amazon. Why do Amazon use SEUR. I have found nothing but complaints dating back to 2015 and beyond. Their phone never gets answered. You just hang online waiting to get cut off. 707 number which cost me over 5€ in calls with no one answering the phone after 2 days of trying. Amazon keep telling me to call SEUR number to rearrange a delivery. There website to rebook delivery doesnt work. Amazon have rebooked delivery three times each time saying no one home. They just lie. No one has been any where near our home. They have had my mobile contact and not once called me. They are less than incompetent.”

Helpful Report

Posted 6 years ago

“NEVER DELIVERY ON TIME, LIARS ASSHOLES AND USELESS. AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Useless company, when they don't deliver they don't response to enquiries about the deliver. Packages are lost and there is no response from them, useless...”

Helpful Report

Posted 7 years ago

“I gave this company 1 star only because I could not give them nothing, they blatantly lie on their tracking systems to ensure their service levels stay good, we have now waited in 5 days for a delivery, checking tracking system every day, it show 2 days where they say they have attempted delivery and left cards, and 3 where they say they cannot find our house as the address is wrong, go onto the email they send you and there is our address in blue, click on it and a satellite map appears with our house on it with a map pin right in the middle of our roof, only house in road, they don't even bother looking for us, I even sent them a map and 2 phone numbers, can't be bothered to contact me, what a waste of time they are. Worst company in the history of transport. Stay away from them.”

Helpful Report

Posted 7 years ago

“Absolute worst experience I’ve ever had dealing with a company. They could not figure out how to deliver my package to me even though i was home, their customer service was rude, their website was broken, they wouldn’t let me pick my package up, and in the end I couldn’t get my package until a week too late.”

Helpful Report

Posted 7 years ago

“I ordered from amazon and 4 weeks later no teabags phone and email very difficult to get through but I persevered and got people who said ie tomorrow in the afternoon?really ! still waiting ,hopeless”

Helpful Report

Posted 7 years ago

“USELESS! I ordered something from Amazon Spain and they sent the item through SEUR... The item was "delivered" but I never signed for anything and never received anything. The problem is that you cannot call them as you have to phone a 700 number that costs you an arm and a leg and then when you eventually get through, they cant say who signed for the item and where it was delivered. TOTALLY useless company - do not understand why Amazon or anyone else would use them.”

Helpful Report

Posted 7 years ago

“The worst delivery company! I've been waiting to receive my parcel for more a month already! and nobody from SEUR is attending my claims, they just ignore me and they have lost it not even taken any responsibility. Do not hire this company if you want your delivery to arrive to its destination successfully!”

Helpful Report

Posted 7 years ago

“SEUR are quite possibly the worst delivery company in Spain. They don't deliver when they say, their website 'parcel tracking' system is a joke, often their drivers will call you and ask you to meet them somewhere close - this could be many miles away - or they blatantly lie and say that they tried to deliver and no one was in, when you've waited in all day. I've met one decent driver for SEUR, and I do feel sorry for the abuse he gets as a driver. SEUR obviously give their drivers too many packages and too little time for them to deliver. As a logistics company, they are failing badly. I simply do not understand why business use them for deliveries - except that they must be the cheapest.”

Helpful Report

Posted 7 years ago

SEUR is rated 1.1 based on 231 reviews