“This is a total scam!!! They wait until you order everything to tell you that some products are not available! The return policy is horrible and the customer service is worse!!! I should have checked the reviews before buying! Don't be fooled by the beautiful website!!!!!!”
“I ordered lamp and wardrobe. Quality good. In Poland I would pay twice for wooden wardrobe. The delivery was on time, even though the furniture was going from Valencia to Warsaw. The only minus is the lack of delivery. I had to carry furniture weighing 70 kg into the house myself.”
“Sklum sent two very different bean bed loungers. One bulkier and heavier than the other rendering it difficult to move as straps are in danger of coming away and uncomfortable to lay on….
Rang three times and wrote 11 times. Nothing. Round and round we went.
Finally in desperation made a visit to their offices. Long drive but believed I might finally resolve matters. What a waste of time. Seems they have outsourced the customer support and no accountability. Was told to go back to customer support despite explaining the lengths I had already gone to…
Remember the difficulties I had when delivery of the goods was late and I was trying to establish when I might actually receive them. Told ‘the system says they were delivered three days ago’. You advise them the system is incorrect and precious little true assistance followed.
Case of nice product range but poor customer support. Would I buy from them again… Certainly not. Had a significant shopping list ready pending a satisfactory resolve when I went to see them… Now in the bin. Not worth any more stress nor risk… Be careful…”
“SLECHTE KLANTENSERVICE - nog geen contact
Het is nu 2 maanden geleden en tot op heden heb ik nog steeds alleen een tafelblad, geen tafelpoten en geen stoelen. Ik krijg geen reactie met jullie terwijl post nl heel duidelijk aangeeft dat ik maar 1 van de 4 pakketten heb ontvangen (de rest is retour, deze hebben jullie zelfs al in bezit?).
3Seuro05927030 is geleverd. 2. 3Seuro05927031, 3. 3Seuro05927032, 4. 3Seuro05927033 Zijn retour gestuurd volgens post NL. Hier ook geen track and trace van gekregen.
Ik wil mijn tafelpoten en stoelen of mijn geld terug. Ik heb al meerdere malen gemaild en geen reactie. Ordernummer: CPHGKZQJA”
“I bought a number of pieces from them to furnish my new apartment and haven't had any negative experiences so far. My bed and dresser are especially lovely, good quality pieces. I'm surprised to read such negative reviews, I've had 3 separate deliveries from them and all the pieces have arrived in good condition on time. My one complaint is that a rug I purchased appeared to have blue stripes on the website, but looks green in person. I kept the rug but it ended up in another room!”
“I ordered dining chairs and some of them arrived broken. I requested a refund and 3 weeks later I am still waiting. Sklum has made the return process very difficult. Will never buy from them again. the quality of the furniture is very bad and the customer service very poor.”
“I ordered 15 chairs on their site. After it was written that shipping was garantied within 5 days, they actually sent the furnitures 3 weeks after I ordered them and I received them after the 4th one.
I could have understood that problems happen but I actually needed the merchandise to arrive on time.
While I kept waiting, when I received the products, they gave me only 14 chairs and told me that the last one would arrive the next day. Well, on the next day, they arrived with... a lightbulb...
I asked it to be replaced or refunded, gave proof that it's not the right merchandise. They wouldn't move..
Bottom line, I paid a light bulb the price of a chair. Thank you Sklum...”
“I purchased a lot of things for a new home we bought in Spain. We were there for a month and thought we would have time to receive everything before returning to NY. Mistake number one. As I now know, NOTHING they send gets to you on time or together. For instance, one pair of lower chairs for the living room came separately, one arriving after we left. I had my sister in law open and assemble it when she had availability. The chair came broken and this is the crazy part. When I reached out to them, they said that I was requesting an exchange after the 30 day window. Sklum, I’f YOU had delivered the product in the time WINDOW stated when I purchased, I would have reached out sooner. So, let me understand, I have to accept your sloppy, inconsistent and inaccurate schedule but have to follow your rule constrains. A very asymmetrical accountability practice. Insane ans delusional. For anyone reading this, if you live in Spain, Cave Home is a much more reliable company.”
“Got wrong items, trying to solve the issue to get the right ones, nearly two weeks no action, rude lady on the phone said that the conversation with me doesn't make sense and hung up on me. Sklum.com - never again”
“I ordered 6 chairs and 3 of them were cracked and broken. I immediately contacted them as I want to return them and get a refund. It has been 2 weeks and I am still waiting for a response.”
“I ordered a table and chair and they said it will take months to deliver. in advance i told them ok but not between x and x date since we are not there. They delivered it exactly in the days we said not to. (i tried to contact but their phone was not working). the boxes stayed outside in the rain for 1 weeks. 2 were damaged so i asked for sending them back... no reply for 1 month. Today i get an automatic email that they come tomorrow to pick up the chairs and we need to have them packed in boxes (only 1 day notice)... we are not there tomorrow and wont be there until the 14th of august. Again, no phone number where i can reach to cancel and no email reply. the service is horrible!”
“Ordered a patio dinning set consisting of 4 chairs, table legs and a table top.
Received my items weeks later, all labelled and addressed as they should be.
It was raining for a few days and being that it's outdoor furniture, i left it outside until it was dry enough for me to put together.
A couple of days later i unboxed the chairs, erected the legs and frame and was looking forward to putting the top on and enjoying my new purchase.
Only to find that I'd been sent a tv cabinet insteab of my table top.
The team at sklum must have sent me 10 emails asking for pictures and to fill out a claim. I went around in circles for days. The customer service person was rude and unhelpful. Basically telling me it's my fault and I'm responsible. The issue is still unresolved roughly 8 weeks after i made the order.
Half of the website is in Spanish from what i can decipher, which is most unhelpful.
Over all i cannot recommend Sklum, stay well clear.”
“The customer service is lousy and the shipping times are more than 2 months!
I have been waiting for my order for more than 2 months, and deliveries are increasingly delayed without any penalty, even having paid for the shipping.
The information about the products is very bad, since it says that the order will arrive from day X but in the small print they hide that it can take up to 10 more days to send it to you. However, I've been waiting for 2 months and it's still delayed, and when I call them they tell me that they can't do anything and the only solution they give me is to cancel the order if I want.
It's a joke!!!
You can't trust Sklum.”
“ok, so I placed my order 1 month ago and was very excited to receive my products, just to receive an email that my order will be once again delayed.
Now I see all these comments here about the broken furniture. So I am cancelling my order. I tried to reach out to them by phone, but no luck off course.
They sure do have nice designs, but it´s not worth the trouble.”
“SMHVYNUEU
service is terrible. it took 2 months for the product to be delivered. since they didnt know the date I wrote to them the information to when we are not there (was 1 week in june).. and they shipped it right in that week. the package stayed outside for a week and was damaged. I sent an email letting them know and no answer two weeks later, so sent an other email and a month later not answered (and the phone number was blocked). Now the phone is on again so i called them and they said to not write again and just wait since each time i write it puts my email at the end of the answering list? terrible service .”
“Ive ordered over a month ago and got an email from the shop saying they had just a half of ordered products in stock, the other items they won’t stock anymore. I’ve cancelled 35 days ago, no refund was processed and no communication with the company. I lost my money and there’s no hope to get money back.”
“Horrible experience, we ordered 6 products, 2 of them defective, they offer us a partial refund, we accept for 1 of the two products but for the other product we demand a new one, we didn't want a table with a broken leg. They offer us to send us the legs of the table. When they arrive they are different table legs, 6 months later we continue trying to solve this, now they offer us to disassemble the table, send the photo, then they will send someone and WHEN THE TABLE ARRIVES to them, they will send us another one, taking into account their shipping times, that is 3 or 4 months without a table. Horrible experience.”
“Bed delivered 6 weeks after ordered despite a 7-12 days delivery time advertised.
One piece of the bed was completely split which sklum offered to replace. I’m still waiting on this after two weeks.
The bed is the most unstable bunk bed I’ve ever seen. It moves too much when someone climbs up on the topic bunk. The stairs are uncomfortable to use.
So expensive for what you have. I wish I never had bought this bed. I fear for how long the bed will last.”
