“I ordered 6 items from SKLUM and only received 5. At first I didn't complain as I just thought that the 6th item would arrive a little later. When nothing happened, I contacted customer service. They said I had to upload pictures of the photos I received (which I did), as well as pictures of the shipping boxes. I din't save the boxes, so now they're saying that I cannot proof not to having received the missing item. Which is why I won't get my money back or receive my product after all. I wouldn't recommend anybody to shop at SKLUM - I lost nearly 300€ and never received the 6th item.
Order number: CRLPZBJRL
Reclamation number: 1824584”
“Dhel cushion SKLUM
I bought 4 Dhel cushions with them, git it almost over 2 months and it should take 25 days. One of the cushion was damaged fabric and all 4 smelling old stuff. I contacted SKLUM, send all pictures requested with original boxes, them they asked to send pictures with the cushions inside the boxes, what I did. After that I got an email saying some company should contact me from 10 days later to arrange the collection. Already passed 7 days from the the day that the company should contact me and I didn't hear from them. Now I am still waiting for a phone call from a company to arrange this collection, that can takes another while, after that I need to wait at least another month to get my money back.
If you want my advice, stay away from a company like that, the processes it is very slow, the customer service doesn't help with anything, just basics emails saying that they are checking, but no solutions.
Very disappointed and frustrated with the product and SKLUM.”
“The item arrived with several damages,broken marble . Also, I waiting for a delivery 2 months and when i open the table completely damaged!!! really bad experience shopping on this site, never again I will buy if there no sort the problem because I plan to take all my furniture for my coffe shop from SKLUM..IM WAITING SOME ONE TO REPLACE MY TABLE. THANKS”
“La peor experiencia de compra de mi vida. Una vergüenza, convierten la experiencia de estrenar un mueble en un asco. Me llegó un mueble con un cajón roto, les envié las fotos del cajón de inmediato, 3 semanas después me siguen mareando para no enviarme un cajón nuevo. Es que alucino, no lo entiendo. La peor experiencia de servicio que he tenido nunca. Es demencial.”
“I bought a 3 seater green linen sofa bed, armrest was insecure, which was annoying, but I didn't think to return it just for that. Then a leg broke, which was too much. This is with one persons use, not three it's rated number, and never used as a bed.
I was past the 30 day review period when I got in touch. about 40 days in.
I dealt with two people, the first asked for a couple videos of the issues, accepted them and said Sklum would send out a replacement sofa, ASAP, and I can dispose of the original. Disposing of the original gave me pause for thought, it would be a challenge, but I figured, I could manage it. At least however i would have something to sit on again ASAP.
The second correspondence, said that I had to return it, and that it had to be in original packaging.
It took a long time to clarify what was acceptable packaging and how to do that.
This was blamed on the logistics company but really seemed like they were trying everything they could to stop me from returning it.
Very unhelpful customer service I begged them for any other option other than to replace it with the same version, which is to my opinion faulty design.
If a three seater sofa bed breaks with one persons use, then I don't know how it can even work as a bed.
They refused to offer ANY other outcome, I asked for any thing other than a replacement, I accept I was past the 30 days, but I would have accepted store credit or a sofa of much lesser value.
As I didn't have the original packaging like a pallet or a sofa sized box, I had to go around to super markets to find pieces of cardboard to patch together or they would not take back the sofa.
I am nearly a month into this process and wonder when I will have something to sit on, or even get this cardboard monstrosity out of my sitting room.”
“Lie on deliveries and availability of products.
For 3 weeks they lied about sending products inventing new stories at every single call. Issues with the transport company, issues with our IT, issues with quality control, etc... etc... I have to call them again and again for them to tell me they will have the products in 4 months. The worst company ever”
“Super disappointing! Oplichters!
Terrible company. They have pretty pictures which do not reflect reality. A lot of information is missing on the site. They have no email address to ask those questions and only have callcenter. We called with a specific question and, of course, the answer was incorrect. Now we have a product which we cannot use and ... pay 40 euro for transport back and return. It also took 10 min per product to register the return (10 pictures per product). We have multiple product to return so it took tremendous amount of time to register it.
Who nowadays chargers sooo much money to send and return goods and make it super hard ( pictures and forms) to return an item. They misinformed me, I received a different product than I ordered. How it this my cost? NO ACTION from SKLUM. Stay away from this "company".”
“Just poor quality and poor service. I will never order again! My ordered piece came just before Christmas and was a present. I wrapped it and when it was unpacked for Christmas we saw that the shelf had several scratches as well as a rust stain. After the holidays I tried contacting the customer service as online was not possible (online you are only eligible to make remarks for products were not sent to you more then 48 hours ago) The customer service also told me on the phone that there is no way that they will do anything because the product was sent to me 48 hours ago. Did not matter to them that it was Christmas and it was a present and that rust stains will probably not appear within a few days, this was clearly just their poor quality. I will never get anything again and surely not get it as a present! It was rather embarrassing to have giving someone a shelf that has scratches and rust.”
“Disgraceful customer service - return generated 9 Sept - today 17 Nov – I’m still waiting for the pick up.
The delivery time for my order is a disgrace.
We originally placed the order for the furniture on 2021-04-24. It EVENTUALLY shipped 2021-08-26 and we received it 2021-09-06. When we received the order, it looked like the product had already been used, there were liquid marks (cup stains?) and indentations in the tables.
On the 9 September we raised an incident and generated a return. It's been almost three months since we requested the Sklum courier company to pick it up and it hasn’t been picked up. I have called the Sklum customer service on 13, 14, 15, 20 October and 11 November. Each time the customer service person tells me they have tried to contact the courier GEFCO and that they'll call me back - they never do. Today it is 17 November and it still has not been picked up nor have I heard from Sklum customer service.”
“Awful, terrible, a bad joke. Waiting for delivery for one month, apparently the material is damaged, the logistical company won't send it my way. I tried to get a refund, which is still processing.
I am starting to think that the SKLUM team - and associated logistic company - don't communicate via mail just to not leave clues of their failure of a system.
Why does this company still exist? Can somebody tell me, after reading these reviews?”
“Their logistics is awful , much delay and articles lost. I had to call and email so many times... And still no product and then it is a struggle to get any refund. Never had so many issues with any furniture company.”
