SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a monthly mobile phone plan with this useless company for the last year and was nothing but trouble since the get go. This week was the end of my contract and couldnt wait to leave. I contacted them and they said we wont cancel the contract and wont renew the agreement either and I am free to go. Days Later they delete my number, which I have had for 8 years and rely on heavily for business, and can never get it back. They then claim they couldn't locate the calI had had with them prior to this. They need to be investigated and this affected my livelihood and cost me money in other aspects now!”

Helpful Report

Posted 3 years ago

“Shoddy, shoddy, shoddy Sick of listening to the same pieces of music on hold for upwards of 30 mins. Things just don't get resolved..no one takes responsibility. You'd think that lockdown wouldn't be too much of a drama for a telecoms company! If anyone's got the email of the ceo I would be interested in trying to speak to the organ grinder If they are not careful sky will become a byword for ineptitude. If I could get out of my contract I would”

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Posted 3 years ago

“We have had sky for a couple of years Now have no internet or tv connection rang on Thursday and again today might see someone on weds next week 8weeks ago same thing happened took a while but was mended we thought So I now have a vet med student and year 13 A level student and a year 8 daughter all of which will have no internet to work on for a week We where looking into swapping last time it was down for a week and here we are again Home for work so that’s not happening either Getting no where could scream ! Sky not helpful just kept saying I know !”

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Posted 3 years ago

“Complete con! I have been with sky for years!! I have nonidea why! A year ago I was having problems with my hub. Spent five weeks trying to get it sorted. only for them to tell me it was a problem with my socket. In the end I had to pay for the latest hub. Extra 20 quid on my already 60 quid bill that was 30 quid over my arranged contract with them. that had 'Apparently' ended two weeks before. I rung up complained and got 30 quid off my next bill. So I calmer down and stuck with them. The one week into lock down my sky box magically stops working two weeks trying to sort it. My box is broken they tell me and tell me that I'll have to pay 80 quid for it to be fixed. or I could have the latest for 40 quid charge. Needing tv as my kids were fed up by then of no TV, I agree. And what do you know it's as simple as plugging in the new sky q box. A month ago my mother tells me her hub is playing up. She rings sky and after 6 phone calls and them telling her it's her set up she gets charged for a new Hub. The latest one. It all sets up perfectly and in working condition with nothing more than being plugged in by myself. Now the last week my hub magically stops working and what do you know it's my sockets Apparently and I'm in need of the new box that I'll be charged for and not only that if I don't send back the old hub they will charge me for that too!! If I wasn't in desperate need of Internet to home school my kids I'd cancel everything! Absolutely ridiculous! Do not go with Sky!!”

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Posted 4 years ago

“Sky are trying to charge me £40 in set up fee’s for a new contract taken out in the Black Friday event, when the colleague told me at least 10 times on the call that I couldn’t be charged any more than the £39 a month and she would waiver all the set up fee’s. I have just been slammed with a £90 odd bill, two days before Christmas and I’m in SMP. The gentleman on the phone put the phone down in me and spoke over me the whole time I was trying to resolve my issue. The service was diabolical- now I remember why I never went back to sky in the first place This company must be rubbing their hands together during this pandemic and they still continue to take advantage of people. DISGUSTING!!”

Helpful Report

Posted 4 years ago

“Third class Sh1t customer service. After using sky TV and broadband for years and on disconnecting the service they immediately passed the recovery of £24 to external debt recovery agency. Really for just £24 !!! I was in the impression they will take the payment from the direct debit else would have made the payment immediately. Atleast they should have informed email/letter/call me before handing it over to the DCA. Stay away if one can totally inhuman.”

Helpful Report

Posted 4 years ago

“Get my iPhone on contracked”

Helpful Report

Posted 4 years ago

“NO! JUST NO! Wouldn't recomend sky to anyone! Worst company I could go with. I've been having ongoing issues with sky broadband for the last 6 months. Everyone I'd ring up they would say yeah it's going to get resolved then later in the day stop working again. Eventually after about 6 months of ringing them got them to finally send an engineer out. Engineer come said the router is absolutely fine and there's a problem with the openreach socket and they need to send an openreach engineer out. The openreach engineer came out said that theres no problem on their end either. Rang up sky again turns out they could resolve the issues and yet again was only for a few days with constant faults. Eventually I got sick of it decided I would pay to terminate the contract early and move over to another provider and again Internet stopped working fully! Rang up sky to see what's going on they told me I had a cease on the line for about a weeks time advised them I would be moving over to another company because of how sick of them with the broadband not working they told me they couldn't do anything as I was moving over to a different provider asked them what am I meant to do for the next week or so for which I've paid for they advised they can't do nothing basically conned me took my money for services I'm not receiving! Even though its only a week I'm without the services! Never again would I go with sky and neither would I recomend them to anyone worst company I've ever been too!”

Helpful Report

Posted 4 years ago

“If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.”

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Posted 4 years ago

“Excellent - A very big thanks to telephone operator and engineer who helped my elderly relative yesterday in Hampshire who came out of hospital. He called me to say they fixed his problem and he was appreciative.”

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Posted 4 years ago

“Whenever I use other devices my internet goes slow.”

Helpful Report

Posted 4 years ago

“Can not believe the service I received from sky cancellations. Excellent yes you read it correctly. I was ready to cancel my subscription had enough of price hikes & bad communication. I spoke to David and credit where credit is due absolutely brilliant gave me a great deal better than the one I had plus many extras for a third less money, don’t get me wrong sky has a lot to do to regain customers loyalty but David from cancellations is a credit to sky if more followed his example you would not be losing customers. David explained everything in detail and spent over one hour on the phone getting me the best deal without any pressure whatsoever, his communication skills are second to none believe me when I say a hour on the phone is a long time but when you are saving £240 per year and getting a better sky tv deal it is worth it. So come on sky and make it easier to get a better deal & train more like David from cancellations he is an inspiration to your company. Many many thanks David. Terry Robinson”

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Posted 4 years ago

“I would not recommend guys to anybody at all because my broadband and stopped working and one minute I was told it would be repaired by 72 hours and then another advisor told me that it would take 5 working days I have been with the company for 3 years absolutely disgusted the way they treat customers avoid this company of all costs”

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Posted 4 years ago

“On a par with Ryanair for customer serviceShould be 0 stars. 40mins on phone. No response. Been with Sky 13 years and never known customer service to be this bad Will be leaving at end of contract. Just had enough of sh***e service.”

Helpful Report

Posted 4 years ago

“Having signal problems with my sky+HD box. Called Sky customer services and had to be transferred to 4 different departments. Very bad customer services. Some of staff not understanding English very well. Didn't get any help after spending more than 50 minutes on the phone. They kept asking so many questions about covid which seemed irrelevant. Shocking .”

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Posted 4 years ago

“Thank you to Lisa this morning fantastic customer service this morning from her .”

Helpful Report

Posted 4 years ago

“Dreadful....don't use them. Awful experience and still waiting for TV 2months later and been delayed another month. Phone number for home does not work and line faulty. Openreach have been and say it is a SKY issue. Have phoned them helc=d 30 mins on each occasion and then been dumped off the line when 'transferred' each time. So shockingly BAD will vie with my feet!”

Helpful Report

Posted 4 years ago

“Moved over to sky broadband 2 weeks ago and has been a nightmare. Speed consistently dips. I pay for 74mps but I'm lucky if I get 1mps. Consistently tell me they are looking into and what is happening to me is rare however seeing the reviews on here I'm not the only one having this issue. Like many others I'm working form home and Internet is essential at the moment. Yesterday my Internet went down completely and I was told I would have to wait 3 days for them to investigate before they would send an engineer. Absolute joke. I'm now switching back to BT and sky told me I could not get my money back because they provided a service. They class 1mps as an acceptable speed dispute the minimum guarantee is 50mps. Next port or call will be ofcom.”

Helpful Report

Posted 4 years ago

“I am utterly appalled by the service I am currently receiving from Sky. I am TV, Broadband and phone customer and have been for many years but clearly every customer is just a number and customer experience, support, service, respect and decency do not exist within this business. I moved house nearly 4 weeks ago and I still have no broadband! They have however taken my payment in advance, even though I cannot use 80% of the services I am paying for. I am told this is a 'system issue' between Sky and Open Reach and even now 4 weeks down the line they still have no update. Sky Advised me to buy a mifi box to cover the time that I haven't got any broadband and they would cover the data I am having to upload on a daily basis (currently costing £8 per day), only to be told yesterday by a different Manager that its not Sky's policy to cover data that people are having to pay for when they cant provide the service. I am a single parent, working from home due to lock down and one of my children is also self-isolating, so is having to do all her school work online. Sky do not care. They have zero empathy and can offer no solutions other than giving me a new timescale every time I speak to them. They are blocking me from escalating my complaint, I was even told at one point that if I asked to speak to a manager again the CSA would terminate my call??? I have been lied to about Sky internal processes, have been hung up on, spoken to in ways that you would not believe and there is still NO SOLUTION! I processed the home move in good time and this, I was told, would be a simple process and just a reminder again, they have charged me for this service in advance even though I cannot use it. I am told that the only way they will be able to look into my complaint, is once the broadband is up and running (WHO KNOWS WHEN THAT WILL BE??)and they are now not willing to cover the data that I am paying for (even though I have been told on numerous occasions that they will). So currently I have paid for Sky services, they are not working, I have now paid £200 + for data, I have no date for when the broadband will be working and no update. How can a business get away with treating their paying customers like t”

Helpful Report

Posted 4 years ago

“I ordered an iPhone 12 pro Max the night it had come out and been told it was coming on the 13th November but I didn’t receive an tacking email, my phone still hasn’t been delivered but my brother had ordered the phone two days after me he got his the day they had told him. I would never recommend sky to anyone because of their terrible customer service.”

Helpful Report

Posted 4 years ago

SKY is rated 1.6 based on 570 reviews