soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price. Easy to order from the Soak website. Delivered in 4 working days. Arrived well packaged in perfect condition. Whats not to like.”

Helpful Report

Posted 6 years ago

“One star because I can't give zero. Products ok but not great. Worst customer service I have ever had to deal with. No response from emails and will not return calls. Steer clear.”

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Posted 6 years ago

“I'll continue to review you on a regular basis until someone cares to respond properly... I have asked a number of times!”

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Posted 6 years ago

“Delivered on time Good value too”

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Posted 6 years ago

“I was more than happy with the towel rail I bought even tho the thermostat was faulty. When I contacted customer services they were very helpful and said no problem we will send another one out. they didn't even want the faulty one sending back. I was however disappointed with the delivery time it could have sent a lot quicker than it was especially the faulty thermostat.”

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Posted 6 years ago

“Lovely finish on the radiators and the exact colour I wanted. Much heavier than I was expecting (not the best choice for my crumbly old walls but plumber managed eventually) - the delivery man was not too happy about getting them upstairs to a flat on his own. Please make the yellow 'front and back' stickers less sticky - I had to use nail varnish remover to get them off!”

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Posted 6 years ago

“Good quality product, good range/choice, value for money and efficient delivery.”

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Posted 6 years ago

“Good quality and value for money”

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Posted 6 years ago

“I ordered a Belfort toilet but you delivered the correct base and a cistern and toilet seat from a different model, although all the labels quite clearly stated my correct name and address. The plumber had to work on another job whilst the correct parts were dispatched. I was told we could not return the wrong parts to the courier and had to dispose of them. This is a terrible waste and the packers should be told to take more care in matching the correct parts for dispatch.”

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Posted 6 years ago

“Delivered on time although packaging was damaged items weren’t all good”

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Posted 6 years ago

“The delivery company damaged part of the order. Soak arranged for the order to be replaced however only sent the damaged items. The non-damaged items were returned to soak by the delivery company. I had to contact Soak multiple times to rearrange delivery, however customer services failed to deliver the items twice. This caused delays to my project and additional costs to myself. In the end I eventually got a refund however the service was appalling and I will never use Soak again as a result. The issue was the fault of the delivery company and it is unacceptable that I had to bear costs and inconvenience as a result of this.”

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Posted 6 years ago

“Very poor communication and multiple examples of incompetence. Had to get refund but had numerous delays in getting it. Will not use again.”

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Posted 6 years ago

“Very professional company to deal with. I had a broken piece at delivery the driver just kept the piece to return to Soak who then arranged to ship out a new piece for me. The only problem I had was everything was for a new build and it was longer than 2 weeks before installation. I did not need one piece that was ordered and because it was over 2 weeks I had to pay for the return shipping. I thought that was unfair as I had not even opened the package.”

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Posted 6 years ago

“Experience would have been great however I was meant to be given a refund for one of my items one MONTH ago now and it has STILL not been refunded after numerous emails and calls and promises that it would be refunded immediately!!”

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Posted 6 years ago

“...by offering a full refund for an item that was not a suitable replacement.”

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Posted 6 years ago

“When I received my order which was 3 radiators unfortunately two had manufacturing imperfections. I called customer services and following me sending some photos and a collection and redelivery was organised for the same date. On the day of the collection I received a phone call from the delivery company to say there may be a shortfall in my order and could I confirm what I was missing....following a very haphazard and reasonably confusing collection I called to confirm that I had only received a replacement towel rail for one radiator that I actually didn’t need! They said they would contact soak to find out where the items were. Feeling miffed and annoyed I contacted soak also who raised a case for lost items, I was told they could be on a later delivery and may be delivered the next day. This was a great inconvenience as I had made sure I was at home on the specified day and wasn’t able to miss work the following day for an assumed delivery. The lady on the phone asked if they could be left with a neighbour to which I replied that the radiators were very bulky and heavy and wouldn’t be an option, I was also asked if I worked far from home and could I pop home to take in the delivery as the driver calls 10 minuets before..this also wasn’t an option. I gave it a week and called the following Monday to see where my order was, it needed investigating and they assured me they would call back, this didn’t happen and I ended up calling once again to make a formal and over due complaint for the handling of my order. A wonderful member of your team took it upon herself to personally help me and ensure I had all the correct information as well as her work email if there was any other issues. Thankfully my order arrived on the date we arranged albeit 3 weeks later which delayed my renovation works and the plumber. Having checked the radiators over the two verticals looked perfect however we did notice a scratch in the enamel on the collesseum...due to the fact that this was on the underside and coupled with all the hassle we’d had we decided to keep this one as we couldn’t be sure another would be any better quality and out pipe work had been fitted for these particular rads....following a delay in fitting due to my delivery issues with yourself it has come to light that my original vertical rad (the larger of the two) has an imperfection in the enamel that was only noticeable after it was fitted. I have to say that I am extremely disappointed in the overall service and quality of the radiators that you supply. I can’t afford to have the plumber back to refit a new rad and also am too fed up with the whole experience to be bothered with returning the item. I would be happy to send photos of the imperfections and based on my inconvenience, many phone calls and general dissatisfaction on a reasonably pricey order I would hope to receive some compensation as a gesture of goodwill.”

Helpful Report

Posted 6 years ago

“Damaged units and a delay in receiving a refund”

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Posted 6 years ago

“The taps that I had ordered started to stick when turned on I contacted Soak and they sent me a new set and are working fine. Very pleased.”

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Posted 6 years ago

“Great bathroom cabinet and so much cheaper than anywhere else.”

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Posted 6 years ago

“Very helpful on the telephone, offered a generous free replacement and it arrived on schedule. What more could a man want?”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews