“Hull town specsavers what have you done service was 5* now 0*
Waiting room seating so close together considering covid on the rise disgusting 12+ people waiting both upstairs and down can tell its been taken over by new person all about money”
“Asked for my prescription so I could purchase glasses online. This was after Specsavers had been paid by my PRSI for an eye test and 2 pairs of glasses.
Specifically told the optician I did not want bifocals for health and safety reasons.
Was given a prescription for bifocals.”
“I went to Specsavers a long time ago I had to have a fields test for Glaucoma this was done in the waiting area where people were sat or passing by have to concentrate never had to do that at any other opticians then taken in a room with a not so pleasant young man who just put drops in my eyes without even telling me he was going to do it. My friend was with me and said it wasn't right to have a test in the public waiting room I have never gone back there . The staff just looked bored and uninterested.The opticians I went to was in Louth Lincolnshire.”
“Where do I start?! Came in with an eye condition and needed this eye looking into as I was extremely worried. I couldn’t hardly open this eye as it was so painful! I filled in the online questionnaire and I had an appointment the next day. When I approached the store it was really busy, queued at the front of the store. I eventually got served and was told sit down there on the left, quite difficult to see where I was going so a helping hand would of been nice! When I eventually got to see my first health care lady she said I need to ask you some questions about your details bringing up old addresses, phone numbers and etc, I explained I filled in the online questionnaire, her reply we don’t get that information on her screen?! Why bother then?! Then I saw Alistair the optician he said what brought you in today I said my eye, it’s so sore I have blurry vision and his reply was, well it would be with a eye condition like that! Just no empathy or anything from the rude staff! I had the eye health check on what they could do but had to rebook because they couldn’t do a full test because my eye needed to improve to full health. I was told you need to pay for today and rebook back in. No one was available to rebook me back in so again I waited, eventually after staff chatted I was seen again and the lady who I saw on that Friday said we have a appointment on the following Monday?! I said my eye isn’t going to improve in 3 days! They just have no common sense in this place! Fast forward I filled in a customer survey after my visit and the store manager called and said she would reimburse my eye test! Well this is false promises! Nicole the store manager was due to phone me back twice then the store colleagues have told me she isn’t in then I email the store to say I am working so please call me between 2-4pm as I have no signal at work so she calls at 5:15pm and I missed her call and she missed me leaving another voicemail not reading my email! You phone back, my work phone is withheld number and it rings, and rings and rings and eventually cuts off and says we have your number and will call you back! How my number is withheld?! Whole practice, staff and management is a shambles!”
“Barnsley specsavers is appalling! I an so shocked at the level of chaos and disorganisation ...the manager needs to be fired...! The whole place is abysmally.. so many customers were waiting hours! So many were angry! We were there 2.t hours!!!”
“Chingford Mount Specsavers-Customers be aware!! It is really a shame to be deliberatelly missinformed in order to take advantage for glasses for a child covered by NHS. Initially, we were told by Taj that a child is entitled to get glasses with new prescription and the new frame for up to £89 for free. My daughter decided to use her old frame due to its pattern which she liked, and I have paid extra for glazing, but no one told us that she will not recieve the new frame as entitled. A week after, when coming to the shop to take her glasses (old frame+new lenses + glazing)and when we asked Taj that we would like to take the new frame she is entitled to and to pay for an extra pair of lenses, we had been told that we need to pay full price for the frame whilst getting 50% reduction on the extra pair of lenses as Taj already used the NHS voucher, the week before for lenses only!! Taj didn’t inform us nor had explained to us our options clearly and so misleading us to in total pay more then we should had to. The biggest shame is that he was supported by his manager Joanna, clearly indicating the shop’s culture of misleading customers and taking advantage of customers and NHS. A real shame which requires proper investigation as it includes playing with and possibly abusing NHS funds. We will never ever return to Specsavers Chingford Mount and are really disappointed with the poor service which we recieved.”
“Rubbish.
All going ok, recommended reactive lenses due to early cataracts.
Advertised free varifocals if paying over 69 pnds so thought I'd try them as usually need 2 different pairs.
When it came to paying I was shocked at cost of 387 pnds for 2 pairs. Attitude changed when I said oh no , only 1 pair then as that's too much (pensioner)
Wasn't explained that there were several priced options for varifocals..so she had decided to sell me the 159 tailor-made option, standard are 39. Big difference. Felt taken advantage of and definitely ill informed. Bad service.
Left having paid 273 for 1 pair varifocals with reactive lenses (89 pnd frames) none too happy.
Went to collect. Couldn't see distance or read any print. Totally useless and not fit for driving or reading .
Woman serving seemed confused she suggested I raise the glasses up to see. I pointed out that's not how it should be and that I couldn't keep doing that.She then said it's just because you need to get used to them. I said no they're faulty.
Said she could fix it by "raising the frames" ?
and took them away. Now I was worried she'd manipulate and weaken the plastic frames.
Still couldn't see anything.
So now no option other than to check measurements. Told previous saleslady had mismeasured at 24, should have been 27 so that's why I couldn't use them.
Agreed to have them re done.
Once home I wasn't happy and worried about the frames so I rang ,cancelled them and asked for a refund.
I'm told will be in my account in 3/5 days.
I will be checking. I also note from reviews I'm not the only one with this problem of blurred unusable lenses so I'm glad that I cancelled.
Sadly a really bad customer service experience. I will not be recommending or returning.”
“I recently purchased some hearing aids from specsavers in Barnsley costing £3997. Unfortunately I lost one. I went to re order another. Appointment was 20 mins late. There wasn’t a charger I hadn’t been told to bring mine. Re ordered went to appointment and it was the wrong colour it was £1497 for this one. I was really disappointed and upset. Audiologist was way behind not ready for me no charger. I was given appoint to swap the wrong colour one for the right one. A special trip for me when I got there audiologist told me it hadn’t arrived. I still don’t know why I wasn’t rang to say it wasn’t there. Very poor service specsavers so I was given another appointment. I finally got it sorted. I must have had at least 6 appointments very very poor service. I won’t be using them again . So much time and money wasted. Lack of communication very very disappointed”
“Ihave my glasses for 11 months. Both pairs have developed a chip in the same place on both pairs, where the lens joins the screwed frame. I am told I have to pay for both. Yet, it has happened in the same place on both, doesn't see right to me.It strikes me there is an issue with them both”
“After my eye test. The 1st thing the lady said was 'the options has recommended lenses that cost £129. WHAT!! She needs to come with a softer approach. That got my back up. Money grabbing specsavers that's all i heard. I left with my blind self.”
“Absolute rubbish! Phoned stores 8 times today and after an average 20 minute wait each time no pick up. I have asked if the store has closed down! Absolutely appalling service at the Ilford, Essex store where you cannot speak to anyone and Head Office are just as bad. Have made my way down to another opticians today.”
“I’m still waiting for dad’s glasses, it’s going to be 5 weeks and paid in full. If you read there web page says 21 days so how come it’s not true and keep getting the run around. Phoned 4 times and no call backs as promised. Think this is an absolute waste of peoples time and money. Would not recommend them. As for dad well can’t read his papers and watch tv and at 89 that’s all he has really. Poor service.”
“Was expecting a home visit for my elderly mom with dementia today. Visit was booked between 11-1pm.
Despite numerous calls I finally gave up at 3.20 and called to cancel it.
No one had a clue what was going on and if you promise a call back then please do it. What a rubbish service.”
“Time and time again specsavers Honiton don’t put the customer first. Never going there again after years of sticking with them despite the appauling experiences time and time again. Not just me - 2 other people I know also have bad experiences. Today was the last straw being told it’s illegal for me to buy my contact lenses online and telling me that they would cancel my appointment / give me their lenses to try and I should rebook ( which I had already said is tried historically and they didn’t fit my eyes ). Last visit before this I was talked to in a very rude way when I politely asked a simple question about my prescription. Another time I tried to book an appt and told I couldn’t as it was earlier than needed and would mess up their system! I could go on and on and many other bad experiences”
“Staff are usually great, but I've been to three different places over the last 15 years and they rush you too much, and I've never had a pair that did what I told them I need the glasses for, the last time (keighley branch) I had to make them refund me.”
“I had a problem with new glasses, I went back to specsavers store, my claim that there was a fault with lens was quickly refuted. Subsequently I complained online and I was invited back to store for another look. Too late specsavers! If you fob off a customer, don't expect repeat sales, referral or any glowing review in future.”
“Worse glasses iv every had made. All I wanted was replacement lenses..but
Purchased 2 pairs of veryfocals, tried them on and both pairs were out of focus, I couldn't see the shop across the street and reading anything clearcon the card they held up, itcwas a joke, they were completely wrong and couldn't see near of driving lenses in both sets for work snd driving.
The man serving me was agitated flustered when I pushed back on just give me a full refund of £308.
It's ridiculous the prescriptions were so far out of focus it was a waist of time.eighther the optician or the lab are needing tested for competence.
I'd paid in part cash and card and the guy serving me said we have no cash in our till at 2.50pm on a Saturday. If we give cash refunds by card our refund team will go Nutts. Say what??? Anyway he asked and said I'll refund the cash by card.
I'm going else where think £150 a pair is a rip off. He didn't say when I'd see my refund in the bank, was too busy trying to rebook a new redo of another eye test review.”
“Rude unprofessional staff. What should have been a straight forward repair to a very expensive hearing aid (stil under guarantee) turned into a horrid upsetting experience even to the point a member of staff called me a liar. NEVER will I used this company again.”
“New glasses out of focus - two pairs. Had a visit from specsavers representatine who said and I quote:
Maybe you are not hold your head at a proper angle
Suffice to say. I will never use Specsavers again, EVER!”
“Booked in for an hours audiology appointment 6 weeks in advance for new hearing aids as line are just about at the end of their life.
The staff in the Aldershot branch are rude and useless.
They couldn’t do the audiology test as apparently they only booked me in for a 30 minutes appointment and could kit offer me another appointment until the end of January at the earliest. My original appointment was the 22nd December.
Asked for the head office address so I could write a complaint and they point blank refused to provide it.
The audiologist herself couldn’t care less and was very abrupt and rude and said take it or leave it.”
