“So far been back 8 times and glasses still aren't correct. They wont believe that one eye is blurred. First set of glasses were completely wrong, had a retest and new lenses, almost correct but still not right, then been upsold near/ distance varifocals, they were made incorrectly, couldn't see a computer monitor through then without looking at the floor, now been remade again and still not right. Then been told maybe these aren't suitable for me and my working environment (when I explained EXACTLY what I do, my work setup and what I have to look at!) and maybe I should spend even more on the super-duper pair. Like hell I wil! Spent hours there and traveling there and back, taking time out of my extremely busy work schedule. They take far too long explaining the ins and outs, I don't care. just give me glasses that work. Had the same rigmarole 2 years ago when it took 7 visits and still didn't get the mid range ones right then, the verticals were always completely out. Only reason I go there is because of the free work eye test and VDU voucher, which becomes worthless once they've upsdold you several times and made you pay extra out of your own pocket for all the 'upgrades'. Yes, this is full of typos. Becuase I can't see a bleeding thing I'm doing becuase ISTILL don't have any VDU glasses after 3 months! Not recommended. Staff are nice enough, lovely in fact but...”
“Terrible company all they want is your money l felt was in a cattle market. Thee pairs of glasses later and a fall due to poor eye test and out of focus glasses l had to threaten small claims court to get my money back. Recommend any other optician but these”
“I attended my pre-arranged appointment to collect my glasses today. They are NOT READY. I have not been given any indication about when they will be ready for collection in the future??? APPALLING SERVICE - AVOID AT ALL COSTS!!! 0/10”
“Absolutely atrocious customer service, went to two different branches in co. Armagh one offered no help and rushed me through my eye tests. The second seemed better initially but ordered the completely wrong frames. By the time I get my frames it will be a month from my appointment and my current glasses are pretty much unusable, and I really really struggle to see without them. Gave them 3 chances and I’m done never going back.”
“went to edgware branch yesterday. was very, very rushed, so much so, that when i had the eye test i wasn't even sitting on the chair properly. the optician, female, dropped a couple of lenses into the contraption that is on your nose, only did one or two, then gave me a prescription for two pairs of glasses, and told me that i would need to wear glasses for distance all the time. really? i can see perfectly fine for distance. no problem. for reading, yes, i need glasses. also wanted me to buy drops coz apparently i have dry eyes. i don't have dry eyes. in addition, because i get my eye tests free on the nhs, now i have used the voucher unsuccessfully here, i would actually like a refund. also, i had to pay for the retina test separately. horrendous. not going back to specsavers again!!!”
“If I could give 0 stars I would. The service, the glasses I purchased, all substandard and I highly recommend using any other optician's other that Specsavers Hounslow.
My glasses broke twice in the space of 6 weeks and I was made to feel as it was my fault!
Due to time constraint of the store closing at 6.30, as does my job, making it impossible to get my glasses repaired during the week. Therefore both times of the arm falling off I have had to go an entire week before I am able to get them repaired.
For many years I purchases Boots over the counter reading glasses, usual costing about £10-20 and never had an issue, I spent £200 on specsaver glasses and have spent most of the time not being able to use them!
I spoke with a manger who was extremely unhelpful and showed no empathy in the fact that this having no glasses has impacted on my every day life and made my job virtually impossible without glasses!”
“Home visit and paid cash on the day.
One month later, still no glasses.
The staff are very offhand when you call.
One girl in particular, is a thoroughly nasty little piece of work.
I've used glasses direct in the past with no problems.
I will now go back to GD as this specsaver mob are a complete joke”
“I had an eye test and requested varifocal contact lenses. My original private optometrist had said that I wasn’t suitable for contact lenses, so I thought I’d try specsavers to see what they thought. I told them initially that my optician said no to contacts, they weren't worried. They tutored me to put them in and take them out, then sent me on my merry way.
I went to meet a friend for coffee… it started to go dark. The drive home was the scariest drive I’ve ever experienced! Not only my vision but my perspective was hugely impaired. I couldn’t tell how far away cars were in front of me. I slowed to 30 on a 70 to enable me to get home .
I also compared my prescription. They were totally different .
Specsavers was 150 125 distance 175 175 near.
Local private optician 125 distance 225 near.
The glasses the private optician provided me with are perfect sight wise.
How can contacts be prescribed for people without testing the sight?? I cannot fathom this.,I’m so relieved I managed to get home in my car..”
“Home visit was quick payment taken from bank very quickly and still no glasses after a month a disgrace. A total con would not recommend this service to anyone. Total lack of contact when trying to speak to anyone. DISGRACEFUL”
“My wife attended an eye test at Costessey Specksavers and chose 2 pairs of glasses from the £69 range, she mentioned that a requirement wad for a pair for reading and a general pair.
She was supplied with 2 identical general pairs.
Upon taking them back she was informed for the first time the £69 range was only provided with identical lens.
They extracted a further £39 from her for a reading modification to one of the pair.
I smell ripoff, glad I was waiting in the car, someone might have been given a piece of verbal.
N
BE AWARE THE 2 FOR £6 9 RANGE IS 2 THE SAME ONLY.”
“Never will I visit the Aberystwyth store again agressivse staff, I was messaged to arrive 10 minutes early to my appointment was kept waiting for 25 minutes and when some girl came to get me she was pushing eye xray I said no was moved on to someone else to test my eyes, questioned about medication for blood pressure insisting I see a doctor even though I told him my blood pressure was under control, the he wanted to know my blood pressure readings after this insisting on seeing my glasses then when he got to the eye test very rushed and insisted i chose a number for the lens, when I told him the looked the same he got agressive and told me to choose one. We got to the end of the eye test he then told me he was printing my prescription and I was to go and sit down and wait for the prescription I asked how long it would take as I had another appointment at 11.00 am ( it was now 10.35) I was told at least half an hour when I asked why he could not give the prescription to me as now it had been printed I was told the optitian had to sign it. I was told come back after that appointment, as my 11.00 appointment was out of town I would not be going back there after. Very rude and is it acceptable to have to wait around for incompetence staff. If the experience had been good I was going to buy veryfocal glasses and try contact lenses.”
“Booked an appointment via the online system. Specific stores only have audiologist appointments on certain days so just went for the store with the date/time most convenient to me. I was willing to travel. Less than 24hrs before my appointment I get an email full of questions and a little sentence at the bottom just generally dropping in that I had a new appointment date and time as they didn't do initial hearing tests on the date I'd booked. To be clear their system suggested this date and time to me. Anyway, won't be attending this new appointment and will use a much more professional service in the future. Save your time and go elsewhere!”
“Worst customer service, ignore my calls and give excuses wait for text. I paid £39 upfront for new lenses to be put into my frames on 9th August. Assistant wrote 24th August collection date on my receipt. I have been waiting 5 weeks, i have been ringing every week asking where are my glasses. My frames were not sent off the lab and it has been sitting in the tray for 5 weeks. I want a full refund and compensation for wasting my time.”
“I purchased three sets of glasses - one for reading, one for driving, and one pair of sunglasses.
However, I have been facing issues with all three sets of glasses. The driving glasses have been particularly problematic as the arms have fallen off three times.
The sunglasses are not of good quality as one lens is blurred and I have been told to adjust to it. As for the reading glasses, their lenses have fallen out on several occasions. and add insult to injury the so-called anti-scratch coating is peeling off all of them, not the sunglasses as I can't use them!
It is worth noting that these glasses were not cheap. In the end, they replaced the frames on my driving glasses, but now the nose bridge keeps coming loose. It seems there is little regard for quality.
Not impressed at all with the quality they have supplied.”
“They ruined my frame because staff not trained enough. They didn’t know the frame I chose for my bifocal is not good.when ever I used that glasses I started severe headache, they accept their fault but to fix that problem they been asking to pay again.
I tried to explain but manager of that store said that she will ask staff about that issue. Apologie. But still they asked me to pay. I really don’t understand why.
I’m very disappointed for their service and waste of my money.”
“Went for an eye and contact lens check on Sunday at Specsavers and I was very impressed with the service I received from Daniel . He suggested I needed some eye drops which zi purchased . The next day I tried to use them and couldn’t get them working so I returned to the shop today and explained I couldn’t work the bottle and could I have a different type of bottle that I could use . I was told that they wouldn’t do that as I had opened the bottle but of course Zi did only to find it wouldn’t work . He squinted it on his had which Zi could do , however when it was over my eye it would not work . He asked a colleague who I assumed was in charge and he didn’t even lift his eyes up . He just said no .
I was upset by his attitude and left the shop and went to the pharmacy in Tesco who very kindly showed me how it worked . Just a little kindness and customer care was all that was needed . I won’t be going back to specsavers where I have contact lenses and 2 pairs of glasses . I hope someone learns something from this review .”
“Had been with this company for many years, and then get completely let down with poor service in regard to broken glasses, frame failed after 10 months through a poor weld on the metal. Go into store to get fixed and the told
1. Cannot repair
2. Discontinued not available
3. Have to choose anotther pair, with impression confirmed at no cost to me.
Revisit Witham store to choose glasses only to be told I have to pay for the lenses and that only the frame is covered.
How can you sell a product and then say you dont cover half of it??
Cancelled my account, not impressed by response or service offered.
Disgruntled in Essex”
“I went to the Stroud store for a new pair of spectacles having had an eye test there 5 months before. I chose two new frames from the 'buy one, get one half price' selection and almost immediately ran into questions from the assistant about where on my nose I rested my glasses! I stayed with my choice because what was on offer wasn't that great but found myself in a tedious and overlong examination of my gaze combined with endless questions about how long I spent on screens of all types (and books). I found myself being steered towards having two types of lens on the basis that you now apparently need a pair of glasses for screen use and a pair for reading (and I'm sure they'd love it if you agreed to another pair for phone as opposed to computer use). Having finally escaped, I decided overnight to phone and say I just wanted two pairs of specs to the same specification which reduced the price by £50, because, of course, two different lenses are two different prices! A week down the line, expecting my new glasses any day, I got a call that the overzealous young man who sold me the glasses wanted to do some procedure beginning with ablation.....I never found out the whole story but assumed this was another gambit aimed at selling me more sets of glasses at double the stated cost. I was infuriated and cancelled my order immediately. They did at least refund without asking why. Beware of dubious practices with these people. Never again.”
“Hi the prescription they gave me at spec savers was wrong where I had 2 falls black eyes with falling I new they were wrong took the prescription from spec savers to another options had them made but was told when I had my eyes tested again was told the prescription was to high that's what's caused you to fall violet headaches 2 black eyes with fall I drive and this could have caused a accident bruised I'm 75 need new knee have LS AND CNH HAD TO MAKE 8 JOURNEYS PETROL TIME GP HOSPITAL MADE ME I'LL THAT DAY I WAS TESTED IT WAS PANDEMONIUM SEATS SOILED WITH STAINS RIPPLED DIRTY TOILET DISGUSTING 1 HR LATE WENT TO PIC GLASSES NOBODY TO DEAL WITH ME MY APPOINTMENT WAS CANCELLED 2 TIMES I RANG THEM THEY WERE VERY RUDE TO ME PUT THE PHONE DOWN TWICE ON ME THIS WRONG PRESCRIPTION COULD HAVE CAUSED ME MUCH DAMAGE 10PDS TO HAVE YOUR EYES SCREENED SHE SAID IT'S A 150PDS IN AMERICA I SAID WE ARE IN ENGLAND AND I ON GAURUNTEED PENSION CREDIT I HOPE YOU TAKE THIS VERY SERIOUS HAVE REPORTED THIS I ANGRY AND IT CAUSED ME STRESS AND 2 FALLS I WILL SEEK LEGAL ADVISE I HAVE RUNG AND SPOKE TO LINSEY AND EXPLAINED WHAT AS HAPPENED AND I GOING IN TO SEE HER NEXT WEDNESDAY JUNE MATTHEWS MOB NUMBER IS 07598588156 PLEASE RING ME WITHOUT FAIL MY EMAIL ADDRESS IS JUNEOATES48@GMAIL.COM”
