Sport Chek Reviews

1.6 Rating 483 Reviews

14 %

of reviewers recommend Sport Chek

Company Reviews

Questions

Metrics

1.6

Based on 483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How quickly does Sport Chek resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 56% of reviewers feedback is Sport Chek takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ My in person review. I have had nothing but excellent experiences at SPORTCHEK Bayshore. I travel a fair distance to this SPORTCHEK and I can honestly say that Matt the manger has always gone above and beyond to help me with orders and returns, some of which were complicated dealing with defective product issues. If Matt is leading the staff by example, they too will provide the highest level of service. ”

- Anna O

“ Hello I was in on Wednesday aug 10th after 7pm . I had excellent service from a lady named Melissa. She was great attended my needs and helped me find an alternative solution to a product that wasn't in the store. She was friendly and personable from start to finish. ”

- Anne

“ Emily at the Moose Jaw store gave excellent service. I have specific needs for my feet and found me 2 pairs of runners that were perfect. I took them both. ”

- Dianne Buchholz

Sport Chek Reviews

Customer Service - Good