SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 414 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worse customer service i have ever experienced whilst dealing with a utility company. The wait time to actually speak to someone is absolutely ridiculous the first time i was on hold 45 minutes and then promptly cut off by the advisor, currently been on hold 25 minutes and yet to speak to anyone. I would strongly advise people to avoid any dealings with them”

Helpful Report

Posted 2 years ago

“Its alright when you can get hold of them! Been on hold for 2 hours now.”

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Posted 2 years ago

“You cant get hold of them, ive been on hold since 8 30 this morning, anf cant get to talk to anyone, i. 71 pensioner with no gas,”

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Posted 2 years ago

“I would like to complain about the terrible customer service which SSE Airtricity provides to customers! From the first waiting time to answer your call is MINIMUM 1 hour! Nowhere else you will see that in the entire United Kingdom! And I don't want to hear your excuse about being busy or short staff, HIRE more staff and problems sorted! Customer service advisers are grumpy and not friendly, not willing to help you... Simple reason I am switching off SSE Airtricity, because of how you are treating your customers. Unprofessional, greedy and clueless in relation to your queries... Not happy”

Helpful Report

Posted 2 years ago

“Quite frankly the worst energy company you could be with. Customer service is appalling, no one knows what they are doing and just pass you around, end up being on hold for over 2 hours and still not having your problems resolved. Struggling to even leave the company! We are a business and have since moved to multiple other suppliers and honestly I would recommend any where else other than SSE. AVOID AT ALL COSTS!!!”

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Posted 2 years ago

“Sheer greed, SSE have no intention of crediting the £66 monthly government help tho they have probably been paid it, tried to register my details with them for 3 days not one person able to sort it so have gave up they are worse than bank robbers”

Helpful Report

Posted 2 years ago

“Please PLEASE do not go with SSE, it is not worth it. They lie and lie and do anything to get you off the phone. It is against my tenancy agreement to be to on a pay as you go meter. I fell slightly behind on my bill then got it back down to £0 I was switched in June, it is now nearly November and every time I call there is a lie and reason as to why I can't be switched back. Even when I explain I could be kicked out of my flat and I don't have access to the meter so can't see how much is on it. I am sometimes without electricity because I can't reset it wouthout building management. They have made countless appointments and not shown up. They are terrible.”

Helpful Report

Posted 2 years ago

“Just spent the past hour on the phone to SSE because I topped up my meter yesterday and apparently I’ve used all the credit whilst I was at work! Called to get this rectified, the girl told me I “haven’t topped up since the 10th”, I told her that’s wrong, over £78 has been topped up since the 10th… Her reply… “where are the receipts then?” ON YOUR APP THAT YOU MADE ME DOWNLOAD TO TOP UP!!! So £78 can’t be accounted for… then suddenly, it has been accounted for, conveniently after I asked her to refund it to my meter… Asked to speak to a manager… No manager on shift… Asked to speak to a supervisor… No supervisor on shift… She kept taking her headset off and leaving it on the desk when my husband was talking to her… I told her the dates I topped up and she laughed at me… “You do realise energy prices went up?” She says, like she’s talking to a 5 year old child… Still waiting for my complaint to be dealt with from last time… They’re over the time limit to reply to me… So I guess it’s a case for the ombudsman now because being dismissed and disrespected on this level is a actual joke… AVOID THIS COMPANY.”

Helpful Report

Posted 2 years ago

“Prices going up, the adverts help for customers, but in the real world I’m still waiting for a smart meter. The excuse is that my house is 2 stores building. I know many people living in a similar house as mine and they have a smart meter fitted.”

Helpful Report

Posted 2 years ago

“Absolutely terrible service, that's if you can ever get a hold of someone!”

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Posted 2 years ago

“Very depressing company to deal with, cause lots of stress, as i write this i have sent over 10 emails to complaints begging for help to resolve my bill, ive sent photos over a month ago which you accepted then said you would update account ,but you are still aggresivley chasing me for your made up bill, ive spent hours on phone, loads of begging emails, ive requested a subject access report over 10 times now, utter madness, how can you be allowed to trade like this, you make yourselves impossible to contact, but are very quick to bully harass for made up bills even after accepting my photo evidence, it is dangerous to allow a company like yours to have such powers to ruin credit scores and force prepay meters when you are so impossible to deal with”

Helpful Report

Posted 2 years ago

“I've been getting estimated bills for well over a year now, despite having a supposed smart meter and my phoning monthly to leave a reading. I'm now a thousand pounds in credit and no on can tell me what my bill should be, yet they keep putting the DD up! I've been in so much contact with them to try and resolve this that it is past a joke now. I've had to go to the Ombudsman and ask them to help. Absolute clowns!!”

Helpful Report

Posted 2 years ago

“I've never seen a company so useless as this SSE OVO energy company. When the company operates as SSE their customer service was averagely OK like 45%. Now they have moved to OVO Energy, customer service has moved to 2%. This is a shame, company like this should not have existed. Moving from SSE to OVO Energy, my account was inaccessible and it took me over a week to get this corrected, now my direct debit has been deleted without my notice, Not up to date information on my usage, always on estimate despite the fact that I'm using a smart meter, I'm using their broadband services and now I can't see this anymore on my account. I tried to add it back using the Broadband account number and this shows doesn't exist. I've been on the phone/WhatsApp with their customer service now for more than 2 days still in the queue. Calling the customer service phone will cut off while waiting in the queue. I want to change to another provider but need details and to send them my notice all to no avail. What a shameful company.”

Helpful Report

Posted 2 years ago

“BEEN ON THE PHONE FOR NOW 5hours and 20mins and still no answer about my account!! The company is a joke and it’s a shambles.. DONT ADVISE TO USE THIS COMPANY AT ALL!! ADVOID LIKE THE PLAGUE!!….”

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Posted 2 years ago

“Stay away from this company. Worst company ever.”

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Posted 2 years ago

“I’ve sat on call with this company for a total of four hours. Spoken to four different customer service representatives. The first rep was awfully rude to the point that I was sobbing by the time I ended the call. He did not help and told me I needed to call a different team. The following day I called, waited 40 minutes to get on a call with an advisor who told me she cannot access my account until I give her 3 pieces of information. Though the previous day the person was able to access my account without any issues. After an hour I am finally able to access my account as it was a “misunderstanding” on her part. Then I get told this is the wrong department. I call another department, they let me know they’ve invoiced me this month for £1700 even though I live in a tiny two bed apartment and I’m rarely home… I give the meter readings and they let me know that the bill will be reduced to £150… which is still insanely high considering the size of my apartment! Not only this they have registered my flat as a business meaning I’m getting charged business tariffs. I won’t be able to get out of this until they change my account. I am informed I need to call back once I receive my new updated bill. So four hours and I am the issue is still not resolved. Saying this company sucks is an understatement.”

Helpful Report

Posted 2 years ago

“Got to agree with most of the other reviews. SSE are absolutely awful to deal with. We are on a buy back tariff with them where they pay us for the supply of energy from our solar panels. Every quarter we have to chase them for the payment which can take several months to come. You can only phone between 9am and 2pm weekdays when most of us are at work. When you do get a chance to phone you are on hold for a minimum of 45 minutes and up to an hour or more. The music is crackly and awful so it's not even pleasent listening. To make matters worse you keep getting the automated voice saying they are busier than usual. No your not, it's always the same! Once you do get through the staff can be rude and unhelpful. This has been the last time as we're moving to someone else, anyone else!”

Helpful Report

Posted 2 years ago

“Horrific customer service. 3 months attempting to switch meter with still no luck! Call up and just get sent round in circles. Give up. Changing provider.”

Helpful Report

Posted 2 years ago

“When SSE was still Spark Energy I was paying £92 a month for my gas and electricity I queried this and Spark Energy agreed I was paying too much for my usage and reduced it down to £55 a month. When SSE took over they wrote to me and said nothing would change they even reduced my payments slightly down again to £49 a month. As I lived on my own in a small 2 bed terraced house I thought this was probably right and having had a smart metre fitted (what a joke they are and a complete waste of money) I thought the readings were correct and I didn't need to check. How wrong I was. 12 months after SSE took over my account they sent me a whopping bill for an extra £1500 back dating for 2 years 😳. Obviously I queried this but was fobbed off. I spent hours working out what my spend should be but that said I owed the money no discussion entered into. I took it to the energh ombudsman but what a waste of time they are. My main argument is if they were so expensive they lid to me and never gave me the opportunity to find another supplier however I don't believe the readings were correct but they would not send anyone to check out the metre as there was no way I used the energy they say I did as I'm barely at home because I work full time. So I had to find the money. I had to borrow the money from family and while I was getting the money together SSE kindly passed the debt onto a debt collectors so I now find myself in a position of trying to find a further £300. Therefore if you want to save yourself a lot of heartache do not ever get involved with SSE or OVO Energy as they are a very underhanded deceitful company and their staff obviously need more training as they don't know what they are doing either and maybe they can employ more staff so complaints can be dealt with in a timely manner. Don't trust your smart metre either, read your metre once a month and check what you use each month and if you think its wrong query it straight away because these energy companies (as we all know) cannot be trusted. Certainly not this one”

Helpful Report

Posted 2 years ago

“Can't even find enough negative words to describe how bad SSE and Ovo are! I have moved house over 4 weeks ago and want to close my account and a refund of my credit. I have let them know via the website more than once the closing meter reading and advising I have moved out before and after. Called after moving and transferred several times as no one was ever the right dept, on hold for over an hour and then told it is transitioning to Ovo and need to wait. When I asked how long or any question the answer was always "I don't know". After waiting 4 weeks and the website says 2 weeks it should take I phoned SSE and after a 4 hour and 40 minute phone call, I am so disappointed, stressed and annoyed to know it's not with SSE as after holding for 2 hours and speaking to 2 people told I have to speak with Ovo as it has transferred over. Then another 2 hours and 40 minutes and several transfers again told its not fully transferred over and should try again in 2 weeks time as it takes 45 working days to transfer over, when I asked when did the transfer begin, told "I don't know"!!!!! So over a month since I moved out I cannot close the account or be told any specific information. If I could give a 0 star rating I would.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 414 reviews