Stein Mart Reviews

Name: Stein Mart
Rating: 1.44

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

Questions

Metrics

1.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Stein Mart made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stein Mart 1 star review on 27th June 2022

Kim Lahr

Stein Mart 1 star review on 9th December 2021

Anonymous

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive shopped at Stein Mart for years. I have no issue with product or instore. Just as with individuals, stressfull circumstances expose who you are as an organization. I made an online purchase and would normally have the abilty to exchange or return in store. Currently you have return items at your own expense plus pay a $7.50 return fee, then repurchase with an additional shipping fee if the purchase doesn't meet a minimum. I think this is outrageous. I spoke to several people in customer service including customer service manager Thomas 71035. They advised me that this was company policy and I could take it or leave it. If this is how you treat your loyal customers who has shopped with you more than 25 years. Thanks, you may need to follow the example of Nordstrom Rack. They are a lot more flexible under extraordinary conditions.”

Helpful Report

Posted 4 years ago

“I am a fairly new customer online but I sure won't be for long. Recently ordered a maxi dress that was on sale. The dress came two days ago, correct dress, correct size, wrong color. Called immediately, questioning the color to say the least... The kind gentleman at customer service did verify that I had ordered a orangish/deep coral color unlike the one I received which looks closer to a dijon mustard, although these were not the exact color names... So at this point the dress in size L is sold out!! Well, that being said it leaves me high and dry with no Easter dress. Don't trust their order processing department at all.”

Helpful Report

Posted 4 years ago

“On line return process is the absolute worst! UPS delivered my order to a different address and I had to file a claim with both UPS and Stein MART. Its been 3 weeks and I still do not have my pants OR my money back!!! Now I remember why I always shop st Nordstrom and Norstroms Rack!! I work 6 days a week and do not have time to be on the phone with 2 different companies and 4.5 hours to get a return processed!”

Helpful Report

Posted 4 years ago

“Returned a dress and they charged me $7.50 for the return label they include in the bag AND $7.99 return shipping..... wtf! Never again will I order from here.”

Helpful Report

Posted 4 years ago

“Greed during Pandemic... I contacted Customer Service In writing to request 2 changes to the Refund Policy now that we are in the height of this Pandemic. I asked that (1) SteinMart EXTEND the period that they will allow returns once the stores become fully operational (not a mere 30 days) and (2) SteinMart should completely revoke ANY charge when an item is returned in the mail (currently $7.50). SteinMart completely ignored my requests... they did not provide any response. So, I submitted a complaint to the Better Business Bureau. SteinMart did not address either issue. They basically told BBB that each Return would be handled on a “Case-by-Case” basis. Here is the response I just sent to the BBB/SteinMart... “ This is totally unacceptable. You did NOT address my requests... you totally ignored the request about revoking the $7.50 charge each time an item is returned by mail. It could be months ... months ... before your stores are open. Your customers want the option to drop these items in the mail NOW.. we need the refunds NOW when so many of us are out of work ... and we don’t need to be charged $7.50 or any other amount. Stein Mart does not want to make these refunds so they are making it as difficult as possible. Your lack of response to 2 very legitimate requests makes it clear that you don’t care about your customers, and I intend to make this known to as many people as possible. The true nature of a company becomes very evident in times of crisis.””

Helpful Report

Posted 4 years ago

“I have a feeling that this company is so money hungry that they are not going to pay their employees during this pandemic. I hope they find it in there hearts if they have any to have pitty on their hard working employees. I’ve been a steinmart shopper for over 16 years and it’s definitely a difference in the employees. Same people but different attitudes. Everyone looks so on edge, so unhappy, it’s almost like someone died when you walk in. I remember back in the days all of them was always smiling, eager to work and the merchandise was absolutely amazing. To all the steinmart employees just remember their is always a light at the end of the tunnel.”

Helpful Report

Posted 4 years ago

“This review is for an instore experience. I am only giving this a one star because I have to. I would give it a negative score, if I could. I have been shopping at Stein Mart for several years, getting most of my work clothes there. They have the brands I have been wearing for years. Two nights ago, I went to my local Stein Mart near closing time...bought two dresses and one shirt. I got home and the shirt wasn't in the bag. I went back last night with my receipt and told the asst mgr that I didn't get my shirt. He called the GM and said I couldn't get my shirt until "they looked at the video"....like I was a criminal and lying! GM told me it was for "training".....whatever, so I paid $45 for a shirt that I never got, so they can train their employees through video. They are the most classless people that call themselves managers. I would be embarrassed to even associate with this company, knowing how they treat people, much less work for them. I will not be back and have been singing my experience to everyone....it could have gone in a different direction but I guess they don't care about keeping customers. I will NEVER go back into a Stein Mart. btw, this store is in Murfreesboro, TN. Worst place ever.”

Helpful Report

Posted 4 years ago

“I will never buy anything from them online again. The return policies are antiquated and difficult. You have to pay to return online purchases if you cannot return to a store. Also, they require the package to be insured. There is a $7.50 charge to use the label they attach to the invoice which is only a simple address label. You can handwrite the label and save the money. I called customer service and the clerk kept interrupting me and even started yelling.”

Helpful Report

Posted 4 years ago

“I have to say that I'm very disappointed with Stein Mart on submitting my name to the (TRE=The Retail Equation: works with retailers to warn consumers when their return transactions violate store policies or mimic excessive return behaviors. Sometimes the transaction is stopped). On your receipt you says I have 60 days to return if I'm not satisfied with your merchandise. Nothing about multiples returns. You assumed that I was returning merchandise in trying to defraud you. You need to look at the whole picture. First it was very embarrassing to be confronted at the store with other customers hearing that I could not return my merchandise and the Store Supervisor looking at me like I'm a crook. #1: If your dressing rooms were clean and had doors that lock then I would not have to bring my clothes home to try on. #2: I don't like men to be able to sit in the dressing room area while trying on items. Yes, I did order merchandise on line because you did not have my size in store. I returned that also, because I did not like how it looked once I received it. Also, since I have 60 days to return merchandise if I find something at a lower price I will return it and rebuy it. I have an account with you and very seldom does Stein Mart have couples to use with sale items. What good is it having an account if you don't offer coupons to use when shopping like Kohl's. I have request a copy of my report. I will no longer be shopping at Stein Mart.”

Helpful Report

Posted 4 years ago

“I love the merchandise but On line buying and Elite status issues are the worst!”

Helpful Report

Posted 4 years ago

“I love the store. Love the prices and merchandise. If you know how to shop the sales, you can do very well. I will admit that they haven't updated the jewelry. I'm there almost every week and have gotten to know the staff. For the most part they are very nice. I'm going to rename my closet-Steinmart.”

Helpful Report

Posted 4 years ago

“I had a glass bottle with silicone cover that I broke and was so excited to find that Stein Mart had the same bottle available online. Got a notification that the item shipped on Feb. 3 and received A UPS tracking#. Over a week later the tracking still only shows that a label was created. I don't believe they ever shipped it but they say I have to file a claim and it will take up to 30 days to refund me. Now based on the other reviews I know I can't trust this company. So disappointed! Bad first experience.”

Helpful Report

Posted 4 years ago

“2/9/2020 I have been shopping at SteinMart for awhile. The accessory department used to be so organized and clean but the last few weeks that I have shopped there it has been a mess. I want it to be like to used to be, I don't know what happened to it but it seems like there is someone new working in that area and they don't know what they are doing. I'm not going to shop there if this continues. And I will be sure to let my friends know this too. Please train your associate better. Wichita KS”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Last week I bought a lot of items online. Today it was the 3rd. time, that I got an email, my order was cancelled. I called "customer service" and they told me, the items were sold out. I will not order anything from them anymore as well as the employees at Steinmart here in Fort Myers, FL, are often very rude and just care to talk to their colleagus instead of taking care of customers.”

Helpful Report

Posted 4 years ago

“In October I was using my Steinmart card to pay for my purchases. The clerk said "your card needs to be updated, may I have your drivers license" It had been a while since I had used it so really did not think much of this and complied. She handed me back my card and said this is" no good, don't use it any more". Long story short, there was nothing wrong with the first card-she opened a second account without my knowlege or consent. I have been fighting with them since I came to and realized what happened. The "bank" has closed the account and contacted the credit companines, sent a letter stating this has been done as I asked. The store itself, not so helpful. Actually getting to speak with someone from Steinmart itself was a challenge. One person has tried to help but even she is frustrated with the response from the offending store. I did finally get a call from the store manager. She said that it must have been a training error, what!!! This was deliberate, not poor training. She offered a gift card, I said I was not doing this for money, I wanted an explanation and apology . She asked for my address and again I said if she chose to send it fine but I wanted the explanation and apology. Two weeks later the "card" arrived, in a hand written envelope, no note of apology, just a $30.00 gift card. At this point I will be returning the card to this store manager as my time, energy and credit issues make this a complete insult.”

Helpful Report

Posted 4 years ago

“Stein mart sent the wrong item. They were rude to me when I complained. They said they would have UPS pick it up. UPS did. They refuse to refund me and are claiming that none of this happened. Fraudulent company.”

Helpful Report

Posted 4 years ago

“I walked in the store for the very first time in my entire life. The manager literally told me to leave, very rudely. I know it sounds weird — I’m confused, too... I do have a service dog, maybe he thought it was legal to kick out a service dog? Anyway, one star for rudeness, but judging by these other reviewers here, this was a blessing in disguise. I won’t be returning, though I will call the company and tell them in case they want to try to save themselves from drowning...”

Helpful Report

Posted 4 years ago

“Ordered two Free People tips what I received were two pairs of women’s flannel pajamas. After several phone calls to customer service being on the telephone for more than an hour at a time I finally received a return label to ship the items back to Stein Mart. Received a credit for the items but have not been reimbursed for the shipping charges yet but will continue to contact them until this is corrected. This is one of the worst companies I have ever dealt with. Don’t buy from Stein Mart look elsewhere for your products.”

Helpful Report

Posted 4 years ago

“Wont order from here again. Ordered online garunteed 5 day or less shipping. 5 days after ordering i recieve an email that order was delayed. I called for over a week and every time was told 'oh it should ship today call back tomorrow if its not' never shipped. Finally was told they didnt even know if they had the product and were looking at their other vendors to see if they could find it and would ship it as soon as the vendor gave it to them so then I said well I've been waiting well over the five days this was supposed to be a gift and I need you to cancel my order they would not cancel the order told me I had to wait until I got it and then return it after that what a pain. Finally after giving them a complaint on their website three times then all of a sudden it was shipped I don't even want it anymore I had to buy a different gift. Never order online and never think that you can rely on their customer service”

Helpful Report

Posted 4 years ago

Stein Mart is rated 1.4 based on 286 reviews