Name: Super Escapes Travel
Rating: 4.25

“This company needs reprimanding for misleading it's customers including myself. A holiday was booked with them. I thought I was getting a good deal for my holiday until they spoke about an upgrade, which I told him I would have to ask my hubby before booking. Before my hubs even agreed, the agent already booked the holiday and stated that I was unable to cancel. This was done without my permission. They even had the audacity to lie about the location of the hotel from where we wanted to be. This company needs to be investigated as they are doing too many wrong dealings. I've looked at all these negative reviews and it's really apauling. People work hard and all they want to do rinse their pockets and not deliver the service promised. Where can you find a cancellation/refunds policy in the midst of the paperwork, as there udnt one. All people want is to enjoy a nice holiday, as they deserve it, and you Robin Hood thieves think it's OK. There comes a time when all bad that this company have done to innocent people will come on top. I can assure you justice will be done as I know the God I serve. A PLEA TO ALL THAT ARE THINKING ABOUT BOOKING A HOLIDAY WITH THIS SHAM COMPANY PLEASE STAY AWAY FAR AWAY.”

Helpful Report

Posted 1 year ago

“Super Escapes must be the worst holiday company on the planet. I have done a long review on Trustpilot and I'm still waiting for a refund for my holiday that was booked Jan 2020 for December and cancelled due to Covid restrictions in November 2020. It was a fiasco in itself making the booking with them calling me back to try to get more money out of me. My booking was taken over by Broadway Travel, who were in business with them but have separated from Super Escapes since November 2020, within days of my cancellation. So, I'm still waiting for my refund, which is supposed to being processed within the next 14 days. I strongly advise anyone not to make any bookings with them. I'm surprised that they are still operating after all the complaints and underhand shady practices they use to get more out of people. I feel sorry for everyone that's experiencing difficulties trying to get refunds from them or have been fobbed off with inferior holidays to what they were expecting and promised. Shame on you Super Escapes for conning people who trusted you.”

Helpful Report

Posted 3 years ago

“I am ar a loss as to how on earth this company has been rated over 2 stars let alone 4! Fake reviews perhaps? Had a terrible experience with them. They are liars, push products on you and add charges that they do not declare. You only find out when looking at your bank statement. Throughly shocking. They will badger and badger you for an upgrade and tell you your booking will be cancelled if you don't agree to upgrade. Trading standards really need to get involved!”

Helpful Report

Posted 4 years ago

“Do not use this company they will not give me my refund back even though I cant go on holiday because of this recent lockdown and they said they would when I paid for the holiday absolute RIP OFFS DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

“Should have known better. AVOID AT ALL COSTS. CHEAP FOR A REASON. Booked holiday to Turkey 6th - 15th October 2020 (Through agent Syd/Sid.) Mislead with the information given regarding late check out, our flight was early morning of the 15th (1:35am), hotel check out was at 12noon on the 14th so we knew we needed a late check out or another night stay to save us being 10 hours of no room. They played us out to be stupid by suggesting "why would you want to pay for another night", picked what they wanted to show us on the phone call. When I requested for the full 27 minute conversation. Baring in mind, they also knew the flights were '9 nights' but the hotel was booked for 8 nights. I had suggested I would rather pay for an extra room than be hit with their late check out fees to be reasurred "not to worry, it is October so it is very quiet". Called to ask for half of the payment to be refunded to be (50 euros, asked for 25 euros..) however they refused and said "this is not a complaint". Seems silly to even argue with them, however it is the principle of such a large company not even being able to refund £20.00. Disgusting company to be honest, and if I can even save one person from using them I would be so thankful! Happy holidaying elsewhere ladies and gents.”

Helpful Report

Posted 4 years ago

“THE WORST TRAVEL COMPANY ON THE PLANET!!!!! The positive reviews on here are blatantly fake. They all say the same thing! I should have researched before I booked as these people are nothing but scam artists! I booked a holiday yesterday to a hotel in Cyprus that I had been wanting to go to for a while. Today I get a call to say the booking had failed because there weren't any rooms left even though I had received confirmation the night before. Then they told me they could get me the room I wanted if I paid an extra £200 on top of the £1600 I had already paid! Ridiculous I said no. I was then told its ok we've secured room whats your credit card number. Upon payment being taken they send me booking confirmation to a hotel on the other side of the island!!! They rang me to tell me the hotel i originally wanted closed their pool due to covid (an absolute lie because I called the hotel myself and they said that was untrue) By this point I had looked at reviews and knew they were fraudsters, advertising holidays that don't even exist and refusing to refund when they decide to book you something that you didn't agree with! I have travelled the world and have never ever stumbled on a 'company' that is so misleading and full of staff that lie through their teeth to try and get more money from you! I have contacted my bank to halt the transaction and will be reporting to trading standards. How these people have been in business for so long I will never know. AVOID LIKE THE PLAGUE!!!!”

Helpful Report

Posted 4 years ago

“TERRIBLE COMPANY. DO NOT USE. THEY NEED TO BE INVESTIGATED. BOOKED A SHORT BREAK FOR MARCH 2020 TO ICELAND. DUE TO COVID, BREAK PUT BACK TO NOVEMBER 2020. NOW, DUE TO QUARANTINE INTO THE UK FROM ICELAND, BREAK POSTPONED, AGAIN. HAVING SPEND PROBABLY TWO HOURS ON THE PHONE WITH "AUSTIN", I'M STILL NO BETTER OFF. THEY WANT A FURTHER £194.00 OFF ME, FOR THE SAME BREAK. WHILE TALKING ON THE PHONE, I HAD A TABLET OPEN, PLUS A LAPTOP, SO I COULD CHALLENGE HIS PRICES. I FOUND THE SAME BREAK, FOR HALF THE PRICE. WHEN "AUSTIN" WAS CHALLENGED, HE GAVE ME SOME EXCUSE ABOUT HOW THEY HAVE TO USE "THEIR" BOOKING COMPANIES, I HAD ACTUALLY USED SUPERESCAPES WEBSITE. I TOLD HIM "I'M NOT PAYING ANYMORE MONEY, THEY NEED TO FIND ME A SIMILAR BREAK". I'M STILL WAITING. PLEASE PEOPLE, DO NOT USE THIS COMPANY. THEY ARE TOTAL COWBOYS. THEY DO NOT CARE ONCE THEY HAVE YOUR MONEY. I ONLY GAVE THEM ONE STAR, BECAUSE I COULDN'T GIVE ZERO. BTW - I KNOW I'M USING CAPITALS, BECAUSE I'M P1553D OFF.”

Helpful Report

Posted 4 years ago

“How is this even possible , people leaving good reviews . I keep an eye on these reviews and last week it was down to 2.4 stars now ita back up ro 4.2. . Do not book anything with this compnay they rip you off amd will not give tou you money back”

Helpful Report

Posted 4 years ago

“Pond life. Cheating scum. Do not book with these people. I am suing them for refunds. They stupidly confirmed in an email something that they did not deliver. I will really enjoy this and will publish the results of the court case on every forum and with every consumer group I can find. Customer Service.....rubbish! Price ... Extortionate for what you get. Refunds....I hope that you never need or deserve one.”

Helpful Report

Posted 4 years ago

“Did anyone notice that all positive comments here are all the same and fake? They paid for it to save their rating. Misleading information, they bully you into getting extras out of nowhere. Just booked a holiday for slightly over £500 only to recieve a call 30 mins later that it will be £925 in total and everything has been booked for me already. Didn't recieve any documents with confirmation of all hidden costs although they said they'll send it via email. That's not everything - they booked a room for me with two single beds even tho I made it clear that I want one double. Then they asked for an extra £15 per night per person in order to get double bed. No chance for a refund, so they say. Outrageous. I'll definitely report this and spread the word so no one else would be fooled and suffered this dishonesty ever again.”

Helpful Report

Posted 4 years ago

“Did anyone notice that all positive comments here are all the same and fake? They paid for it to save their rating. Misleading information, they bully you into getting extras out of nowhere. Just booked a holiday for slightly over £500 only to recieve a call 30 mins later that it will be £925 in total and everything has been booked for me already. Didn't recieve any documents with confirmation of all hidden costs although they said they'll send it via email. That's not everything - they booked a room for me with two single beds even tho I made it clear that I want one double. Then they asked for an extra £15 per night per person in order to get double bed. No chance for a refund, so they say. Outrageous. I'll definitely report this and spread the word so no one else would be fooled and suffered this dishonesty ever again.”

Helpful Report

Posted 4 years ago

“Terrible company. Their customer service staff are pushy, speak over you and try to force you into upgrading parts of your holiday, not particularly nice people to deal with. I had my holiday booked at the start of lockdown so it was of course cancelled, I am now five months down the line have had staff hang up on me, refuse to speak to me because they were not the original staff member I was dealing with, say they would call me back and then I would hear nothing. Their continue to push the idea of rebooking another holiday and had their customer service been better I might have considered but honestly I just want my dealings with this company to be over but they are still saying that they have no idea when or if I will get a refund. I would not recommend them at all.”

Helpful Report

Posted 4 years ago

“Gosh all I can add to the long list of unhappy reviewers is - something went badly wrong with this robbing shower of pond life, they take your money from right under your nose promise you a better deal which it isn't and there's bugger all your getting back! reported to .GOV CMA, trading standards and also section 75 claim back on credit card, I hope they go under, never spoke to an english speaking customer service agent since the initial booking was made - good riddance! and remember to support your local agents, it's time these web agents were ceased!”

Helpful Report

Posted 4 years ago

“Don't book with these Don't book with these, we booked and from the start all they did was add money to our budget. Told us it was a certain area then when we checked it wasn't, it was next to where we stayed year before. When challenged they were rude. Told us we needed to pay more money. Then when covid19 hit us, we asked for help in changing it to next year, to be told they wanted more money and I mean a lot more money, totaling £8,173 that's deducting what we had already paid. We said we couldn't afford that, when we asked for a refund was told no and to go seek advice, he hung up. Someone else rang from that company and offered us another holiday but wanted money upfront again, total holiday cost was nearly 10,000, couldnt believe wjat i was hearing.Please don't go with this company they rob you and spoil the holiday. Oh and after my husband wrote a review they phoned us within 10mins wanting to sort everything, but didn't. Promised a good holiday next year etc, but then wanted more money. After that call we receive another 2 calls demanding the full balance as it's due, which it isn't due until July ,August. They laughed at us on the phone and told us we weren't going to get our money back. Tbh if we don't we don't we just want to let others know about this company, hopefully save you all the money and time. We are writing to everyone we can and leaving reviews everywhere. Scam is all I can say. We just can't believe after everything and then this pandemic, job loss this company had done this too us.”

Helpful Report

Posted 4 years ago

“PLEASE DO NOT BOOK THEY ARE SCAMMERS SAVE URSELVES. The took my money and refused to refund saying it’s a non cancellation flight but NO ON mentioned it to me I told them to listen to the phone conversation they said they can’t do that. Rubbish”

Helpful Report

Posted 5 years ago

“Absolute rubbish. 24 hours after booking I wanted to cancel this holiday and they said I need to provide evidence which I have multiple times. Still they didn’t refund me. 4 days before my ‘departure’ date they said they will refund me but £200 short, when I asked why they couldn’t give me a proper answer. Honestly DO NOT USE THIS COMPANY. Absolute rubbish didn’t help me in any way.”

Helpful Report

Posted 5 years ago

“A scam company booked a holiday with um as things started to be added on I tried to cancel the holiday and I was told it's not refundable,I wouldn't travel with my again”

Helpful Report

Posted 5 years ago

“An elderly friend of mine booked a holiday with this company, and after telling me about it, I said its a scam, so phone to ask to speak to my brother in law who I'd booked a holiday with yesterday, and surprise surprise my brother in law is now asian and works for a dodgy travel agent, so ne aware people if it sounds to good to be true, it probably is, always use a reputable company”

Helpful Report

Posted 5 years ago

“An elderly friend of mine booked a holiday with this company, and after telling me about it, i said it's a scam, so i phoned and asked to speak to my brother in law who I'd booked a holiday with yesterday, and surprise surprise my brother in law is now asian and works for a dodgy travel company, stay away from this company people, always use a reputable company, if it sounds to good to be true, it usually is”

Helpful Report

Posted 5 years ago

“I haven't even gone on my holiday yet and I'm experiencing hell. I made a payment on 7/2/20 of £209, got sent a confirmation email 123 pages long with all the information, information including transfers both from airport and hotel, flight receipts ,Accommodation voucher even how to access my boarding pass, when I called and asked why I was sent this email if I hadn't paid they told me it was a terms and conditions email, in the same breath telling me I would receive this information when I paid the final balance, now they are demanding I pay again because there is a problem with there website.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Super Escapes Travel Reviews